Brident Dental

Yeah, there’s a reason this dental place has horrible reviews! I had an appointment at 4:30 today to get a tooth fixed. I went in 15 minutes early. The lady at the desk told me that they would only be able to I process me and check my insurance but they wouldn’t be able to fix my tooth. As I began to walk out, she said she may be able to get the X-​rays done! Really? That doesn’t help the pain I am in! This place and western dental are the same! A big scam! Same company! Stay away from this place!

Poor customer service, I always have to wait 30 – 45 minutes for my son to be seen. When ever I called for any questions or concerns they don’t get back to me, or if they do is a week later. As soon as his braces are off I am definitely changing to a different doctor.

I was called two hours before my appointment and told that I needed to be rescheduled because they were overbooked. Thanks for the short notice! The next slot they had was two weeks later. So I come in two weeks later and they are once again running late. My appointment was at 3 and I didn’t get to the back for x rays until an hour and a half after my scheduled appointment. Then I had to wait for the dentist who didn’t appear until after 5 (2 hours after my «appointment»). It took sooo long and all I wanted was a cleaning :(The girl who did my x rays was very nice as was the girl at the front desk. The dentist was pretty rude but I guess that’s to be expected for anyone with Dr in front of their name. Oh and I had to pay more than $ 500 for a cleaning in spite of having dental insurance. Overall it was a bad experience.

I have said on a previous review that Brident has one of the worst customer service practices from the office all the way to the so called «Corporate office» nothing corporate about it. Unprofessional all the way… Money hungry… please do not use them as you know San Antonio has many dentist offices throughout, we can do without this one. They ask to put in a rating, I rate them below, negative don’t let this one star fool you. You don’t deserve that one.

Poor Customer service still waiting to receive an invoice for services provided, lost my insurance info had to provide it to them again. One dentist was nice the other dentist was rude and did not explain why I needed the prescription I was given, or an update on my teeth. Find another dentist.