Jacks Drug Store

They deliver to my house for 5 dollars. Have you seen the lines at CVS? Do you know how fast that line moves? Like a legless turtle taking a nap. 5 stars for Jacks.

We had our Doctor send 6 prescriptions to be filled. When we called a day later they said since the patent was not in their system they did not address the prescriptions yet. OMG. I phone call to us would have been helpful. To say hey is he new we need some information.
Glad we called… No
They said the patient needs a special rx card. Um why…
CVS has being filling them with his Medicare and tricare cards…
«Then you should go there, because I need the prescription card»
We told him we were attempting to support local business and would like to use them.
We were told cvs may be easier.
Ok not supporting local business today
So upset such poor service.
Someone pls open a customer friendly pharmacy local pls

People who work here are SO unfriendly. I have been fitted for compression stockings and it was not a good experience. I ended up going to the store in Novato on Grant street afterwards to purchase another pair b/​c the fitting at Jacks was so awful. Jacks seems to be a lot friendlier to the older clientele, maybe bc everyone who works there is old. Unfortunate.

I use Jacks Drug Store as one of my local Pharmacies. I’ve seen mixed reviews on here regarding there customer service. I’ve personally NEVER had an issue with their staff. They’ve always been professional and courteous with me and my family. In a few instances Jacks and it’s staff have saved me from a few Doctors mishaps regarding prescriptions and costs. In addition to saving me $$$. Thanks Jacks!

So glad there is an old school drug store in the area. The employees are always helpful and it is like stepping back in time going into the store.

My 95 year old momnlaw took her walker in to Jack’s — it had a snapped brake cable. She was told the needed part was no longer available so she would be better off buying a new walker. What bull! I took it to a local bike shop and they replaced the cable for $ 6. With «Medical» in the name, trust should be in the business plan — Jack’s failed on this one.

We bought a wheelchair from Jacks for my Dad. The footrests wouldn’t stay up when he tried to transfer. I took it back. They told me I needed to hit the footrests to keep them on-​a bad design. We put up with it but worried my dad would fall transferring. We bought a new one that is much better and cheaper from Costco.

I have been back numerous times to get things here that no other business in the area stocks. For that reason I am very grateful for this business. Try to go early in the day when there is parking. The staff are still super slow and grumpy, but now I know to expect that and just deal with it.

We were a bit apprehensive about going to Jacks after reading some of the reviews, but we required advice and fitting. We were relieved to see the «nice lady» as we entered; and she was nice and helpful. In addition, however, as she was assisting us, Tom Bird
(I asked him his name so could mention it here) walked by and noticed some bolts missing from my husband’s walker. He went into the back of the store and found replacement parts and put the walker together, informing us we had it too high; and he adjustsed it for us. So with the «nice lady» and Tim Bird taking care of us, I’m not sure what else we could require. That’s as good as it needs to be for me.

It’s an old fashioned neighborhood business in a small town. So much better than going to Walgreen’s or CVS. The pharmacists actually know what they are doing here. It’s not perfect but it’s at least 5 x better than those mega-​stores where no one cares…

This is the place to go for hard-​to-​find items. The staff is extremely knowledable and spent 20 minutes with me demonstrating how to use a product I was buying. Really has a small-​town feel unlike the monster pharmacies that sell groceries!

I ordered a walker for my mum and it arrived without essential bolts to hold the handles in place. I called around and the very nice fellow at Jacks said he might possibly help so bring the walker in. he found bolts that worked and truly saved the day! He was an angel .I love these places that have been around for a long time and hire people that care and want to find a way to fix a problem! Thank you again

I would love nothing more to give the only medical supply in Marin that is a locally owned business high regards, however they are just rude and unorganized.
On several occasions the employees have been just so rude and disgruntled; it is appalling. It really is the only place in the area where you can rent medical equipment. Though rude and unorganized, they do have the selection one needs. I wish there was some competition which had friendlier service.

