Eduardo Diaz, DDS

++++ be aware of your billing with this office++++
*** worst experience ever ***
*** save your time and money and never go there ***
terrible customer service, and terrible phone-​side manner, the service was done around a year ago, and i just received a bill a year after ($ 400)
i will never go back to the office .
***** read the other reviews, looks loke i am not the only one with billing problems*****

Incompetent and unorganized receptionist/​secretary. I picked this Dentist because I needed a composite filling and it worked with my insurance and location. However after 2 years of headache from their front of house scheduling mistakes, calls saying I missed appointments that were never scheduled, their inability to make accurate appointments and appropriate time slots I had enough and switched Dentists. It doesn’t end there since I have been trying for the past 4 weeks to get my x-​rays and dental record and they have failed to properly send it several times. You pick an office for the Dentist but keep in mind that you deal more with the hygienists and secretary and they can’t even manage to keep their goodie bags stocked. Three cleanings at this place and I never even got a free toothbrush!

This is such an amazing place the staff is incredibly helpful and the doctor so gentle and professional never feel any pain

I’ve been coming to see Dr. Diaz for the last 8 years and have always received great service at both his North Park and Eastlake locations. Even though I no longer live in San Diego full time, he is still my go-​to dentist. What has me coming back is how painless it is to get numbed when I’ve needed a procedure. He is easy to talk to and approachable. The office is friendly and all his staff is bilingual (English-​Spanish). His Eastlake location is particularly chic.

I’ve been going for the past two years and have had a great experience with everyone!
Olga, the dental hygienist, has done a great job keeping my teeth clean and encouraging me to keep up the maintenance at home. I also got a deep cleaning done (perio) and it was very effective. It’s always a pleasure dealing with Natalia at the front desk. She super fun and on the ball. Dr. Diaz has always been pleasant also.
The prices are also quite good. I pay $ 75 each time I go for a cleaning since I don’t use insurance.
Thanks to everyone there for being a valuable part of the community!

DO NOT GO HERE.
I got a deep cleaning done in October of 2012 which they said was covered by insurance prior to the service, and then in October of 2013, I get a $ 300 bill saying that it wasn’t covered by insurance. FRAUDULENT.
I spoke to the person in charge of billing, and basically she is the worst. Terrible customer service, and terrible phone-​side manner. She basically told me I was lying when I told her I was promised the service was covered by insurance, and asked me show it in writing. The service was done OVER A YEAR AGO, and I receive a bill a year after, saying it isn’t covered by insurance? FRAUDULENT. The hygienist that performed the service no longer works there, probably because she realized it was FRAUDLENT.
ALSO, Terrible work done by the dentist, for a simple filling. My tooth didn’t hurt before the filling, but it hurt AFTER the filling? What kind of sense is that. I went in again to make adjustments, but I was still in pain.
I called to set up a THIRD Appointment, and told the receptionist I’d call if I could make it, otherwise cancel the appointment by close of business. They charged me $ 50 for this!
DO NOT GO HERE. Bad customer service, bad dental work. No wonder why they’re going out of business.

I went to 6 orthodontists for consultations for braces. I chose Dr. Diaz because he was the only one with upfront pricing, and advised me (talked me out of) the more expensive porcelain version, over the metal. The white ones stain, are not as strong, take longer to straighten your teeth, and cost more. I appreciated his honesty and input, rather than trying to get another $ 500+. I had my braces put on there, and was SO happy I did. The entire staff is so friendly and know you by name. Dr. Diaz takes the time to explain things, procedures, costs, etc. I know they are trustworthy and I wouldn’t go anywhere else. It’s hard to find an honest dentist/​ortho you can trust.

