Noah’s

I thought I was the only one with the experience I had, but reading other reviews, turns out the poor customer service thing is a common problem here.
To be clear, their bagels and cream cheese was delicious, and the cashier (don’t know her name — was a cheerful/​welcoming girl) was very nice. But their behind-​the-​counter people (a girl) who made the bagels kept giving me super dirty looks, took forever to make my simple toasted-​bagel-​with-​cream-​cheese order (with only 1 customer ahead of me), and I later find that she seemed to have gloop-​ed on a 1-​inch thick layer of cream cheese on the bagels.
In retrospect, its not like they did anything specific (other than the cream cheese gloop), but I just got a very unwelcoming vibe from everyone but the cashier there. The behind-​the-​counter staff (attitude, service) are the reason am not going back here.

Average bagel shop. Inconsistent size bagels and either too much cream cheese schmear or too little on my toasted bagel. But this location is overall still better than the Noah’s in Los Gatos.

First time stopping by to grab a bagel and I must say staff was very helpful and full of energy. They were nice to offer me a substation like lettuce instead of my choice of no on cheese that the sandwich came with.
The store it’s self is rather small with only a few tables but kept clean.

I’ve been to this location about 4 times. The first 3 times were almost average (average service, bad bagel, dirty atmosphere, etc)
The fourth time was the reason I’m reviewing them at one star. RUDE customer service. Three customers (including myself) wanted coffee and all three of the varieties we wanted were out. The employee we asked to refill the coffees acted as if we were being inconvenient for asking. Then, after I got my coffee, the cream was empty. I asked her politely to refill the container and she turned around and almost stomped (yeah, like an upset child) to the fridge, grabbed the whole carton of half-​and-​half and plopped it down on the counter. «Will you need more than that?» She said.
REALLY?! Oh honey, how do you still have a job?
Anyway, have fun going here.
EDIT: if Haley serves you, you will have a much better experience, although the store is still somewhat dirty. Thank you Haley for being one of the only redeeming qualities of this sub-​par bagel shop!

Been in the last 2 weekends in a row and the last 2 days in a row. Food is consistently good & the service is on point. Everyone is very friendly which always a bonus! Good food and friendly faces is a great way to start the day! Thanks Noah’s.

Hayley is such a sweetheart. Me and my boyfriend come here all the time and we will only go to her. She’s so damn sweet, she’s the reason I come back. I don’t know if she’s the manager or not, but she should be!

Terrible selection. 10 am Sunday and half the menu is not available. The place is packed and the way the line flows there’s no direction. This location provided no help with being organized. When I asked for the manager. The guy with his visor backwards turns around 3 times with the stink eye at me. So I ask if the guy giving hard looks at me is in charge. That’s when the very smirky scripted answer manager shows up. ZERO personality and No help what so ever. Some people have it and some people don’t. This leader allows his employees to snarl at and give hard looks to customers. He clearly is not in it for the customer and this location has lost my business for good. The only positive is Dustin the side that helped me at the counter. Nice guy. Hopefully he can learn from this no talent ass clown what not to do. Dustin use this place as a stepping stone and move on!

I come here a couple mornings a month when I’m treating clients to breakfast and coffee. Not only is the food always delicious but what really stands out is the demeanor of the employees. Every single time I’ve been there the person at the register is beyond pleasant to deal with. They’re energetic, happy, helpful, patient, and overall such a joy to be around early in the morning. :)

Just came out of here and in the short amount of time I was there I noticed how rude and unhelpful the workers are. This was my first time here. To be specific: Izzy and Amanda. As I was placing my order the lady at the cash register asked Amanda for help because there was a long line and she wasn’t able to help all the customers of she had to make the smoothie. And Amanda (who was not occupied) was not willing to help her. And she gave her a lot of attitude too. How about you put aside personal issues and work as a team to be efficient and help the customers get on with their days? Izzy, called out what I assumed to be my order. I asked if he knew which bagels they were because I obviously didn’t want to take someone else’s order. Instead of being helpful or at least polite he spoke to me with attitude asking me if I want him to open the bagels for me and find out? Implying I was too lazy to check myself, which is not the case. I simply didn’t want to touch the food in case it was someone else’s order. And if they would’ve had good communication and taken down a name for the order we could’ve avoided any confusion. I also noticed the bagels were very greasy. The paper it was wrapped in was transparent because of how oily it was. I’ve never had an oily bagel… And don’t plan on having one again.

Was at this Noah’s on Sunday ⁴⁄₂₆ around 10:45. It will be the last time I visit this location. The poor experience began with the cashier who seemed put out by my simple order of a muffin, bagel sandwich and two drinks. From there, the wait was extremely long (20 – 25 mins) and was capped by an extremely rude employee (not sure of name, male with a beard) essentially throwing my order at me. There is no excuse for this type of customer service.

