Estates at Canyon Ridge Apartments

Don’t move here, there is nothing luxury about these apartments. Between the cheap appliances, sinking, stripped faux wood floors, bad paint job. The excitement of moving into a new home will wear off as soon as you sign that lease. The nice woman who took you on that tour and assisted you is now rude and a total a**hole. Run away run away as fast as you can, maintenance is nice but they are always backed up so work orders often go a week or more being ignored.

BEWARE!!! DO NOT sign lease until you read these reviews! If everyone who resided here was required to Unilocal,you simply would not move in here!
You would do well to read all of the reviews written here
I have lived at the Estates for one year and I’m moving for two reasons:
one the property management company and
Two non-​renewal of my lease.
Of the 12 months I have been here the pool has been closed for more than four months. the bigger issue with the pool is there are no bathrooms accessible once the office is closed. You can only guess where everybody is urinating after 5 o’clock! I have worn the management out over this issue and was told the pool is not part of my lease and they could «fill it in with sand and there’s nothing the tenants could do about it». I was told not to worry about the bathroom because they used chemicals to justify the pool being sanitary. Many children have gotten ill after swimming in the pool. To this day they adamantly will not allow access to the bathrooms even though they are set up as separated from the office.
The management company is very rude inconsiderate and they simply do what they want they enter your apartment when ever they wish and do not even leave a note stating they have been there. They have even locked me out of my own apartment and claimed it was accidental although I don’t believe it was.
The valet trash service that you pay for is horrible.
The complex is full of pets (and fleas) and you pay a monthly pest control fee however my apartment was treated for bugs only two times in the year.
All the reviews are correct the walls are paper thin and hope you do not live on the first floor because the second floor tenants will drive you nuts and this should be attributed to the construction not always the tenants
paying the rent is difficult I had to pay by cashiers check all 12 months I lived here. there is no night deposit however The office hours are «open after you leave for work and closed before you return from work»
the security gates have been broken 7 of the 2 months.
Dishwashers are junk and noisy.
My toilet makes black mold stains constantly. What does that say about water quality?!
Air ducts are full of dust! You must dust apartment DAILY!!! They do not change your filter, when I requested it, they simply left a filter by the front door!
Don’t bother talking to the management they simply do not care, are very rude and arrogant, they do not value the tenants and you will wish you never signed a lease here!
I was non renewed (thank god) because I complained to much!
Also don’t try to go over (Debbie) management head, it’s useless, Amy in Austin home office will block all attempts at reaching anyone above her! Add to this the toilet has been broken for three weeks with no repair and today one day before move out I was called a smart ass by the leasing agent Bertie this place is on believable

Dilapidated living at luxury prices. Look closely around and under the new paint. What you get, fees, fees, fees, what you don’t get is maintenance and any attention to your concerns. Look closely and decide yourself.

*Disclaimer — This review, had it been written this time last year, would have been a four star review. The reason will be in the following review.*
I moved into this complex in January of 2012. The staff was extremely friendly and the rent was pretty reasonable for Stone Oak standards. The apartment we’re leasing is a 3 bed/​2 bath and it was freshly painted before we moved in. Overall the first move in impression was pretty great.
However we quickly realized that we had the NOISIEST neighbors in all of apartment history. The walls are so paper thin that I could hear every word and footstep they made and what’s worse, the stairs for their apartment were directly behind my bedroom wall. Clomp, clomp, clomp all day long. But no worries, they moved out within 3 months and the apartment was empty for close to 8 months. Lovely, quiet time was had by all. But alas, this was not to last because the new family (of 12, judging by the noise level!) is even noisier than the last. Paper thin walls and concrete floors will be the bane of my sleep schedule.
The property is pretty nice. It has the usual apartment problems, rude and inconsiderate dog owners who leave their dog’s shit every where, parents who don’t control their noisy and bratty children, moving trucks blocking the driveways and gates, and slow-​to-​act maintenance. But the then-​property management company, Greystar, was very nice. They hired kind, intelligent people and were understanding when you had a financial problem (s) that required a little leeway to rent due dates. The maintenance people, though a little slow, were nice and considerate. No one came into your apartment if you didn’t want them to and if the deadbolt was locked. They called and tried again another time. Generally it was a very homey atmosphere and we enjoyed living here.
A few months ago another property management company, Westwood Apartments, took over (rather secretly I might add, they didn’t inform the residents until they began an entire overhaul on all the complex’s policies). They seemed nice at first. However one of the first actions by the new managers was to shut down our payment website and demand in-​person payments. Not exactly easy when you’re working from before the office opens to after it closes! The site was down for months and it caused many residents a whole lot of headache and inconvenience. They’ve also closed the pool for «maintenance» and they no longer let those of us who work out late into the gym after the new, unposted hours.
The new management is also very callous and not at all understanding if you need a few extra days to get all your rent together. Starting on the 3^rd, they begin leaving notices and calling, demanding their rent. After a few more days they resort to threatening to «file eviction paperwork» because it’s «policy». Greystar never did this (we miss you Tammi!). Recently they’ve taken to practically breaking and entering into your home to badger you about the rent. If you have your deadbolt locked, they come in through the garage (or the patio if you don’t have a garage). If you’re a person who values privacy and hates intrusion, this property really isn’t for you. God forbid you have pets and don’t want strangers interacting with them when you’re not present.
After three years as a resident in this community, I’ve had enough. The very instant my lease is up, we are moving to another community (preferably with Greystar). This new management company is very unfriendly and unwelcoming to their grandfathered residents. So if you want a friendly atmosphere and flexible hours, look elsewhere. You won’t find them here.

