Or Diamond

This establishment is very nice. I went in a few moments ago to see how much I could get for my ¾ct round diamond. There was no pressure, and I felt they truly wanted what was best for me. Their family was all around welcoming, with no prejudice on how I looked. I recommend this place if you want fair and honest answers. I also over heard the owner working with another customer. I observed excellent customer service. If something is important to you, such as a deadline or a certain style when designing a ring, they pay undivided attention to detail concerning your needs at a budget you can afford.

I came here to get my ring resized. They did a beautiful job resizing and a free jewelry cleaning for life! It only took about 30min for my ring to be completed
I recommend this jeweler very friendly kind and knowledgeable.
Thank you!!!

I found Or Diamond through Unilocal and after my interactions, I knew I had to add to what I had read. Instant customer service when you enter! I had an antique watch to be cleaned, have the crystal attached and get a new leather band. Within minutes, Sovann and his fully certified gemologist (more on that later) daughter, Yi, were like a blur — I selected a new band and the watch was into full clean with a commitment to have it ready in a few hours. Hours? Yes, hours.
Sure enough, I got a call, made the 3 block drive from my home and when I picked it up, I saw a ‘new’ like watch and so, I went home and brought back 2 more watches! I have never seen such genuine, prompt and pleasant customer service at any company… go in and you will see!
By the way, as I was leaving I asked if they could clean my class ring and BING BANG BOOM, cleaned! Sovann said to tell my friends and family that they will clean jewelry for free. Chances are pretty high that you, the reader, are an acquaintance or family member, but hey, what do you have to lose in getting your jewelry cleaned, for free?
Comment on Yi’s certificates; blown away by all the fully certified training courses that she has taken! Sovann and his family have all you need! Our family’s new jewelry store.

Great customer service, expert workmanship and a «can do» attitude.
Everything about Or Diamond from Mr. Or to his daughter and son is about the customer. I’m extremely happy to have found Sovann and that he took on the challenge of resetting a larger diamond in my wife’s wedding band. It was a big challenge — more than just dropping a stone into a setting. Other jewelers said it could not be done.
The finished product exceeded my expectations and my wife is ecstatic about having her wedding ring back with an amazing «new» look to her original design. Thank you Sovann. Or Diamond is a real gem!

Sovann is a great guy! He resized my husband’s ring within two days (last minute on our deal) and cleaned my engagement ring while we were talking with him. He and his wife are so sweet; offering water as soon as we walk in and they even made a point to try and remember our names. They are great for cleaning and resizing jewelry. Haven’t purchased anything from them yet but definitely had a fun and beautiful selection.

I went in for some new earring backings for my favorite gold earrings. Mr. Or graciously offered to clean my engagement ring and the gold earrings. His wife offered me a bottle of water which I very much needed! The earring backs seemed very expensive (more than twice the price on Amazon), but I was happy to give him the business instead of some random business on Amazon. He even took the time to fit the backs to my earrings to ensure they won’t be falling off anytime soon.

The team did a fabulous job turning a pendant I had into a ring. Great customer service as well. The ring was the wrong size and they fixed it at no extra charge. I would definitely work with the Or Diamond team again in the future.

Awesome help with getting my watch fixed! I paid $ 8 at a local shop and the screw that was suppose to be fixed was still damage.
Mr. Or hooked it up with a new part for free and cleaned my watch with the free Unilocal check in!
$ 15 for a battery replacement and awesome service, don’t mind if I do.

Okay, these people are amazing. As everyone have mentioned, Sovann and his daughter are the best people to work with. I am kind of sad that I didn’t find them sooner or done business with them before. I have dealt with other jeweler’s with positive results, but theirs were a better value, were the best customer service (to a whole new level of amazing), and they were so responsive via email. As a working professional, it is important to me that email communication is available, and they did just that!
I came here in hopes they can create a similar ring design that I saw online. Unfortunately, the ring is in a store in the East Coast, which is to far to travel to. I spoke with Sovann’s daughter, Yi, and she told me that her father, Sovann, can definitely design something like what I showed her. I also had my deceased mother in law’s diamond, which I wanted to repurpose for this new ring. They explained to me it was Old European Cut, which I was not familiar with. I knew I loved her diamond but didn’t know why, and now I know it’s because it’s an old antique cut, rarely in production. Thankfully, Yi had some Old European cut diamonds to use as accents for the ring design. She picked the best ones and laid it out for me. They gave me great pricing and let me inspect them to great detail.
Throughout the design process, I kept asking for changes or information. Dutifully, Yi emailed me back promptly, in the utmost courteous manner. She answered all my questions and made me feel like they will really putting their greatest effort to make the design that I wanted. I stopped by the store four times in a month span, and all the times I stopped by they were always genuinely nice and caring. They paid attention to everything I wanted.
The turnaround for a custom piece was quick! Seriously, the job they did was perfect and beautiful. They paid every attention to detail. They put tiers in the ring, placed the diamonds in the right places, and the curvature of the band was great for comfort. The workmanship is impeccable.
I have so many other jewelry pieces I want to custom make and I cannot wait to work with Sovann and Yi again. They are the best. They deserve the great ratings and more. I am also glad they’re in my neighborhood, so that my future jewelry purchases will be local and support a business with wonderful people. Thank you again Yi and Sovann, you’ll see me soon! I have a necklace and ring I want to have made!