No melted cheese. Fail.
Bacon was almost crispy.
Probably needed to be toasted for another 30 – 60 seconds.
The best part about the breakfast sandwich was the bagel.

As good as they get around here that is. Of course they are not New York Bagels. Hmmph. Yeah. But they are tasty and slathered with cream cheese are decadent. I go about once a week and eat about half the bagel. To many calories and carbs but half is about good. They have a store just around the corner from me so I go in and order one bagel. Take it home and eat half the next day. No one compares around here. So It’s Noah’s
These bagels are so good. I now buy half a dozen at a time. And buy the chive onion cream cheese.

I quite like Noahs but this location doesn’t seem to. have the highest quality of service. I asked twice if their orange juice was fresh-​squeezed and was told it was only to arrive home with overpriced juice from concentrate. I am rather shocked that they even sell it, but thry should at least know their product. They often mess up our orders. And I ordered hot chocolate for my children, which aa pictured on the menu had whipped cream with chocolate drizzle but they received overpriced plain that they told me was made in a microwave.
Were it not for the bagels and the proximity if this location over others, we would not return. The one off Saratoga and in Santa Clara both have excellent service and a much bigger seating area.
And this is not Willow Glen.

Terrible.
I honestly dont get why people even choose this place over competitors such as house of bagels. I ordered the egg and sausage on cinnamon raisin, no cheese. They ended up putting cheese on it, but no big deal.. Its a common mistake.
Now lets get down to the nitty gritty: my sausage patty was probably half the size of my bagel. Furthermore, it looked a little rubbery, as if its been sitting out for quite some time. Whats worst, it had close to no taste. Last time i checked, sausages are usually salty. This one tasted like a plain burger patty.. Why is that? Totally ruins the bagel. The bagel itself wasnt anything to write home about either. Very chewy and just not appetizing. The only good thing about my breakfast bagel was the egg. It was actually thick in size and equivalent to the bagel’s round size.
Overall, disappointing and not worth the trip. Go to house of bagels, where sausage actually tastes like sausage and the bagels have that light, crispy texture.

This place is really great for bagels. But you wont get what you order for most of the times. Either they go wrong with the bagel or with the shmear inside it. However, they make it the right way. But there is too much shmear inside if you order a bagel with shmear. Try the Jalapeño shmear and it tastes really good. So does the sun dried tomato shmear.

Girl at the counter didn’t even welcome me. Horrible customer service, she seemed rude like she didn’t want to be there. All I ordered was sesame seed bagel easy on the cream cheese. I opened it up with what it seemed like half a container of cheese in the middle of my bagel. I used the restroom while I waited, no toilet seat covers, the walls were NASTY. I always LOVE getting bagels from Noah’s but this one… not friendly (just today I guess) and not clean. I usually write good reviews about places but not today!

This is a shop right next to Starbucks and although it’s small it’s in a plaza where you can get coffee & a bagel. For me there always has been enough parking. It can however be very busy especially in the morning.
This place has the slowest service and that includes everyone working here. I can here at 12:30pm and I’m speaking comparably to other Noah’s bagel shops that are efficient, quick, friendly and up to basic bagel shop standards.
I was waiting for 10+ minutes when I had two other customers in front of me who ordered simple bagels and they had 4 workers. I was confused.
When I opened my bagel I had small pieces of bread that got stuck from the counter (cleanliness) and it was not wrapped well (I’m not being picky) although it did taste good.
Also bathrooms were very unclean, no toilet paper, no mirror.

Busy, busy. busy location.
If you are lucky enough to get a parking space, you might also be luck enough to wrestle a table and enjoy your bagel. But that is a big, conditional MAYBE.
Standard Noah’s faire– nothing to write home about, with exception that the high volume of customers seems to keep the service fast and the customers from shoe-​gazing and knowing what they want BEFORE getting to the front of the line.
Well, that’s eBay corp culture run-​off for ya!

It’s just ok. Customer service is really lacking here. A lot of times they aren’t paying attention when you order because they are too busy messing around. which results in people getting the wrong order, or the incorrect order. I would say it’s the worst during the week, weekend service is just ok, but they are much more efficient.
Only reason we come here is if House Of Bagels across the street line is too long. Ln several occasions the bagels are not cooked through and very mushy and oily.
But when they are cooked correctly they are yummy. Would have given it 3 stars if customer service wasn’t so bad.

I love this Noah’s!
This location is fast, efficient and nice.
The other day I wanted the «Chelsea» coffee refilled and they did it right away! Then… the young checker even delivered a fresh cup to my table. Wow! Awesome service…