New Life Chinese Laundry Inc.

I Unilocaled this dry cleaners before I went, and mix reviews should of been a red flag.
however their
«50% off First Time Customer Order» caught my interest so I took my husbands suit and a women’s blazer, walked in and boy was I disappointed, the customer service I received from the (Filipino women) working the counter after 5:00 p.m. was the reason I will take my business elsewhere, first she was inspecting my cloth as if I gave her a piece of crap, she eyed it down looking at the tag just being really rude, I asked her about the 50% she ignored me, until I asked again «well is it «she looks at me with a look of HOLD ON! then she wanted the coupon I said what coupon is advertised in Unilocal mam. she said I want to see it, so she makes me go to my car to grab my phone to show her, as if the 50% off is something I made up,
mind you they have a huge Unilocal sticker on their counter, I ask her either you have it or you don’t?, at that point I am already been in there for 10 minutes, just for 3 pieces.
she called the owner, wow they really don’t want to be nice, as if they are doing me the favor.
cleaners are everywhere sir. try to keep your customers happy, don’t pick and choose who you will be nice to… being said NO THANK YOU… Bye Felicia

First time here, and I took advantage of the «discounts» they give to first time customers via Unilocal!Which is capped at ten dollars… I found that a little strange.
Then as the my clothes where being sorted and j watches the total rise and rise … I saw that uncoils get another 5% taken off the bill by paying cash.
The clothes where cleaned the way one would expect them to be, not to mention they were done a day early. When I went to pick them up everything was right there waiting for me.

I came to pick up my dry cleaning today and when I received it I was missing one of my items. In its place was someone else’s sweater.
Apparently there as some kind of mix up with the tags. Long story short, they called someone who was out delivering to see if he had my shirt; which he did, thank God!
Now I have to go back in a couple hours and pick up the shirt since they’re out delivering right now. So I’m hoping when I go back, my shirt will be there.
It’s unfortunate that my first time trying New Life laundry I had such a bad experience. I don’t think I’ll be using them for my dry cleaning anymore. I’ll find one that can at least keep my items together.
Another thing, my ticket said it would be ready yesterday by 5pm so I stopped by yesterday at 4pm and it wasn’t ready yet. They said the delivery hadn’t come yet and to come later on.
Not a place I would bring my items if you need something done by a certain day and time.

I’ve used a cleaners since I was a teenager. New Life cleaners is the best cleaners I’ve ever used and I’m taking multiple states that I have used a cleaners. They can even fold your dress shirts and wrap them in a brown bag type paper this is way cool! Lastly the bag they give you for free makes dropping off your clothes a snap.

After my initial review and complaint on New Life Chinese Cleaners, Daniel contacted me to discuss the problems I had experienced. He was very helpful and listened to my concerns. After our discussion, Daniel offered to compensate me for the lost and damaged shirts. I went by the business that day of our discussion and Daniel issued a check for the shirts. I am very pleased that he reached out and remedied the problem, quickly and professionally. I will be returning to the business for future business. Thank you Daniel!

This is the only place I bring my clothes.
As a creature of habit, this place has been my go to for the past ten years.
And it’s not like it’s anything special. I mean it’s just above satisfactory. They’ve never lost or damaged my clothes. They take direction well when it comes to hemming. Or having the seamstress widen some pants because all of a sudden I’m the duke of five donut shops.
Just make sure you pick you clothes up in a timely manner. After a month, they give yo shit away! Yikes!

I’m so glad to have these guys in my neighborhood. I’m single and a while back, I figured out I could afford to outsource doing laundry. I got tired of collecting quarters and lugging my stuff back and forth to the laundry room in my apartment building and what a godsend New Life has been.
To my mind, one good way to judge a service business is what they do when they screw up. Early in my relationship with New Life, they laundered a red pillow case with my white t-​shirts, resulting in about $ 100 worth of pink t-​shirts.
I complained to Tom, the owner, and he relaundered my shirts using some expensive product. I think it is called Yellow Go. That did the trick, and a good thing, too. That was a make-​or-​break experience with me and New Life Chinese Laundry, and they passed the test with flying colors ;). I have been going there for a couple of years since then.
New Life has earned my highest rating and my continued business.

Not sure why all the negative reviews. I’ve never had a problem with their service, but then again I rarely get my clothes dry cleaned. The owner Tom is a very nice guy. I had a suit dry cleaned and it came out great. My roommates go there on a more regular basis and they swear by them. Only problem I have with them is they close too early making it hard to pick up my clothes after work

The amount of negative reviews posted here is baffling… I’m guessing that people only bother to post negative experiences whereas good service goes unmentioned. Pity.
Weelll allow me to remedy that shortcoming. I heard about this place through a friend. From what she had told me, I expected fast service at a nominal fee and that is exactly what I received. I had a homecoming dress which I had spilled juice on and I brought it in and they completely removed the stain for a minimal fee. Would definitely come again!
Also love the fact that its a family business!

