Petco

I come to this specific Petco because it is around the corner from my work. I usually stop in on my lunch break to pick up some dog food.
This Petco is located in a small shopping center right off the I-​15. Luckily it isn’t in that busy of a shopping center (Best Buy, TJ Maxx, Office Max and a few restaurants) so there is always parking. I am wats greeted when I walk in and the staff offers assistance and asks if I need help finding anything. If there ever is a line someone will come over quickly and hop on another register.
This is a pet specialty store so prices are higher than say Target or Walmart. I would compare this to a Whole Foods for dogs. This particular location offers a treats bar with lots of goodies, a grooming salon, dog training, adoptions (I always see bunnies up front by the registers), and Vetco which is a low cost vet. Vetco offers vaccinations at super low costs and you don’t have to pay a visitation fee unlike most vet offices.
They offer a wide variety of food options starting with the basic generic brands that you can buy anywhere (Pedigree, Beneful, etc) all the way up to the Natural Grain Free exotic meats (Wellness, Blue Buffalo, Canidae, etc). I buy the Wellness Ocean Formula ($ 78.99) here because I don’t know too many other places that have this high quality food. The food ranges from about $ 10-​$ 80 depending on size of bag and brand. There are always different offers that range from 10% off to buy 1 get 1 free so if you are looking for a deal on a higher quality product this is the place!
Overall I like this location because of the friendly staff, non busy parking lot, and excellent location right off the highway.

I would give this Petco grooming a 0 if I could. They are horrendous and treat your animals inhumane. I can’t believe the District Manager hasn’t got more involved. His name is Steven Durr btw if you all who have had bad experiences would like to call the 888−824−7257 Petco Customer Service number and flood him with calls about the bad experiences.
My dog was dropped off and left kenneled for over 4 hrs and NEVER touched once. Apparently, 2 workers called in sick. I get that… it happens. But they had this information at 11:30 when I dropped by dog off and NEVER mentioned it. They could’ve been upfront and honest right then and explained that they couldn’t get my dog out in 4 hrs or less and she’d be kenneled the entire time. Nope, they called me at 3:00, ½ hr before I was due to pick her up and asked if I could come at 6?!? ARE YOU FRIGGIN KIDDING ME???
I asked to speak to a Manager who was not only completely incompetent, but rude to me. RUDE TO ME??? Because I was asking very simple questions. Why wasn’t I informed of the situation at drop off? What had the groomer been doing for 4 hrs? Why did no one call me sooner? He was a complete jerk to me. JERK TO ME??? Excuse me, but you’re a Manager in a customer service field. You wanna get pissed at someone, how about your employees??? Not me. They were valid questions and he was completely clueless as to what was happening in grooming.
I will never be back here again. My dog was traumatized. She is not kenneled/​crated and isn’t used to that environment, but for a few hrs generally when at the groomers. They obviously didn’t take her out to potty and gave her no water. As soon as we got home she ran outside and did her business for a very long time. Then proceeded to drink her entire bowl of water, which usually lasts an entire day. It’s been 3 hrs and she’s still panting and nervous and won’t leave my side.
This is not just bad customer service, this is INHUMANE TREATMENT TO ANIMALS. Shame on you Petco and Shame on the store manager who was a complete imbecile, with horrible manners and absolutely no customer service skills at all. His name is John Kekos, store # (858) 451‑8347. How about calling him too and letting him know that treating animals this way is NEVER OK!!!

Staff always nice and friendly, however why is the groomers center never seems to be like on posted hours

Petco grooming: Seems like they are always and inconsistently closed. I’ve taken my dogs there a few times to get their nails trimmed and when they are open, they’re solid. But the past 3 – 4 times I’ve been by after 5pm (their hours are posted as 8pm), they have been closed. Not only is there no note on the door, the Petco staff generally have no clue what’s going on. No thanks, I’ll take them somewhere else.

Brought my dog to this Petco’s grooming service for the first time. As a german shepherd, she has a lot of fur and sheds a lot during the summer, so we got the full bath service as well as a «furminator» de-​shedding treatment. The staff were very friendly and took very good care of her during the service. The treatments were exactly what we were looking for — she is softer than I can ever remember, she smells great, and since coming home she is shedding much less than normal. The groomer got along very well with her and vice versa. And the price was pretty reasonable as well. I would definitely recommend their grooming service (and the store as well which we visit fairly often). I’m happy with service and our dog is clearly very happy too. I’ll be taking my dog to this groomer again in the future.

