LensCrafters

Great service. Tagged along with my sis who got her lenses there within the hour. They were also nice enough to adjust my two glasses from another store for free and without hassle. Great job with the adjustments as well.

Different experience!
I had a great experience with this store. I had an issue with my transition lenses and the manager went above and beyond to help me. The employees were all very pleasant. Thank you!

Useless! if you want to experience the worst customer service in your life than this is the best place for you and if you want to be set aside while they help others and put you to the very end than talk to Bethany Mullert“supervisor” what a joke! I will call in the morning to talk to Robin Simmons“manager” give her a try before I contact corporate!

Doctor tried to get me into a new contact (Air Optics) even though I was not having issues with my old contacts (Oasis) that I have been wearing for years. Sure, I’ll try some new contacts. The problem is that I did not like the new contacts (Air Optics). And once I ran out of the stock of new contacts, I was outside of the 6-​month period for them to just give me a prescription for the old contacts (Oasis). I had been fitted for the Oasis at this very location multiple times and my prescription has not changed in years. It sure seems like a money generating scheme to me. Not impressed, especially when there was no mention of timelines within which to get them to switch me back to my old contacts (Oasis) without charging me for another exam. No thank you. I will take my business elsewhere.

Glad I gave this place another chance, my review is going from 2 stars to 4. I went in there yesterday to get new glasses. My exam was quick and easy. The staff was friendly. Hannah was the sales person to help me with the purchase of my glasses. She was very helpful, friendly and made sure I got all applicable discounts. Thanks again Hannah for all your help!

The whole vibe was like a money generating machine. I needed the slightest bit of help or creativity since I lost my contacts and was here from out of town. I had my optician fax a prescription from home but was expired. Instead of calling my optician or trying to figure something out, I was given a lecture about liability and need to have an eye exam etc. Went down the street to Excel eyecare and within 5 minutes called my doctor in northern CA and had a pair of contacts.

I had a GREAT experience at this location! Although LensCrafters is actually out of network for my insurance plan, I am glad that I chose to go here. I went in this past Saturday, at 4pm. The staff made sure to take me back as soon as possible when I arrived for my appointment, and everyone there was extremely friendly and helpful. Jose made me feel comfortable while running my tests, and I actually learned a bit about the tests that he was running, which was really cool. I especially appreciated having the OptoMap instead of dilation, because I HATE having my eyes dilated! It was also extremely interesting to get to see the resulting image of my eyes when I went in to see Dr. Nishi. She was very friendly, and was able to help me get the correct prescription very quickly. I am always nervous about picking which lens is better («number one or number two?») but she managed to make me feel at ease and once I put in the pair of contacts that she chose, I knew she obviously had it right and knew her stuff. Once the exam was through, Becky helped me to pick out the PERFECT frames for me, which I was extremely grateful for. Without her help, I probably would have been there for hours trying on frames. Luckily, by the time I was trying them on, I was the only patient there, so Liz, Jose, and Dr. Nishi actually all helped me to get an honest opinion on the frames that Becky chose. Becky also recommended some sunglasses for me, which I almost declined, but I’m definitely glad that I got them — I can actually feel my eyes relaxing in them AND they look amazing! Liz and Becky made sure to help me get the most for my money, as well, which I DEFINITELY appreciate, since I was out of network — they found out that I have AAA, and were able to apply it for discounts on almost everything! Before I left, Becky also found a coupon for me to get a rebate on my contact lenses! I am SO GLAD that I came to this location, and I honestly think that it was worth spending the extra out of pocket expenses. Thank you so much for everything! :)

So, as of this morning we still hadn’t transferred our prescriptions from this awful joke of a business… as of today they’d probably ban us if we walked into a LensCrafters.
My wife tried to call in for new contacts from this store around 11 AM this morning. The idiot on the phone told her they’d call back within 2 hours… 4 PM rolls around, no idiot had called.
So, she calls the store at 4, gets some other dipshit on the phone who proceeds to put her on hold for 20 minutes. Well, 20 minutes before she hung up.
We then drove to the store, tag-​team chewed out the mouth-​breather employees there, made them give us our prescription and took it over to Costco for some contacts. In the meantime, we were the in-​store entertainment as we were yelling, in front of the other customers — «We’re never coming back!» «You guys suck!» LOL.
I’m absolutely amazed at the level of incompetence of the people here.

