PacSun

I have been in about 3 times in the past 4 months and each time no one greets me. No one helps me when I clearly look confused and need help. I don’t even bother to ask, I just walk out. Nothing is ever in order, can even find a size. This place needs help.

I can’t seem to find the simple design shirts here.
Most of their designs are «too loud» for me which seems to cater to the young high schoolers.
Prices seem reasonable, but I always walk out empty handed.

Up side down America flag and on Memorial Day to boot
That’s just wrong
What was the thinking ?
Who gives a Fig about some veteran who gave it all
Get it!
Giving it all ?
No longer on this Earth
Mom, Dad and family lost a love one
The folks in corporation need to pull their heads out!
It’s not always about the BUCK folks
Wish I could give this company less then one star
Maybe –1 star for starters for not thinking

NEVER ORDER ONLINE FROM PACSUN. This is the second time I never received my order and then they gave the run around for two months telling me my money would be refunded and it never was. The service is TERRIBLE! Christian with extension 8351 almost humored me with his stupidity. He forgot half way through we were talking about a return, didn’t know what date it was, claimed there was not a manger to talk to then 5 minutes later told me he would get up and look for one, and was laughing during our conversation. There is nothing more frustrating than a company holding your money hostage! It’s the fact of the matter that PacSun provides such terrible customer service and will hold your money hostage that makes me never want to shop there again and tell everyone else to do the same.

The manager Nicole of the PACSUN at mission valley did not deliver excellent customer service.

Overall, I like this store. My teenage son likes it here and my husband often peruses through their shoe and slipper selections. I often find more frequent sales and deals here than I would, say at, Zumiez. Not quite the same store, I know. But my son shops at both for the brands and shoes offered and as a paying parent, I’d prefer to shop here. The service is great and the staff are very friendly and helpful. They also have a much larger selection to search through for both men and women. I’d recommend this place :)

Called to see if Pacsun had a tank top I bought for my boyfriend in store in the beginning of the month & his cousin wanted another one the exact same to send to TX for a family member & I call the store to see if they had anymore in stock, Josh had picked up & greeted me very nicely & asked for a quick moment for him to check & came back & told me that if I came in before they close at 9pm, I could order the tank top there at the store through him & it would be free shipping.
From the moment he answered the phone, to the moment he kept me on hold while he went to check for the tank top & did things on the computer, then from coming back to the phone, he was very friendly & had very good customer service! I would definitely return to him for anything I need!

Josh was absolutely fabulous! Always there when I needed him, helped me coordinate the perfect outfit, and even sales impulsed me on an item I would have never tried on my own. Extremely friendly. A+ customer service!

I went into this place looking for some last minute items for my girls as we are heading out of town. Josh was so helpful and really made us feel welcome and right at home.

Pure customer service rating, not about the product since I didn’t buy anything.
Josh is the man. He’s so high energy and willing to help. Didn’t see my pants in the store and he yells from the back «where you going!?!» With a smile. Looked in the back and found my pants.
Pants didn’t end being for me (the style) so he recommended a couple other places with that color but different styles. I’ll go back to that store just knowing they have chill employees like that.

I went to this store trying to return something that I bought at the Escondido location. I guess the associate from the Escondido store scanned an item twice instead of scanning every single item, so the store manager at the mission valley store said he couldn’t do anything for me but an exchange. It’s like, c’mon, why would u do an exchange for an item that wasn’t even scanned, I mean, if you’re gonna do that, u should just go ahead and go through with the return. But he did not let me return the item because of this companies’ mistake. This manager gets very defensive. He asked me where I bought the items and I said the Escondido store, but that I live closer to the mission valley location. And he was like, «all I asked was where you got it from» and I was like, damn, sorry! I guess pacsun does not value customer service. Customer service is about making your customer feel like family… but all they wanna do at this pacsun is sell, they do not care about the customer, they just want to make that money. This manager also had a problem with 2 other customers while I was the 2^nd one waiting in line for about 10 – 15 minutes. I would just say not to shop at PacSun mission valley. Go to Escondido, it’s quite a drive, but at least they’ll treat you like they care about you and your experience at pacsun.

I love this PACSUN! The style and vibe of this store, in general, are awesome and prices are good too. The store always looks great and the sales associates are very helpful. Their store manager «Josh» is always super energetic and friendly and he really knows a lot about literally all the products and brands they sell! Best PACSUN in San Diego hands down.