Tiffany & Co

Great experience here today. Bought a silver piece and appreciated the SA’s help in finding the right one. She went above and beyond!

I’ve had both good and bad experiences here.
On one occasion, my boyfriend and I came to do a ring exchange on a busy day. Patiently, we waited 10 or so minutes waiting for the next salesperson to be free.
Once one female assistant was free, she completed walked past by boyfriend and I and began to assist another couple whom just walked in. Needless to say, I returned my ring and gave my business to their neighbors at David Yurman instead.
My experience with this store was redeemed by Isabell Lee. A helpful sales professional that fulfilled my needs, recommended great things, and was very kind.

Terrible customer service! I wish I could give you negative stars! I won’t write a 2 page review on my whole experience but I will say my husband buys me a Tiffany item for almost every holiday we moved from SoCal where the store in south coast plaza was always helpful, however my 1 time trip to this location makes me reconsider ever wanted another item from Tiffany & Co. What a joke this «customer service» department is. RUDE! And while I was waiting I overheard the other customer who’s being «helped» beside me and I felt like I was getting great service in comparison! RUDE RUDE RUDE!!!

If I could give 0 stars I would have. Went in with the intentions of buying multiple Christmas gifts but being so annoyed walked out with only one gift. Not sure if they associates didn’t want to help me because my hair was a hot mess. In any case a guy and girl just stood there gossiping until their co worker had to tell them to help us. Professional and sadly the associates make Tiffanys feel like the flea market. THUMBS DOWN

Easily one of the best experiences I’ve ever had with a company. After researching for several months, I decided on buying a Tiffany Setting Engagement Ring. Upon entering, one of their sales reps greeted me with a smile and proceeded to educate me about the ring I told her I wanted. She explained all the benefits of being a customer of Tiffany & Co. and helped me pick out a ring.
After leaving, I kept in contact via email with the rep and she would answer any questions immediately and thoroughly. Upon returning to purchase the ring, she introduced me to a specialist who brought me to see the diamond up-​close through a high power microscope. It was awesome. The specialist prepped the ring and even gave me a bag to keep the ring discreet.
When I returned with my new fiancée after the proposal, the owner remembered me and brought us champagne while she had her fitting. Since the rings are all standard sizes from the purchase they even included the fitting for free (which is beyond what I expected). To top it off, the original sales rep who helped me sent us a personal congratulations card for Christmas. I couldn’t be more grateful for this experience with Tiffany & Co.

I bought two necklaces here as Christmas gifts for family. The sales staff here are very snotty. I will never go back.
The young girl whom I had first contact with was obviously bothered to help me and it wasn’t until I asked to purchase 2 items that she changed her tune. While I was paying, My 6 year old daughter eyed the Tiffany colored candy canes and was asking for one. As she was doing this, I noticed two sales ladies standing together who overheard her and they began rolling their eyes and snickering to each other as they watched her, not knowing I could see them.
Don’t spend your money here. Order online or go to the Tiffanys @ Stanford Mall where you will be treated with kindness and respect.

So bizarre! I came to this mall from the South Bay. The only other tiffanys close to me is in Carmel. My husband had bought me a bracelet and matching earrings and I wanted to return them for something else. We arrived at the store at 7:59 and it was closed. I would never of thought the mall hours would be different than those of the stores inside it. The security guard on the inside of the store was purposely ignoring us. We he opened he door to let someone out I asked if the store closed earlier than the mall and was told yes. Ugh! Now I need to make another trip to this mall. To be honest I will have my husband do the return and be done with this store. I was thinking of looking for another piece of jewelry but it’s time to move on.

My boyfriend bought my engagement ring here and he said that he received the best customer service by far at Tiffany out of all the jewelry stores he went to (and he went to quite a few). He said he never felt pressured by the salesperson helping him out, and that he felt like all the jewelry they showed him was of very high quality, unlike some stores that tried to pass off below average quality rings as good quality. And I am extremely happy with my Tiffany ring!

Went in today to buy my friend a birthday gift. Was greeted right away and the staff was friendly. The lady who helped us pick a necklace was very nice and friendly. I forgot her name but she said she is from North Carolina. She was very friendly and made us laugh! It was a smooth transaction and will be back for more goodies!:)

This was a great experience.
I had some old silver cufflinks that were tarnished. I was first helped by Geri, then Leanne, and Imelda did the cleaning. I made sure to ask for all their names being once I left the store knowing I was going to write a great review.
Leanne was the most helpful and I plan on returning to buy an engagement ring for my fiancé in the future.