They used to be great when it was Pearl Vision. I did not trust the whole new setup, so I went to an opthamologist for a change to get a real checkup, and brought my prescription to them. They got my prescription wrong (the only one I turned in after it became Lenscrafters) and they would not fix it cause they said it was my doctors problem. It took hours to setup getting the glasses, and hours waiting to find out they would not correct them. Their glasses seemed to get much more expensive after becoming Lenscrafters, and they used to be $ 35 for an eye exam using my insurance, now it is $ 104. I need to find a whole new place.

I wish I could give this place –10 stars. This is hands down THE WORST lenscrafters of all time.
The first time I entered, they dilated my eyes, and then told me to go pick frames. Like I could even see 2 feet in front of me at that point…
Then the optometrist was NOT friendly. You could tell it was almost her time to get off work. So she did it as quickly as possible. And then clocked out. Without even talking to me about my vision. So about 30 minutes goes by and they tell me I have a stigmatism. (Would have been good to know if she wasn’t in such a rush)
So I let it go, even though I was irritated by it all. they then were out of the glass for my glasses, and I was told that Temecula had it in stock, I then asked if I could pick it up there because it was needed for the next day, they kept telling me no no no (obviously commissioned based) so the next day I called Temecula and they said NO PROBLEM. I ended up not doing it, but at this point I knew that they were lying to me.
I get my glasses, and it made my vision WORSE, so not only did the optometrist save her precious time, she wasted mine… and had me go weeks without glasses.
When she redid my prescription, she told me I didn’t have a stigmatism. BIG DIFFERECE ISNT IT, and my prescription was TOTALLY different,
so they asked me to bring the glasses back in to the store, and after about a week I did, and after the hour they told me to come back in, I walked in, and they couldn’t find my glasses, nor had they done anything to them and their response was «oh well we don’t usually work at this store, and why is your prescription totally different then what you initially had, that doesn’t seem right»
So again I had to wait ANOTHER week and half to finally get my glasses…
And still the prescription wasn’t totally right.
But why would I go back? So I can deal with idiots again? And wait another month for them to screw it up again? Buy your frames online, and go to a place where they know what they’re doing.
Go to Costco up the street, or the lenscrafters in Escondido.
At least they’re friendly, and will own up to their mistakes.
It’s not worth the money or convenience.
Cause this was the biggest INCONVENIENCE of all effing time.
Sorry for the long review, but please don’t go here.

They have a good selection of glasses here. All of them are pretty expensive but since they are all designer brands you can’t be too surprised by the prices. They are really helpful when it comes to adjusting your glasses. I went there a couple of times to get them adjusted and it didn’t take them much time and they were always so helpful.

I have been to this location a few times, and everyone here is always friendly and upfront about the costs (even though glasses are expensive). They rushed my order because I had to get back to the east coast, and when I still couldn’t pick it up, shipped it to me for free. One criticism is that there always seems to be a wait in-​store.

We just got done getting my 9 year old daughter her first glasses. Debbie helped us and she was the best. She took care of all the insurance and helped us pick out the best glasses for her. Not only was I happy so was my daughter. A great overall experience.

zero stars.
do NOT go here if you want or expect decent customer service. my hubby and i had appointments for 9am and 930am. my hubby wasn’t seen until 10:30am. ridiculous! their excuse: a woman walked in at opening and ‘demanded’ to be seen. wtf? heard of an appointment?!
the optometrist («dr») spent less than 15 mins with each of us. i checked off an extensive list of conditions: allergies, dry eyes, migraines, eye strain, etc. and she didn’t ask about a single one.
the store staff was totally unfriendly, unknowledgeable but pushy when it came to sales. i ended up returning EVERYTHING i bought from this store because i did not want them to have the gratification of earning commission off me!

Frame selection is limited. Staff friendly but inexperienced, not knowledgeable, and over all not helpful.
Came in for an exam and purchased glasses. They promised to have them ready by noon in two days. When I called back the glasses were not made and I had to talk with the manager a couple times to get the glasses made by closing time (I had to leave town the same day). The adjustment was terrible; the guy must have been crossed-​eyed. Not only did he not align the glasses at eye-​level but he could not see that the glasses sat crooked on my face. After a 15-​minute bout with him — not having a level to prove to him that the glasses were askew — I simply left to go to another store.
Would never go back.

In all a pretty pleasant experience. Make sure they double check your insurance coverages, because they told me into something was covered when it wasn’t. The sunglasses selection was somewhat limited.