Active Ride Shop

I went in here for the first time the other day. Cool store, pretty expensive (hence the 4 stars instead of 5) but the customer service is where its at. They had some snap backs with their logo and I was torn between white or black; I mean come on, with a white hat you’re just asking for it to get dirty. I asked one of the guys there on his opinion and decided I was feeling brave that day and got it. I got onto the freeway to go home and pull it out to put it on, and I see a stain on it! I went back and told them what happened and they said I could exchange it no problem, which I honestly didn’t think thet would, since I had already left the store. Top notch crew working there and I’ll definitely go back

I’ve never had a problem with their customer service. Everyone’s friendly and helpful. They have deals on Wednesdays.
No cash refund, only store credit refund.

I went in to buy a longboard for a special client of mine. I gave the requirements and situation to the guy and he suggested a skateboard instead. He knew I did not know much about boards as I mentioned it to him and he said if there were any issues it would not be a problem to bring it by and I also bought other stuff there too. It was the wrong board for my client and when we brought it in they went back on their word, they refused to return or exchange even though it was never used. They said because it was put together it was non refundable. They guy told me with my budget that the put together one would be a better option, come to find out there were some cheaper! The customer service there sucks, I am left with a board my client cannot use and it is wrong for them to take advantage selling people stuff that is not really necessary. All the managers could offer was a discount card which is no good to us seeing as there are no funds left to buy another one. I am very disappointed in this company and will definitely be filling a report to the corporate office, and anyone else I need to. I don’t recommend this place at all!

Bryce put my sons board together
He was one of the friendliest and Proffessional young people I’ve come across in a long long time, he made my son really comfortable did an outstanding job on putting his skateboard together.
my 14 tear old was really happy with service, both Bryce and Kellan deserve recognition for their great service…
Especially with the amount of the lack luster, indifferent service that exists in other shops
Check out Active in Mission valley!

I read a few of the other reviews about this place and my experience was completely different. The staff is super cool, greeted me as I walked in and asked how my day was. The prices were fair, but the selection was awesome, I liked the brixton and independent stuff, super awesome store and had no problems whatsoever

I never shop here for myself. My Boyfriend and I come in here at least once a month. He always buys Baseball Tees from here every time we walk in. I have never had a problem with customer service here, they are always helpful and they always ask us what we have planned for the rest of our days etc. My Boyfriend loves this place.
Good customer service.
Laid back type of store.
Variety of brands.

I absolutely love Active especially the one in Temecula, but this one in particular did not have the best customer service. I went in for one reason. I wanted to buy some stance snowboarding socks as a christmas present for someone. I’ve never been snowboarding before so I needed help picking out the best ones. The guy replied with «This is a skate shop, so I don’t know.» Last time I checked it was skate & snow. And clearly it’s a skate shop, but thank you for assuming I was an idiot and didn’t know that. And if you truly don’t know the answer to my question, I respect that, but at least try to find someone who could help me instead of walking away.

Horrible customer service! This company could care less about you. They care about your money… Because if you buy something here and decided you don’t want it, you can’t return it for a full refund. You have to eat it and take a gift card. No wonder this place is always empty. All the staff here are air heads, they don’t know what’s going on half the time.

I have been coming here for years now and I always get awesome service. Their prices are reasonable and the employees are very knowledgable. They also don’t bs you if they don’t know something, they’ll tell you they don’t know and they will be sure to find out the correct answer for you. They also don’t hassle you to buy and know way more about skating such as product knowledge or spots and skateparks to go to. Mainly because most of the employees actually skate, unlike many Zumiez or Sundiego’s, the employees seem more interested in getting me to buy and don’t know shit about the sports their product is centered around. Overall Active is sick and I definitely recommend this particular location!

The people here are assholes, they just gaff customers off and just hang out in the back only sending one person out at a time every now and then. Most of the workers don’t know shit info about their product they carry and constantly run to the computer system or each other for help with a simple how much or do you have this in this size question.
It’s sad that most of the san diego active closed down; east lake and downtown. because it seems like they put all the shitty workers to this one,.and this store happened to stay…

I love coming to this Active! My brother and I always make it a trip together. Not only do they have great selection, they have even better service. I notice that people who complain about the service are people who aren’t friendly themselves. They’re very down to earth and are very willing to help.

There are only a few reviews on here so I’m assuming no one gives a shit, but fuck it, I will write my review here.
I mainly shop at active because the way their clothes fit makes me look in shape when I’m not. I came here when they had 50% off clearance and the prices were so cheap I thought I was shopping at a wal mart in the warehouse district of LA.
This place is the ish, they have great clothes and an awesome staff. Really love this place and I can’t wait to give my money away to this place.