The sales associates in the first half of the store are so nice, warm, and welcoming. Hats off to those folks!
The sales associates in the back, you could tell, were severely out numbered by the number of patrons there. And couldn’t even bother with a smile. For the potential sale of a bracelet worth $ 1.5k, you’d think she’d crack at least a fake one. Speaking of cracking things, when I mentioned how bendy/​fragile the Tiffany T bracelet seemed, the sales associate said, and I quote, «Oh, it won’t break. It’s gold all the way through.»
Oh dear. You are terribly misinformed about gold, ma’am.

Came in to get a necklace for Mother’s Day, and they had some really nice jewelry! The Mother’s Day collection is pretty good!
However, I felt discriminated, they seemed to almost not care we were there, because we’re young? We’re 18, yes, we may not look super rich, but I’m at Tiffany shopping, so I’m not broke. She just, ignored us at first.
Either way, I picked my necklace, and chose the bells and whistles. I left with a nice necklace, about 400 $, plus the bag 10 cents! Hahaha, seriously funny, buying jewelry, and a 10 cent bag.
She ended up being nice, once she decided to actually help us out.

I’ve always noticed Tiffany’s as a high end brand, which you would think equal to high level of customer service. NOPE! Came here this past weekend to look at mother’s day gifts and future gifts for the gf. As soon as we walked in, we were profiled and sized up to see if we were just window shopping. Of course we ended up buying something, but the way this one Filipina (we’re Filipinos too) Sales Associate looked at us and scoff at us while browsing, was disappointing. As soon as she left the area we were looking thru, my gf and I were relieved we were helped by a nice gentleman and another woman. But once we were ready to buy, the Filipina Sales associated came back, noticed I needed some help, but acted as if I was Patrick Swayze in the movie «Ghost.» This store needs to re-​train their staff on how they treat people. Whether or not customers are going to buy from you, if they’re millioniares or normal people, we’re all human. Next time I’ll go to a better Tiffany’s, or online where I do not have to experience such stuck up b****es!

This place rubs me the wrong way for reasons I will explain. I went in the other day looking to buy something with a gift certificate I received for Christmas. I walked in and told the lady I was looking for a certain price point as I didn’t want to spend too much extra than the certificate I had. She led me to the back section of the store and handed me off to another associate. So that in itself felt a bit weird, but whatever.
I looked at a few various pieces and the employee suggested another piece that was in another display case. But before she went there, she wanted to take back the necklace I was holding. This made me feel like maybe I they are taught not to trust. I would understand if it was a piece worth thousands, but it was a $ 125 necklace! Way to make me feel welcome. I decide on the seconds necklace, she rings me up and I leave. When I get to LV, and make a purchase, the associate there asked me if I wanted a bag for $ 0.10. When she asked me there, I wondered if Tiffany’s charged me for the bag. I look at my receipt and yup, charge without asking. It’s not the $ 0.10, it’s the principal of it that really has me irked.
Overall, I’m not sure that I’m a fan.

The hubs is so sweet but not great a picking out jewelry for me. His thoughtful Christmas gift was not exactly my «style» so he said I could go back and pick something out that I would truly love and wear everyday.
Lets get this straight, I was on a budget … A TIGHT almost nothing kinda budget so I figured my options would be very limited. As soon as I walked through the doors, I was warmly greeted. The new location is really laid out nicely and if course all the SPARKLIES sparkled in their cases. I walked to the back of the store where a very sweet woman asked if she could help me. I took out my little blue box and explained what I was looking for. I was shocked that she suggested so many price compatible options! Yay! But this made my decision kinda hard. After a few back and forth passes by several options, I settled on a simple but beautiful olive branch design bracelet. I LOVE it! Simple, delicate and cheaper than the one the hubs picked out. He was very excited about that. Wifey points!
Since the chain was a tad to big they had to send it out to get sized. 2 weeks and ill have my shinny new gift and my little blue box back! For those (like me) who though ever receiving a little blue box was just out of your price range I’d like to dispell that thought. Yes, they have pieces that cost more that a years worth of mortgage payments but they also have some very nice pieces under $ 200.
The customer service was flawless and there’s truly something here for every budget. So treat yourself to a little blue box … You deserve it!

