Lens Crafters

I went to this Lens Crafters after another location advised a pair of ill fitting glasses. I was provided honest feedback, quick service and personalized attention. They even stayed late ordering a replacement pair for me (sorry I didn’t realize you were closing). Kudos to Francisco M. and Andrew M. Also to a gal (sorry for not catching your name) who fitted my frames after my initial pick up and was the first person in over 20 years to tell me that glasses need adjustment potentially every 3 months. Keep it up!

Interesting experience today. I have come to this Lens Crafters for years and always have had an exceptional experience. Today however was horrible all because of one negative employee.
When I come in I am immediately greeted by Kevin (Yes, same name as me). He is amazing and provides exceptional service. While he is at the station to measure my glasses he enters all of my i formation which took some time. He needed to check something on the Oakley frames so we walked over to the display for a short moment. Upon return, another employee ‘Candy’ took over Kevin’s station with new customers and threw all of my items off to the side. When we returned We were both very surprised. Kevin was concerned because he now had to start over and reenter all of my info at another station. I was concerned because my small thumb drive was among my belongings. I asked where my items were, Candy looks at me with a dirty look and totally ignores me. I find my items and begin to gather then and she looks at me as if to get me out of her area. I voiced my concern and she continued to glare at me with a very mean look never once apologizing. As she heard me share my concern with the manager she just sat with a smirk. I could see Kevin was surprised at her behavior as was the manager on duty. I will follow up with letter to corporate because just one bad apple like Candy can really damage the customer service brand… Another older slender gentleman was also amazing… I only have posted to to make sure manager addresses this issue with Candy…

Worse customer service, I hate this place long wait times and rude

5 stars to Kevin specifically for his excellent customer service. I needed a pair of prescription glasses adjusted for my face, and came here while shopping at the mall. I caught him as he was walking out for his break, but he never hesitated to help me out. Even though I didn’t buy the glasses from them, Kevin still provided the service and at no cost to me. He made friendly conversation but also worked promptly to adjust the glasses, and made sure they fit right before I walked out the door. Bravo Kevin!

I walked in here without an appointment at 10am on a Saturday morning. I got an eye exam performed and new glasses purchased before 11am. Dr. Shapiro was cool and answered my questions. He made some recommendations for my dry eyes, and helped me understand the basics of the prescription and health of my eyes. The floor staff cut right to the chase and gave me 3 glasses which met my criteria. It was kind of expensive, but if time is money, they saved a lot of it for me.

I came in for an eye exam because I needed to reorder contacts (not from them though, they are SUCH a rip off, go to Costco!!) and I had been going there for a few years. Well this was definitely the last time I go there… my optometrist (Dr. Zamir?) was over our appointment before it even started; I heard her complain to the front desk that she just wanted to go home and was over taking any more clients! I get it, it’s Saturday, but isn’t this your job? She was so rude and stand offish, it made me so uncomfortable. Also to add insult to injury, I wasn’t even seen for my 4:30 appt until about 5:10, which is when we started the protests. After their sales pitch for me to order contacts, I didn’t even walk out until 6pm.
Unprofessional is the word to summarize them, definitely won’t be returning again.

Horrible experience. Incompetence from the moment I walked in. I had an appointment for first thing in the morning and after waiting over an hour I left. Feels like they just want to make as much money as possible while providing bare minimum service. If I could rate zero stars I would.

Worst Customer service on this plant! Someone needs to call the corporate on this branch or BBB!
The doctor with her butterfly tattoo showing is clueless. While in the middle of the eye exam, front desk agents walk in without a knock and they start engaging in conversations! I spent $ 650 here and received a customer service like I had spend $ 20! Besides the lenses were defected, had to make 3 trips for them to get it right, and there was no apology! They just dont get customer service
This is def the worst experience I have ever had at a professional doctor’s office. I was referred here by a friend, I will be sure to tell my friends to stay away~

If I could give this establishment a negative rating, I would.
This place is absolutely unprofessional, and a complete scam. All they care about is trying to get every last penny out of the costumer.
I had an eye exam for contacts november 2013, came here on a whim because they used my insurance, and I was only in town for a few days so it was a last resort. I can’t remember the doctors name with whom I met with, but he was not helpful or accommodating.
I had been on this one brand of contacts (1-​day acuvue moist) for a few years, and he kept pushing this Dailies brand contacts on me. He made it apparent that he was only going to write the prescription for this dailies brand, so I gave it shot since he promised that if I did not like this brand I could call in and he would write a new prescription for whatever other brand I preferred.