Cannot believe that a fellow reviewer recommended switching to online ordering!!! Love that a locally owned family run pharmacy still exists! My mom just had surgery and was in need of very specific items to help her with her home recovery. Everyone in the store was incredibly informed and went above and beyond the call of duty to help. When I am in Marin, I will only come to Jacks for any pharmacy purchase. They are wonderful. Support local businesses!!! They actually care!

We have three children and have recently switched all of our family’s prescriptions over to Jack’s after multiple horrific experiences with the unqualified staff at CVS. I only wish we would have done this 10 years ago! The moment we got on the phone with the team at Jack’s we have found them to be proficient, professional and very customer oriented! I will absolutely recommend Jack’s Drugs to anyone who is within driving range of their store… They have gone above and beyond in servicing our family’s many prescription needs, and I can’t say enough about how easy they are to work with, and how much faster it is to get through the process/​pick up with them. We have recently learned that they even make home deliveries which we may soon take advantage of.

I went to Jack’s to get a walker for my husband. The transaction took an hour because there was no one available to help me. Purchased it, then the woman spent 45 minutes filling out a Medicare form (by hand), stopping often to ask someone else questions because she was obviously not experience in this. That was on June 26, 2013. This is now August 26^th, 2013. The claim has not be submitted to Medicare so we can be reimbursed. I’ve called them 3 times over the past two months: something is wrong with the computer billing system and the IT guy is not returning their phone calls. Hmmm… I wonder how many other Medicare customers on limited income are waiting for their reimbursement?
In my opinion, this is appalling. I am never going back and I will go to Ron Andrews in Novato next time.

Excellent no frills drug and equipment store.
I fractured my knee in a bicycle accident in Oregon. After surgery there and a long precarious drive home, I needed a wheelchair quickly to get to my follow-​up appointments here in Marin. My husband called Jacks on Monday morning and had a great rental wheelchair by noon. Tom took the time to ask my husband many questions to best determine the type of wheelchair we needed. I like the wheelchair so much, we just purchased it.
In all the logistical details we needed to orchestrate after the accident, it was nice to have a positive customer service experience.

Jack’s Drug Store & Medical Supply gets 5 stars
Who is an angel?! Julie Trillo, one of the managers. I needed a wheelchair for a client who is 92 years old and on a very low fixed income. When I mentioned it to her she informed me that instead of renting the wheelchair, I could have one of the chairs that’s being donated by the store. I was thrilled, it was in very good shape and she was even kind enough to find new foot rests for the missing ones. My client was overjoyed upon receiving it. Thank you so much Julie for all of your kind assistants.
Best Regards, Margot

Unfortunately, Jack’s is the «only game in town» when it comes to orthopedic supplies and equipment. But, Jack’s customer service is deplorable. There is a nice lady who is very friendly. I now find myself walking into Jack’s repeating over and over in my mind…“Please be here… please be here” and visualizing the nice lady. Yesterday, she wasn’t there. :~(
I stood at the counter with my purchases for a few minutes and being completely ignored by the two men who were right in front of me. Finally, I said «Does anyone here take money? » I received a dirty look from one of the men who informed me that he was Very Busy and someone would get to me. How dare I expect to be waited on! All right, it was sarcastic, but I am really tired of Jack’s rude and inhospitable service. I would love to see my ever courteous Walgreen’s pharmacy expand to include the type of products everyone buys at Jack’s.
The pharmacy may be different, but store receives an F for service.
I’m giving Jack’s two stars because, as I said, it’s the only game in town.

I have rented a wheelchair and a ‘scooter’ from Jack’s. I won’t go there again. No effort on their part to make sure the equipment worked or fit the patient. I had to really push them to get the right equipment. (The rubber tire on the wheel chair fell off the rim in our first use and I had to return to the store to get a better chair. In renting the scooter, they rented me an old piece of junk that was very unstable with poor brakes. I went back to the store, and one of the lower level clerks dug out a better, newer piece of equipment that works… but failed to adjust it to fit the height of the patient.)
The store looks old and run down, and it! s service matches… I thought I was in a third world country. Avoid this place!