Marshalls

This Marshall’s is not well kept and unorganized. I went mid-​day so that might be the reason why and it was new year’s day. However, the other Marshall’s I have gone to in the surrounding areas are always well kept and have associates always fixing items.

I went into this Marshalls today and found there was a lot to see there. This is a typical Marshalls with the usual merchandise including clothing (most of what is for sale), purses, tech gadgets and more. It also had a Namco Arcade for sale like most Marshalls and T.J. Maxx seem to have at this time. I was disappointed to see that there was no jewelry for sale. In the past, I have seen Lucky Brand jewelry for sale at Marshalls. Even then being that it is near Christmas, I would think that they would have some costume jewelry for sale.
Yes, that lack of jewelry was a small reason for the low score. Second, is I constantly was bombarded with clerks asking if they could help me. Sure some people may find this no big of a deal, it after awhile this got on my nerves. And, to top that off, on the intercom you could hear a message regarding that clerks are available to help. Sure, I know that already and if I ever did need help I would let a clerk know. I do not need four clerks at the store to ask me if I need help.
But the major reason for not giving this store a perfect five star score is because of some confusion regarding pricing today that I find is typical of Marshalls &T.J. Maxx stores (both are sister stores). I found a bra that I tried on a bra that fit perfectly and so I wanted to buy it but I also was aware the exact same one in a different size was marked down and was on clearance. Of course, I wanted the clearance price. I asked the lady at the dressing room if I may be able to get the clearance price and she said I should as they are indeed the same kind of bra. So, I brought both of the bras to the counter hoping for the clearance price but they would not give me the clearance price, stating that the one I wanted was probably put out later and so was not on clearance!!! hmmmm… they are both the same bras!!!
I hate this policy. If a product is the same as another that is marked down on clearance, I think the clearance price should be honored regardless when it was put out. But apparently, the clerks here would not budge on this but then similar episodes I have had at other Marshalls so all I can do as a customer is accept their ridiculous policy. At least, the clerk was nice but gee that policy sucks!!!
One more thing, I became a rewards member and thought it would be cool. After all, CVS, Big Lots, Kmart and other stores have rewards programs. Now to be clear, the rewards program I have is not the credit card one. Well, let me tell you. I have have been a member of the rewards program for more then a year and nothing has come out of it. Luckily, I have not lost my rewards card as apparently there is no way to get points from purchases if I lose it.
Also, I have a few times forgot my rewards card at time of purchase and have tried to use it afterwards but the clerks appear to not be able to help. They only suggest that I go online on their home page to get help. I have tried that and no, I do not get any help. There is nothing on their homepage at all that can help me. I have finally given up on even trying. Even when i have used it, I have never been informed about how far I am to my actual reward nor what is the type of reward I should expect to receive. Why would a store promote a rewards program that they make it impossible to appropriately inform their customers about?!? Heck, at least, they could have brochures in the store available with information about it.
Pros:
–lots of merchandise– mostly clothes and some unique items like a Namco Arcade
–great clearances when the item you want is actually on clearance
–friendly staff but please limit the «may I help you» bit
–clean, well organized store
–has rewards program (but the general one –not the credit card– is lousy)
Cons:
–just because you find an exact item to one that is on clearance, does not mean it is also on clearance
— no jewelry or hair accessories for sale
–lack of large women underwear, pajamas and active wear
–lousy general rewards program

I am a big shopper, but this store killed my appetite for shopping.
Every thing was a big mess. And I saw a mad women, I asked who the rude b… was and I find out the Indian mad women was THE STORE MANEGER.
I just left even though I had so much cool stuff in my cart, I just could not support any place that they treat the employees like this, I am very disappointed at this store, I hope they know how much conpatetive is retail world .i totally ignore this store and I think you should too.

Parking is a pain for any of the stores in this plaza. However, this Marshalls isn’t too bad of a store. It is a lot newer and a lot cleaner than most other Marshalls I’ve been to.
There is a pretty large selection of women’s shoes to choose from which is great and the selection of clothes isn’t too bad either. The purse section isn’t that large and the women’s athletic section is also a little small. But overall, the store is clean and organized.

