Villa Veneto at Palm Valley

TERRIBLE!!! First they tried to charge us $ 5200 for rent and when I confronted Sabrina about this she acted like it was an honest mistake. Then there was always kids in the pool area smoking weed. I have two younger daughters and no one ever did anything about it. I see that plenty of people have complained before. The stoves and dryers are cheap electric ones so your bill is SUPER high. Rent is also super high
When we first moved in we thought we had lost our pool key and so when we went to get a new one they charged us $ 50. When we found it they would not give us the money back. We are in the process of moving out and parked the van outside of the garage for a bit and Denise had it towed. I think she took some sort of sick pleasure in this.
I had a walk through done and the maintenance guy said everything looks good and nothing was broken or messed up but wouldn’t give it to me in writing. He said that they would charge $ 355 to paint half of the walls and $ 155 to shampoo the carpet and $ 150 to clean. I told him that my wife had talked to a maid about move out cleaning and he told me not to bother because they would clean it anyway. Painting and carpet is regular wear and tear and have NEVER EVER been taken out of my deposit. I have combed through the lease line by line and understand fully the terms of the lease. If my $ 600 deposit is not returned I will have to put my law degree to use. I will not let Villa Veneto take advantage of me. They probably take advantage of many folks who rent here all the time. No wonder everyone is moving out and no one is moving in. The unit across from us has been empty for 4 months.
DO NOT RENT HERE!!!

The complex is beautiful and clean to some extent. The maintenance staff is very responsive when it comes to issues being brought up and complex is very clean. But the business manager Denise is not pleasant to work with. She not only comes off with an attitude when you interact with her and she makes you feel like you’re at fault with whatever issue you bring to her attention. For example, we have Alhambra water service delivered to our apartment for over a year and have 4 bottles left at our door. I left for work in the morning and noticed the bottles there. When I got home they were gone. I asked my husband if he brought it in the house and he said he didn’t. I reported it to Denise that the four 5-​gallon jugs were stolen from my front door and she questioned me on whether the bottles were actually delivered because she couldn’t believe that someone would walk away with four 5-​gallon jugs. I also brought up that there were random teenagers smoking weed at the patio sets they had in the common area several times. The last and final straw was when the teenagers showed up again and I called Denise to inform her and she tells me this was the first time it was brought to her attention (which was not true). We lived her for two years and didn’t renew our lease because they upped our rent by 10% and Denise didn’t make our experience fun.
Go rent someplace else. The place is nice, but the amenities aren’t worth the steep rent.

I am really impressed with the responsiveness from your assistant manager, Troy Lynch, and your maintenance tech, Kenneth, who took care of my apartment’s problem issues within 24 hours.
I sincerely appreciate the outstanding service your employees have provided.

This review is LONG over-​due. I lived here for 2 years, this is probably the worst experience I have ever had in my 25 years of renting. There were constant issues with the dishwasher & washing machine, which they would not replace after flooding my floors multiple times. The office manager, Michelle & Denise were rude and snobby every time I visited the office and never missed a chance to harass my children EVERY time they played in the pool… It felt as if Denise had something against me. When it came time to move out, I had the place professionally cleaned, along with the carpets. There were 2 carpet stains that I take responsibility for, but they also tried to charge me $ 1600 for replacing the pergo flooring in the kitchen, which were damaged with all the kitchen floods due to a faulty dishwasher… in the end, they took $ 800 off of the flooring charge and held me responsible for the rest. If you rent from here, you will never see a penny of your deposit and they will charge you for every little thing they can.

Villa Veneto has been my home for the past four years, and I have to say it has been very comfortable living. If you are looking for a quiet living environment, the villa is your choice. I think mainly due to the amount of professional people who choose to live here.
the grounds are meticulously maintained. Paking is always available.(you do have to pay a 25 dollar fee for an extra car) but you do get an attatched garage for your first car. The units themselves are nice. I only wish I had got a upgraded unit with the granite and stainless appliances. Villa has a gym and pool and all the usual benefits. but also does offer a business center., with ample computers to work from, that is if you dont have one. (you can print stuff if you need, though) The manager Denise, has always made me feel like a welcomed guest. Whether its a casual wave, or to ask how im doing when i pay my rent. Thank you Denise, for great service.
Its a great location, to walk and visit the park. oh and dont forget the free, borderline starbucks type coffee you can get at the Ciros recreation center on the main campus.
Yes, I would definitly stay at Villa Veneto again and would recommend to anyone looking for a nice place to live.

