Verizon

Thank you for taking care of us Dana! I truly appreciate your business and you’re a sweetheart! We’ll continue to come to you! Smooth process! Go to Dana!!!

Came here so my husband and I could get new phones and also to add me to my in-​laws’ family plan. We were helped by Danny/​Dani (sp?) and she was so helpful and super personable. It took a couple hours and what we had in mind was complicated (because I did not want to be without a phone while waiting for my custom phone to be delivered), but it all worked out perfectly in the end. Very happy with the service at Verizon! :)))

If I could give 10 stars I would. Jarlar is the man to go to. Excellent customer service, knows what he’s talking about, and definitely hooks you up with the best deals available. Best Verizon store I’ve ever gone to for sure.

I went into Verizon with my broken iPhone 4, and walked out with my beautiful new iPhone 6, thanks to Dana. I wasn’t planning on upgrading to a 6, I figured it would be way too expensive. Dana talked to me about all of my options and was very informed without being pushy at all. Once I chose my phone he walked me through all of the details and pricing, and was not rushing through anything, even with a store full of people. Thank you so much Dana, and the rest of the Verizon Natomas staff! So happy!

Completely incompetent staff and a manager that will make every excuse not to be helpful taking my business to howe location. I had an issues was given faulty information and took it to howe was given proper information and my problem was resolved.

Corina was very knowledgeable in the products and phone plans. She even saved me money with a new phone and a different plan. Buying a phone theses days seems to take as long as purchasing a car but corina made the process very stress free and we where out the door in record time. Thanks again corina for great customer service. It is people like you who make us come back time and again.

Terrible customer service. Whomever is the manager doesn’t’ know how to run this store. No one greeted me or offered assistance when I entered the store and when I did finally get help I was addressed as a «Bro.» Will take my business elsewhere.

I called and requested to speak to manager. I was told they were in a meeting and could call me back. When asked what it was regarding, I briefly said it was a billing issue I was having with Verizon as a whole and I couldn’t get anywhere talking to customer care and would like to try talking to a supervisor at my closest corporate store. No one ever called me back! Very unprofessional.
Please see my review regarding the Roseville Galleria Diamond Wireless Verizon Kiosk. I do not have Verizon and returned a phone within the 14 day return policy in June 2014. Suddenly, seven months later, January 6, 2015, Verizon’s billing department has been calling me and harassing me stating that I owe $ 696 for the phone. I’ve spent 6.5 hours on the phone with Verizon reps, speaking to more than a dozen people. I have provided my return receipt and they even said this specific phone’s serial number has been resold to another customer and activated on their account. VERIZON STILL HASNT UPDATED MY ACCOUNT TO A ZERO BALANCE. They don’t care because I’m am not an existing customer.

Just a horrible staff with the exception of two. For the most part they try too hard to be cool and not hard enough to be proffesonal! Rude to customers. Little bit of the ghetto attitude. Also please if you come to work, try and make an effort to be presentable and polished. Just all around a horrible place to go to. Step up your game Verizon and hire professional people!

Well I’ll tell you. Once upon a time I got up and at work I herd about A Oakland Raider player signing autographs at the store in Natomas. I couldn’t believe the story! I have a Verizon phone and I like the Raiders so I went and the staff were too friendly and made me smile that my cell provider had the autographing session with Jones. Best cell carrier ever. Including past life’s too!

Unfortunately, the option for «0» Stars does not exist. I just paid my last visit to this store and will likely be moving to another carrier. I went to the store after seeing online that there was a great family plan called, Edge. With three of our four phones eligible for upgrades, I thought it would be a great time to update the phones and the plan.
I still have two lines grandfathered into the unlimited data plan and with the new Edge plan, could have added enough data to cover all four lines, saving almost $ 100 per month. Well, that service is only available to NEW customers and plenty of fine print for current customers. The reason I switched to Verizon from AT&T was customer service. Verizon, you should be proud. Now you are in the same league as AT&T. SCREW the loyal, long term customers.
I am thoroughly disgusted with Verizon and their corporate store and I look forward to discontinuing my relationship with this company.

The manager Paul is amazing! I spent over three hours on the phone with Verizon and once they transferred me to the local store he had my issue resolved in less than 5 minutes. Some Verizon tech cancelled my iPhone 6 preorder and he tracked one down for me, on their release day, and set me. Thanks man!

I went to this store last night to have my iPhone checked. It wasn’t charging. The only other time I was here was to buy my iPhone in March. My March experience was a 2 star experience. The salesperson was aggressive in the sale, and even tried to scare me into buying the upgrades. But enough talk of my past visit; my rating is for my current visit.
Last night’s visit was 4 star experience; overall pleasant interactions with the employees. But my visit wasn’t sales related; it was service related. Right when I walked in, I was greeted and asked the nature of visit. The associate put the info in the computer, and advised me of my wait time which was 5 –10 minutes. I was helped almost immediately. The next employee was super efficient. She checked the charging ability on my phone and my charger, sure enough I had a bad cord. She then looked up my policy for warranties, I was covered. So she gave me a new charger. Easy PZ. Btw… I didn’t see the fella that sold me my phone back in March. Maybe he moved on to selling used cars!?!