I will NEVER GO BACK TO THE OFFICE and I feel sorry for the Doctor because he was a nice guy. All it takes is one BAD SEED to ruin the rest. All I can say is watch out for the office manager because she thinks she is a know it all and completely disregards any courtesy with patients. Terrible Customer Service!
I have been coming to this dental office for exams and cleanings and recently had to have a extraction done on my daughter. I made a appointment on a saturday and was told that I had a fee to pay which was no problem. A few days later I get a phone call early in the morning and I was told that i had missed the appointment and if I didn’t bring my daughter in I would get charged a $ 100 cancellation fee. I explained to Natalia in the front that I was under the impression that my appointment had been scheduled for a different saturday and that I would try to get in anyways. I called them back and informed them that unfortunately i was not going to be able to make it on time.
I told the receptionist that I had to cancel in which she proceeded to tell me I was responsible to pay $ 100 since I cancelled the day of the appointment. I was very unhappy at the thought that the $ 100 cancellation fee was never even mentioned when i scheduled the appointment and neither did a receive a phone call informing me that a appointment was scheduled on that day.
Don’t get me wrong, I am a adult and understand that I should of remembered but like all of us, Sometimes you just forget. I called the dental office to further discuss this situation with the office manager and to my Shock!!! All she did was Argue with me the whole time.
First, lets start off by saying I have worked in Dentistry for over 8 years and I have NEVER treated a patient the way she treated me!!! I have never been treated that way EVER in any occasion!!! What happened to trying to assist the patient and come to a agreement instead of fighting back. She started off by saying that I was going to get charged the $ 100 fee regardless, since I had confirmed my appointment. Excuse me!!! Confirmed the appointment??? Actually I scheduled the appointment and not once received any call to confirm. She proceeded to tell me that there was nothing she could do and would not waive the fee since it was office policy.
I stated that I had not missed and previous appointments and refused to take what I said into consideration. She stated that since I was scheduled on a saturday the fee would apply.
I explained to her that I didn’t have a problem paying my fee for the extraction, which she had quoted me $ 36. I should of never opened my mouth since she began to argue with me about the fee and how it was in her words «Its actually $ 48 dollars»… I thought were you serious! Are you now trying to argue about the fee and blame me for your incompetence! After arguing back and forth I requested to talk to the doctor. To my surprise she REFUSED me the opportunity to talk to the Doctor!!! Are you Serious??? She stated, «If you don’t let me know why you are calling about, then I cannot let you talk to the Doctor». After I had enough hearing her BS. I decided to go into the office.
When I showed up the dental office she was the total opposite. She was acting like nothing had happened! This Manager is BIPOLAR! Seriously! She acts nice in front of the doctor but raises HELL ON PATIENTS OVER THE PHONE! And to my surprise she changed the fee she quoted me once again! The fee was now $ 39 dollars instead and she had spent a mouthful arguing with me about how it was $ 48!!!
I eventually talked to the Doctor and explained to him what happened and he proceeded to apologize. I am glad he did apologize because an apology was necessary. The office manager was out of hand and deserves to get the BOOT! The doctor is responsible to address his staff and give them proper training to address situations in the dental office since they are TERRIBLE at customer service.
I will NEVER GO BACK TO THE OFFICE and I feel sorry for the Doctor because he was a nice guy. All it takes is one BAD SEED to ruin the rest. All I can say is watch out for the office manager because she thinks she is a know it all and completely disregards any courtesy with patients.

DO NOT GO HERE!!! You will not be smiling…
Receptionist are very nice and attentive but that is the most you will get out of this office!

Had some sloppy work done here by one of Dr Diaz’ female colleagues (the Asian female doctor). I have had to go back twice since my initial appointment to have adjustments made on the work she did. Also, I have not been able to eat on one side of my mouth due to sensitivity since I saw her and that was a week ago. To add insult to injury, Dr Diaz was completely unapologetic and took no responsibilty for the sloppy work.
Also, I found it totally irritating that the front desk staff cornered me for payment before the work was done. I have insurance and have always been billed after the fact by dentists and doctors. If they demand payment on the day the work is done, they should be telling their clients this when they book appointments. Tacky.

I went to North Park Smiles for over 7 years. Dr. Diaz is an excellent dentist, but there is room for improvement in the overall dental practice.
–When I first started going to Dr. Diaz his the building was a bit in shambles, but over the years they have done some remodeling.
–There were a few times when another dentist filled in and they did a crappy job. My fillings were off center, not done correctly and a few broke off. I then had to go back to get it corrected. If Dr. Diaz is not available, I don’t recommend you see anyone else for dental work (even if it’s minor).
–The front office staff is okay, but sometimes they seem too eager to book appointments. They will call you, email and mail you constant reminders to go to the dentist. There was more then one occassion where the front desk staff couldn’t find my information and seemed a bit disorganized. They even gave me misinformation about what my insurance would cover and I had to pay out of pocket.
–Parking sucks depending on the time of day you have your appointment.
–Prices are fair.

