Forever 21

This forever 21 is massive. My boyfriend goes to cal poly so whenever I visit him I make sure to come here and get some shopping done. This is the biggest forever 21 I’ve ever seen. They like almost carry everything that’s online. They carry all the different styles and plus size and men’s. They even have a giant sale section. The sale section is really big enough to be its own store alone. What I love about this place is not only is this place huge, IT’S EXTREMELY NEAT AND WELL ORGANIZED. One of things I hate about f21 stores is how messy is always is and how unorganized it all is and how there’s racks of clothes in the wrong sections, etc. I don’t know what’s different about the staff here versus all other f21s but this slo location knows what they’re doing. It’s the first f21 I don’t have difficulty looking through. I love it here. If there’s one thing that’s hard about this place is they have so many changing rooms and always only one is open so you find yourself waking to each changing room to find which one is open, which can kinda get annoying. So usually I make sure to ask which is the open one so I’m not walking around aimlessly.
Overall, the best f21 there is for women and men (and sale seekers)!

It seems like each time I go into this store, my experience gets worse and worse. It’s a HUGE store full of clothes, but when you look closer they literally have about 15 Smalls of each item and either 1 Medium or none at all. The floors and dressing rooms are DISGUSTING, and they’re always doing construction but it doesn’t seem to be any better each time I visit. Even if the floors were stained before they moved in, Forever 21 as a company definitely has the money to replace them. And there is no excuse for all of the crap on the floors of the dressing room. It is also incredibly frustrating that they only have one dressing room open on a regular basis. As I mentioned before, the store is full of clothes, and I mean FULL. So much so that you can barely pull an item off the rack they are packed in so tightly. A lot of the shelves are organized and folded nicely, but that’s about it. The jewelry is so amazingly priced but you almost have to look at each hook because there isn’t much order. There were signs on the doors today saying they were hiring, so hopefully these new employees will be TRAINED to help organize and improve this store because it has a lot of potential.

So 5 people waiting in line. 1 person working the registers and literally 5 employees behind the counter. Poor poor service. And if they are in training ok but don’t stand behind the registers and let people think you could potentially be assisting but don’t. Bad taste in my mouth

This is by far the worst forever 21 I have ever been to and I’ve been to plenty. The store is huge, but don’t let it fool you. It is extremely unorganized and the staff isn’t helpful or friendly. I’m not sure why I still occasionally try to shop here. Every time my friends and I go we have the same experience. You can spend hours in the store searching for clothes and walk by every employee there and they won’t ask you if you need help or greet you once. We often leave empty handed because it’s such a mess and even the rare occasions employees attempt to help, they don’t even know where to look. However, If you enjoy shopping through an unorganized mess with rude/​unhelpful employees this is the place for you.

Remember when this place first opened and it had the different sections (rock, «hippie», etc)? It seemed way more organized then. Now, I’m lucky if I even find a tank top I like. No one ever asks me if I need help, they never seem friendly, and like many of the other reviews on here, it’s filthy. How do you expect someone to shop in your store if it’s dirty? I used to like this place a lot. What happened?

Put on your walking shoes because this location is HUGE. Not exaggerating. If you shop on a weekday it seems there’s more staff than shoppers. There’s a large selection of clothes and accessories. The back area with the clearance section is a bit of a mess but they attempted to section it off by sizes. Only complaint is the lack of dressing rooms. A store this large needs more than ONE open at a time. Plus, it would take you forever to even find which one is open, seems to be the one by the plus size section. Great to shop in if you have that much time to walk and look around. Otherwise it would take you a whole day to get though the entire store.

Being the mother of a 13-​yr old, I am shocked and relieved by how little I’ve been subjected to this store. Alas, after a generous gift of a store credit to my daughter from a family friend, I girded myself for the Place Where Time Stands Still.
Luckily, we went in with a sense of humor and low expectations and. It wasn’t too bad.
We joked about the enormous size, the impossibility of relocating an item, and the infamous lack of open dressing rooms. The last time I was here, these things frustrated me to no end, but this time (maybe since it wasn’t my $ being spent), we got through it;)
I did encounter 3 young employees who were friendly and helpful especially Sonya).
Honestly, I doubt that they’re paid enough to have to work here.

