Ben Bridge Jeweler

Went in and bought a diamond necklace for my girlfriend, the woman worming was extremely friendly helped me find exactly what I wanted and also gave me a box of chocolates il be back for more in the future! 5 stars without a doubt!

Excellent service received from sales associate Leila on 5÷2÷2015. I’ve always been a fan of Ben Bridge over the last 20 years. Bought several Rolex watches from them, never had any issues,(bad they stopped carrying Rolex now…)
Will be back again soon, thanks Leila!!!

I was helped by a young lady named Lori, she was patient, cleaned my jewelry, and help me find something that was in my budget and right for the occasion. I probably wasn’t her biggest sale of the day but she was nice about that, was very helpful and enjoyable to spend money with. This is the second piece of jewelry that we bought from this same store, we have been very happy with both pieces and with care plan.

I came here to check out some watches and the first time i came the service was okay, but the second time, really poor customer service. I felt like i was being ignored. The feeling that i got from the person who helped me was like «buy it or leave!» Or «you cant afford it, why are you here»
I went to Macys next door which gave me a way better shopping experience.

Came in here for Pandora bracelet today. They also have the same promotion as Pandora store. I bought some charms of the latest spring collection and got the bracelet for free (from the promotion). Jamie is super helpful. I have a much happier shopping experience here compared to Pandora store. Will come back to add more charms.
P. s. If you are looking for Disney and Essence collection, they are currently only available at Pandora store though. Hope Ben Bridge can bring them soon.

Came in to start a Pandora collection and I was extremely happy :) it was my first time owning a pandora bracelet but the staff was very helpful. She gave me a head up on what could happen to the bracelet (it can stretch). She helped me find the right size too! Her name was Leila or Leita (starts with L) I only bought the bracelet because they didnt have the charm I wanted so I headed upstair to the Pandora store. I came out the store super satisfied!

I bought a cute diamond setting for my .5 carat diamond a few years ago from Ben Bridge, and less than 1 year later one of the tiny pave diamonds fell out, and I was charged $ 150 to replace it. Now several years later, the replacement diamond in the same spot fell out again, and I took it back in to get it fixed. This time I got that rude asian woman who talked down to me, was patronizing, and was discounting the value of my ring. And quoted me $ 250 to replace and reset a new tiny diamond in the same spot.
I was so offended and insulted that I took my ring to another local jewelry repair company and was able to get it repaired, he even noticed a crack in the ring, and will fix that and replace my diamond for $ 120! He also noticed that the previous repair by Ben Bridge was using GLUE. They did not repair the prongs! I will NEVER go to Ben Bridge again!

We love Ben Bridge and have recomended them to our friends and family. Jaime is our go-​to girl and has taken good care of our family over the years. She remembers our past purchases off the top of her head will be honest with us as to what best fits our needs. Sometimes we like to pop in just to say hi, it seems that she is just as happy to see us :~)

Ben Bridge is an awesome company with ethically sourced diamonds. The salesmen are not pushy, but genuinely helpful! I got my ring resized here and had no problems.

My husband purchased my first engagement ring here and we have upgraded a couple times. We are very pleased with their service, the selection, the quality, the price, and their policies. A wonderful place to buy jewelry and feel comfortable with your purchase.

I came in today to return a pandora bracelet (not the charms) because it was a little bit to small for my grandma. Now keep in mind we purchased it in December and it’s now the end of June. Their return policy is 3 months and it’s now been over 6. Without hesitation they returned it for us anyway. And I am so grateful. They were very helpful and super nice. I will make sure I recommend this location to anyone looking for great service. Thank you again!

My boyfriend and I spontaneously went shopping for engagement rings today. We tried Kay jewelers at first because we knew they were the only retailer to carry Le Vian (chocolate diamonds). I thought that when he’d suggested we go shopping for rings that he was just being funny. Apparently not but, unfortunately, Kay didn’t quite have what he had in mind. He obviously had been thinking about this for months because he knew what style, what cut, what type of setting.
Eventually we walked away only to find Ben Bridge with the ring we wanted … Displayed in their window!!! FATE? I think so.
It’s a beautiful cushion– cut champagne diamond with a white diamond halo mounted on a rose gold setting– as soon as we walked in to inquire about it Raymond (store associate) came up to us, introduced himself & within seconds I was trying on the ring. He gave us the specs on the diamond, what Ben Bridge’s mission statement was as a jewelry retailer, and everything from their store policy & eventually to their quality guaranteed warranty. He was, let’s say, beyond informative .
I had to excuse myself as he & my soon-​to-​be fiancéè talked pricing & down payment so I can’t say whether he actually purchased the ring or not. He was there for awhile as he forced me to kill time at The nearby Macy’s. Could I become engaged soon?
To be continued …

Very friendly and informative!
This was one of the first stores we walked in to check out engagement rings. We knew little to nothing of diamonds, and Raymond spent time with us explaining the 4cs and figuring out which bands I preferred.
There weren’t many diamonds in the carat and requirements we were looking for, but he was more than happy to bring some in from other stores.
I guess the only downside is that he was a little bit pushy. There was a diamond that for some reason I found very pretty but was much lower in quality than we would have wanted. He did try to convince us to purchase that one. Which I’m not sure why since price wise it’s cheaper…
Anyways, it was a good experience, and they have great customer service!

They have a good selection, and decent pricing, however I probably wont return due to the poor first experience. The store manager, Michael called me and offered his condolences, the ring they ordered and resized for me took a week to come in, but when he called he informed me they had my ring.
Michael had enough customer service skills and I appreciate that he went out of his way to apologize and hoped I’d return. I wouldn’t discourage anyone from going to Ben Bridge Jewelers, but I won’t be actively promoting their services.

