Complete Emergency Care

This is the second time I’ve come here. Kidney stone and this time a crushed toe. They took care of my pain and got me to the next step of care without hesitation. Clean and very professional. But most of all I want to compliment and recognize their absolute dedication to my comfort. Their bed side manner was outstanding and greatly appreciated.

Excellent care. Very fast and professional. I was in and out quickly with proper meds and treatment.

Doctors were great and X-​ray tech but front office staff horrible. 2 girls at the front desk not friendly

First off, the staff and doctors were friendly and seemed to understand what they were doing. The facilities were clean. There was virtually NO WAIT when I went. These are all good things.
However, a nice big fat bill arrived at my house via my insurance company. This place wanted to charge me thousands of dollars for an x-​ray and a strep test, along with an antibiotic shot.
I paid my copay up front, and was totally cool with that.
Went back and got the usual tests (BP, temp, etc.). Then the doc came in. I told him about my unrelated symptoms. A hurting rib. A sore throat. He gave a strep test and it was positive, so I got a couple shots.
Then he mentions an x-​ray to see if my rib is broken. He explains that even if it is broken, there’s not much in the way of treatment, so I’m sort of lukewarm to the whole idea. I ask him how much would it cost. He asks if I have insurance (I do). Then says «we could run a million dollars worth of tests and it wouldn’t cost you anything». I take him at that.
Cut to a couple weeks after and a bill for thousands of dollars.
I cannot, and will not, pay this. If my insurance didn’t cover it, it’s up to you people to notify me before I have costly tests done, especially if I specifically ask beforehand. It’s a scam. Had they told me «No, your insurance probably won’t cover this x-​ray, and it will cost you a lot of money» I would have refused that test. Anyone would.
So, check before hand to make sure your insurance covers this sort of thing. I just assumed mine did since it’s pretty good insurance. Or, if you’re just cool with paying an arm and a leg for simple tests, this is the place for you!

Wanted to let everyone know about my latest experience at Complete Emergency Care on Culebra:
My 19 month old had some inflammation in her eyes as well as a cough and runny nose. We see Dr. Wu who tells us it’s allergies and gives us a prescription for allergies and some eye drops. Well the eye drops turn the babies eyes super red. I call and talk to the doctor and he says that’s normal and that means the medicine is working and she should be looking better the next day. The next day rolls around and her eyes are still really red. I take her back up to Complete Urgent Care and see a different doctor who also says it’s allergies but says no more eye drops. I take the baby home to monitor and she is starting to have discharge come out of her eyes that is progressively getting worse.
We take her to the Pedi ER at North Central Baptist. The doc walks in, looks at her, says it’s pink eye, gives us a prescription for antibiotic eye drops and almost instantly she starts to improve.
I call to talk to the head charge nurse at Complete Urgent Care to discuss why 2 different doctors misdiagnosed and potentially endangered my baby. The head charge nurse isn’t in but I’m assured that I’ll get a call back within 24 hours. 2 weeks go by and no phone call. I call again and ask to speak to someone about the incident, no call back. Apparently they don’t care if your kids are properly treated or receive the proper medication. Be warned, don’t take you or your kids to Complete Urgent Care.

Fastest urgent care facility I have ever been too! In and out in less than 30 minutes. Nice friendly staff and clean rooms and waiting area. Will definitely chose for urgent care in the future.

I recently had a slight ear infection and my ear was stopped up from a wax buildup and I went to Complete Emergency Care! They saw me and flushed my ear out and I was able to hear again! My experience with Complete Emergency Care at 1604 & Culebra was excellent! Very clean facility and the staff was amazing! It wasn’t crowded! Actually, there was no one in the waiting room but me! My visit took at the most 45 min! Should I ever need urgent care again, I will indeed be going back! I highly recommend Complete Emergency Care!

Called ahead, as of my visit they do take bcbs and although my ER visit shld normally be $ 300, it was $ 40! This may be a case by case so be sure to ask. The staff was friendly, funny, and informative (LVN guy and front office lady). Was seen quickly but went at 10pm. I’d definitely go back, theyre not like other clinics keeping you waiting for all eternity.

Bulverde Rd location @ Fossil Creek — I can’t think of a better visit for medical care. I had to seek medical attention earlier in the week, and I was back in the room in less than 5 minutes and seen in less than 3. The entire staff was professional and very friendly. Dr. Mosley is very competent and I wouldn’t hesitate to see him again. We are very fortunate to have this facility in our backyard.

I first visited the Bulverde location after a recent Root Canal became infected. The staff was friendly and professional and I had almost zero wait time. A couple of days later I returned to their office with a question regarding my medicine and how I was feeling/​reacting to it. Once again almost zero wait time and I spoke with friendly doctor and I was on my way home. I highly recommend this place for any of your medical needs!

Flew into San Antonio with a severe allergy attack. Found Fossil Creek via Unilocal as it was 5 minutes from the JW Marriott I was staying at. Dr. Cooper and Nurse Pina were excellent. Addressed my needs immediately. I was in good hands the whole time and was able to leave feeling 100% better than when I walked in which is exactly what you want.

I went to the Bulverde location. This place is wonderful! Everyone is so professional and caring. I always receive such great care when ever I go here and I have been here several times! I recommend this place to anyone who needs an emergency clinic but does not want to deal with the hassle of a big emergency room at a hospital. This place will get you in much quicker and treat you much nicer.