I called around noon. I asked a young women a couple questions about resizing my ring. She was so sweet on the phone. More then excited I went down to the store and Sovann. This experience and customer service was MORE then I would have thought of. He took the time and measured my finger. Was very sweet, his daughter was also sweet offering myself and my husband water while we waited. I can say in the future I will be brining all of my jewelry there. Also very affordable. Love it!

I looked for diamond in the price range between 5 to 6K. I went to several shops and the salesperson all use different technique to make me believe their deals were best of the best. The more I heard from the salespersons, the more I felt to be ripped off. Finally I found Or Diamond who only has 5 stars review. I got a custom design ring from them today. Overall, I do think that they do deserve beyond 5 stars. Comparing with other shops, they do better in the followings:
1. they don’t have diamond in inventory, so I let them search diamond for few days. This is actually good thing. In other stores, salespersons tried to sell me whatever in the vault which usually not what I requested.
2. I sent them about 20 emails in the past 4 weeks. They replied all my email in 24 hours during weekend and 10 hours during weekday. If I emailed them at 7pm, they still replied the same day.
3. they did everything in-​house including designing, crafting, and setting. The price for custom design was not cheap. But today when I saw how Sovann polished the ring, I know he did not overcharge me.
4. They helped me to find a SI1 stone. At first, they emailed me some matches which have bad inclusions in the GIA reports. I requested for eye clean under 10X lope. They did take my word seriously and found me a nice diamond. I would not say it is absolutely eye-​clean, but it is the best among all SI1 I have seen. They did a really good job.
5. I was in a rush. Before finding a diamond, I paid them big deposit to design the setting They agreed to give me $ 300 discount on the setting if I bought diamond from them. I should not accept the deal. Because no matter they found me a diamond or not, they would earn $ 300. So I was afraid that they would not put effort to find me a diamond or marked up the price. Fortunately, they are honest people. I got a competitive price for the diamond, and they did put effort to find me a good diamond.

Great service, and an excellent price to replace the battery on my 51 – 30, and with my check in I received a free cleaning.

I brought in a platinum band to be refinished and polished and Sovann did an amazing job, he made it look like brand new. The difference between Sovann and others is that he is actually passionate about his work.

GREAT GREAT service! Nothing sleazy about this place; I’ve always brought my wife’s and my watches/​rings here for maintenance and it’s almost new every time! Definitely give them a shot before date night and he won’t disappoint!

Sovann and Yi are great!
Sovann is a master of his craft. He help me create a breath taking engagement ring for my fiancée. The pictures on their website doesn’t do his work justice. Trust me, it’s hard to capture now shinny and smooth the diamond/​setting actually is. The engagement ring he made for me is gorgeous, elegant, and well crafted.
This is an honest family owned business. The reason I ended up purchasing my ring from this store was because of the people. I just felt as ease in their store. They were not pushy at all and Yi (Sovann’s daughter) went above and beyond my expectations to help me find the right diamond and setting.
I described the type of setting I was looking for and told them my budget. Yi then spent the day trying to find the right setting and diamond for me within my price range. She then emailed me a few options to choose from. After settling on the design, they completed the wax mold in about a weeks time frame for me to sign off on. Their prices are fair. I actually found my diamond on Blue nile and they beat their price!
Sovann also help re-​size the e-​ring. Once again, I was amazed at their service. He completed the re-​sizing the same day and it only took him about 35mins to do.
I do wish they had a few more selections in their store for you to physically look at. This would have help better visualize the setting during the design process and I think this would increase their sales significantly.
Overall, I couldn’t be happier with Sovann’s work and customer service. I will be back for my wedding rings.

