Palladio Apartments

I’ve lived here for 6 months and have been pleasantly surprised. The reviews I read before signing on worried me a bit, but then I realized that pretty much all of the negative reviews feature an excessive use of ALL CAPS – a patented trademark of ranters.
The location is great. The apartments are well-​laid out and comfortable. Parking is never a problem. Management has been pleasant and responsive. The units are quiet – I have never heard anything from my next-​door neighbors, though I do hear heavy footsteps and clunking on the floor above me.
The building and property are maintained quite well, though I agree with a previous reviewer, that the entrances and lobbies sometimes aren’t as clean as they could be (hence just a 4-​star rating), and there are strong, strange smells that sometimes permeate the hallways. But those are relatively minor annoyances that simply come with the territory of apartment togetherness. I’ve had far worse issues with neighbors in nice neighborhoods where I have owned houses (barking dogs, revving engines, noisy parties, etc.).
In terms of homeless folks wandering through, I’ve only seen a handful that have cut through the interior parking lot. I see them on the perimeter sidewalks, but I’ve never been alarmed or felt threatened by them. They are simply moving along, sometimes talking loudly but they mind their own business. I have never seen anyone hanging around inside the complex. The secure entrances have never been breached, to my knowledge. Given the heavy concentration of homeless a few blocks to the west, I expected this to be much more of a problem than it has turned out to be.
I would recommend these apartments to anyone, though if I were working late-​night or early-​morning hours and worked somewhere nearby to the west, I’d probably drive rather than walk. The city needs to get a handle on the Rio Grande neighborhood. It’s gotten out of control.

Since management changes these new people have been all over the place and not well organized. They do not follow through on anything they say. They were supposed to give us garage clickers instead of the keypad over 5 months ago to improve safety. When the garage broke it took them at least 3 months to replace (meanwhile You’re still paying the $ 50/​mo for the «security» of your car) and when they replace the garage they tell you to call their number to get the garage code! But I got home after their office hours and didn’t know the garage was installed and couldn’t get in my own spot. How about a letter in the residents mailboxes with the new code? These managers really don’t think before they do anything. Not to mention that because they are doing remodeling they just knock on your door and say they need to do measurements. NO WARNING at all.
There is no maintenance what so ever and they do not care about your problems at all. And no where NEAR enough parking for everyone in the complex. Many times you will end up on the street for parking or in a 2 hour spot that you have to be moved out of by morning. Don’t plan on having guests over. After 6pm even if you are one minute late to getting your guests car out they will be towed instantly. And it’s about $ 250 minimum. I’ve been there before. During the day there is parking but if you come home around 7 some days you may find a spot. Other times not a chance. Every time I drive in the lot it feels about a ⁵⁰⁄₅₀ chance. So it’s worth it to get a garage spot but only if it actually works! Because when they screw up you’re still paying for it.
If you had a problem with rent or its late there’s a late fee of course, but anytime they have to actually walk up to your door and tape a note on it it’s about another 25 – 30 dollars. Thanks, because it’s not like I didn’t know I wasn’t able to pay rent on time that one month. They will put fees on ANYTHING they can. Not to mention if you pay with card for rent online it’s another $ 25. I get when there are card fees of a couple dollars but 25! Are you kidding me?
Can’t wait to be done with this apartment complex. I have lived in many apartment complexes my whole life and this one has by far been the most frustrating to me. (And these are all things I’ve noticed just visiting my boyfriends apartment here and the problems we’ve both run into… I’m sure he could list even more) do not waste your time looking here.

I just noticed there’s more lights working at night, premisses are looking cleaner, building just got painted inside.
Management took too long to make this work but is better late than never. I just ask the community living in here to keep up the work that management is trying to do. Please dog owners, pick after your pet. Don’t be lazy, we’ve been provided with plastic bags to do so, there’re dumpsters in every building, don’t toss it outside the building just because.
Good job guys, Palladio is looking better, but is not there yet.