What ever you do… do not rent here!!! Yes they are nice apartment’s, but over priced, and I just happened to get a place that had bad neighbors who have caused us problems from day one. I am having a bad experience here, and wouldn’t recommend it. Management is also not personable and have

For the most part, this place is fine. Normal apartment things like cheap carpeting, dark living room, crappy dishwasher, but good security, nice landscaping and nice amenities. Unfortunately, there are a few things that will prevent us from renewing: guest parking is extremely inconvenient and cost lots of money (it would be nice to get a two night pass per month at the very least), and the manager. Honestly, I’ve never lived at an apartment complex that spent so much time looking for things people were doing wrong. I’m not talking loud parties until 2 am, I’m talking about leaving your BBQ lid open to cool off and you’ll probably get written up. I’ve heard of and seen lots of people get in trouble for opening the gym door (the windows are screwed shut, the odder can be pretty awful and it is often cooler outside than in!). She (the manager) is hostile and the pettiness is unnecessary. Revoking gym privileges for having the door cracked open is ridiculous. Lucky for us, it’s about time to leave. One year was more than enough.

Villa Veneto is exceptional living. I love living in this community. Wonderful staff who are attentive and very professional.
The ammenities: Pool, gym, clubhouse, free coffee. and more
Security: I see and hear the security car drive around the parking lot each night between 12−2am. Which I think is GREAT. What i do find ridiculous is… They charge a fee of $ 5 ea/​and $ 100 deposit if you want to purchase guest tickets for vehicles to park over night. Or else they would have to park in the street or after hours at the office. Just sucks and makes it a little inconvenient for guests,. I only wished they looked into another option for parking tickets.
Carport/​Garage: Our house is connected to the garage below– noone lives under us– there is no noise I have to worry about. Or whether if my kids are stomping or yelling too loud. The quietness here is surreal.
Unit Layout– Open space, walk in closet, and open floor plan for 2Bd, 1 bath. Natural lighting from all of the large windows in the house. Washer/​Dryer/​Office Desk unit connected in the living area. The kitchen is quite small, it’s a squeeze for two people, but overall there are alot of cabinet space.
Work out classes: The Zumba instructor is fun, and very energetic. I look forward to the weekly classes, and each class is small .only about less than 10 people.
Special resident events: We attended the Halloween party, Summer BBQ and Ice cream social. All were coordinated very well, and we always have fun meeting our neighbors. We missed the martini night party =(
Maintenance: Called for plunger (to snake) our bathtub and kitchen sink– and was able to come the same day and fix the issue we had right away.
City Park: Walking distance, and very kid and pet friendly. We even had a birthday party here for our son.
Other services they have that I wished we could have used: Dry cleaning, maid/​house cleaning.
Rent: around $ 2050/​ea month. $ 500 deposit.
Unfortunately we received our 60 day notice and will not be renewing our lease, as the location is too far from our work and we are moving closer to work. I know I wont find a place like this in our new area. But if you are looking for apts around this area– check out Villa Veneto, you won’t regret it. The price is worth what you pay for. Im going to miss the quietness and serene living at Villa Veneto.

When we moved to SJ from NYC, we visited all the big apartment complexes in the area. This one caught our eye because of the large floor plans (compared to our 650 sqft NYC apt), townhouse style, and attached garage. A 1200+ sqft two bedroom with a one-​car garage for a bargain deal of $ 2150/​month! AND they actually reduced our rent for our second year (yep, you read that right, *reduced* our rent. What management company does that?!) We’ve lived here fairly happily for two years — just wish we could’ve picked up the apartment and put it somewhere more exciting, like SF. All that aside…
The units, grounds, pool, and gym are well kept. The staff is friendly, the service prompt. On a recent rainy Sunday (with the leasing office closed), we put in a call as rainwater was leaking under the front door. To our surprise, a maintenance staff actually came out that day to fix the door guard.
My biggest complaint before was that the parking lot was always full when I got home late at night after work — mostly because people used their garages for storage and not parking. Recently, they implemented parking permits to force people to park at least one car in their garage. Thank goodness! Now I come back and there’s plenty of parking for our 2^nd car.
So feedback is heard here and they try to make it a community. We’ve never attended a community event (due to our very busy work schedules) — but we’ve always wanted to try the cooking and fitness classes.
Thank you Villa Veneto for letting us have a great HOME for two years.

We love Villa Veneto! For the last two years we’ve been consistently spoiled by the lovely neighborhood, beautiful pool, spa, 24-​hour gym, business center and wonderful staff. These apartments are walking distance to a great park with play structures, tennis and basketball courts and a big open field. They often have events, which are free to the residents. I’ve attended a few cooking classes.
The unit itself feels practically new the grounds are impeccably kept, and the maintenance staff usually arrives within an hour or so if anything needs repair (which is seldom.) We also love having a garage and the new activity center, Ciros is really cool and offers with fitness classes like yoga, kickboxing, zumba and more! I could go on and on, this place is great. If you’re looking for a new place to live, this might be it!