This place was amazing from start to finish. I called into make sure they took my insurance which they did. So I was one happy sick person. Once i arrived i was greeted with a Hello and have you been here before. I filled out some paper work, and waited about five minutes before i was taking into a room to get my vital signs. Once inside the room the nurse was fast and friendly. I was given access to my own remote and TV while I was waiting for the doctor to come in. It must have been maybe ten minutes and he walked into to go over my symptoms. He was very easy to talk to and answered all my question. Well it turns out I just had a sinus, and ear infection. So I waited a few minutes for the next nurse to come and give me my shots and my discharge papers. Now that was fast. When I arrived home I felt a lot better. I’m glad I made the trip to complete emergency care if not I’m sure I would still be sick today. I would I go back if I had to. Plus it open 24 hours.

The doctor was creepy. He wasnt helpful and the nurse just stood there against the wall looking at the floor. They were 100% unable to help me.
I ended up having a serious health issue and he just looked at what I went in for and told me to follow up with my primary care doctor. He did nothing for me. They made me feel weird and uncomfortable. I will never go back there and I will make sure anyone who is looking for an urgent care facility is told about how bad this place was.
The only highlight was the girl at the front desk was nice. This was late on a Thursday night.

When this place first opened, it was very fast and efficient. I loved coming in here because I was sure I would be «in and out» in about 30 minutes. The doctors took the time to explain what was happening and why. It recently transformed into a full blown emergency center. Since that has happened my family has been there twice and both times we have been there about 3 hours plus. The last time I was there, the doctor we got was clueless. He looked about 10 years old, probably graduated from medical school the day before and he just said «I’m not sure, follow up with your pediatrician». Charged me 200 dollars for that! Really?! I should have just waited and gone to the pediatrician to begin with. To top things off… since their transformation, they are now out of network with my insurance and they didn’t care to warn me. I found out when I saw the huge close to 2000.00 dollar bill that my insurance did not pick up. I will be finding a new place to take my kids. That is for sure!

This is a major rip off! They now charge 150.00 just to be seen then start racking up the cost from there. Very Rude people… NO patience or understanding.
I don’t know if there are new owners or just because they have changed there name they are charging huge prices and the staff including the Doctor were not professional nor did a good job. Next day had to follow up with my personal Doctor and would up in the hospital. Complete Urgent Care is a rip off. I spent over $ 500.00 with them and they could not even diagnos pnemonia. BEWARE OF THIS URGENT CARE!!!

I am fortunate not to get sick very often but I’ve had to use urgent care twice, once on a weekend and today because I couldn’t get in to my regular physician for a week. I have chronic sinus issues but haven’t had a sinus infection in a couple of years until last Friday. I should have recognized the symptoms but I kept hoping it wasn’t too bad and I wouldn’t need to seek medical attention. Wrong. I called my regular doctors office and was told he was booked until next week and I was absolutely not going to wait that long. I went to the Complete Urgent Care clinic about 945AM, signed in and waited. It took about 30 minutes to get into an exam room, a not unreasonable amount of time considering I walked in without an appointment. Nurse Kelly was very pleasant and took my vitals. A few minutes after that Dr Van Delden came in to complete my exam. He took a brief medical history, listened to my lungs and heart and checked my ears and throat. He was very attentive and has a gentle, comforting manner. He confirmed what I thought, sinus infection, and prescribed accordingly.
This location is only about 5 minutes from my home so I see no reason I wouldn’t use it again if I ever need to.

Best urgent care service I’ve ever had. For the military people on this side of town this place is WAY faster than Lackland’s Urgent Care where you’re fighting for slots against tech schoolers just trying to get out of a days worth of training.
I had a skateboarding accident a few months back and the people were amazing, fast, and sympathetic to this mommie’s bonding effort with her youngster. Even with follow up care they were amazing, explained everything to me and sent a referral for my physical therapy. the staff entertained my kiddo while I was being treated as well. It was a great experience for me and I would recommend it to my buddies.

Located in a strip mall, Complete Urgent Care is a great addition to the Far West Side of town. My husband, in a quest to relive his youth, went skateboarding and did some major damage to his knee. He didn’t have a primary physician so we chose Complete Urgent Care because they have a set contract with his insurance, United Healthcare. The rate is $ 115 for whatever they have to do, xrays, lab test etc while Texas Med Clinic starts at $ 106 and can go up from there.
We walked in (well I walked, he hobbled) and were greeted promptly, filled out forms and paid the fee. About 15 minutes later we were placed in a room while a nurse took his bp and heard his story. They had a tv in the waiting WITH remote which is a big deal to me because I was prepared for an hour wait, but no more than 10 minutes later Dr. Kacprowicz was examining him. Bad news: suspected torn ACL. Good news: they made us an appt for an MRI that was included in the fee. They also gave him an immobilizer and a prescription for pain meds.
All in all, we received great service and care and the entire visit was less than an hour. Only reason I didn’t rate five stars is that the surgeon we decided to go with said the immobilizer was causing swelling in my husbands knee.

I took my 5 year old daughter to them on a weekend when she showed no signs of improvement after a bout with the flu. The doctor came in and seemed pleasant enough to her but did not do a thorough examination. In fact, I had to ask the nurse to call him back in to listen to her lungs. While not a doctor, I was concerned with pneumonia.
He briefly listened to her chest and said «all clear». The next day we made a follow up appointment with her pediatrician who took one listen to her lungs and informed us that there was a very, very loud wheeze. Two nebulizer treatments later, she still wasn’t satisfied and told us if one more didn’t improve her breathing a little bit, we’d be admitted to the hospital.
Fortunately the third round took and we got sent home with a nebulizer, two different antibiotics, an oral steroid, a diagnosis of severe bronchitis and instructions to give her albuterol every 4 hours around the clock for 48 hours and then return for a follow up.
The doctor that I had to ask to listen to her lungs at Complete Urgent Care gave us an «all clear» the day before. You get exactly 1 chance when it’s that significant and regarding my child. I will personally choose the ER, or a TexasMed Clinic for my after hours or weekend needs.