Big 5 Sporting Goods

My husband and I have been coming to this store for years. We recently had the store manager help us with fire arms and we will never visit this store again. He was very brief and RUDE… seemed as though he didn’t want to be bothered and as we left he went and locked him self back in his office. I almost felt bad for the guy he looked so miserable. Time to find ourselves a new sporting good store…

Although this location is small they have a good choice of outer wear. I was looking all over the place for cheap snow pants and couldn’t find anything anywhere. I tried Walmart and Target and everything was buy online only. It sucks because you come across those times when you «need it now» and you’re scrambling everywhere. This was one of those times for me and good ol Big 5 came through.

The employee today was so dumb. I asked where the lacrosse balls were and she said they did not have any, even when I asked again. My friend went and checked right after I left and said they were on the right side (should be really obvious if she works there) It was a waste of time and they hire the worst people ever.

Love this store. They always have what I need when it comes to my sports and camping needs. Everything ALWAYS on sale :)

Great store. We came to choose some presents and were very pleased by a great customer service. Of course you can find anything on amazon, but the human aspect cannot be replaced. this store staff was just great. The merchandize choice was also good.

Let me start off by saying I do reviews for good and bad service. If I could give this place zero stars I would! The customer service I just received was HORRIBLE! I have never been treated so rudely in my life! I will NEVER set foot in this store again.

Simply put, for the array of sports and outdoors equipment sold here, you’ll be hard pressed to find items elsewhere as reasonably priced.
Great paper ad sales. I’ve been coming here for almost two decades for cleats, boots, and shoes.
Fair pricing on firearms too.

I was just in this store and seen about 5 people standing around one person helping with knives I was in the store attempting to give these people money but 2 associates were more interested in talking about happy hour and chips and salsa than to even attempt to see if I needed any help would never step foot in this place I’ve gotten better service at a Walmart avoid at all cost!!!

This place sucks and really unorganized, women’s and men’s items all mixed up together. Very hard to finding stuffs.

For such a small store they had hella stuff I needed. Came out with 2 pairs of awesome running shoes.
Shout to Michael for having a good attitude and great customer service every time I asked him to grab me shoe sizes!

This place is a joke.
The boyfriend and I went here to find a bike rack. We have been shopping for one for a while, and haven’t had much luck finding something reliable and affordable.
We walked through the whole store and saw only two bike racks tucked into a corner. We went to the front to see if they had any other models and were told by both employees at the register that «we don’t carry bike racks.» Really? I’m pretty sure we just saw two in the back.
The employees here are not helpful, and obviously do not know much about their products. I will NOT be returning here for any sports equipment.

Poor customer service. One lethargic cashier weekdays. Manager refused to open second cashier despite a long line. Carrying rolls of cash register tape was his priority.

Girl who wrks in front looks tired, unhelpful and when she rung me up, I gave her my $ 10 off coupon-​she didn’t do it and I thought she did. Wth? Im gonna have to go back. Poor customer service.

So I was on a man hunt for knee high orange socks for my son’s flag football. We were leaving Oakridge to go to Sports Chalet but I thought why not look for something in the area we were in and thank god there was a Big 5. It was reallly close to the mall so that was good. It has a parking lot to park in so that was good too but when me and the kids walked in boy oh boy was it a catastrophe! It looked like a tornado hit the store and they just stacked up everything just to stack up everything. I mean, I can’t believe that the Manager is okay with the store even looking like that. There’s just piles and piles of stuff everywhere. Everything in there is just a hot mess. Super cluttered, kind of like a hoarder’s paradise!
Luckily I found the socks and we got in line and left! Oh man… unless you already know what you want when you walk in there, you will definitely walk into a hot mess of stuff.

I have been to this store a number of times in the last month. I have a young son involved in sports and there is always something we need. The store is cluttered and disorganized. There are always quite a few customer service people there but none of them are providing any customer service. I’ve asked for help in finding something or an opinion on what might be best for what I am looking for and have been disappointed each time. A point and a one word response doesn’t really cut it. If you’re willing to spend the time it takes to find what you’re looking for in this store it serves it’s purpose but the shopping experience is stressful and unpleasant. It is what it is, an outdated sporting goods store with less than mediocre customer service.

Big 5 always has great sales on shoes, which is wonderful for my fiancé who walks 10+ miles a day for his job. They also always have sizes 12 – 14 which fit my fiancés wide feet perfectly.
However there is always someone asking a million questions in line in front of me. This location is also very small which can make shopping difficult during the holidays and sporting season. The customer service is always friendly but not very knowledgeable, I get the feeling things are a little disorganized in such a small space.

I mainly buy shoes here for work because their prices are pretty good plus I really don’t like to spend a lot being I go through shoes quickly anyways. They have sales all the time and have quite to choose from as well. They also have a pretty good shoe clearance area too. As for the staff, they seem helpful & polite. I’ve been going to this store for years with no problems. I did have to return a pair of sneakers once because one of them started to fall apart so they did an exchange with no issues. Overall pretty good place to shop. I don’t really buy much else here but they have the usual sporting stuff you’ll see at a sporting goods store. I think I’d rather go here than Sports Authority, which I think is way too over priced.

I called today looking for a weighted hula hoop to exercise. They said they had two. so I went in and asked for help. The girl at the counter said they were over there and pointed toward shoes. I couldn’t find them so I went and asked for help. She went on the intercom and said «sales assistant to exercise please». I waited for 10 minutes before calling my Boyfriend to come in and help me. We waited around until another girl came and walked to where they should be. Then she went around and asked 3 other people where they were before we ended up leaving.
Overall very unorganized, cramped, unhelpful and dirty.
Will not be returning

We were looking for a tent (Yes, in the middle of January) on a Sunday afternoon and this place was a complete mess. Someone was tagging snow gear at a discount and it was mismarked all over the place. The size L women’s pants could have easily fit my pet chihuahua (even if she lifted weights). Was I in the children’s section?
Meandered over to the camping department. Prices were 2x the prices of what you would find at Target and/​or Walmart.
Why did we even bother coming here?

I am slightly weary of a sporting goods store that has folks dress up wearing ties like they work at Macy’s. Here in Santa Cruz if you go into a sporting goods store or a bike shop… folks are not wearing slacks, a tie a collared shirt…
For the amount of folks who were in the store working they were either behind the register chit chatting… or pretending to look busy so customers would leave them alone (I worked in retail… I know how the game is played). Several folks went by us but never asked if we needed assistance or provided any type of feedback on the products.
Do folks actually know anything about any of the products in this store? It was painfully obvious that the woman working tonight did not know her products… the BF asked about some of the home ab devices and got nothing substantial when he asked her specific questions. She did however did make it a point to flirt with my plus one… where is my special treatment asking if I found stuff okay and babbling about weight training? She just rang me up and put my receipt in the bag. Maybe next time I can be so lucky.
1. No assistance at this store
2. Super suspect that folks don’t look like they work at a sporting goods store
3. At least with our experience… the individual did not know anything about the goods… nor did she do the «I am not familiar with the product but let me get someone who is to assist you» which was disappointing.