AT&T

I have had the misfortune of having to come in due to phone issues the past several months, and each time I made an appointment a few days in advance. Not once have I been helped the time frame I made the apointment. It usually take another 30 – 45 minutes of waiting around until someone frees up. Either the system for making apointment needs to be updated to be more accurate, or we need more staff to assist customers.
However, Jasmine is a sweetie and always ends up helping me. She is efficient, knowledgable, and gets me out quick (after waiting to be helped of course).

Quick version: 1:15 minutes to be given SIM card so I could go home activate phone myself, otherwise it still be would a longer wait. Initially told 20 minute wait, then all but one of staff associates went to lunch.
GOOD — got new SIM card
BAD — phone still not activated, took well over an a hour to get helped, and then told to change SIM card and activate phone at home. Store not staffed/​scheduled properly. Still had to call customer support to finish activation (30 minutes on phone), then call again (50 minutes) because not all phone features activated correctly by 3 levels of customer service/​care. Then learned the buy one get free phone was not so (5 was after getting phone) learned they now want nearly $ 900 for my ‘free’ phone because it never should have been free.
Full version: Thought it would be faster to go to the local AT&T Store than to have a SIM card mailed after a goofed phone activation from wireless phone support. Expected the store to be busy since it two days after Christmas. Started off with 9 people ahead of me told it would be 20 minutes. Saw 8 assiciates working, figured not too terrible for a busy day.
Watched all but one of the associates leave and 40 minutes later 1 associate for the entire store, and still 7 people ahead of me. At 1 hour still one associate and 5 people in front of me. At one hour and 15 minutes finally pulled the ‘middle age’ card and was a given a SIM card to go home and install myself. Come on! who sent all but one of the staff to lunch? What a waste of the customers time. At nearly 4 times the estimated wait, reason for store visit only half accomplished. SIM card issued was not entered to be with phone, so could not do activation online and had to call customer support to finish activation (another 30 minutes). (Update 1÷20÷16) After several weeks of phone web access not working right found out data was never activated on phone line, 3 levels of service failures. Then learned my but one get one free phone, sold very clearly to
Me as such, was not free, I ‘never qualified for that deal’ so know I owe nearly $ 900 I wasn’t planning on or can return and go back to my old phone. I have worse for people like this, but can’t use them on Unilocal.
Store scheduling fail! Lesson learned just deal with AT&T by phone and mail, frustrating but nothing compared to store. Phone and mail would have been a better use of time. Seems to be yet another example my AT&T’s experiences, very polite yet chronicly inept service.

Slow they say it will be just a minute and you wait 2 hours. Would rather go jump off a cliff than sit and wait in this store. 2 people checking in an 3 people working very slowly.

Our salesperson (Jasmine) was amazing! Able to explain the different plans that until now have always been confusing! This will be our new home for all our AT&T needs!

My wife & I went to the SLO store on LOV Road on Sunday Oct 4^th and spent 2−½ hours trying to upgrade our phones. We were told that they did not have either phone in stock so we ordered them on line and returned to the store on Oct 11^th to them activated and to have the data transferred. We were told that they could only transfer the contacts list and that we would have to find a way to transfer additional data on line. I took the phones to the AT&T store in Paso Robles, they transferred all of the data without question and said that what they did is routine in all AT&A locations.

Dropped in to pick up a nano SIM card for my dad who we just purchased a new phone and plan with for AT&T as a present. The SIM cards are free but they would not give me one because I am not a customer even though my dad who we just signed up is. Terrible policy. The one staff person, Jon, was very nice but they were severely understaffed. Really poor experience. Jon is only reason for 2 stars.

I went in there today to try and do a return on their Next plan. I was told they can’t take the return and I needed to mail the package instead.
That would have been an ok response, IF they had said that when I was checked in.
Instead I’m told I’ll have to wait ~25 minutes to talk to someone and they put my name in the que… Although I guess that was too hard to do as they never called my name. After 50 minutes I approached the manager and he said I’d be the next in line… Which took an additional 10 minutes.
If you like having your time waisted and issues unresolved, than you will love the AT&T store.

Alfredo is the best AT&T associate I have ever worked with. Could have sold me a new phone but ran a quick fix and got me back on the road in five minutes!
Thanks Alfredo!

I am never happy when I have to come in here. It seems as though no one is happy here… Makes sense bc I dislike them (at&t) too. it’s usually full and spooky quiet… the weird vibe of a bullshit business plan. I disliked Verizon’s that is why I switched to At&T only to realize its all a scam.

We were with Att for 10 years for our cell plan but changed to Verizon (for one week) and just switched back after experiencing poor quality phone reception at home. Verizon wasn’t willing to give us their reception booster but were willing to sell it for $ 250 with a $ 35 restocking charge if it didn’t work. No thank you. The first bill was also in error by $ 40 and after 4 visits to the store in the first week no resolution. Very nice people but not good delivery after the promises. We just spent one hour changing our plan to ATT unlimited everything on a prepaid plan for $ 80 total per month with auto debit using our own iPhones. They gave us the reception booster for free 2 years ago. Customer service was terrific. Make an appointment online to avoid the wait. 3 cheers for Kenneth.