My husband and i chose this apartment because the whole area is quiet and clean. Also because the apartment has garage attached directly to it. The place is roomy and well design. We love the dark wood floor — easy to keep clean. The kitchen is reasonably nice — does not give the feeling of living in an apartment. The staff are very nice and friendly. When we request light bulb change — they get it done the next day. We live downstairs so if we renew the lease, we definitely want to live upstairs and choose a unique that has better view.

I signed an 8 month lease at these apartments while I commuted back and forth to Dallas every week. I chose these apartments because they had a decent price with an attached garage.
Here is an overview of my experience:
My apartment was dirty when I moved in. The bath tub had a permanent black ring around it (before I ever used it). The kitchen sink had some serious funk growing in it. I cleaned it up and never mentioned it.
Every time it rained my walls were stained with water and my ceiling leaked. I put in a few requests to have this looked at but nothing was ever done. I got to the point where I stopped trying to clean up the water everywhere — if they don’t care I don’t care.
I did have a picture ruined due to a heavy rain weekend and after that kept all well decorations on the floor until I eventually moved them back to Dallas.
My dishwasher made noises I have never heard before. They did respond to this request and did something to kill the animal in it but after that it NEVER drained again and was full of water when I moved out.
My neighbor must have smoked 45 packs a day — which is fine, I don’t judge, but my WHOLE apartment reeked of smoke and I never left the windows open.
The kitchen had so few cabinets that I had to keep my food in the fridge. ALL of it.
They could not program my phone number into the gate security system since I had a Dallas number. REALLY???
They changed management while I lived there — didn’t make a difference could not ever reach either management team on the phone or in person while I lived there. I left work early once just to get an answer to my question — how much will my last pro-​rated rent check be. They said they would have to call me the next day.
I had black mold growing over my car in the garage. I wondered several times if I would get a new car if the ceiling fell on it but it never happened — this may be why they require renters insurance.
I commuted to Dallas each week so I was in the apartment about 4 days a week. I moved out well over a month before my lease was up (paying the entire lease out though). Despite NEVER being there I was charged a carpet cleaning fee which is beyond crazy since the carpet was hardly even touched (no pets, no kids, no other residents) I only slept there… never even had a visitor. Did I mention I left the place cleaner than I found it so it is extra insulting to have to pay to have the carpet cleaned.
I also had a large water for my last bill but had despite not using ANY water. I moved back to Dallas 6 weeks before my lease ended.
On the plus side it was quiet.

Don’t be fooled by their luxury «amenities» they look good now but they won’t. I really thought I did my research coming into these. Experienced renters we have lived in many many apartments some in Oregon some in California this was our first and LAST in Texas.
1. The fake hardwood floors sure they look good but if you are on the bottom floor be prepared to hear every single step the upstairs neighbors take. You can still hear them on the carpet but it’s bearable.
2. Neighbors suck at least the majority: We lived there during the summer when there was no school for some reason it was right in front my door where they played like ON my patio with my furniture they threw rocks shot our windows with BB guns and were constantly hitting the windows «playing» at the time my son was 4 months old my poor child never had any naps due to this!
3. Smoking everyone can smoke. The way these are laid out it’s not uncommon for your neighbors back patio to be on top of your door. So coming home from the doctors with my sick child who has troubles breathing due to a birth defect you’ll be greeted by your neighbor blowing smoke onto your door. We had an air purifier in every room it couldn’t help the smell. When speaking with the ADA about the fact my son couldn’t breath and the apartment was basically killing him I contacted the office and asked to be moved they said no.
4. Leaks on the bottom floor. Dishwasher from upstairs leaked for about a week and how did they fix the week of sitting water in my ceiling? PAINTED OVER IT. After that my son became very ill landed himself in the hospital for a 10 day stay. Can you say mold???
5. The gate is always broken so much so it damaged our brand new 2 payments made on a 2013 truck. Someone was behind my husband coming home and there was a person backing out of the spaces at the very front of the gate causing my husband to be stuck on the gate track and the gate couldn’t be opened from the position by husband was in even though he was hitting the button. Went into the office called us LIARS that they put the golf cart on there once a month and it’s never hit it. You can obviously see where the mark is on the truck there was no possible way we could’ve hit the gate and of course they did NOTHING about the fact our truck sustained damage.
Maybe you will have better luck on their second story apartment homes. But I thought I had previous bad experiences renting apartments? I’m just glad that nightmare is over!