Active has great clothes for both men and women that are perfect for SD. The guys who work there are very cool, extremely friendly and always helpful. It definitely has a more laid back atmosphere which is perfect for their intended clientele. The sales associates get to skate around the shop which is awesome! If you have a problem with that, you are probably just old or uptight and have no business shopping here anyway.

I use to buy a lot of stuff here, but honestly everything is overpriced and the quality of the products is questionable. Two pairs of Sunglasses I’ve bought here both broke on me & one expensive watch I bought worked only for a few months before it starting malfunctioning and wouldn’t hold accurate time anymore. It’s a hit and miss, sometimes you may find something nice at a good deal but it’s been hard to find much of anything lately. Much better to do research on you favorite brands and look else where!

This is one of my favorite places to get T shirts, and some denim from. They got pretty much everything you would expect a skate shop to have, although i don’t skate, i love their tee’s. Most of the stuff that isn’t Active brand are overpriced, but it’s a nice place to shop. All the workers have been helpful everytime i came here.

Been to two different stores and received both horrible customer service. I often shop at these stores and spend quite a lot of money and yet I barely get any help when I need it. One time the workers were skating. I even heard one of the girls who was just sitting around say «i get paid $ 12/​hr to just sit around.» Online has better deals and the customer service via phone are a lot more mature.

I shop here every now and then. Occasionally you will get a good deal especially on Wednesday, but I can’t fathom buying a t-​shirt with their logo costing more than $ 20. Why not just spend a bit more money and buy something fashionable, more comfortable, and will last longer a gap or banana even.
Still coming here is a nice experience especially since the center it’s located in is huge and shared by other amazing businesses.

I made this Unilocal account so I could say something about this particular Active.
I came in with a friend and we shopped. One associate was helpful and did her job and came up to us. She helped me pick out a longboard and put it away for me while I shopped. Time came to try stuff on, I had one dress I wanted to keep. The employee behind the skate desk asked how things worked out, I said, «OK… can you check prices up here?» «It didn’t have a tag?» «Nope.»
He went on to check the price on their computer and it took about 5 minutes before he decided to go up to the front with the main register, and I followed him. He said the price for the item wasn’t coming up, or that there was some issue with their online prices… but y’know… I didn’t really know because the now, two, associates helping me weren’t really saying anything to me. ***side-​note: I WORK in retail, so you can imagine how patient I was with these people. I go through this nearly everyday. I WANTED the dress, so I let them do their thing.***
But here’s the part that made me feel especially awkward: After about 10 minutes of them checking and me saying, «You know what, its not a big deal, you don’t have to check, I don’t want it, I’ll just take the longboard,» etc., the guy helping me said aloud to the other associate, «Watch it be 80 bucks and she doesn’t want it anymore.» What? Like, were y’all not listening? I didn’t want it when you couldn’t figure out the price 15 minutes ago. But I didn’t say that.
I bought the damn longboard anyway (which was $ 150, so I don’t know what he was insinuating with the comment he made before) and even signed up for an Active card. I thought this was a pretty rude gesture because I was right there and he kinda had an «IDGAF» look/​tone in his voice the entire time. Don’t get me wrong, he was very handsome. But that was pretty much a slap in the face, like if a cashier were to hold up my bills to the light to check if they’re counterfeit. And just to clarify, this IS a pricey store. I wore a Kimchi Blue dress that I SUPPOSE made me look like a hobo… dude, are you kidding? Its Kimchi Blue!!! Just. Saying!

I like this place. Most of the stores of this nature don’t have sales people that are as friendly. I’m always greeted always helped and it honestly seems like the sales associates care about the store and the customers. I really don’t care if it’s fake, it’s appreciated.
The clothes are pretty rad. I mean, I’m pretty much a jeans and tee type guy and active is always there for me…

So I LOVE active’s clothes, style, etc. I frequented the one back in Temecula all the time when I lived there. I have to say the service and the employees at this particular Active SUCKS. And it never fails – it sucks on a consistent basis. Every time I come in, no one greets me hello or goodbye. Not to mention the fact that when a grp. of teenage boys/​girls walks in after me, they greet them in a loud and obvious manner. And this has happened more than once. Any time I ask for another size, it takes FOREVER for them to get it. Altogether, they give off a very stuck up vibe.
Sadly, I’ll still come here only for the clothes, but if I could avoid it, I definitely would.