Well choosing to go with this dailies brand was a HUGE mistake. My eyes were irritated within the first few weeks, I would have to take the contacts out after 5 – 6 hours of wearing since they would get sticky and dry and make my eyes itch. I was at school in Santa Barbara at this point, so I called this mission valley facility to change the brand of contacts, and they insisted that I needed to schedule an appointment and get a whole new eye exam! So like an idiot, I stuck with this horrible contact brand for a few more months.
Fast forward to today (july 30 2014), and they still tried to charge me $ 140 for a new eye exam in order to get a new prescription for the brand of contacts I actually wanted in the first place! This is uncalled for since the contacts prescription is valid for a year and it had only been 8 months. I left the facility and came home, checked my previous paperwork with them, and then called the office to inform them that they are scamming facility, I would contact the board of optometry, and that they are not helpful towards the customer. They made the «exception» against their company policy and are supposed to email the new prescription of the brand of contacts that I wanted all along.
Be warned, do not come here, listen to these reviews, they are all valid.
Pay the extra money and go to a reputable office.

Okay, since people are dropping names here I go. I’ve been to Lens Crafters in Plaza Bonita, and they suck at customer service. 3 hrs for one pair of contacts and that’s with an appointment. So in mission valley I wanted sunglasses. At first I thought customer service was awesome, I was greeted 3x, I thought cool this is going to be easy. Nope, not only are they lazy they know nothing about insurances. Carl insisted I didn’t qualify for sunglasses through my eye med. My fiancé who is a nurse and has the same plan insisted he was wrong. They actually had a dispute. So we just left. Carl was rude and never took the time To verify my coverage. So we went to Otay Ranch Lens Crafters. I was out in 15min with my sunglasses that were covered through my insurance. So far one out of 3 lens crafters know what they are doing. Somebody needs to revamp management. Lol

This store is a life saver! Glasses in about an hour is just what we needed. Our dog ate my daughters glasses and she is cross eyed without them! We were greeted immediately, and helped promptly. The selection is awesome! My daughter is super picky, very shy, and usually is very difficult when we shop for new glasses! She ended up being at home in this store and was able to find the right pair of glasses for her!
Pro’s:
Neat and clean store,
Great customer service,
Great selection of adult and children’s glasses,
Additional replacement insurance available,
Plenty of parking,
Con’s:
A little expensive, but worth it!
Did not accept VSP

Definitely not worth the convenience. One year later and I’m still regretting having done business. They just sent me an email confirming an eye exam appointment that I never scheduled. When I called the store manager she didn’t care & was incredibly unprofessional. It seemed obvious that this was part of a subversive sales tactic. I made sure that she cancelled the appt & deleted my email address from their records, plus I sent a complaint to Corporate. BUT, the next day I received a telephone call reconfirming the appointment. (Yes, the same appointment that was cancelled the previous day that I never requested in the first place.) Madness!

I get busy… I really do.
I get swamped at lunch time as well.
I get under-​staffed.
What I don’t get is having a couple walk in (I and my wife) and be completely ignored and stone-​walled. We lingered in the sales area for several minutes, trying on various frames. Looking in the mirrors. Moving around. Checking out more frames. 5 minutes pass, 10 minutes pass. Employees are working with other customers, but some are also wandering right past us like we aren’t there. The frames we’re looking at are a couple hundred bucks each, add lenses, Lens Crafters is looking at a pretty sweet sale IF SOMEONE DECIDES TO WAIT ON US.
But no. Finally, since it is our lunch break and we don’t have all day I go up to the counter and ask if there’s anyone who can help us. «Would you like me to put you on a list?» is all she asks. Someone can possibly help us in 15 – 20 minutes I am told.
I guess I thought the whole point of Lens Crafters was to be in and out of there in a quick and customer-​friendly manner.
I will be going to Costco to get my new glasses. I don’t pay top dollar at businesses that are so incredibly poorly run.

I would like to share my experience in this specific lens crafters. I went in to look at some frames, during my lunch and I only had one hour. I already knew what I wanted and picked up several frames. Once I had them all, a very professional young lady assisted me. I felt so comfortable with her help and she was very professional and nice, she gave her opinion on my frames and I picked the ones fit best. She told me the glasses will be ready today and I told her I would return after work. I was treated very nice and courteous.
Upon my return that evening, I was assisted by an employee by the name of Ruby. I have to say, she was AMAZING, HELPFUL and PROFESSIONAL. Hands down to the customer service I received by Ruby. I truly do admire how she treats her customers, makes them feel at ease, extremely helpful, happy and with a smile. I highly recommend this lens crafters, they really know how to treat their customers!

I should have read the reviews before going to Lens Crafters. Not just the Mission Valley store but all the Lens Crafters in San Diego!
The customer service is awful!
The head optometrist doctor is RUDE!
Do not go!