The longer I have been at the Estates, the less I have liked it, and not because of one or two rare issues. But this isn’t a bad place at all, especially compared to the other apartments in San Antonio.
The Pros:
A good variety of apartment units.
Updated units (they had carpet everywhere before we arrived, now it is just carpet in the bedrooms).
A good amount of «backyard”/grass for the dogs.
Doggy bags and doggy bins at various locations.
A nice big swimming pool, cut into different sections for different purposes and ages.
A small but nearly complete gym (you can’t do yoga in it for example), that they have updated since January.
You can access the gym and swimming pool at anytime! If you are in the military or are an early morning person — it is nice to access the gym at 5!
They have plenty of events that they make sure you know of (a monthly calendar sent by e-​mail and they post events for that week on the gates).
The maintained guys are great and friendly! They always wave and say hi when they see me or my fiancé.
A short walk to the park! And the school if you have kids.
The leasing agents were patient and understanding when we were looking around.
The Cons:
Unreliable staff (the leasing agents that were so nice to you before you signed). They take long lunch brakes or take days off without notice. They also changed some hours and we were uninformed. They don’t always answer the phone when they are there. Not very knowledgeable about policies or procedures (everyone has a different ‘opinion’). And don’t seem to always log in issues or complaints, so we have to remind them when we call back or have to explain to a new person.
I don’t know if it is because of the maintenance guys or the staff, but if you want something fix, it can take a long time before it is fix. E. g: the battery in our smoke detector went out at 3 o’clock in the morning. We call the apartment complex (they a 24H call system with people from other parts of the States that answer) to inform them of the issue and to have someone come over. We had to wait over 12 hours, with the alarm still going (we didn’t have batteries or a mini ladder to disable it) before someone came. I had a headache the whole day and a freaked out cat.
Also we had issues with them even before we moved it. WE were suppose to move in on a certain day (it was on the agreement that everyone signed) and the day before we called to verify. Well what do you know the apartment wasn’t ready and the assistant manager didn’t know how that happened. So we had to spend money at a hotel waiting for the apartment to be ready. Can you believe that you find out the day before that you can’t move in, and you find out because YOU called?! Good thing we didn’t assume — never assume with them!
The 24H call system has been useful to us once and that is it. Either they don’t pass on the messages to the apartment complex, or the apartment complex just ignores them because unless we reach someone ourselves (or actually it’s better to walk into the club house and speak with them directly), nothing gets done.
The apartments are nice, but have many faults. The walls are too thin — I can hear my neighbors from upstairs walking, talking, having sex, and their phone vibrate. There is no real seal for the doors (leave for a weekend and there will be plenty of bugs waiting for you). And I have had several mold issues.
This is truly a pet community with the amount of dogs and cats around, and some owners are very responsible, but others don’t pick after their pets, and neither does the community. You pay a monthly pet fee, and dog shit is not being picked up! Why are you taking my money then? Also as there are a lot of dog owners, it would have been nice to see some events that include pets.
They are not helpful when it comes to job loss. Good thing we took the shorter lease!
You can’t walk out of the community. They don’t have a pedestrian gate except on one side, so you have to take your keys and have the entire one side of the gate for cars open (and that is if your keys work — our keys didn’t work for a while because they had not updated them and the computer thought us or someone was no longer there…).
Don’t think of working there unless you participate at their events and that you are one of their friends (one of the leasing agents told my fiancé, who brought up the fact that I wanted to work there (less rent!), that they only look at people that have participated in their events, and that she was trying to get her friend hired anyway).
Now to be fair, every place has there ups and downs, no place is perfect. Just see what is more important to you.