To PetCo Grooming– I brought my grandmother’s dog in today to get groomed, the appointment was scheduled a week ago because they were incredibly busy– the appointment was for 9am. I brought the dog in at 9am and they said they couldn’t take her because their scheduled appointment for her was 8am and we were late… there was no confirmation call and there was no call to say, «hey you’re late are you coming». And the appointment was wrong, it was 9am not 8am like they thought it was. I asked to speak to the manager that said, «sorry there is nothing I can do” — in this day is ago there is ALWAYS something you can do to not lose a customer– offer 25% or 50% off next time. They lost a customer today, and a loyal one that has been taking her dogs there a long time– even when they have cut the hair to short on the dog. Time to find a new groomer…

DON’T WASTE YOUR TIME
My experience with this PETCO grooming has gone from great to totally crappy over the past three years. Leslie was an excellent groomer and she left. The last two appointments were worse than terrible. Two months ago the grooming my dog Gibbs received was marginal at best… but way below the standards I am used to. Hair that was unevenly cut and nails that were still too long.
The groomer was a newbie and I cut her some slack. But not todyu… today broke all trust and faith I have with this business. I took off work to get the grooming done. Where did my problems begin?
1– I never got a confirmation call.
2– they changed the appointment time from 900 to 930. again no phone call.
3– instead of the full grooming– haircut, nail trim, etc… they informed me that the newbie groomer no longer worked there and all they could do today… was give my dog a bath today. And they acted like they were doing me a favor to do just that. I left.
Well screw you and your lousy attitude PETCO… I’ll try Dirty Dog across the street.
So if you are still considering taking your loving pet to get groomed there– please re-​read my review. But if you want to waste your time… then go there.
I hardly ever write flame reviews– but I had a lot of time to think about it on my mile long walk home. This PETCO grooming service blows moose balls… and I am not overstating it.

I go to Petco often to see what my dog needs.
I have been a customer for almost 7 years, and it always suits my dog’s needs. I’m a happy customer, and this store has variety of goods, just as other Petco stores do.

Always had a good experience coming here. I’ve gotten a few betta fish from here (lots of variety!) and a sweet, friendly little dwarf hamster. The only reason I took off one star was because some of the poor little bettas’ water in their cups appear to be dirty and neglected sometimes :(or some look sickly :(just be sure to take care of them and keep them clean and fed! Other than that, no issues. Definitely a happy customer!

This place is pretty cool, they have a good selection of beta fish. They also have chinchillas & a decent assortment of fish. The parakeets are colorful as well!

I don’t use the grooming services here and so can’t comment on those, but every time I’ve come to the store, everyone there has been very kind and quick to check if I’ve needed any assistance. Last week, I had a few questions about the dog training classes and Lislie was kind enough to talk to me about the classes and her own dog’s experience there as well. And just yesterday, I spoke to Beth, one of the actual trainers, about their weekend seminars and more specifically about my own dog and she was so sweet and showed me an item in the store that may help my pooch. She didn’t have to do any of those things because I know she was gearing up for a class, so I wholly appreciated her willingness to help. It really shows the love she has for her profession in general. I will be checking out the training classes pretty soon.

My first impression when I walked in was that the store smells and looks clean. I say this because recently I visited their competitor next to Walmart off Hwy 15 and I was shocked at how bad that place looked and smelled. I thought that just the way pet stores are. Well, now I know to only come here for my pet needs.
I wanted to get some fish so I stopped by. They have a huge selection of fish and plants.
Rachel in the fish department was very knowledgeable and helpful. I asked a lot of questions and she never became impatient. She is very kind and an asset to the store.
I will be back.

This is for the grooming. By far the worst service I have ever had. My 2 dogs had an 11:30AM appointment so I dropped them off and the girl said I would receive a call when they’re ready. About 4 hours later I call them back to check up on my dogs since I didnt hear anything at that point and figured it would be enough time… then they tell me my dogs haven’t been touched by a groomer yet… i mean seriously… the girl was explaining that it got busy and what not but my thing is I scheduled an appointment so what was the point of that if they weren’t going to be seen until hours later?!
My poor dogs were stuck in a cage or whatever they put them in for a ridiculous amount of time. I was even more annoyed when they called me back about 45 minutes after this disturbing phone call to let me know my dogs were ready to be picked up. Their fur cuts were not even close to what I requested (although it was my fault for making the decision to trim their fur in the first place. but thats beside the point) and it was obvious that the groomer (s) rushed because my dogs both looked a little ridiculous when I picked them up :/​
HUGE waste of time and money!

The grooming department at this location is AWFUL. My dog was 5 months old when I first took him to get his nails clipped and buffed, and it was his first time doing so. He was nervous but the lady who took care of him was kind and gentle which relaxed him.
The second time I took my dog in at 6-​months, I had expected the same kind of demeanor and positive attitude from the groomers on duty. This second experience was terrible — the brown haired woman who came out to take my dog was obviously in a bad mood and was muttering about her schedule already being «backed up,» and she was acting all flustered like she didn’t have time to do a quick nail cut and buff. If that was the case then say you’re too busy!
After about 5 – 10 minutes she brings my dog out and says that I am no longer allowed to bring my dog here to have his nails cut because she couldn’t get him to sit still and that he was scared, anxious and nipped at her co-​worker. OF COURSE HE DID! Dogs can sense our emotions and her crap attitude made him react negatively, and this was definitely not the case the first time around with the first grooming employee.
My advice to everyone, take your dogs somewhere else. While not ALL the groomers at this location are as rude as that woman was, it’s best to save the time and disappointment, and for your sake and your dogs and go elsewhere.

