Michaels

they have good art & craft stuff, but they never, ever answer the gawd damn phone ! Come on guys?

The Michaels was okay, but it’s very disorganized and crowded. It’s also a small Michaels so the selection is only so-​so compared to other craft stores. If you need a lot of seasonal items, this is not the best place to go.
The scrap booking pen selection, which I use to write on photographs for my grandmothers, is alright. But don’t buy the white pens as they don’t actually write on photographs well.
The frame selection is somewhat limited, but the prices aren’t too bad when they are on sale for 40 percent off.
The party supplies are very limited. I went looking for a blank banner for a birthday party once and ended up having better luck at a nearby Target. Oh well. So much for getting all my crafting supplies for a better party at one place.
The staff is pretty helpful and will guide you to whatever you need.

Great holiday deals after Christmas. A it of employees available to help find goods. It’s interesting that there are no table cloths or banners here! We found lots of other goods though!

As if I had nothing better to during the holidays! I’ve been to 3 different Michael’s location today to purchase Fiji Polaroid Films. My first stop was Chula Vista, they sold out and sent me to Pt. Loma. The Point Loma location also sold out! They called Mission Valley to check their inventory… supposedly they had some and reserved me 3 boxes at the register. I got here at 9 pm, went straight to cash register, the young lady said oh-​we have them let me go get it. A few minutes later the story changed, the young man at the other register said «we sold out, and tried telling the lady who called from the other locations but they hung up and we didn’t know where she was calling from!» His exact words! I was livid! The store manager was helpless! At least offer a coupon or something to compensate the valuable time I’ve lost! To everyone reading this, be sure to call ahead to check on the inventory yourself! Don’t rely on the associates to do it for you! They can’t be trusted and have zero patience! You’ll waste time and gas! Michael’s you’ve ruined my holiday spirit tonight!

While this Michael’s location is a little small they always have the items I am looking for. The store can be difficult to maneuver in because of the size. The isles are very small and there is a lot of items crammed into the space, because of this it can be hard to find items.
The employees are usually friendly. Some are more willing to help than others.
I signed my son up for one of their kids art classes and I had a difficult time trying to locate the craft area. I asked a manger for help and she just said in the middle and to the right. What she should have said was go to the back of the store and look near the restrooms. Instead I spent 15 minutes looking for this classroom. The lady who did the class was okay, not overly friendly and was not set up on time. I registered my son online and it was like no one knew there was a class or anyone was coming. My son did enjoy the activity and we will likely come back.
They offer great deals and always have coupons available in their app. Be sure to sign up for their text messages as there are special deals by text message too.
Parking is usually no problem except at the holiday time. You can spend a very long time looking for parking, especially since this is also where valet parking is.

About a year ago, I went Michaels in Mission Valley in search of supplies for some do it yourself projects for my wedding. Michaels has a way of luring you into the store with their constant sales and 40% off coupons if you sign up for their email list. Given the convenience of this location, I am probably in here once a month for some item or another. Speaking of my most recent experience, my husband and I decided to buy our new Christmas tree during their 50% off sale in the weeks leading up to Thanksgiving. It was a bit overwhelming with how many holiday or craft items you can find in the store, but the associates are always extremely helpful and friendly. During this particular situation, the huge chaser fir tree we scoped out in the flyer was not available on the floor, so the associate joyfully checked in the back and brought it up to the register. They even offered to help bring it out to my car. Overall, if you are need of some holiday décor to spruce up your place, definitely check out Michaels. Remember to download the mobile application ahead of time because there is always a coupon you can use!

I love michaels for all my framing needs. It’s nice to have the option for a custom frame for your special items such as my first palate knife painting. They also have such a wide selection of stock frames and pre-​cut matting that is perfectly sufficient for certificates and diplomas. As a bonus, I’ve never had to pay full price given there is no shortage of awesome coupons available for unreal savings. I have no complaints whatsoever.
This location has ample parking and is incredibly well-​organized.

Love this store! The coupons online are awesome. Have trouble find someone on the floor at times but at check out Sheila was great, she is fast and friendly.

Awesome staff. Very helpful. Items usually in stock. If not, will be in stock in a day or two. Accepts competitors coupons. Edible items are always fresh. Michaels app is great for the coupons.

This is place is a hit and miss. Depending on who you speak with or who is working at the time. I’ve been in this store different hours of the day. I’ve had great experience in the past but the last time I was there, I almost vomited with the staff. I used the restroom and informed the staff across the way that there is no paper towels. Here is there reply and I’m quoting here: «you can use this paper towel but look for someone out there and tell them they’re out of paper towel» REALLY!!! Last time I checked it was them who worked there, NOT ME! Don’t ask the customer to do your job. You’ve been notified so tell someone else who works there, don’t send the customer! Wow. And just by the way they told me, it was just UNBELIEVABLE!