Crappiest shopping experience ever. I’ve been to this Forever21 location in the past and have always been underwhelmed, but this last visit was the icing on the cake. In the middle of the afternoon on a Saturday, you’d think they would have more than one measly fitting room available. But no… we all stood in a line for 10 minutes while a sulky fitting-​room clerk ushered us in like cattle.
The store is poorly organized with little to no rhyme or reason. The sale area is one huge mish-​mash of cast-​off clothing crammed together senselessly on rack after rack.
The one saving grace of my visit was being amused by the 20-​something employees who possess about as much personality as a wet sock. Not once was I acknowledged by anyone «working» in the clothing area and I’m quite sure that it’s a job requirement for all employees here to look completely miserable at work. It was truly amusing to watch them seem completely bored/​trying to look cool/​rock the lastest fashion/​sulk like a child that’s been told «no».
My memory has been refreshed as to why I don’t shop here. Besides the pathetic selection of employees, the store is filthy beyond belief, completely disorganized and the clothing would probably not last one cycle through a washer and dryer. I won’t be back… unless it’s just to get a laugh at the ridiculous «trying too hard to be cool» workers.

What is life? That’s a question that comes into my head every time I enter a forever 21 store. Immediately I’m sucked into cheap clothing heaven with racks upon racks of clothing so cute and so affordable that I know my laundry machine is bound to destroy it within the first two weeks of purchase.
The largest plus-​size section I have ever seen keeps me coming back. Rows upon rows of disheveled clothing barely on the racks as they’re shoved into place. Denim jeans everywhere and in all the wrong designated areas so it’s a hunt trying to find your size. No care or attention to detail put into creating a beautiful rack for clothes to lay. Instead clothes are shoved so forcefully into place that when you pull it out it either falls off the rack itself or becomes so tangled up with all the other clothes that all you can do is yell «Are you f-​ck kidding me!» and give up.
The best part about this Forever 21 is that I’m being completely sarcastic when I even try to say that there is a good part. All of my woes could easily be solved if the customer service was great and sadly all we get are fashionable zombies who don’t know the first thing about great customer service.
Case in point: I decided to go to f21 Monday night because I wanted to purchase a few new tops. Upon entering the store I realized that I had to go to the bathroom. On my way there I passed by an employee aka fashion zombie talking to whom I assumed to be a group of friends. I was never asked, «Do you need any help?» even though we clearly made eye contact and I had a «I have to f-​in PEE» look on my face. At the bathroom door it said that to enter I had to have an associate open the door. I walked back to where the fashion zombie was and she seemed to have drifted away. After I found her I said, «Excuse me, I need help with the – » «Bathroom? Yeah. I’ll help you out.» «Oh, I guess you saw me circling it then» «Yeah.» her voice drifted off.
I mean, if you see someone circling the bathroom and as a ‘store associate’ you know that they can only get in if you help them, why do you choose to engage in dull conversation at work and walk away? Why not. *shining moment* HELP the customer.
Another amazing thing about this store is that finding a dressing room is near impossible. You think you found one, but no. A sign is up. A sign is always up saying that it is not available and after a 10-​minute hunt for a dressing room all you can think to yourself is, «This is place is basically a Gottschalks. It’s got about 4 other dressing room besides the one that I pray is open, could they not like, open the other ones? They obviously need to since most of the time the dressing rooms are overloaded.», but unfortunately to myself thinking that the other dressing rooms would be packed was just a sweet, sweet dream that I wished was reality.
No, on that day there were no dressing rooms. So after a 30-​minute hunt for 2 size-​14 jeans and a top that wasn’t a crop top or in an ugly print, I had to, as a paying customer, leave the store with nothing.
I’m a try before you buy kind of person. I thought that as a clothing store that they would recognize that more than enough customers share the same view.

If you are looking for clothes that last up to but not beyond three washings, this is the place for you. Clothes designed to self destruct after a third cleaning is a strange business model but Forever 21 seems to have cornered the market. A ‘Christian’ company that uses over seas slave labor, because you know, Jesus.

After spending ~$ 200 bucks at this store, My wife ask why only 1 dressing room was open for such a huge store. Instead of maybe an apology and an explanation, the store staff instead was rude and called my wife expletives.
TAKE YOR MONEY ELSEWHERE!!!
The staff and management of this store needs to be fired.