Rosie who works there was extremely friendly and helpful. We accomplished a full upgrade that I’m 100% happy with that was 3 years over due in an easy, understandable fashion and I had a 6 month old baby on my hip the whole time! I’ve been avoiding at&t for months now because its usually packed and confusing. Not last night! She deserves kudos and a high five because she did kick ass!

I’ve been in to the AT&T store in SLO a few times now. I will make this review about the store, not AT&T in general. I found the employees here to be helpful and friendly. Every time I’ve had to get assistance they have been willing and available to help me. I guess that’s their job, but coming in and being able to accomplish my purpose for the visit with minimal hassle and a nice smile goes a long way to getting a good review fro me. I hope that AT&T gets some upgrade to their infrastructure around here because they need it. There are multiple locations where I show 5 bars and full LTE and the data speed is snail slow. Please get some new towers or upgrade your capacity, AT&T!

I bought a new IPhone 6 yesterday. The sales rep was Jurassica (Jessica). Pleasant lady, but I was conned on the phone insurance. Quoted me $ 9.99/mo. Did not mention that there was a lesser plan for $ 6.99/mo, instead of the jumbo plan. Also, never even mentioned the $ 199 deductible. Not only did she put the higher plan on my phone, but also put the plan on another older phone without my permission. I only brought in my older phone to transfer some date to it. Maybe this lady is new and was not trained properly. But, I am a little miffed right now.

I’ve had AT&T mobile service for about 4 years in SLO with both Android and iphone. I’ve had some data connection problems using 4GLTE in specific places. It seems like there’s a weak signal around Cal Poly or maybe the tower gets overloaded. I’ve also experienced dropped calls and voicemail delays, but thankfully they’re rare. Overall the service is OK. However, considering competitive market I plan on trying another company when my contract ends.
As for the actual store, I’ve had mixed experiences. Usually replacements or other concerns got addressed quickly. I did have one employee mouth off to me when I was trying to get visual voice mail to work on a new phone. He rudely yapped that I didn’t need it. Lucky for him another employee rushed in and helped me out.

Today, when asked to add data to an iphone account, the worker who helped us tried to do it but wasn’t able. Okay, not every employee knows every procedure. I can understand that.
When asked if there was anyone else available who knew how to add data to an iPhone account, we were told no, but that we could wait for the manager to finish lunch and maybe the manager knows how.
Maybe our expectations are too high but we were disappointed in that response.

Always come back in hoping it will be a better experience than before but it just gets worst and worst. Chris is a horrible representative, don’t even bother if you get stuck with him in your transaction. He doesn’t make any sense and just rambles and makes up things about your account that won’t even be true (told my girlfriend she owed 200 for her phone, called 611 and they had no idea what She was talking about) The greeter never seems to pay attention to you as he is looking around everywhere else the whole time. Process takes to long for simple things that are happening. This place is a joke. Only gave it two stars cause I always hope that it’ll be better the next time so hopefully they’ll impress me when I go in my next visit.

I spent a week trying to work with the ATT people online and on the phone and was not able to get the help I needed. I finally walked into the SLO store and was greeted by Brandon Bentley who solved my problem in under 20 minutes. I should have gone there in the first place. It is great to have such a well trained team member. I wish I could say the same for the online and over the phone people…
Brandon pulled out his little ipad, entered a few numbers and I was on my way with a working phone…
Thanks for that.

This is the first experience with a wireless service provider — out of MANY — that was enjoyable. The team was pleasant and the store is in good repair.
Brandon Bentley provided a level of service that was on par with my expectations at a high end hotel. Knowledgeable, efficient, and highly respectful of my time — I can’t say enough positive about his work.
The bar has been set high for the rest of the team.
My only opportunity criticism is that the wait time is a bit more than I would prefer — but that’s OK when the service is great.

What a joke. this store hires very unprofessional people.
The representative over the phone was rude, and wasted 20 minutes of my time.
I will never recommend this location as long as that employee still works there.
UPDATE: The Terrible Representative was the FEMALE Manager — she is so rude!

First of all, this would have been a five-​star review if I hadn’t been sent to an empty store by my Internet search. Come on, this is a technology store, they could certainly figure out how to change their address with Google!
That being said, once I got to the new location, I was quickly greeted by the Store Manager and checked in. I had a few minutes of browsing and was then greeted by the Rep, Mona. She was fabulous! From start to finish, she was pleasant, competent, on task, and quick. We had multiple things to do. Including checking my iPhone 4 to see if it could be brought back to life, purchasing two new iPhones, transferring old contacts to the new phones, and getting a new number for an old phone. She did everything at once, so we did not have to wait at all. She was FABULOUS!
If you go to this store, ask for Mona.