Promenade Dental Group and Orthodontics

Long story short as another previous reviewer my mouth is falling apart from work that has been done here. I left this office because of lack of care and quality. Dr gill the indian lady has a bad attitude and left the consultation without saying anything witch has to be one of the most akward experiences I’ve had. Now im facing 5k in work avoid this place at all costs

It’s been a few years now since my horrible experience here and let’s just say I’m still upset. Three out four of my fillings I got here are now redone. The fourth has cracked and I now have to pay to get it taken out and redone as well. The new hygienist I have was shocked to find some tooth «concrete» on an exterior crown that I knew was left there all along. Do not come here unless you hate your teeth and money because I guarantee you won’t be happy in the long run.

Loved the overall experience of my first visit. Everyone was very helpful and friendly. My options were laid out clearly and I feel very comfortable in returning for my dental treatment. I am very appreciative that they were even able to offer my cleaning on the same visit-​it allowed me to utilize the most of my day off.

Before going to Promenade Dental, I hated the dentist. But thanks to Dr Geiger and all the staff at Promenade. I was actually looking forward to the second half of my dental treatment. They are friendly and truly care. I will be a patient for life.

Promonade is the best Dental Group in Natomas, if not all of Sacramento. For someone who has spent their entire adult life in fear of dentists, they completely changed how I think about dentists!
But, and this is a big but, I really was disappointed when after almost 4k total I go in to start my permanent plate mold and I get told $ 1100 please! Supposedly I was told that we had only completed Phase 1 and now Phase 2 would be 1100 dollars!!! There was no paperwork that said I was told that. No signature… So, I walked out. My insurance company was like no way… This should have taken care of it and there is no indication of a Phase 1 or 2! I would never have allowed them to pull all of my upper teeth without knowing where my new teeth were coming from. The girl at the front said, «Well you can get the cheap thick ones for about 3 – 400 dollars or just use your temps.» Are you kidding???
In the end, the owner dentist offered me $ 250 off and low monthly payments. I don’t believe I should have had to pay anything, but I love my dentist and it was the front office who screwed up. I believe that 4k for just uppers was enough. They fired the person who screwed up, but after my wife is done with her work, I was going to have the kids go there and get their braces… but I have to think about it. Dr. Geiger is awesome, but he has no control or say over the front desk or owner… I still feel really burned by this ordeal!
So, the dentist is great, but you better make sure that you check the quotes you get and that there aren’t any hidden phases or charges. They had 5 stars until this happened and the dentist still does, but because of the rest I had to adjust it to 3 stars.

I actually enjoyed my dental visit! How often can you say that?
The staff and doctor where all very professional, friendly and informative.
They are very up to date and high tech with their procedures, equipment and current up to date medical knowledge.
They have an online registration system to save time and paper. For some of the open fill They only allowed 60 characters (with my extensive medical history) it personally want enough space so I brought printed out copies of what was needed and they simply scanned them in as attached them to my file.
They did a complete and thorough job with my first visit. The dentist actually took me to his office and went over my history and concerns, what I wanted out of the visit ect. which was nice and I’ve actually never had a dentist do.
They took extensive x-​rays and photos, examined me and did a cleaning. Made recommendations and fully explained what they had found and what was needed in the future.
They had a small section for kids to stay busy in, a very clean facility and where able to get me in quickly with no hassle.
I would recommend to anyone even if you have to travel a ways.

I went today on an emergency appointment and they were able to help me change my dentist talk to my insurance and get me in and out all on the same day and also see the dental hygienist !!! people there are very smart and they are very nice, first time I’m able to go to a dental office and actually get real care thank you so much I’m going to start bringing my whole family here.
I would rate 10 stars if I could!

This dental office is amazing! The staff is awesome! Not only are the girls in the front sweet & professional but they greet you by first name when you walk through the door. They get you in fast & the dentist are very caring & take their time to make sure you are comfortable! I highly recommend this office. They do great work & are very fast to get you in & out. I couldn’t be happier. I’ve never had such an amazing experience with dental offices. But going here has made me realize there are great dentist that love their job & care about the patients. I’d give 10 stars if it was an option! :)

I have the best dentist experience with this place. Everybody super nice and helpful. Especially the girls at front desk are doing an awesome job. Never had trouble communicating with them. Dental techs are so friendly and easy going. Two dentists that I am seeing now are the best ever. Cannot tell enough of good things about this place. Would recommend in a heart beat.