This place unfortunately really went downhill with the change in management in 2015…
Pros:
Downtown location
Cons:
So many, where do I even start…
— As above, there are many homeless people and drug addicts in the area, who I have a heart for, but also have been harassed and afraid in their presence. I found them in the parking lots at night, in stair wells coming off the garage and sleeping next to the garbage when I’ve taken my trash out. The lighting in the parking lot is also very poor, and I did not feel safe walking around at night.
— I suspect that management is not doing background checks on the tenants as I have also felt afraid in their presence. I came home one evening to hear a really violent domestic dispute, where the police actually had to kick down the door.
— The buildings are built in the cheapest way possible. The walls are thin and you can hear EVERYTHING your neighbors are doing. And if you complain about noise, nothing happens…
— I suspect that management is also not doing inspections. There was a loose stair railing that another tenant put his weight on, causing him to fall down the stairs and be injured very badly. Because the management is denying responsibility, this tenant is now involved in a legal battle with the management of Palladio.
— There are trash chutes on the floors, and the hallways and common areas are commonly dirty and overflowing with trash. The smell permeates through the building, especially in the summer.
— Pool closed for days at a time at the end of the summer.
— I pay extra for underground covered parking. There have been times that the garage door was broken and would not open, with my car blocked in the garage, causing me to take an Über to work and to be late. There wasn’t even so much as an apology from the management. Lately, instead of fixing the door, it’s just been open, so it’s unsecure and you find homeless people wandering the garage.
— The management is the worst part. They are completely unreasonable and unprofessional. Although you pay separate utility bills, they let you know each month that you owe some random amount for utilities and can never provide you with a bill for those utilities. If you really press them, they will give you a bill generated on Palladio letterhead. The amounts for water, trash, and sewer somehow all vary every month, and they feel like made up fees to make extra money. They tack on multiple extra fees, like move in fees, move out fees, and service of notice fees (for contacting you by leaving a note on your door, which they often choose to do over calling/​emailing). They cannot justify their charges but continue to hold you responsible for them.
— After coming home to find my apartment not as I left it, I assume that the management has entered my apartment multiple times without my knowledge or prior notice.
— The after hours emergency line is an illusion of security. The management is not responsive, especially after hours for any issues, including the domestic assault listed above, buildings being on fire, or anything you might need
— Completely agree with previous reviewer, «Total disregard for the contract you sign until it suits their purposes. They simply announce changes (which are in breach of your signed contract) then expect you to roll over and play dead.»
Do yourself a huge favor and DON’T LIVE HERE!!!

I have only lived in the Palladio since the beginning of 2016. Overall my experience has been really good.
I have been completely satisfied with the management, they have been extremely helpful, courteous, and attentive at each interaction. Maintenance responded to my requests in a timely way as well. I was surprised to read bad reviews, and have to believe that this was directed at the previous management team. Because it doesn’t seem fair to the current team, I was compelled to write this review.
Our apartment is very nice, efficient use of space with all new appliances. Parking in the main lit which is free has been good. There is parking available there 98% of the time, the other 2% there is ample street parking around the complex.
My only complaint and reason for not giving 5 stars is that the common areas leave a little to be desired. There are crazy smells in the hallways, always different and not very welcome. Fortunately this doesn’t permeate our front door. There is not uncommonly some trash or old clothes left in the stairwells.
Overall, a great place to live in downtown.

Updated and trending upward — place is getting cleaner and garage doors are being repaired…
You can’t beat the central location of Palladio apartments. That’s good and bad. I like the proximity to downtown restaurants and bars, but the area is overrun with the homeless. They mainly hang out on the street side of the building, but they do come through the parking lot, dig through the trash bins and at times sleep in the doorways. Recently a group was camped out in the stairwell. Yes, inside the ‘secure’ building. As for the apartment itself there’s very little sound insulation– I can hear every footfall from the ‘elephant’ above me. As for parking, I agree with the previous posts about the aggressive towing — be very careful! Okay, there are some goods — price point is not bad, washer/​dryer in apt, and they take pets. Front office staff is nice and have been at times helpful.

Vast improvements, my issues I had in my place have been fixed, and the maintenance guy tool care of them quick! Our halls smell great unlike last year, my friends and family compliment when they come over. Happy about this place of mine.

