Saks Fifth Avenue Outlet

I have never been more disgusted with a company. Although this was an online issue I will make sure I tell all my friends and as many people as possible. I purchased a $ 500 wallet for my boyfriend and I paid $ 40 extra so next day shipping. However when I received my email it stated I would not get it until 4 days later when I had paid extra to have it by a specific date. so upset of course I went onto their chat services and spoke to «JAQUELINE THOMPSON». let me just say I work for a large corporation and we would NEVER treat or talk to our customers this way. She sat there and her only goal was to prove me wrong, and then she went to «speak to her manager» which im not sure if she did, her manager also said I was wrong. Maybe im wrong maybe I didn’t see the microscopic print that said «if not ordered by this time you will not get your order until 4 years later» like are you kidding me seriously! so now on my 3 year anniversary I WILL NOT HAVE MY GIFT because this digusting company with their disgusting customer service. people spend a lot of money for this? this is astonishing and I honestly will make sure all my friends and family never ever shop at this disgusting corporation again which they CLEARLY don’t care about their reputation and customers.

I LOVE Off Fifth. Some of the stuff here is pricey, but they are cheaper than what you would buy retail. And if you are looking for high-​end designer labels, this is the place to go to. If you are looking for cashmere shawls that are less than $ 100, this is the place to go to. If you want to find a cute little purse at a great price, again, this is the place to go to. Granted, you will find some seconds and outlet-​quality items, but they also carry stuff that are from older seasons and still just as good. If you are not picky about that (I’m certainly not), then come here!
I went here with my boyfriend after a disappointing run at Nordstrom Rack across the street. I’ve been looking for a good travel bag because my LeSportsac bag was just not as big as I hoped it would be. Not only did Off Fifth have tons of LeSportsac bags, they had a couple that fit exactly what I wanted. I bought a discontinued tote for only $ 30 (retail $ 89)!!! And to think I was gonna go online to buy a current tote at a higher price; I got this bag for way less than what I would have paid anywhere (except for maybe eBay, but that stuff is usually used).
What is interesting about Off Fifth is that they have special, high-​end consignment items that are in glass cases. We saw a couple Hermes bags there (sorry, no Birkins or Kellys, although I have heard that other Off Fifths do carry those items…), along with high-​end jewelry and Valentino clutches. If you really want those items, though, I would do research online before you drop some major cash on these high-​ticket items. I looked up some of the bags through other online sellers and they were much cheaper than what Off Fifth’s prices were… so just be aware of that.
Definitely come here and see what they have in stock. I will definitely come here again and again and again!

I definitely enjoy shopping here. It’s not crowded like Nordstrom Rack and not as rummaged through. It’s organized an things are not in a sad state of disarray. So I feel at peace and not completely overwhelmed by frantic and inconsiderate shoppers. I actually can leisurely browse rather than fighting my way through crowds and digging through piles of trash. I never run into a sales person on the floor, the ones in the dressing room are friendly enough, but I appreciate the minimal amount of interaction.
Surprisingly, the deals are good. Of course you’ll still find those outrageous «are you sure this is the outlet price?» items, but more often than not, you’ll also find some bargain steals! To name a few of my treasures over the the last year: Theory pants (~$ 60), Marc Jacobs sunnies (~$ 20), various shirts (~$ 15), Eileen Fisher sweater (~$ 40).
Admittedly, I am not big on dressing professional. Jeans and a shirt will do just fine for me, but I suppose when I do need to look a bit more presentable, Off 5^th comes in handy and is one of the few stores that I can tolerate shopping in person at in San Diego. Definitely check it out (but don’t steal all my deals!)!

I have bought some nice shoes from here. I have to echo the other reviewers, in that customer service is not at a the forefront in this store. It’s take quite some time to have a rep open up a locked display. Recently, they don’t seem to carry as much of the higher end names in the shoe department. They still have a nice selection of denim but the prices are still relatively high. I think a person could shop around and possibly find it cheaper online. I once again, have to agree with other reviews in that the restroom is really gross and uncared for.

This store only gets three starts because I can buy a $ 3,000 purse and use a restroom quite similar to the ones you pay $.35 to use standing in line on the way back from Tijuana. Who carries high end merchandise yet allows their restroom to smell like the wet streak down a truck driver’s underwear.

Thank you to Christian who brought customer service back to this store and brings a smile and life back to the crew! Because of him my friends and I will be back much more than usual! Please send a shout out to Christian and reward him for his hard work!

Save your money and go to Nordstrom Rack. I had a return for a defective sweater. I did not have a receipt– which I know is a retail no no. I figured they would be some what accommodating since I wore the sweater once. The girl was rude and unwilling to help me. I explained that the sweater is pulled after wearing it once. She said basically that’s the nature of the fabric. Somehow I doubt Marc Jacobs intended his sweaters to look like shit after one use. So now I have a sweater I can’t wear and there’s nothing they can do. Nordstrom has the right idea– be nice and you’ll have a forever customer. I’m sorry I strayed Nordstrom– I’ll never do it again.
I’ll never come back here.