Friendly environment, but they billed me for something I clearly did not get done. I got it done somewhere else, and now my new dental place is billing me non stop, because my insurance will not pay for my dental work with them because promenade dental billed my insurance and is making things difficult to issue a refund. It’s been over a month and it’s still not resolved. If worst case comes, I will file for fraud if I have to.

I seriously can’t thank the staff here enough. They all did a wonderful job. I had four wisdom teeth removed this morning, and I have absolutely no complaints. Would highly recommend this location to everyone and anyone that I know needs some type of dental work.

Scheduled a root canal 3 weeks ago, along with a cleaning. I also took half day off of work for the appointment. My appointment was canceled, because I didn’t confirm. I get it; completely understand: I didn’t confirm my appointment. Here are the flaws:
1) «I’m sorry, but dentist says the calendar is looking kind of tight.» Then I see the dentist walk out nonchalantly 15 – 20 minutes later
2) specialist is only available once every two weeks (the one walking out)
3) my cleaning was scheduled for 1:15, I checked in at 1:00. @ 2:15 staff tells me that there was a mix up and the dentist scheduled for the cleaning is busy with 2 other patients
4) I pay enough for my dental insurance to be treated as though I were of a little bit more importance
Because I do pay so much, and my time is worth more than the dentist thinks, I will not be returning.

I wish it’s allowed to give 5 negative stars. It’s my first time to go there, after waiting for 40 minutes at front, I decided to cancel app, cancel my account, and left without seeing any dentist. I’m ok with waiting a little bit, maybe ok for even longer, but at least the front girl (forget her name, whatever) supposed to let me know how long I have to wait. Unfortunately she didn’t. I didn’t know there were two more patients before me until I walked to front desk and asked. Yes, after 40 minutes, still two more ppl. That front girl asked me to schedule. Excuse you! I’m not a person with nothing to do everyday, just be ready whenever you are available. Definitely won’t go back

HIGHLY RECOMMENDED! Thank you Olga and Amardeep for making my experience one to remember. It had been my first time seeing a dentist in a very long time and I am very pleased with my experience. I can’t express my gratitude enough. You made me feel comfortable and wanting to come back. Thanks again. I hope to see you guys soon to get the rest of my work done.
For anyone who is reading this and looking for a dentist, Promenade Dental Group and Orthodontics is where it’s at. I hope you get lucky and get these 2 ladies. I can tell they love what they do and that’s important. The front reception staff was very nice as well. Thank you all for making my year! My teeth thank you and so do I :)

I have new insurance with a much broader network (YAY!) and I’ll note that my previous HMO was the only reason I blindly selected Promenade.
I have no qualms with the actual care I received from the orthodontist, dentist, and RDAs. They were/​are all friendly and competent. However, I experienced so many billing snafus you’d think their office staff was crayon-​scrawling carbon invoices instead of employing an automatic EFT system that they had me sign an agreement for not once, not twice, but three times. Shame on me, though.
What’s more, I was sent to collections twice, and when I CALMLY called to reconcile, my concerns were met with defensive snarls. «Well, I don’t know why the money isn’t coming out. You missed, like, two appointments, and we couldn’t get ahold of you.» *insert game-​show-​y Wrong Answer buzzer here* No missed call, no notice, none of the customary, medical practice-​standard gestures of courtesy one would think these people were paid to extend, newp. Too tall an order.
And with that, I bid adieu to Promenade, I’m too busy to be bothered by these hijinks.

I was really torn on what rating to give Promenade Dental… I settled on 4 stars, because the only aggravating experience I had was with the girls in the front on my last visit, so I figured I wouldn’t let them bring down the awesomeness of the dentist and his assistant.
My regular dentist is Scripps Dental, but they don’t have an oral surgeon on staff, so I got referred to Promenade out here in Natomas. I got scheduled for a consultation, which went swimmingly. Dr. Chu’s assistant Sabrina is about the coolest dental hygienist/​assistant EVER! She was funny and soothing at the same time.
And I have to say it’s cool how MODERN the equipment in Promenade is. Sabrina took my x-​rays with what must be some pretty up-​to-​date contraption. Quick and easy, for sure! I was impressed :)
For my actual day of extraction (three upper right back teeth at once), the girls at the front desk didn’t acknowledge me when I walked in, nor for the next 6 minutes until my name was called. Look, I don’t need to be fawned over, but you girls need to work on your customer service skills. It’s hard enough coming in for a dentist visit, but being ignored upon arrival is no bueno. Just sayin’…
Thankfully, Sabrina came out, remembered me from our consult, and got me set up in the chair. A few minutes later, in came the very nice and efficient Dr. Chu, who gave me the dreaded upper teeth novacaine shots (they sting a bit more than numbing up the bottom area… I’ll admit my eyes «leaked» a little, but I didn’t cry). In about 5 minutes I was all numbed up, which is like record time, and Dr. Chu pulled out my three upper right back teeth. The weirdest thing was the sound of those upper teeth being pulled… the cracking and all that. I guess since the teeth are closer to your ear, you really hear what’s going on more than when your lower teeth get pulled.
All in all, thanks to Sabrina and Dr. Chu, I will give Promenade a 4-​star review. Hopefully the girls at the front desk will brush up on their customer service skills. For now, for me, it’s back to my regular Scripps Dental office. I guess if I need more oral surgery, I’d happily be referred back to Dr. Chu and Sabrina at Promenade.

