Super Cleaners

Took my clothes in on a Thursday for an interview I had the following week. I was told I’d be charged extra for a rush job to have it done on Monday. Went on Tuesday morning to pick it up and they said it wasn’t ready and to come in at 6 in the evening. Showed up at 6 and they said to come back at 630pm. It wasn’t ready at 630pm. We were told that the owner would come at 645pm — — mind you, the place closes at 630pm – to deliver the clothes and we were asked to pay for clothes that weren’t given because the employee had to close up. Nobody came at 645pm.
Despite claiming that they operate their own plant, please note, it is not on the premises so any rush job — –which is less than three days — — is a crap shoot. In other words, left to chance, it’ll be completed expeditiously. This place doesn’t deserve even one star.

I made a mistake.

I had some thin cotton blankets with some holes that needed to be fixed. I dropped them off and asked for a simple seam and no patches. Counter person said sure, no problem. When I picked them up and looked at the items at home, I about had a heart attack. There were huge white tacky patches all over blankets, some sewn on and some hanging by a thread and there wasn’t any finishing details… Just random strings everywhere. I spoke with the owner… Let me preface that my family has been coming here for 20+ years, she told me that the patches don’t look bad and that was the best they could do. Long story short, I asked if she could remove said patches and give me a refund. She said yes to the refund but no to the removal of the patches because they don’t work for free there… that’s ok cuz you’re not working for me… Already found a new tailor and dry cleaner 2 blocks away… and I don’t know why I have to give it a rating if the place was horrible???

I have been going here for at least 15 years, starting when I lived around the corner and now even though I live in South Park. Our relationship can best be described as «uneventful» but in thinking about all the years I have been going here, they deserve five stars for consistency. I have never once had an issue and have always found the staff pleasant. I have always felt the prices were reasonable. Altogether, that is priceless in an age where we are surrounded by fly-​by-​night establishments whose focus is the almighty buck, customer be damned. Super Cleaners has earned my loyalty.

No stars! Ruined my husband’s leather jacket!
Took in a Pendleton blanket and a jacket for cleaning. When they showed me the jacket the leather was cracked and falling off. They ruined the coat and expected me to pay $ 50 for the cleaning. The lady refused to even let me take my blanket. I was so angry I wanted to talk to a manager and she
I would have to wait there, for an hour or so.
I left my number for them to call me. No call. No apology. And I’m out an expensive Armani jacket.

The worst cleaners ive ever been to. I brought in my ticket at the time they said to come, and they still took 20 minutes to find my stuff. They lost one of my items, and even accused me of not paying at all 5 minutes after I handed them a $ 20.

Even after moving out of North Park I still find myself driving over to Super Cleaners. They do good work, prices are great, and service is amazing.
Worth the extra drive for me.

In the 6 years I have used super cleaners I have never received worse service than I did by Kamuala, I believe is her name is. She has no concept as to what customer service is. I stopped by Monday to pick up my newly hemmed suit pants and came to find put She gave my brand new suit pants to a random customer, but had no record of it, no way to track down the person and then proceeded to try and point the blame towards me in saying I picked them up earlier. What??? I asked her how they plan to handle this and she starts yelling at me about needing to find jesus! She states they are closing soon and i need to get out of the store. I refused to go until she explained to me how they were going to handle this. She lashes out at me again with the jesus stuff and threatens to call the cops. At that point i asked for the owners info and she refused to give me any additional info other than my 500 $ pants were gone. I tell her to please call the cops and even helped give her my exact description so they know who to speak to when they arrive. I go to stand outside and she quickly locks the door and runs to her van, gets in and leaves. I stayed till the cops got there to see what can be done since she would give me no info. The officer was very understanding and stated she has to give me that info or at least the owners info to discuss potential reimbursement or next steps. Gave me his card an said he would come back in the am to assist me if i needed it. He even stated he has had problems with that lady with his uniforms and he poor service. Prior to this they messed up 4 of my shirts and not once said we messed up, we will fix it. It was they must have came in like this or it’s the type of material. Took the same 4 shirts to La Jolla Cleaners and had no issues there. I don’t not recommend you take your clothes here, what a horrible experience after so many years of service. Super Cleaners is that super!:(

My experience with this business is quite unique. I making a kite for my kids out of stop-​rip nylon and need the perimeter hemmed. I really wanted to save money, so I called tailors, shoe repairs and craigslist junkies trying to get a good deal.
Super Cleaners beat all of them, and did an exceptional job as well. I hope their business picks up to because the owner was Super nice. The fact that they have a private lot is also a great luxury in the North Park area.

