Sunglass Hut

I purchased online from SGH, and in the material sent to me with my purchase was a document explaining that one of my benefits is «EASY RETURNS», so for 90 days, I’m supposed to be able to come in and perform an online return.
The employee who was there that afternoon was polite at the start, but when I told her I wanted to take advantage of the corporate-​promised «EASY RETURN», she told me instead that she didn’t think she had the proper password to do so. When I asked her to make whatever calls necessary for me to be able to take advantage of «EASY RETURNS», she dug in and told me that she just wasn’t able to do so, but I could come by in a few hours and *try* with another employee of the store.
So I basically heard a lot of ‘I can’ts’, instead of a staff who was there to help me out of my predicament. The thing is this: I would have made another purchase that very same day if the employee wasn’t so rude and stubborn, so the local shop missed out on an easy sale, because they are not prepared to perform «EASY RETURNS».
My suggestion for Valentine, the manager: Make sure your people are prepared to meet the promises of the corporate office to your customers, and make sure they know how to handle situations where they can’t meet those demands more gracefully. I’ll never shop at this location again.

Too much theft at these stores when I worked there. Also if you’re looking to apply, don’t. It’s way too much work and you aren’t allowed to do over 7 hours. Plus Mimi & Tiffany are the worst (the corporate people)

Came in here willing to pay for sunglasses at stupid Sunglass hut prices — was ready to pick up a pair like asap.
I poked around their Ray Ban area and found a pair that I was ok with shelling out $ 250 to take home today.
I brought the pair to the front, and guess what — the display pair is the only one in the store. I asked what the discount was on display glasses — none. I thought I’d inspect the lenses, but I kept seeing scratches and didn’t want to pay full price for sunglasses with scratched lenses, so I picked another style.
Guess what — same deal — only one pair in the shop.
I took pictures of the style/​price tags for each pair — the $ 259 pair of Ray Bans can be purchased elsewhere online for $ 128.
Honestly, I think Sunglass Hut as an organization is circling the drain, and this location isn’t doing the brand any favors.

Got two gift cards this holiday for sunglass hut and have had nothing but problems with it. The supervisor at this location was extremely rude and I will never purchase anything from sunglass hut again.

I’m actually quite surprised at the positive reviews of this particular store. But looking at when the reviews were written, this manager must be new. I went this weekend to exchange a pair of Maui Jim’s I had purchased for hybrid everyday use with lightweight frames for running.
After reviewing my receipt and taking all of the packing material that came with the in-​store purchase, the manager, Valentina, asked me if there was a problem with the glasses. I showed her the spot on both sides of the bridge connection at the nose pads where the lenses were cracked and claimed I had not done anything to the glasses to warrant even cracking on both lenses in the exact same spot. I was informed that any manufacturer’s defect needs to be brought to the attention of Maui Jim. When my husband mentioned the 50% replacement warranty, we were informed that Maui Jim’s are excluded from that policy.
I proceeded to turn the receipt over and read the return/​exchange policy to her and followed up with the question «where in the policy does it state Maui Jim’s are excluded?» She said «Oh, it doesn’t but that’s the way it is». I said that’s an inadequate response and she acquiesced and said that I can only exchange for another pair of Maui Jim’s.
After speaking with friends about our experience, they said the same manager pushed back on them until they stood their ground on an exchange as well. It appears it is store policy to push back because they probably get about 50% of their customers who just bend to their will.
If you have a legitimate return/​exchange, do NOT take their word for it if the written policy is something different.

Was just there this evening look for a particular pair of Ray-​Bans which they didn’t have in stock. The lady who was helping me was SO friendly and kind enough to direct me to another sunglass hut in the mall! I regret not going back and ordering a pair for shipment to my house from her, but thought she at least deserves kudos! :]

I lose a lot of sunglasses, like a LOT, so I find myself shopping for shades more than the average person. Even with all the choices out there, I often end up at this location because of the service and selection. There’s a nice variety of options for both sexes but not to an overwhelming point. Sometimes I find too much selection is a bad thing! The staff is willing to be either very involved in your selection or not at all, but you can guide them to the level of service you’re looking for. The best thing is that if you’re laser focused and want to get a pair and roll out, you can get in and out in 7 minutes flat and be out in the sun looking cool!

I just want to say I have always gotten nothing but 5 star service at Sunglass hut. Sure you can buy online and save a few $$, but they stand behind their products 100%. My whole family shops here.
I recently received a pair of Persol sunglasses from my parents as a gift and they could not find the receipt. They were too small for my head. I called Christine at Oakridge Mall and she told me I can come in to exchange them. I went in there she was very nice & professional and exchanged them for a pair that actually fit my head with no problems at all! That is what makes me come back. I own a lot of expensive sunglasses and will definitely come back to buy my next pair from her in the Winter. Thank you Christine & Sunglass hut!

No one really goes in here with the intention of walking out with a new pair of shades… the hut is just a nice place to try them on, go back to the optometrist, and order shades through insurance. The actual store at Oakridge is manned by some dudes who pretty much just loiter around the store. Everything is locked up so it’s no fun at all to peruse.
However, there is a Sunglass Hut stand located by Foot Locker on the other side of the mall. The manager, Christina, works over there and is super nice. She was informative about shades and let us try on numerous pairs while I took notes down on style codes and sizes. She kinda knew we weren’t there to buy anything, but helped anyhow. True customer service! Plus, the stand seemed to have a better selection of Ray Bans than the store did.
Now I can’t wait for my new shades!