Noah’s New York Bagels

I really like this Noah’s. They always have a good selection. I usually go on weekday mornings before 10am so there is almost always no line. The missing star is for customer service and order accuracy. They aren’t very friendly and sometimes I feel I’m a nuisance.

Worst customer service in the mornings!!! The female that helped me acted as if I was am inconvenience to her morning. I asked for a BLT on a everything bagel and asked if they can toast it before putting on smear and her reaction was so sour face as if she was sucking on a lemon and said «So no mayo!?»… Dam clam down lady its not coming out of your check smdh. Oh and the cashier Jessica which ironically is my name too Lol couldn’t say thank you to save her life… Rude, rude, rude… Lemon face attitudes

Every time I go there the shelves are empty. Management is not receptive, they don’t seem to plan their batches.

Bagels are great, but don’t order any drinks except for self serve coffee. Other wise you will finish your meal before you get it…

Norma only were they out of more than ½ their selection by 10:00am this is the balled off bag of dough that passed as a toasted bagel. The. Worst.

How has this sh**hole not closed down yet?
Honestly, it probably has something to do with idiots like me that keep coming back after 1-​star experiences because there aren’t any other options in the area.
As usual, they were stingy with the cream cheese, and this time they also messed up my order like they’ve done half the time I’ve come here.
If you ever see me look like I’m even thinking about coming back here, punch me in my face!

I’m with everyone else. If this Noahs was not at this location I doubt I would ever return (or would probably ever have gone), but because it’s on Willow Glen’s main drag I tend to drop in when a group of us come to Peets.
There is always a line. Seriously, plan for the line. Not because it’s popular, but because it’s slow. Everything is made/​toasted before you get to the register, so instead of handing out a number to remove the wait time, the person who is only buying a water or a plain bagel has to wait behind the person who likes to order their bagel Starbucks style. One onion bagel half lox, half cream cheese toasted lightly, and two plain bagels one lox, one cream cheese, the lox untoasted. Oh, and an orange juice, sorry.
Blah blah blah.
The customer service is usually fairly friendly, but Noahs is nothing to write home about — there’s never enough seating (thank Jamba and Peets for the bevy of chairs outside) and the food isn’t really worth the wait. You just put up with it, again, because of location.
Location, location, location, sadly that’s all this Noahs really is.

Location
Solid location that I can easily walk/​bike to. Good amount of space, but when lines form inside, it’s difficult to move around. Front and back entrances are convenient.
Food
Love the food and selection they have. When they are busy and understaffed, typically in the mornings, the food is sloppily made and they still put things that I requested to leave off. This has happened repeatedly.
Drinks
The coffee they have is my favorite of any restaurant. Plus, they give you unlimited refills of it!
Service
Friendly, but when they are busy, it is painfully slow. I started to go around the crowds by ordering over the phone which worked for a time, but even now, I can’t get a hold of anyone when I call.
Conclusion
Going there when its slow is a different experience from when its crazy busy. Bottom line, the food and drinks are worth it at the end.

I hate to give a 3 or lower because the convenience of its location to my house is amazing– plus when they ARE on, it’s an enjoyable breakfast… BUT really they are lacking in all areas that count. My boyfriend and I eat here pretty frequently when we don’t feel like our usual cereal or bacon and eggs, but still want a quick bite. He asks for his specifically without cheese every time and EVERYTIME there is cheese. This morning I asked for the classic egg sandwich with cheese and I got a toasted bagel with melted cheese… NO EGG! Really?! I’m pretty sure my boyfriend goes for the Chelsea coffee (vanilla and hazelnut) but I’m still unsure… they are too busy on the weekends to function properly. Hoping they get this taken care of soon.

It’s so good and the employees are friendly. I ordered a tuna sandwich and after I paid, they realized they were out so I ordered something else. Lil did I know they refunded me the WHOLE price. I thought it was just going to be the price difference. That’s awesome service. Thanks guys!