Picked this dentist because I live in No. Park. Emergency exam (tooth broke off) entailed paying up front before seeing dentist, which irritated me; an exam by Dr. Diaz who was pleasant enough and gave me 3 treatment options for which I received estimates (heavy emphasis on implant). I called with a question the next day and Dr. Diaz was in Chula Vista office. Asked if he would get message that day and return my call, and the response was affirmative. And I still wait for the «good» doctor to return my call. Totally unprofessional and discourteous!

100% professional, kind, comforting, honest, friendly, and hard-​working environment. Dr. Diaz is a true gentleman, the front desk staff is on top of it, Olga the dental hygienist is determined… I can’t say enough good things about something that can be a such a painful drag. Place is super clean and well kept, modern, etc.
This was the closest and first result that my insurance, Cigna, suggested. I am so happy to have a new dentist in walking distance who is this wonderful.
THANK YOU!

Work is hurried. He is in Eastlake Pkwy now. I didn’t like that after paying a copay, they mailed me another bill to pay. huh? really? I will look for another dentist. If he can’t afford his mansion, it’s wrong to make us pay extra. ughh!!! I can’t really do anything but pay because they threaten you to be reported to credit bureau.

I have new insurance and don’t think I will be returning there although it was within walking distance which is nice. And Marla — receptionist– was wonderful (once I was sick and cancelled the appmt day-​of and she didn’t charge me for no 24-​hour notice like most would). That said Dr Diaz seems competent-​enough and is very easy-​going but I had to get 2 crowns there and I have had major problems with sensitivity right from the start — they told me maybe put toothpaste at night for extra-​flouride. I personally think I need them both redone completely! I have 1 15-​year old crown on the other side with ZERO problems or pain. On the Diaz crowns — I cannot chew on that side of the mouth AT ALL and the sensitivity to liquids and cold is really bothersome and painful. I was told, «There must be leakage» — yes, I agree — but shouldn’t there be NO leakage?
If you are going for cleaning — great — but I would be very wary of getting crowns — an expensive and time-​consuming matter– done there :(

So I had my first procedure with Dr. Diaz last weekend. It was a breeze!
Lets start from the beginning: He’s got the best receptionists, bar none. (To be honest, I’m not sure if there’s one or more, one named Marla for sure.) But she makes you feel at ease from your very first interaction. We all know first impressions are everything. She gets you all squared away with insurance and quotes and appointments, and I didn’t feel hesitation to ask anything. She keeps in touch on the phone better than family! And always happy to fax you something or call in a RX for you. I cant say enough about the receptionist (s).
So the day comes, I’m at ease and comfortable and treated well. Dr D is gentle and very reassuring. The whole procedure seemed to go by quick and I felt no pain. I was so happy and relieved when it was all over. He too is patient and answers all your questions. This kind of compassion is unheard of, these days!
So I’m going back again on Tues, worry free!

I must say that I am one of those indivuduals that never really went to the dentist… so I was a little unsure and confused about what to expect but I knew I needed braces.
I found Dr. Diaz’s ad in the Reader and called him up. His office staff was very friendly and informative and answered all my questions over the phone without even meeting me.
After I came into the office I was suprised on how gentle and friendly Dr. Diaz was. He was very honest about about my situtation and gave me several options then explained to me which one he thought was best and why.
This was two years ago and I am still with him today! I decided to go with invisalign and I am so happy with the results!
Thank you Dr. Diaz…
Now I have a smile I can be confident about :)

I thought that this dental office looked neighborly and since I did not have a Dentist, I simply ventured in.
Nice office. Terrible receptionist. A DRAGON WOMAN! A SHREW. A VULGAR SWEARING LOW LIFE WOMAN who smiles, yet has a REALLY NASTY, NASTY side later.
Be aware of your billing with this office. You will be billed for things that are not waht you agreedn to. Papers get signed too quickly (as this MONSTER WOMAN smiles and signs you up for more dental work)
MONTHS later you will be asked to pay for things that you have no idea were done to your mouth.
SHAAAAAAAAADY business practices here.
BE very very careful.
And if someone smiles at you in the reception room, you MUST run. Go to Western Dental across the street. Much safer adn much more legit.

The receptionists were very nice. But more importantly the Doctor was late for the appointment, i got the impression she came and just did her job and left– she didn’t explain anything about the cavities she found or asked me if i had any questions. Also the tech was sloppy and wasn’t properly removing all of the water going into my mouth during the cleaning so I had to stop a few times as I was swallowing too much. yikes.