Ben bridge already has a good reputation so I don’t need to speak for that.
we went in and spoke to Jaime, and she is just so sweet and knowledgeable! She’s been with Ben Bridge for years and really knows her diamonds. She doesn’t pressure you in any way and really makes you feel comfortable with what you’re looking for. It’s more about your happiness than the sale itself.
She spent quite a good deal of time to go over all of our options and make sure all of our questions were answered. I would definitely recommend asking for her if you ever need to make a visit here!

You have to work with Patty or the store manager Mike… we didn’t feel well taken care of while speaking with the rest of the staff unfortunately.
Patty is amazing — she was responsive, kind, professional, and patient. We were looking around for engagement rings for several months and just couldn’t find a perfect fit while reasonably priced.
I was becoming somewhat indecisive and neurotic after speaking with so many different stores and sales ppl from all over the bay area. The prices and quality truly vary depending on the store not to mention the sales ppl! We took our time trying to select the perfect diamond and price therefore received major TUDE (Helzberg diamonds @ ValleyFair mall) from the sales ppl which we didnt end up buying from…
Patty never gave us attitude or pressure into buying something that we didnt want. Patty seemed to speak to us as if we were family, just came off as tho she really cared about our best interest.
The whole process was comfortable and we left extremely happy with our decision. They have the best financing options too — if that’s important while buying a ring I highly recommend Ben Bridge.
We’re returning to Ben Bridge to buy our wedding bands soon =)

Good product, reasonable prices. Very attentive staff– until I paid.
After a very long search, I bought my wife’s engagement ring here because they had a line of diamonds from the Canadian Yukon, and I didn’t want a diamond from the African trade which often abuses workers.
The ring and price were both good. But I’ve had 2 less than stellar experiences with them:
1: After I proposed we took the ring back to be sized. When it was ready, we came to pick it up and waited for about 45 minutes because the sales people said they had to attend to possible sales in the store before they could go get the ring from the back. I understand their incentive is to make sales, but a customer has the right to expect service even after the store has their money
2: When we got married, we decided to switch from yellow gold to white gold to match the wedding bands we liked. The store said they would give us a $ 125 trade-​in on the old band. We said ok. The ring was tight and usually requires soapy water to get off, but the store said they would just cut it off. AFTER they cut the ring off, they said, «Oh we can’t offer a trade in on cut rings» !!
So we have good wedding bands and a great engagement ring for a fair price, but dealing with them was not the most pleasant experience.

I shopped Ben Bridge in January when I was looking for a TAG Heuer Grand Carrera Calibre 6 WAV511A. BA0900. The Store Manager, Michael, was very helpful showing me the timepiece and explaining how to unscrew the crown to set the time. He was wearing a nice TAG Heuer Monaco himself, so I knew the info he provided about the brand was solid. I ended up finding a better price on the Grand Carrera elsewhere, but I appreciated Michael’s help. He was definitely better than the sales reps at the Macy’s and Nordstrom watch counters.
In April, I wanted a second watch with a rubber bracelet as a weekend watch, so I wouldn’t mess up the steel bracelet on my Grand Carrera while doing outdoor activities. I liked the TAG Heuer Formula 1 Grande Date Chrono CAH1011. FT6026 because it was more sporty/​casual than my Grand Carrera. I decided to give Ben Bridge a try again and they had the Formula 1 wanted. Fabian was the sales rep this time. He was just as helpful/​courteous as Michael and the price he provided was significantly less than MSRP! Also, because Ben Bridge is an authorized dealer for TAG Heuer you get the 2-​year TAG Heuer manufacturer warranty. Plus, Ben Bridge provides an additional 1-​year warranty through them. On top of all this, Ben Bridge throws in free battery replacements for 5-​years which is nice since the Formula 1 is a quartz movement (unlike the Grand Carrera which is an automatic).
If you’re in the market for a nice timepiece, I recommend checking out Ben Bridge Valley Fair and asking for Fabian or Michael. Excellent customer service!

Walked in here on a whim and was greeted by Raymond. He proceeded to show us their selection of Tags without any pressure to purchase. Impressed by their customer service and prices, but torn between 2 styles, the bf wanted to sleep on it before making a decision.
A few weeks later we found ourselves here once again, ready to make the purchase. Raymond estimated the watch size for adjustment and we returned 30 minutes later when it was almost closing time only to find the watch was about 3 links too big. Shocked at how an experienced salesperson could have been so off with his estimation, Raymond tried to adjust it once more and it still turned out too big. He explained that removing another link would most likely make the watch too tight, trying to push us out of the store by telling the bf to «try it out for a week» when it clearly did not fit properly. Another saleswoman watching this whole process informed Raymond there should be half links. Upon further inspection she found that Raymond had removed them unknowingly. An older gentlemen then took over and adjusted the watch for us perfectly, saving the day.
Raymond’s inexperience definitely showed and we surely did not appreciate feeling like we were being rushed out when we were not completely satisfied with an expensive purchase. His «used car salesman» pitch certainly did not impress; we only returned because of the selection and reasonable prices of Ben Bridge. I would consider returning here, but would probably avoid Raymond the next time.

I have to say I have had nothing but excellent service from Ben Bridge Jeweler.
This is an upscale jewelers, but they do not act like it here. They treat each and every customer with respect and kindness.
I have a Tag watch and this is the only place I bring it back to get the battery replaced, or hydro. Recently I had the second hand fall off, so I brought it here and they fix it and in a time frame that was great for me, as I was out of town during the time they were fixing it. When I was arriving home, they had called me like they knew I was at the airport, telling me my watch was completely repaired, so I was looking forward to getting my watch back and the service they did was perfect. I look forward to working with Ben Bridge in the future and hope in the near future, I can purchase another Tag watch.