I was given an expensive cashmere sweater as a gift from OFF 5^th Saks which did not fit well. I have never shopped at this store myself. The tags were still on it, it was in perfect condition and I had the gift receipt. I take it to this store to exchange it when an extremely rude manager, Jeannie informs me it has been over 30 days (barely) since this gift was bought for me and she can not help me at all. Really? I can’t believe this store has such a ridiculous return/​exchange policy and that given the circumstances she is refusing to allow me to exchange an expensive gift that does not fit.
Not only do I not agree with their store policy this manager is the epitome of horrible customer service and clearly she gets off on being rude to people.
Change your return policy and hire some respectful managers!

I am a lover of getting a great deal and Off Fifth is perfect for that!
They have an endless selection of designer goods at great prices, the best time to go is when they have their buy one get two sale for clearance items which makes the prices just right.
Service is great, sign up for their card to save even more, one of my favorite places to shop!

i am predominantly an online shopper… however i prefer to do my returns in store.
This is the reason I came in here… had a return at the rack across the way and then over here…
return was quick, painless and easy… service was very friendly.
i decided to walk around and see if there was anything i wanted (i don’t need anything)…
prices are comparable to the rack… rack is regularly priced lower… but comparing sale to sale… about the same… off 5^th had everything 40% off… rack occasionally does 25% off clearance. …which makes them pretty much even…
the «regular» priced stuff here was nicely organized by brand… however the clearance was a cluster f$%#…if i was in the mood… i think i would have found some great deals here… but i wasn’t. I took a quick look… some clearance was additional 50% off, some were buy 1 get 1 free. I am definitely motivated to return here with ample time and be in the right frame of mind for digging through clearance racks.
i gotta check out the north county location too…

The store has somewhat of a nice selection of things to buy, the employees are nice and are simply doing their job, but the management needs some serious repercussions. The head manager, Lesley (I think that’s how you spell her name), has some serious anger management issues. I’ve overheard her talking very low to her employees several times, and she was not helpful with my shopping needs at all when the employee had no idea what to do. She should not raise her voice onto anyone but herself because she clearly doesn’t respect the store, her employees, and most importantly her customers. I hope that the district manager will see this to consider a different manager that actually knows how to run a business. Aside from this, I recommend the Carmel Mountain location. Much cleaner, nicer, larger selection.

This Saks has a very well stocked store. They offer a large selection of handbags and shoes.
The staff is for the most part friendly and eager to make a sale.
They have a good Tory Burch handbag selection and at times offer an additional 40% off. A few weeks ago I scored two Tory Burch handbags for about $ 150 each.

My wife and I went to this location to return a couple of things we bought at the Carmel Mountain location. A handbag with a defective zipper, and a pair of boots. Both items purchased three days prior, both unused and receipts intact.
We walked into the store with two Saks bags and proceeded to look for a new handbag to exchange for. The handbags dept is right at the entrance so we quickly began to pick handbags that were potentials for an exchange. But, we were stalked upon by sales associates and a manager. We were made to feel as though we were doing some thing wrong. When my wife got to close to the exit, unintentionally because the freaking handbags are right next to the exit, one of the employees that was circling us like a loss prevention detective warned my wife to stay away from the exit. WTF!!!
Other customers came in with Saks bags as to do returns and exchanges, too, but they were not hounded every few minutes with «are you still finding everything alright?» We were literally boxed in by paranoid employees that were acting as though we were going to do a crime or something. Sure we selected a few handbags and placed them on a shopping cart to compare to each other. That is nothing unusual, it is normal shopping behavior to compare two or more products.
My wife asked me twice «why are there so many employees starring at us the whole time we have been here.» «why are we the only ones that keep getting asked if we are finding things alright?» Why are all the other customers shopping in a peaceful and relaxing manner, but we are the focus of attention and it’s very uncomfortable?
We returned the defective handbag, and boots, with receipts, and got the fuck out of there.
It was a very uncomfortable experience, and I have never been treated with such disrespect. I will continue to shop at their Carmel Mountain location where we never experienced any crap like this. We never experienced crap like this anywhere else, period.

I went in here looking for a great deal on some casual shoes. I was very impressed by their selection, and more importantly how well organized the store was. Well lit, not overcrowded with racks of clothes, and neat. Sometimes when you go into an outlet store, the shelves have been emptied into the aisle and merchandise is strewn throughout the store, not here. Several employees are always walking around to answer any questions and putting things back.
Did I find my shoes? No. I found several pairs I liked, but none that fit just right. So I’ll be back. The are great with up to 50% off the ticketed price. With an ever changing inventory, I’m sure to find what I want eventually at a great price. But. my wife did find a pair of Manolo Blahnik shoes she just had to have.