Sovann and his daughter found the right diamond that’s meant for me!
My fiancé and I first showed up to the shop with many different requirements for the loose diamond, and I feel his Yi, his daughter, understood our needs exactly. They were very patient through the whole process. We started looking around the holidays of 2014, and the holiday season would delay my response or distract me from the whole process, but Yi never rushed me once. She patiently catered to my schedule, and if I emailed back a week late, she would still respond within the same day, ready to help.
In the end, after 2 months of searching, we finally narrowed down to 2 diamonds. As one of them wasn’t going to make it, Yi found one more that was of equal or better quality, which ended up being the one I purchased. I never felt that she compromised quality just to «make a deadline». She was still very persistent on routing the best choice over.
When we went to look at the diamonds, they spent hours with us, showing us the diamond with the microscope, from different angles, under different light, so that we knew the exact quality and specific signatures of the diamond that we were getting. I felt that they were very honest with all the information and did not feel like they were trying to hide any flaws. They educated us on the many different qualities and characteristics of the diamond.
The last part was finding the right band for this diamond. Again they listened carefully to my preferences and helped bridged the gap for when I wasn’t sure myself.
In the end, the ring was perfect and gets many wows from friends/​family/​co-​workers.
I would recommend visiting Or Diamonds if you want something personable and not wholesaler feeling. You won’t be disappointed with this huge and important purchase.

Yep,
Sovann is awesome. They are not pushy and they are pretty fair in their prices. Best thing is that they really want to help you get what you want and how you want it.
I would highly recommend.

I don’t know how to describe in words how thrilled and satisfied I am with Sovann’s work. Him and his daughter Yi are great to work with. Not only do they help you in every aspect with creating ring they provide much insight to help create a ring that is perfect.
I showed them a ring design my fiancé really loved and they gave me some insight on how to make it work perfect with a diamond i picked out. With his designs he makes the diamond fit the setting perfectly. The settings at every other diamond place are made to fit a range of size rings so there will be gaps and other spaces created if your diamond is too small or large.
I loved the design process Sovann goes through with you. Once you show him what kind of ring you like he creates a wax mold to see how the diamond will fit on it. If you need to change anything he will. You can pick your material (went with rose gold), type of band (went with halo) and any other accents you would like (had a peek-​a-​boo diamond inserted). Engravings and special cuts or designs are no limit for him too. He truly creates a one-​of-​a-​kind ring catered to your needs.
The final product was just amazing! There are no other words i can use to describe how happy I am having gone to Sovann. I can recommend him to anyone and everyone. He is a king of his craft.
Thank you Sovann and Yi for everything.

I am overjoyed with my engagement ring from Or. Sovann and his daughter were so helpful to my fiancé and I — offering water, showing many different options, price ranges, styles and catalogs. They even cleaned the earrings and ring I had on. The ring itself is so unique and perfect, and it was unlike anything we’d seen in our previous searching. I love my ring, stare at it all the time and can’t stop myself from showing it off. Thanks for everything Or! We’ll be back next year for the bands.
Pros: family-​owned, local, friendly personal attention, great prices, incredible craftsmanship, easy parking, reliable
Cons: NONE

Awesome. Thank you Unilocal for finding this place!
We saw the great reviews and had to check this place out while purchasing our wedding rings.
We got a custom ring made (platinum and diamond) to match my wife’s engagement ring. We had gone to a few larger jewelers who quoted us pretty huge prices, and then Sovann quoted us a WAY better price. It felt too good to be true, but we saw all the great reviews, and then met this guy.
It’s so clear he cares an immense amount about his work and his customer service. He and his family were so incredibly nice, and they continuously talked about how much pride he takes in his work, and he even showed us upon delivery how he had made the ring and punched our specific fishtail setting.
We gave him very little time (about 10 days) to make our wedding ring. He told us he’d do his best to make it on time, then just knocked at out and called me the next DAY and told me it was done. You could see the joy in his face when he saw how impressed I was. He also did a great job, matching the new ring perfectly (both have a bunch of little diamonds that we were afraid wouldn’t line up — but they did)!
Sovann is the real deal. Other big shiny stores look nice, but they overcharge and take their sweet time. Sovann gave a fair price, amazing service, and excellent work. This is definitely my jeweler from now on.