DOESN’T CLEAN CLOTHES!!! I have clothes come back with body order smell and they said they were clean. I had 4 Tommy Bahama shirts come back stained and she (the owner) says that the stains must be from body order and cannot remove them because the stains are from not being cleaned right, well she is the only one that has cleaned these shirts. She thought that she could fix a white shirt if she dyed it… PURPLE come on who would try that… I will post a picture. The lady does not care about or even involved in your dry cleaning she just cares about collecting your money, She is not even a American, she should go back to her own country. She has shrank polo shirts that should have been dry cleaned and shirts come back smelling of BO. and shirts beaning stained i am going to report her to the BBB and i hope everyone reads this and do not take your Dry Cleaning here she does not know what she is doing, She is never there and who knows if she even has the right Equipment’s Daisy Cleaners is the other location’s. IF YOU ARE LOOKING FOR A CHEEP PRICE AND CLOTHES THAT ARE RETURN BACK TO YOU THE WAY YOU BROUGHT THEM IN, BUT IRONED AND WITH A TAG SAYING THERE STAINS ON THEM, THAT THEY SHOULD INSPECTED BEFORE YOU LEAVE, BUT THEY DON’T, SO THEY ARE NOT LIABLE… DON’T BE STUPID LIKE ME AND TAKE YOUR DRY CLEANING THERE.

HORRIBLE! i took 3 shirts in to be tailored, plus 2 others that didn’t need any alterations and wanted them all to be laundered. This was last week tuesday and i told them i would give them a week, which they assured me would be plenty of time. this past tuesday i went in to pick up everything, only to find that only the 2 non-​alteration shirts were laundered and ready. 2 of the other shirts were missing and i could see one of my shirts waiting for alteration on the rack by the sewing machine. and i quote from the lady: «can you come back tomorrow so we can find them?» i took a deep breath and decided to let them have overnight to get everything together. yesterday morning i went back again only to find that the other 2 shirts weren’t back in the store and apparently no one had called to find them. i stressed that i was leaving today for a conference and needed the shirts to take with me. i was told to call back in the afternoon and everything would be worked out. i took my still unaltered/​unlaundered shirt with me, not willing to risk it any longer in the care of these idiots. i called at 3pm and was told she was going to have call the plant and that she’d call me right back. after waiting 45 mins, i went to the store only to see the woman who said she’d call back checking her make up and she still hadn’t figured out where my shirts were. she started making calls but no one she talked to had any idea where my shirts were. a 2^nd employee came in and called around too, getting the same results. she told me she had a call out to the owner and that they would get to the bottom of it and call me back. i did get a call from the owner an hour later, but she was more interested in defending her store, saying that they had been in business for 14 years and that the woman who originally was «helping» me only worked one day a week there. (she assured me that they would call later and let me know when the shirts would be there for me to pick up) and said she was very concerned about wanting to keep me as a customer. i did receive a message last night and went in to pick up the shirts that had been found.
my compensation for this incredibly horrible customer service? $ 3 off my bill! i want to give them a zero or a negative 1, but sadly i have to give a minimum of a 1.

We have been going to Super Cleaners for roughly 5 years. We recently took a gown my wife had bought for a Christmas party in to be cleaned. It was a beautiful dress, note the use of was… It was a black and white BCBG gown. It came back cream and black. We told them that something happened to the dress and they treated us like we were trying to pull one over on them. We brought in a print out from the BCBG site which shows the dress as black and white but that wasn’t enough for them. The whole experience has been horrible. We’ll see if they make it right. In the meantime, proceed with caution at this place. They could jack up your clothes and leave you in a lurch.

Worst experience ever. So worthless I refuse to waste time explaining why…

I agree with the original posting; the lady is SUPER SWEET. Fair prices, and a small business owner worth supporting. This lady RULES!

The lady who works here (and I am guessing she owns the place) just MIGHT be the nicest lady on earth.
After taking several pairs of jeans, a favorite shirt, and a bridesmaid’s dress to this place for alterations, they have earned my trust. For jeans, you may need to specify to keep the thread color consistent if you’re getting them hemmed… I got one pair back that had a thread of a different color than what it came with… I think it was just a fluke though, because it was the only time it happened to me. Everything else though, has been PERFECT.
If you bring your precious item in on a Monday, you will get it back on Thursday, ready to wear.
Alterations to jeans are $ 9, and shirts are $ 13.