I didn’t find anything here to purchase after a lot of looking, but that’s beside the point. My review is for the condescending service I received when returning a dress I ordered online. I ordered two for my mom, kept one and returned the other. The guy at the register said and did everything was such a note of annoyance and condescension unexpected at any shopping experience. There was a note of HIS dissatisfaction about everything– the receipt (which was fully intact, exactly what I got in the shipped box), the quality of the dress (which was tried on once, not a single bead or stitch out of place on a heavily beaded dress) and the arduous, time-​consuming expectation that he should do his freakin job. It was like he was looking for a reason to disallow the return.
To end the already lovely experience, he handed me the completed return receipt without a word, looking at other customers so as to show complete ignorance to my presence. I waited, and asked, «So am I good, is this it?» He shrugged like it was the most tiresome thing, and said «yea» like I was begging for alms and asked if he could spare some change.
I mean, really? And I have reason to suspect he was a manager or something. It’s a shame because the other employees sounded very nice– chipper, helpful, genuine– what you’d expect in a retail location, no less one under such a high-​end name.

I don’t have a lot to say about Off 5^th. I think if I chose between shopping here or at Nordstrom Rack, I’d choose the Rack because I feel like there’s a better selection of clothing I’d wear at Rack as opposed to Off. I think the pricing at Rack is more realistic for a second generation store. What I did like about Off is that the quality of the clothes is so much better than what you’d find at a second generation store.
The staff was very helpful in finding what we were looking for and were pleasant to deal with when checking out. Also, this location is a free standing store with a great sized parking lot. I drove straight into my spot right in front of the store! The inside of the store could be a little better organized. I didn’t notice a shoe section either and they have some great deals on ties and dress shirts.

I’m a shopper. The heavy kind. As in I am shopping on my phone whilst standing in line waiting to pay, kind of shopper. And I’m not just a shopper, I also love a good bargain buy. Everyone knows you don’t need to spend a million bucks to look like it, am I right ladies (and men)! So I used to love digging for treasures at Last Call (Neiman Marcus) in San Ysidro… until they closed :’(Yes, I did wear all black for a week afterwards to pay my respects. Don’t judge me! Since then, I would head over to Loehmann’s & the Rack (Nordstrom) to find hidden gems. Now, alas, it is between the Rack and Off Fifth because even Loehmann’s is closing! What is this nonsense! What’s a girl gotta do to find a good deal around here?
I recently came in to take a look around, because I too, like Unilocaler Amiee L. below, purchased a $ 20 groupon for $ 40 credit, thinking it’d be a cinch to pick something up. Nope. There is very little inventory in the bags & shoes depts, which, to me, is a dealbreaker. Those are my faves! So I resorted to using my credit online, which was better because everything is organized and I could see things sorted by style/​size/​price. Honestly, it makes me sad to say this, but if Off Fifth doesn’t get their act together & do something to reel in more customers, I see it closing & becoming a strictly online store.
The checkout process is not very efficient, especially in comparison to the Rack across the street. The cashiers are slow, and the machines look ancient. There is no organized line and customers line up at both ends while cashiers pick at random who to take first. So weird. The associates in the store gather together and chat a lot, instead of keeping busy and assisting customers. There are one or two exceptions.
They are, however, doing a pretty good deal right now with BUY ONE CLEARANCE ITEM & GET TWO FREE. Unfortunately, there isn’t that much to choose from, but if you get lucky, you can get a great deal on some high quality items!
All in all, as a shopaholic, I’m not impressed. I’d rather go on their website.

At one point in my life I had a thing for jeans. I still do, but this place has definitely put my expensive habit to sleep for a little bit. They really do have a great selection of all the «fancy-​pants» brands, (pun intended) at a pretty good discount but geeeeez — it’s still expensive.
Off 5^th is kind of like a toned down Nordstrom Rack without the clutter, mess or line. It’s well organized but you still need to do some digging, especially in the shoe department. They do have some good finds when it comes to kicks but make sure to search outside of you size. These shoes somehow magically walk into different aisles so don’t be surprised to find your perfect size 11 hidden in the 13.5 section.
Checking out is fairly painless but customer service it not a huge priority here. They let you wander and scavenge all by yourself so don’t expect any employees to appear and offer you assistance. Hey, they are probably as confused and clueless as you are!

When I’m in the groove for shopping in San Diego, I can’t avoid this store. Located just off the 8 Fwy, it’s very convenient for us when we’re in town. Our last visit, I bought a few pairs of jeans, some ties, and a pair of shoes… and saved a ton.
The employees here are very helpful and keep the store organized well. Oftentimes, you go to these discounted designer stores and they’re a mess, not here! Can’t wait until our next trip to San Diego!
Return Factor — 95%

I go here EVERY TIME I am in San Diego. LOVE this place.
Awesome deals on items I otherwise would not pay full price for.
I have gotten nice jeans, tops, shoes, purses, sunglasses. They have mens too. The store is nicely laid out and people are helpful. Dressing room girls pleasant.
Bathroom for customer use– always a plus for me.
If you join their MORE program, you get an additional discount and the email you when they are having a sale.
Huge parking lot.
Until next time…