Oh this is the worst Marshalls I have ever been to. The store manager named «Sukhi» is the worst manager a store can have. she was so damn rude I dont even know if I ever want to go to this store again.
I bought a vanity chair from there, the chair was so dirty and dusty I asked if someone can clean it little bit because I have to give this as a gift. Store manager «Sukhi» literally just took a paper napkin touched the chair and said here you go thats all I can do. if you want to buy then buy if not I cant do anything.
I said the chair’s leg is damaged little, are you going to cut some price off? She said as I said if you want to buy then buy.
the store manager was literally very rude.
Dont go to this store and expect great service.

I remember my college professor telling us to wait at least 48 hours before writing a angry review online about a experience you’ve had. Well… it’s been 3 weeks. We’ve been doing a lot of our shopping here as we just moved in around the corner into the new apartment complex and needed everything from kitchen supplies to furniture. I went in to purchase a chair for our living room. They had a sticker price on the chair of $ 79 something. So I placed the chair on hold because I didn’t have my truck with me. I come back the next day and the chair is no longer on hold so I go into their furniture area to grab it and thankfully it’s there. Right away I notice it no longer has the tag on there. I take it up to the register and let them know that it was $ 79 yesterday when I had placed it on hold. After 10 minutes of the cashier researching she tells me that it’s $ 99. No big deal, it’s only $ 20 more but the fact that someone took the sticker off and put it back knowing I had it on hold was upsetting. Either way, the cashier was very friendly and on my side so she grabbed her manager to ask if they can do something. This 1 STAR review is for the manager. He was extremely rude, didn’t look at me in the eyes, and just straight up told her «nope, he’s just trying to get a deal» and walked away. Looks like I’ll only be shopping at TJ Maxx from now on.

I actually found this Marshals better than most. Very clean and organized. Friendly staff. Quick check out line and lots of inventory. What more do you need? Parking could be better as the spaces are tight and the lot is crowded, but I would most certainly come back.

Not as spacious as other Marshall stores but it has just enough stuff to make me a happy customer. There are good deals on name brands such as Calvin Klein, Michael Kors, just to name a few. I’d say it’s worth checking out if you’re in need of house décor, clothing or skin care items.

Cool! New location tucked away with lots of brand name finds. Went there on a Sunday and it was quite, well maintained, and clean. The staff was nice and professional. The steals were awesome. Definitely coming back!

Was excited to check out this new location but once inside I was really disappointed … the selection seemed really small and the departments within the store were super small, so not a whole lot to choose from — I will try it again, but I walked out without buying anything

I had been looking forward to this Marshall’s opening when they unceremoniously closed the one on Almaden Expressway a couple of years ago. Unfortunately, this new one is a bit of a let down. This store is smaller compared to others such as the one on Coleman and Stevens Creek/​Lawrence Expressway. Each section of items showcases only a small selection to choose from. Aisle space is a bit tight as well. Acoustics are a bit loud for the shopping experience, especially when there is a lot of people shopping (I went on Grand Opening day and I couldn’t hear myself shop. lol…). I will visit again though since it’s the only one in the area.

Marshall’s opened this morning to a line of people waiting at the door.
I was able to make it in after work around 4pm and… lo and behold… it…was…just…a…Marshall’s.
Standard sections and similar goods/​brands to that of any other Marshall’s.
I found that the shoe section was smaller than the Campbell location, but everything else seemed the same… including some disarray in the beauty section. With that said, the clothes on opening day were well organized in the appropriate size and category sections. There were plenty of staff members ensuring the store, for the most part, remained organized, but there were not enough checkstands to handle the opening day crowd so a semi-​long line had formed.
The «crowd» consisted of customers sprinkled throughout the store, but did not impede on the shopping experience.
Parking ended up being a bit of an issue, what with some customers heading over to MOD Pizza, Chipotle, and Starbucks as well, but none of the stores were jam packed. There were cars circling about, so I had to park at T-​Mobile. I can’t imagine how parking would be once all the retail stores/​businesses open!
Nice standard Marshall’s.