I’ve been living here for over two years, the only reason that brought me here was the dog-​park they have but ever since they sold the property is super nasty, dog poop everywhere and maintenance does very little to fix that (or anything else).
They lights at the public areas are out of order since looooooong time ago which makes de property very unsafe due to the homeless population always wandering around the property buildings. On that matter, let me tell you that the under ground garage door of my building has been also out of service (doesnt work) since months now and outsiders use that to enter the building through the garage door (always open), my car was broken in twice due to this neglect of the management. Also let me tell you that during the summer people from al over comes to the swimming pool because is very easy to have access to it and nobody from the management does anything (even-​though I have told them in written). Don’t get me wrong, management people is very kind and friendly but that counts for nothing cuz they cant fix anything.

This place is great! They keep it clean! The apartments are pretty and big! Love it here! I don’t pay much for what other prices Iv seen downtown. Management is helpful, friendly and always offer treats! Recommend this place!

First real snow at Palladio apartments and guess what??? It’s 2pm and garage ramp in building D haven’t been touched at all… can anyone believe that??? They didn’t even put salt on that ramp! Absolutely irresponsible from new management AMC company and especially from management team on cite. None of them even considered to check with maintenance team on snow conditions on the property… AMC showed again how much they don’t care about people who pay them… After making through the summer of nasty overflowing trash all over the property, not working pool and worst of all ROACH infestation, now we residents have to deal with dangerous snow conditions and arrogant management on cite

This place went to crap overnight with the new management in 2015.
Cockroaches. They’ve always been around, but now the dead cockroaches are left in hallways and stairwells for weeks. That’s not an exaggeration. 23 days was the longest I kept track of.
Pool. Used to be locked at night. Now they just leave it open (to save money by not paying someone to lock it) and people party all night.
Noise complaints. They fall on deaf ears. Nothing happens. If you need to sleep or have a family, this is not the place for you.
Contracts. Total disregard for the contract you sign until it suits their purposes. They simply announce changes (which are in breach of your signed contract) then expect you to roll over and play dead.
Hallways, stairs, and garbage that were cleaned daily are now cleaned monthly. Areas around dumpsters have piled up, loose trash and food sprawled everywhere… it stinks and attracts cockroaches.
Maintenance requests… what maintenance requests? They’re understaffed, and can’t even get the newly rented apartments ready on time. I’ve seen people move in with no running water or being given a different apartment than they signed up for.
Guests/​visitors? Sure, but don’t let them park in the lot. Since the management makes money every time someone is towed, it’s the one thing they LOVE to keep up on. Guaranteed.
Lights. Burnt out light bulbs in hallways are probably not such a big deal, but it does speak to their total disregard for maintenance and care. Light bulbs should be one of those easy things.
Overall, it looks like either new ownership and/​or new management came in and looked for ways to squeeze every penny of profit out of the place. I see fewer people moving in, and more people moving out. It’s loud, dirty, and the maintenance has gone to hell. You can bet your bottom dollar I’m moving out as soon as my contract is up (maybe sooner with the help of an attorney).

So. I thought this place was great in the beginning, but things have changed because a new company now owns it. Now they can’t keep property grounds clean, I’m charged extra fees energy time I pay my rent, I feel I’m paying double utility fees, and they close pool down weeks at a time during the summer. :(

I wanted to give new management a chance but Palladio is a total cluster, I can’t even begin to start listing the things that are so wrong. We can’t wait until our lease ends so we can get out of here. Seriously, as fair as I’m trying to be with a review, I’ve never dealt with such an unorganized property management. Our garage door’s been broken for a while now, it has not been fixed. Our railings are broken, there is trash everywhere, people have been stealing packages, management can’t keep track of rent payments, what’s next?!
Whatever you do, save yourself a headache and DON’T MOVE HERE!