I am reposting since there are two mission valley Unilocal accounts and wanted to warn everyone!
I’m glad I see others with the same experience, so it isn’t just me
here is my story:
I made the mistake of walking into lens crafters a year ago because it was listed as a place covered by my insurance for eye exams. The customer service was sub par at best. They left me in the middle of my initial screening to assist someone else and didn’t come back to help me until 15 mins later when I reminded them that I was there.
Then it gets worse Dr Shapiro examined my eyes and insisted that I get a new brand of contacts that I did NOT want, which were dailies. He argued with me about this even though I preferred my existing brand and wanted to try oasis. He didn’t let me and it was my mistake and I settled with his crappy prescription.
I went back the other day to get a new box and he was there and when I politely told him I didn’t like his prescription, he continues to argue with me on why they are great. I wasted a ton of money this year on crappy contacts that have torn in my eye, irritated my eye and ones I had to toss after 4 hours of use.
B/​c of his rudeness I decided to walk out, went to another optometrist and get the contacts which I originally wanted. They were more then helpful and listened to me.
Dr. Shapiro is very unprofessional, so be warned he will push products on you. I was very disappointed, and will stay away.
I am very happy I paid the extra dollars to get a new prescription.

There is ONLY ONE reason to come here – they can make your glasses the same day.
On all other levels
1) high pressure sales to buy things you dont need
2) LOUSY selection of out of date frames
3) you are treated like an object, not a human being
4) RUSHED EXAM by irritable optometrist that could care less if you life or die.
5) you have to wait for everything. having an «appt» means nothing there
If that is what you want, go here; if not, find a real optometrist who you can develop a personal relationship with, and go there…

Elliot Shapiro, OD — one word, unprofessional! As a physician myself, I have never been treated so poorly by a «doctor.»
During my visit, they overcharged me without appropriately notifiying me of certain charges for contacts and Elliot Shapiro decides to leave the 5 patients who are getting frustrated because they have been waiting for so long and come over to the register and starts insisting that I get charged the INCORRECT amount regardless and started arguing with me, speaking loudly and rudely to me in front of other customers. As a matter of fact, another customer told me to come Unilocal this business and Mr. Shapiro as her experience was just as bad. Then he goes and pulls his employee away from a customer to have her quote the price she gave me. After she confirmed that she gave me the incorrect price, he still continued to INSIST that I pay the INCORRECT amount charged to me.
While at lenscrafters, 5 other customers complained about the horrible service and long wait. I don’t mind the wait but I do mind being uninformed about charges and then being rudely talked to by this eye doctor while he insisted that I payed an incorrect charge. It was a difference of $ 85 but apparently he works on comission because this $ 85 meant the world to him. Forget patient care… this man just wants the money.
Lastly, he was trying so hard to sell me on the retina scan, telling me that I may wake up one day and just become «blind.» WOW! You should first discuss my family history… yes, anyone can wake up one day and become blind, but there is a professional way to discuss the importance of a retinal scan with a patient. This man has no patient skills, he has no professionalism, very rude, and in my opinion, should be reported to the board.
Worst experience I’ve ever had and I will never be returning to this Lenscrafters.

I hate to be a B! tch but OH my GAWD they are so overly disorganized it’s ridiculous! They had mispelled my name on my appointment and let me sit there for like 40 minutes before they figured it out. All they had to do is ask me my name instead of just doing some random hand gesture for me to sit «over there». Yeah, I won’t be going back. On a positive note, the doctor was nice! :) Front office needs some drastic talent change!

Okay. So after being scared for my life after all of the reviews I braced myself and made the call down there. I spoke with Drew and he helped me understand where the hell this place was first of all and he helped me in my predicament.
I have an eye doctor that I love but my eyes are super fucked and it takes a long time for my contacts to come. By long time I mean 4 weeks. It’s been that way everywhere I go so I know he isn’t screwing me or anything. Well at the 4 week mark they call and say they are back ordered and they are not sure when they will come in. Yeah no! I had run out of contacts and was using an old prescription in an old pair of glasses. I mean really I couldn’t even read stuff off of the TV it was miserable. But better than just my naked eyes. So! I explored my options and decided the best thing to do would be to see if I could get at least a same day current script something. Glasses or windows I didn’t care I just wanted to see. This was on a Saturday. I am unsure when my doctors office opens so I find my last prescription instead of waiting and after some reassurance from Drew I head on down there with my boyfriend.
Well we both ended up getting glasses and he got an eye exam. We both spent about $ 300. I walked out with my frames and plastic lenses with my script in them! Well I didn’t really walk out! It was like a couple of hours later. They call them loaner lenses.
My boyfriend was told his glasses would be available like days later which was not the case so thank goodness I could call instead of having to go down there. I wasn’t really sure about when mine come in but after all of the reviews talking about their lack of accountability for such things I am pretty much going to stay on top of it myself. Honestly I am not super upset because I now know the value of being able to see. That and I know I have an order of contacts coming from my doctor at some point.
Drew was nice and informative. He was helpful and not phony so that was cool. Hopefully will update later when everything is sorted out.