Service here is pretty hit or miss. Sometimes you get someone super helpful and other times, not so much. Their only saving grace are the few knowledgeable and helpful staff members they have. Otherwise, I’d avoid this place like the plague.
So here’s why the two stars:
I bought my phone 3 months ago and the charging cord never quite worked right. Since my phone (AND ALL OF ITS PARTS) are covered under the 1-​year warranty. I went in a couple of weeks after I bought it to get it replaced, but of course the problem could not be reproduced so they naturally wouldn’t give me a new one, but were super nice about it. I thought maybe because this is a completely different type of phone (I went from an iPhone to an Android) that maybe this was user error. The problem kept getting worse and worse and my phone couldn’t charge properly. I took it in again today and it was determined that the cord was bad.
Now here’s where I start taking away stars. A lot of stars.
The guy told me that the warranty DID NOT cover any accessories. just the phone.
BULLSHIT.
Ok so here’s the deal– I have hair that is dyed an unnatural color and I still get all of my clothing from the junior’s department so I appear a lot younger than I actually am, but that is still no excuse to rip someone off.
I thought «Ok if its only a couple of bucks, I’ll just buy one». The guy shows me the cords and its $ 18! just for the cord! The wall charging part works fine, but then he tried to sell me the $ 25 one that comes with the part that still works. WTF… DO I REALLY LOOK THAT STUPID???
I told the guy I had no money and he said «Its OK I can charge it to your account» Like he’s doing me some kind of favor. I told him no, thanked him for his time, and walked out.
I went home and called *611 where they confirmed that the charger is indeed covered! And. they connected me to the warranty department where I ordered my new charger over the phone… completely FREE. I didn’t even have to pay for shipping!
My advice is if someone tells you something that doesn’t sound right, it probably isn’t. Always double check your warranty policies before shelling any money out of pocket!

Your going to laugh, I recently upgraded from a 12 year old flip phone to an iPhone. Needless to say, I was a little behind in «the times» and unfamiliar with the language as well as dreading this transition. I was hesitant going into the store and not knowing anything about iPhones, «data» streams, etc… Corina was the sales associate assigned to work with me. She was patient, pleasant, very professional, and didn’t talk down to me or treat me with disrespect. She made me feel comfortable and a little excited about this new transition. Once I finalized my purchase she made sure I enrolled in a class to provide me additional information on how to use my iPhone. In addition, she added her contact information in my phone in case I had additional questions.
I’d highly recommend visiting this store, my experience was 5 stars! :)
Big THANK YOU to the team at this location!

Clint one of the employees at this location helped me get everything I needed. Good customer service.

I have been to this area many times and failed to notice that there was a Verizon Wireless store here. I was pleasantly surprised at how big the store was, much bigger than the other locations. I was checked in immediately as I entered the store, and within minutes, a staff assisted me with my sim card for my new phone. What I love is that they made their sales pitch about their items, but they weren’t pushy. After about 15 mins in there getting me my new sim and helping me activate the phone, I left the store satisfied.

Verizon continues to disappoint me. They told me there was an hour wait for someone to look at my phone! Yet two guys are standing at the front just taking down name and numbers.

This place is terrible. Plain & Simple. I highly suggest you go to another Verizon store if you can.
I’ve been in here a few times and the service has always been mediocre but these last two visits I have been fed up and decided to take it to the web and write this review. I hardly write bad reviews because I am very understandable; but you know a place is bad when a customer personally takes time away from their day (weekend in this case) in order to warn future customers of a terrible establishment due to its process and staff.
I walked in yesterday in order to troubleshoot my phone (HTC DNA). I have been having on going issues with my auxiliary jack and in the past they have managed to take it in the back room (which I find weird, why can’t they fix it in the open?), do their little tricks, and get it fixed in about 30 min. Not great, but not bad.
The process has changed so much that I as a customer can no longer walk in and get my issues addressed! They never seem concerned about you as the customer. I feel that if they are not making a sell they could care less. And since when does Verizon make you get appointments? Am I going in for a Doctors visit? Customers shouldn’t have to make appointments or wait extended hours just to have their malfunctioning phone looked at. Terrible service. Verizon is going down hill with customer satisfaction. Highly debating switching carriers after being a loyal customer for 8 years. Get your ‘ish together Verizon. You won’t continue to stay on top without any customers. Boom!

This place is horrible!!! My fiancé and I have been here twice and both time the employees seemed like they really didn’t want to help us. My fiancé has a phone that is over two years old. We wanted to do an upgrade to get a new phone and do a payment plan and they told us we can’t do that. I have t mobile and I’ve done that twice.
We literally told the guy in the store that we were gonna cancel our plan with them and go somewhere else and all he said was that would probably be good and told us the price. The is HORRIBLE customer service! We will never come to this store again.