Blah. This Michaels feels small and since I have lived in San Diego (3 years) I’ve seen the cross stitching and needlework section become reduced to almost nothing. Sale items are sold quickly and til they are completely gone. But it is close to my house and often has what I want so I will keep coming.
Today we came to buy a frame and every single one in the size we needed had the wrapping open with damaged corners. I asked the woman who worked in frames what we could do– order another maybe? She pointed out that they were on sale. Well right, all the frames are on sale today, the sale is unrelated to the damage. She said she could discount it further and I agreed because for what I needed it for it would work. But even after I pointed out that they were all damaged they were not removed from the floor. In my opinion a store shouldn’t sell stuff they know to be poor quality. Someone is going to buy one in a rush and realize that they accidentally bought crap.

I always find great things here. Parking is a bit of an issue on this center, much like all of mission valley. The employees seem happy and friendly. The shelves are well stock and stuff is easy to find. Look in email for your 40% coupon, they won’t give it to you unless you have it

I do love how they have all this cool baking stuff. Sometimes it goes on clearance! And even if its not always check the website. They have coupons all the time.
I will say that I think some items are over priced. The lines can get long on the weekend. Also the parking can be a pain especially on the weekend. Other than that its worth taking a look especially if you are into crafting.

I completely forgot about Michael’s until my mom reminded me about it. I was in search of some festive fall decorations for the house and popped in here. They pretty much are the one-​stop-​shop for anything that you need for seasonal décor. For those that are good with crafts and DIY projects (and I’m not), it’s a haven. I found pretty much everything I needed.
Why not 5 stars? The long lines and lack of cashiers was pretty much awful. The place was jumping and doing the business, so I’m befuddled as to why they don’t have more staff.
Anyways, I’ll likely be returning soon.

Service was friendly. The place was empty first thing in the morning. I had to get some supplies for work, and it was quick and easy. No complaints!

Out of all the micheals in San Diego this is my least favorite one to go to (including the icky one in Chula Vista) horrible line system for check out, awkward parking and driving system and overly packed with non stocked shelves. I only come here if I need 10 minute resin otherwise I stay away

If you want to be treated like crap then definitely go to Jarrett! I can’t believe how awful his customer service was. Extremely condescending, rude, and just has such a bad attitude. I had talked to another manager on the phone about it. She was really nice about the situation and even referred me to corporate which I will be doing. I am not the only one complaining about him. Management needs to do something about this so the customers would actually have a pleasant shopping experience.
(Also, if Jarrett is treating employees poorly like I read in past Unilocal reviews. Report it to the HR office or your store supervisor. I use to work for Michael’s in 2008 and we actually had a manager who was very similar to Jarrett and he was let go from his position and the store)

I love Michaels, I did my own wedding invitation and they had everything I needed. They were able to restock some things for me which is a plus. They always have 40% off coupons on the app. Which I took advantage of. The customer service was much nicer then the other michaels places.

While I don’t really expect the royal treatment at a craft store, I do expect at least semi stocked shelves (as in more than 50% of a section being filled with items) semi-​organized store and halfway knowledgeable staff.
Unfortunately alls you get it highly overpriced, low quality, poorly organized stock and staff that could give two s!$@/.
Waiting in line for 15 minutes to buy two items during the slow part of the day is a waist of everyone’s time.
Another big box store who know it is our only choice to buy from them. Next time I’ll pass, etsy I am heading your way!
The only reason I gave two stars is because Benjamine at the check out was very fast and hooked me up with a discount…

Understaffed. Unorganized. Poorly Managed.
I love getting craft ideas and always look forward to my trips to Michaels for supplies. Once I’ve taken enough time wandering through the store picking up more than I came in for, going to the checkout line reminds me why I leave with a headache every time! Today was THE WORST! Yes, I understand that this is the busiest time of the year and the lines can be long. I don’t mind waiting if the lines are fairly managed by the store. Today there were two very long lines behind the two open registers with many people patiently waiting. When additional registers finally opened with no «I’ll take the next customer in line» from the cashier, it was chaos! People were jumping the line in front of others who had been waiting quite a long time while the rest of us expected some sort of direction. This was not cool.
IF ANYONE FROM MICHAELS ACTUALLY READS THIS, then please please please do something about this! It’s not that difficult to have an employee acting as Line Manager, directing customers to open registers, especially during the holiday season when there are always so many people in the store and more registers open as it gets busier. Customers like to be told where to go and what to do. Without direction, there is chaos!