Promenade Dental is a great place to get dental work done. I have been going to Promenade dental for years now. The Doctors are all very professional. The Hygienest is especially good. Not too rough, as many I have been to. The Dental Assistants are very attentive supportive and professional as well. Thank you all at Promenade Dental!

I will start this out by saying I am no fan of the dentist, and unfortunately, I usually take long breaks in between my dental appointments. Thus, my dental health was poor and required a lot of work!
I am writing this review after having a deep cleaning, root canal, extraction, and permanent crown done.
This office is very professional, they often greeted me by name. They saw me in timely manner, have great payment options and I believe they really cared about me as a patient.
After having a discussion regarding electric toothbrushes, when I informed them that mines was an off brand from target, they gave me a free Sonicare :) Jesh, I was super surprised.
I also opted to get the less expensive crown Porcelain fused to Gold, which was a copay of $ 200 or so dollars, but instead I was upgraded to the Blue Block which I believe is the most expensive one they carry.
While sometimes, I must admit I did feel the pain, the dentist were always willing to numb me up and constantly asked how I was doing. I must also disclose that I’m pregnant and can only have an anesthetic that was lower dosed than the usual.
As far as my root canal, it was pretty painless which surprised me (Doctor Sue was great, I wouldn’t be afraid to see her again). The oral surgeon I believe his name is Doctor Chu, was also great. I did feel pressure but never pain, and he ended the extraction with a pat on the shoulder and a simple take care. I was surprised it was over, I was waiting for the painful part.
My teeth cleaning experience was probably the most painful of all the procedures, I did have a lot of cleaning necessary so I partially blame myself. I appreciated the time they took after to inform me of my dental problems and the fact that they gave me corrective actions that could be taken. I didn’t feel as if I was being upsold, but instead, that they genuinely wanted to make sure I got in good dental health.
I would definitely recommend this dental group. I am familiar with Doctor Gill, Doctor Chu, and Doctor Sue who have all made what I thought would be extremely painful experiences, a lot more bearable.
Though I don’t foresee anything going wrong with the work that I have received at this point, should it, I will definitely let you all know :)
One last note, getting my permanent crown was uncomfortable (slightly painful before being given extra anesthetic), however, today is the second day which it has been in my mouth and the bite is perfect and I have zero pain when biting down.

If there was a way to give this place less than one star I would. And the worst part is that it isn’t the dentist or the orthodontist that make me want to give them negative stars it is always the girls in the front. They are rude, disorganized and unwilling to help. After fighting with them for over a year to ever get anything right for my family of five I took our business elsewhere. Over a year later they still haven’t refunded my insurance company the money they were paid for a service I never received. But I’m sure they are «looking into it» and will «get back with me» any minute. I left my sons ortho with them only because all my follows ups are covered as long as I stayed in their office. After today it’s not even worth it to save a couple hundred dollars on follow ups.
I am amazed that this place is still in business. If Dr Gill ever goes to her own practice I hope she let’s me know. But I will never set foot in that place again.

Came here today to get one impacted to extracted come to find out both needs to be removed. I was told by the dentist I should have got my wisdoms out before I was 25 we guess I tried that and I could never find a oral surgeon the was ever comfortable to remove it. Now that I’m 30 I find a oral surgeon that’s willing to take it out but I have to be sedated so they had rescheduled not mad at all. Dr Chu is great and explained everything to me and me feel comfortable when it’s time for the procedure. Not only that I have a few more weeks to pig out before I get the work done since I won’t be able to eat for over a week. Posted my X-​Ray pic.