This store is huge. I felt like a lost puppy trying to figure out the layout of the store and where an open dressing room was. The sale section of the store is incredibly confusing. They had labels on the wall for the sale racks that has size large and medium. I thought that size small would be next to the medium, but I couldn’t find it anywhere. Despite having many dressing room areas, most of them (all but one) were closed.
However, the staff were friendly. And the store had a large variety of clothes to choose from.

The largest Forever 21 I have ever seen. Friendly staff. Understaffed though for its size.
Most of the dressing rooms were closed and customers have to wander to all the other waiting rooms to figure out where to try stuff on. A little note saying something like «open dressing room in the Plus sized area» would be helpful and avoid the tired arms from carrying stuff around that large store.

First time coming here and I was literally in shock at how huge it was. I love how big it was. One thing I didn’t like was that all of the dressing rooms were closed besides ONE. with this huge of a store, there needs to be more open dressing rooms. Also, the fact that the bathroom needs a key to be unlocked is ridiculous. There’s hardly any employees around to get clear to the back of the store for the key. Also, when asking a tall long haired girl with reddish? Hair color on top, for the bathroom to be unlocked she proceeded to say, «she can help you, I’m on break» and walked away. She was very rude about it and was RIGHT NEXT to the restroom when asked. Terrible customer service. Not to be rude but I hope she gets fired.

As amazing as the size of this store is, things are pretty confusing and I kind of feel like a headless chicken running around the store looking for an open dressing room or something else. Only 1 out of the 3 sales people that I talked to actually cared of what I said, 2 just pointed in a general direction. For the place itself, it can use some remodeling; it doesn’t feel very nice to shop in.

Someone mentioned that this store is «the size of a department store,» fun fact, it used to be Gottschalks (And to the girl complaining about the carpet stains, those were pre-​Forever 21 as well). And when I heard they were turning it into a Forever 21 I had trouble wrapping my brain around how they were going to turn this huge space into that. Well, I’ve been living in San Francisco, where there are two three story forever21s that are two blocks away from each other. This one is 10x more organized, and has way better customer service.
I love how they have a huge section dedicated just to sale items, and that their floor is sorted by style.
My one complaint is that there are too many dressing rooms and they usually only have one open. After shopping around for an hour and figuring out what I want, I have to walk around the whole store again to find a fitting room that’s open. I feel like it’s never in the same place.

This store is large-​the size of a department store, so there is a large variety of clothing, accessories, and sales.
Every time I come there is only one or two dressing rooms open. Trying to locate the open room is quite the challenge in this store. Also, once you find it you’re gonna wait in line.

Compared to the F21’s we have in the Bay Area this one is awesome as there is so much space to shop and there’s a ton of merchandise. You can enjoy the shopping experience as its hardly crowded which maybe why they brought the fitting rooms down to one section open rather than all the other potential one’s around the store.
One side was all clearance & marked by your size (small, med, large). Well organized for a clearance section.
Prices were incredibly reasonable as we’d just come back from downtown SLO. Yeah the store is beat-​up like others have said, but the staff people are nice and the merchandise is not thrashed up like other F21’s. Plus this maybe why they’re able to keep the prices reasonable. You can enjoy just wandering through the store as its huge — no elbow knocking or jockeying to see stuff.
They had a ton of merchandise to choose from which was why it was so fun to just wander. We lucked out as it wasn’t crowded so no lines to try anything on.
It was a fun girl’s time shopping.

There is no doubt that Forever21 has some of the trendiest clothes, shoes and jewelry at affordable prices. This review is on this particular store.
This store has the filthiest carpet I have EVER SEEN! Makes me wonder about management. Something else I don’t get, why do I have to walk all the way to the front of the store for a fitting room when I’m passing 3 on the way there? One fitting room for this WHOLE HUGE store? I’d like to see this store succeed so I hope someone steps up.

Want to watch a store go out of business? This is what it looks like!
We come here annually to shop on a visit from out of town. Loved the store because it was so HUGE! Usually we really stock up here. They also have plus sizes which I really appreciate. This time we were sad to find the store in disrepair. Stained carpets, dirty painted walls, and closed fitting rooms. There was actually only ONE fitting room open, ridiculous for a store that is ½ acre in size at least. There was a line! Nope! Not coming back, didn’t buy anything.