Petco grooming in Carmel Mt. has tried twice to groom my poodle/​terrier mix with mixed results. They are nice on the service side and seem to have some talent on the grooming staff however, how hard can it be when I ask to just shave her down except for a puppy cut face? The second time the pup took four hours to shave and cut nails… but they couldn’t puppy cut face because she said the hair was too matted… That’s okay, I guess, but the tuffs of hair all over her body that stick out two weeks later give me paws (haha) as to the groomer. Also my dog’s nails are not cut by any standard I have seen. The groomer said not to ask for her again since she has arthritis in her hands and it is too tough to groom a dog like mine!!! My dog is 25 lbs. but at 6 years old, she is not that rambunctious but then again, I don’t groom her. For $ 72, I just wanted my dog to look truly «groomed».

Petco has an inhumane policy to animals. Your dog can be in a cage for four hours before being picked up out of the cage for the grooming session It is written in the form you sign. Unfortunately, I didn’t read the whole thing and my dog was caged for four hours before his grooming started. If they scheduled differently they could minimize the cage time. This policy communicates that bringing in the appointments to maximize profits is more important than the humane treatment of animals. I did communicate exactly what I wrote to the manager and he said he disagreed. Their policy is they could keep the animals in a cage for 2 to four hours.
I will absolutely find a different groomer and never give a penny to Petco.
Beverly T.

Nice Betta collection that’s why 2 stars, however they don’t take good care of those fish.
Lot of dead fish in pots, many of them were in bad condition and begging for a water change and food but these guys don’t care at all.

This review is for the grooming salon at this particular store. The grooming staff are fantastic! They got new grooming staff a couple of years ago, so I’m not sure what it was like before this point as we followed our old groomer here.
Lislie has been grooming my dog for the last 7 years, and when she left her former salon we tracked her down and are so glad that we did! We have only had Lislie groom our dog, we request her specifically because she does such a great job. We have a Pomeranian and have a very particular haircut that we like (see my photos if you want to take a look!), and Lislie cuts her hair perfectly every time! Our dog loves her too, when she gets to the groomer she always starts to get nervous until she sees Lislie and then she calms down right away. Normally I wouldn’t think to take my dog to a large chain like Petco, but anywhere with the talent of Lislie will have our business!

I am only giving this location a second star because of the friendly floor associates. The groomer is a different story…
First of all, scroll all the other low scoring reviews, they all agree, grooming there sucks. They do a half– assed job, and charge you way too much to do simple brushing and bathing. I took my American Eskimo here to be groomed and they forgot to trim her nails, after we brought her back, they had cut too close, and caused her to bleed
Second of all, I have to admit, my dog does not behave well when others handle her, she shrieks and cry’s if you hold her to clip her nails… I can understand how it would leave a person stressed… trust me… I do it all the time… however, if you’re going to complain about it, while smiling, then make what was perceived as a joke about how «If she continues to act that way, she may not be able to come back» then follow that up with «I’m serious» you are a grade A bitch! Don’t patronize me.
For the rude customer service in the grooming department, and terrible service, this place gets 2 stars… and a fail…

Birthday adventure continues…
I adopted a blue budgie as part of my mom’s birthday present. They had a huge cage of about twenty-​five of them for only $ 20 each. Cheaper than ‘Bird Crazy’ too !
**15-​day return if you are having issues with your newly adopted bird.
My mom was drawn to the blue one and decided it would be a perfect partner for our other budgie, Princess. Unsure what the sex is, but my mom named her ‘Queenie.’ haha. I would have thought a boy name would be more befitting, but hey birds can be lesbians too right ?! o. O
Customer service was good. They didn’t carry the hamster wheel that I wanted to replace the original one I had for my bird cage. Yup. You heard right. Princess plays in a hamster wheel folks. It’s part of her workout routine. Pretty cool eh ?!
I also noticed a nice selection of aquarium starter kits. I used to buy my fish and supplies here when I had a mini aquarium, but that got costly. Prices of live fish can be a tad more expensive compared to Walmart.
On the other hand, PETCO has more selection. Nothing too crazy or exciting to see here but hey and it doesn’t hurt to just browse around. You never know what you’ll end up buying or adopting (in our case).
It’s been a week and I’m happy to say Queenie and Princess have been getting along real well and are completely inseperable. Still unsure about their sexes but it’s a daily smooch-​fest with those two !!! ;)