Just put on a suit that was just dry cleaned and the pants are wrinkled. Because of this, the high prices, and the low stars and negative Unilocal reviews I’ll be bringing my business elsewhere. They also average around a 4 day turn around when other places take 1 – 2 days and are cheaper.

New Life Cleaners took into account this post and did a great job on my other uniform for free and offered to deliver it to me though I felt I would rather pick it up. They also offered to try and fix the last one. Which I can say made me happy. I really appreciate the effort and time for taking a look at the problem and no hard feelings. Thank you!

I use these guys every week. I have the red bag which I drop off and gives me next day service. There is no better DC in the general San Diego area that I have found as consistent and priced appropriately for professionals. I have been coming here for over a year every week — yes they make a mistake every ¹⁄₂₀ of the time — but I am always credited.

They repaired a pair of jeans that I was about to give up on. Thanks So MUCH!

Great service! They do a great job on my bed linens. I have also been pleased with the alterations here. Highly recommended.

BE WARNED, DO NOT DO BUSINESS WITH THEM:
This is by far the worse dry cleaners I’ve ever experienced or been to. I work for Sony Online Entertainment in Mira Mesa and they have a contract with us. They are very inconsistent, if you ever plan on getting your clothes on time, forget about it. They have a set schedule on their fill out sheets but they never live up to it. They deliver and pick up Monday, Wednesday, and Friday. I dropped my clothes off Friday, it never showed up Monday or Wednesday, I called them and they said it will come either EOD Wednesday or Thursday. My clothes still never showed up.
Then they have the audacity to charge you extra for suits and jackets even though they never said why or how much more they’ll charge, once they get your CC they’ll just keep charging non stop WITHOUT even notifying you (they have your number). A courtesy call is at least prompted!!! The dry cleaning is also horrible, buttons come off, shirts aren’t even that cleaned.
By far the worse, and I will never do business with them again and i’ll talk to the head of facilities at Sony to cancel their contract and their business… because this ridiculous and no business should be operated this way. And you wonder why you don’t get that much business, it’s because of the above and word of mouth within Sony you don’t get ANY business.
Maybe their still in business because of local business, but i sure hope they dont stay for long with this business mentality.

I am writing about the branch in Ocean Beach. I dropped my clothes off, they had a coupon– which I think i found on their website (?). The owner was so nice and willing to improve on valid complaints– he mentioned that a woman coming in for alterations didn’t like using the restroom, as a dressing room. So, he invested$$ in making a dressing room.
Anyone that can take constructive advice, has my $$. I pick up my clothes tomorrow and I am sure there won’t be a problem… and if there was, the owner would correct.

I give up. I’m tired of them ruining my clothes and offering me only excuses. You would think giving them $ 40 a week would warrant a little compassion when they destroy yet another article of clothing in their care. Not with this company.
My business goes elsewhere.

I’m going to upgrade this review to 3 stars. If you’ve followed me on Unilocal or read any of my reviews, you know service is at least 50% of your grade! The owner of this business posted an apology for my experience, with a slight explanation. However, the owner did NOT provide excuses, rather, he thanked me for bringing to their attention that service there can be improved. So for that, I’m appreciative and will upgrade them to 3 stars.

I have mixed feelings about this place and really fought the urge to give it 2 stars. I swore I would never take my business to this place again, but circumstances have a way of changing things.
So here is the bad: I brought in a small Dexter Wong satchel and asked them to clean it. My cat got mad at me for not changing his litter box before I went to visit my mom, and he pissed on it. They assured me they could get the smell out and clean it, but when I picked the bag up and removed it from the plastic bag (once I was home), it still had a faint smell of cat urine to it. I told myself I would NEVER go back to this place again because I felt like I spent money and got no results.
So last week I needed to have my queen sized goose down duvet cleaned. One place quoted me $ 40, to which I laughed and walked out. New Life is close to where I live, so I decided to drop in for a quote. They only charged me $ 28. The price was good, so I reluctantly gave them my business for a second time. Upon inspecting my duvet, the item seems clean, and it was ready for me to pick up when they said it would be (2 days later). No problems this time.
I think I will try phoning these guys up and I will ask if they will re-​clean my little bag at no charge. I don’t think that is asking too much, do you?

I don’t go anywhere else. Fast, convenient, reliable. All sorts of options to have shirts pressed/​folded and packaged if you are going on a business trip, etc. Modern point of sale so they just use your phone number to keep track of your items if you lose your receipt.