I voted one star because there are no lower votes possible.
I lived here from 2008 until 2015.
Why I moved here — location, amenities and staff then. In 2008, Palladio was the only complex downtown with W/​D connections.
Why I stayed — location, and I travel about half the time so the annoying parts were not a big factor for quite a while.
Things changed here when the manager Heather left about two years ago. Since then, the complex went to hell in every regard. The manager after Heather was a short timer and showed nothing but annoyance at every encounter. Then, it got worse with the arrival of Lexie.
Some of the highlights —
Don’t believe the staff when they tell you the Lease Termination Clause does not apply as long as you give 60 days notice. Lexie and her manager at Wasatch refused to discuss if their employee who stated this at lease renewal was dishonest or poorly trained. I had to pay $ 2240 to simply give the requested 60 day notice for leaving.
Don’t bother contacting the property management company, they simply flip you back to the incompetent Lexie.
Don’t bother contacting Lexie’s boss, he doesn’t take calls or emails from residents.
Three times in my residency I came home to Eviction Notices for not paying my rent. Never mind that I had. Errors by the Palladio staff after Heather’s departure are the fault of the resident.
Once my car was booted for parking illegally even though my parking permit tag was clearly visible. No apology given for the hour wait on the boot guy to remove the boot.
The Manager after Heather stopped allowing the office to accept packages for residents. When I asked what other arrangements such as large mailboxes were going to be available, the rude manager simply said they were examining options. Two years later there is no solution. Live here if you never shop online and don’t need a package delivered.
Parking — the current SLC Mayor thinks bike lanes are the answer. The city has eliminated nearly all of the street parking around the complex. It was horrible already. Don’t live here if you need a space on the street during Jazz season, Farmers Market Weekends, Twilight Series Nights, Conference Weekends, and more.
Homeless people can be found in the dumpsters, behind bushes and even in the buildings at times.
Simply said, I wish I had moved sooner.

I have lived at Palladio for years! Location is prime, having a pool and fitness center really fits my needs. The staff and maintenance is always quick to help in whatever you need! I do wish they offered lower storage closet fees so I could store there instead of my unit elsewhere. The parking can be rough at times but it goes with living in such a location.

Let me start off… I LOVED (past tense) living here. I loved the management, the maintenance workers and the whole moral around here. This place has sucked since AMC has taken over. They have made SEVERAL changes that have not only pissed me off as a tenant, but several others as well. Previously we had water, sewer and trash included in our rent. They now have kept the rent the same and we not have an additional $ 60+ a month for our water/​sewer/​trash. That does all the other random fees that we’ve paid… or the $ 3 mandatory rent fee. WTF!!!
All the photos you see Allena (sp?) has posted are the every day sightings around this building. It’s absolutely disgusting. I’m sure if I walked near any of the doors I would find the dead and the alive cockroaches infesting the hallways (I WILL POST PICTURES). I would NEVER again recommend this complex or any other AMC owned complex to any of my friends.
I almost forgot… The homeless.
We moved from out of state with no clue that it was located next to the homeless park/​shelter area. It was not an issue until a year into our lease. My fiances car has been broken into twice. We’ve gone to the office to ask about others having issues and asked/​suggested a camera for everyone’s safety. We were quickly shut down.
Want more reasons? My fiancé has also been punched in the throat walking across the street and we have walked home several times late at night to see the homeless sleeping on the grass next to someones window, patio area, under a tree and inside the dumpster area. I guess what I am trying to say is, it’s not safe around here anymore and that you will be overcharged.
PREVIOUS POST with PREVIOUS OWNERSHIP:
I have lived at Palladio since May 2014 with my fiancé. The staff and maintenance have always been kind and helpful. Both of us love the location being conveniently in walking distance of everything down town, concerts, festivals and most of all we feel safe with the secured pool/​hot tub and locked entrances.

I’ve lived here for almost seven years now and it’s been great! The staff and maintenance team is very friendly and responsive, occasionally they offer a quick social with coffee and doughnuts or a pool party when the pool opens each summer. The only challenges I’ve had is with poor neighbors not picking up after their pets (there’s a hefty fine for not doing so… and I will report you!), and of course parking– guests need to park a block away sometimes.
Overall, I moved here to be in the heart of downtown and it hasn’t disappointed. One block North you have Poplar Street Pub, Red Rock Brewing Company, Lumpy’s Downtown, and The Hotel. To the East you have PF Chang’s, Squatter’s, and Gracie’s. And, in the summer you have $ 5 concerts and the Farmer’s Market across the street in Pioneer Park! Greek Festival in September! What’s not to like?!

Staff and maintenance group is great and very friendly. Location is superb. BUT they just started a new policy that does not allow the office to take packages sent to you by mail. Their solution given was to have packages sent to work or stop by post office to retrieve. Post office hours are not conducive for most people and it is absurd to have personal packages sent to work. Sure doesn’t feel much like home to me. Find a different place if possible.