I ordered my Santa Fe bagel and they forgot the sausage and schmear! How?!?
Wait time is okay but more devastated about not making the bagel right

As of Sept 22, there’s a new manager! I haven’t come in on a weekend yet to see if they have that running more smoothly, but the weekday mornings are quicker in line, and orders are actually coming out correctly. Steps in the right direction.

The wait times here are always miserable. It takes them 15 minutes to serve five people.

I come here only because my dentist is down the street, and so it’s a quick place to grab lunch.
Last time I went, I got a pizza bagel and had asked them to put onions on it as well. They charged me extra for the onions and the person ringing me up even confirmed the onions… then, I got home and there were no onions! Aww maaaan. So that was a huge bummer. The whole pizza bagel was actually kind of salty. I was however, surprised it came with potato salad (that didn’t really taste like anything) and a pickle, which kind of made everything even saltier.
The lemonades here are good, but they are on the sweeter side so I always have to add more water, good thing is one cup of lemonade = two cups of lemonade because of the extra added water.
The pup bagels are ROCK HARD. I bought one of my pup and was actually a little afraid he’d break his teeth eating it. I tried to cut it into pieces with a knife, that didn’t work so I used the butt of the knife to break pieces off, crazy!

I really want to find something good about this place… but I can’t.
You could watch paint dry in the same time it takes them to get your order. When they’re understaffed, it’s a clusterf*#k. The one team member moves as if he’s completely confused as to where he’s at (almost like he’s thinking, «oh wait, I’m making bagels?). And the manager is easily overwhelmed. You can tell multi-​tasking isn’t a strength. When they’re adequately staffed, and even over-​staffed, they still can’t get things done. They mess up orders and simply can’t handle even the easiest thing within a decent amount of time.
Just to be sure this wasn’t an isolated incident, I’ve visited this location four times – and each time it managed to be worse than the last (which I didn’t think was possible). I’ve even called customer service, but it’s evident that the regional manager doesn’t care, either.
The solution: stop giving them money. While this location is more convenient, I’ll happily drive 15 min out of my way for a better bagel and better experience. And if you live in San Jose area, you’re better off going to a place like Saratoga Bagels who actually have NY-​style bagels – and while they only have three members of staff, you’ll be in and out in a few minutes… not an hour.

The manager is horrible. Very rude and horrible customer service, doesn’t seem to understand how to take care of orders promptly.
They always run out of bagels, you would think if a lot of people order the most popular bagel, you would make more. On the other hand Amanda is one of the few great workers! She’s always very nice and great with customer service. She should be the manager.

Visiting here from the Easy Coast. Was enameled with the sour dough bagel as we really don’t do good sour dough in the east.
No idea why it’s called a schmear – I think it was cream cheese. A good serving size of cc, might be too much for some, but that’s better than not enough.
Both my visits were at non peak times so I didn’t experience the line queuing it shortages other Unilocalers talked about.
Given its proximity to where I stayed in WG and the sourdough flavor, I’ll be back

This place is out of every type of babel and way understaffed. I feel bad for these guys. We placed our order after waiting 10 minutes in line because the family in front of us took a really long time to place their order. We asked for asparagus in our bagel and when it arrived it had spinach. We asked them to remake it after waiting another 10 minutes only to be told they were out of asparagus. In the end all of our bagels were served lukewarm and not very good. The poor cashier was very apologetic and tried to be helpful but were very disappointed today.

This Noah’s is great. Just your average bagel shop with delicious and soft chewy bagels.
Everytime I’ve gone it’s been a busy morning with the line out the door. But the kids working here, have got it down. It doesn’t take too long to take your order and then the order itself comes up pretty fast! I love it.
The price is kind of high for a bagel, but it’s a chain so that’s not going to change.
The bagels are delicious but somehow the cream cheese is always concentrated in one side… I have to smear it myself when I eat it. But not a huge problem.

bagels are good as all Noahs are. I wasnt happy that at 9 am they were out of some types of bagels. The service is real slow too.