Yes, I’m writing a review of Tiffany’s. I came here a few weeks ago to buy my gf her Christmas gift, but held off writing a review in case she happens to look over my Unilocal reviews and wonder why I’m writing one for Tiffany’s. Well since I gave her the gift yesterday, I can now write a review.
I honestly thought the customer service was fantastic. Very attentive and they took their time with me and my friend. The product line is great off course. A little bit overpriced and I tend to stay away from places like this, but it would be nice for my gf to actually have a necklace from Tiffany’s.
The store design is great. Spacious and very well lit. I really enjoyed shopping here and I’m sure my gf did too! I don’t know if I’ll be shopping here again due to the prices, but it’s worth getting the love of your life a gift or two from here in your entire life.

I don’t understand all the negative reviews here. I have over a dozen pieces from Tiffanys including my wedding rings. Every single time I’ve gone in the service has been outstanding.
I go in at least once a month to get my ring cleaned and I love seeing the same people every time! They must treat the staff well.
If you’re not serious about buying jewelry or don’t want to spend a little extra to get Tiffanys then don’t come here! There’s plenty of other jewelry stores around.
But if you want that Tiffanys experience do your research ahead of time. Go in knowing at least a general idea of what you’re looking for and ask someone for help. Don’t be annoyed because they don’t ask you! Some companies teach their employees not to be overly aggressive with sales. I really appreciate the professionalism and customer service at this particular location.
I’ll probably go this weekend! Nothing but love for the teal box!

I really dislike the customer service they have here. Poor customer service from Peter Aguilar. His voicemail on his business card makes him sound professional however in person hes a big douche-​bag. Asked him some prices for college students and his tone and body language was not engaging at all. It sounded like he woke up hungover. Hey I have no problems if you may be hungover, but at least talk to someone with the respect everyone deserves. I bolted out as soon as I received this poor service. Peter just likes to talk to rich white women who have a lot of money. I came back and saw him trying to talk up the wealthy women. Big tool.
Anyways, I came back to the store because I really wanted to get a ring so i spoke with another sales representative. I was able to get good suggestions from this woman. Shes the reason why this Tiffany receives 2 starts instead of one.

Came in here to go ring looking with yesterday and it wasn’t busy when we walked in. We were helped by Shirley and she was really nice. I got sized and she let me try on as many rings as I wanted to get a better understanding of what it is that I like.
However, I don’t think Tiffany’s is necessarily for me. I’ve been to a few other shops and IMO, you pay more for the name. If that matters that much to you, Tiffany’s is the way to go. But for me, I’d rather put that money into a bigger carat!

I’ve always been a colossal fan of Tiffany’s, simply put, she has been my second best friend for about a decade. She has been there for me to assist with birthday gifts, Valentine’s Day memories, anniversaries and the grand of them all, my amazing wife’s (Janet O.) engagement ring. Ask any women about the ‘blue box’ and I am pretty certain they will quiver with excitement. I’ve been coming to this store for over a decade, for two reasons, excellent customer service and the amazing selection of glamorous and upmost quality jewelry. Looking back, I’ve made Janet tremble at least a dozen times in the past eight years, but my review will focus on the grandest purchase I have made, which was her engagement ring.
I wanted so much to impress her! I thought that the ring should have special meaning to her! After all, I’ll be also looking at it for rest of my life, so I should be exhilarated as much as her. After endless search from store to store, I realized that my second best friend could deliver as she always have. I have spent at least couple of hours looking and drooling all over their glass counter in the search for that perfect ring that made me quiver. Since day one, a lovely woman named Gerri has assisted me with all my purchases here; she knows her stuff and always has provided me with reassurance rather than her own personal taste.
Gerri explained to me the rating system in the diamond industry, the Tiffany’s guarantee, the life time return policy and their cleaning and inspection services at no cost. I went with a ribbon design that is exclusive to Tiffany’s, and I was assured that Janet would love it. In the end she accepted my marriage proposal, so not sure if it was the ring, me or both (hehehe). The ring came with a leather-​bound diamond certification. Obviously their rings have a price tag, but to me this ring was priceless!
The customer service has always been cordial and I have never been treated in a demeaning way in the dozen times I made purchases here. The staff in the service area is equally polite and professional.
In the end Tiffany will be my second best friend for life!