Ascent Apartments

Had a great experience here. Annette the manager was first class. These places are great and I am looking forward to referring more people.

Can’t sleep ever because of the loud elephants that live above me and the obnoxiously loud construction work or unexpected fire alarms that go off in the middle of the night. The drainage is always backed up in the bath tub. The trash is always mountains of overflowing filth on the weekends which is very embarrassing and smelly. Maintenance barges in without notice to fix a fan switch installed that should have been set up before they started renting. I work nights and this was very very inconvenient and I feel like they invaded my privacy by letting themselves in after I didn’t answer my door. This place is new and it’s riddled with problems and I can expect it to only get worse as time goes on. It was a huge mistake choosing to live here. This place is terrible.

The fire alarm testing and midnight alarms continue. Luckily the fire alarm testing days include most often a day notice through email. Going back through old email, I have found 6 more fire alarm testing days on record since December 2015. Dates here: 1/​19, 12/​23, 12/​22, 12/​21, 12/​18, ¹²⁄₁₆. Along with the fire alarm testing days, we also had another alarm go off on 2÷1÷16 at 4am which resulted in another evacuation (because that’s what I think one should do when an alarm goes off). Of course, there are many residents who choose to stay in their apartments because we veterans of the community are so used to these alarms (and the leasing office does provide earplugs now). This time there were also «aftershocks» after the first alarm was turned off. By that I mean, the alarms went off two beeps at a time every few minutes. These aftershocks continued until 5am! We received an explanation stating why the alarm went off so early, not from the manager of the complex, but rather a leasing agent. This really should have been a statement from upper management! Where is her voice? Turns out they said it was a pipe that burst in the portion of the complex that is not yet complete… these things happen, but there really should be someone ready to quickly alert us that it is fine to re-​enter our apartments and maybe turn the alarm off! As the months go by, I am more and more convinced this building should not have been deemed ready for residents. And as I stated before, we are only given explanations, never anything else. Shea Apartments should be bending over backwards to make sure we few residents feel at home here, and trust in the brand.

Won’t rehash what other reviewers have already mentioned. Granted the facilities and amenities are nice even if half finished. However, what is with the parking!!! Don’t expect to park anything bigger than a civic (and you better hope it’s one of the smaller ones) here with out getting you door scratched. In most cases you’d probably have to let your passengers out first before pulling into a space because you literally cannot exit the vehicle if you have cars or a wall on either side. The place is only a third of the way full, I hate to see it when all the rooms fill up and we are packed up like sardines. Though most apartments in San Jose tend to be overpriced for what you get (just like everywhere else in the bay I guess) this place is more on the reasonable end though not by much. I’d rate this slightly better than average only because it’s new. We will see how this rating holds up as time goes on.

I have been living here for about a month and a half and I hate it. Especially for the price! So far I’ve been given empty promises, and woken up in the middle of the night by fire alarms, having no hot water, and hearing all types of profanity from construction workers.
To start with when my family and I first moved in we were told that the gym will be ready in one or two weeks so to not pay for an extra month we canceled our gym memberships. Well we are still waiting and now the leasing office is saying the end of the year (after signing lease). And I’ve been woken up already twice to super loud flashing fire alarms in the middle of the night that went on forever!.. Not to mention I work at 3:00am! Last week I was expecting a package and asked the office for it they said they didn’t have it. Finally I asked the lady if she looked through the boxes. Then she admitted «oh. No I’ve been only checking the mail.». Really.
My kids can’t hang out on the balcony because all the construction workers cuss loudly. even if I call the leasing office to address it.
And to top it off tonight my kids couldn’t shower because the hot water didn’t work. So I called and was told pg&e forgot to turn it back on and I got a email from leasing office that it will take 2 – 5 hours for water to heat up…
Thank you so much Ascent for the «luxurious» living!

Was looking for an apartment in the San Jose area, and had to check out the new construction off of 85 and Cottle. We went in, and for the price, the brand new 1 bedroom 1 bath, 1B unit was really impressive. After deciding we wanted to lease a unit, Kris Meyer-​Ruef, helped us pick out the finishes we liked and we then found the unit that we wanted to move to. He kept us informed each week of timing on when the unit would be ready for us to move in. Kris was very responsive, answered all of my questions, and got everything squared away for us to move in at the end of November. The whole process has been very smooth, and Kris even helped us get in touch with the Comcast representative, setup our renters insurance as well as PG&E.
I was so impressed by everyone in the leasing office’s willingness to help. I look forward to building our relationship with the building management over the term of our lease, and would highly recommend anyone looking to check it out! Not to mention, there are some pretty awesome specials right now.