Sprint Store

This is the worst place ever. They have no idea of what customer service is. I was told to go into this store by the call center and these folks has no interest in resolving my issue. The two previous times I was in this store the sales team were arrogant and rude and management had absolutely zero interest in resolving my issue. Now that I have left Sprint they have asked for my business back… never again Sprint! After 8 long miserable years… you’re fired.

LYING. PIECE OF SHITS!!! Recently my dad and brother went to this store to get information on how they can join my account and how much would they have to pay. WELL Tristen whose 2^nd day of training told them oh it will be $ 70 TOTAL MONTHLY when I went into the store after work the manger whose a 300lb guy that loves to change his name from Kevin to Maurice starts telling me a different story of how the phones aren’t only sale (Samsung Galaxy S7). He then went on and said NONE OF THE STORES have the phones and the minute I said I’m calling corporate he decided to actually look at other stores and find my phones. Well once he found them he said he will call me tmrw and let me know when he can get the phones to the store. He calls me the next day (Tuesday) and says the phone will take 1 week to come and the store the phones are at is 20 mins away from this location. And once again he lied about his name. Well I just called corporate and sorted it out smooth and easy they knew their products and I had no problems getting my new phones added to my account. I WOULD NEVER RECOMMEND THIS STORE TO ANYONE.

I was nervous to go to this store because of all the negative reviews but Arden was just to far for me. Switching over from Verizon and I wasn’t going to be bamboozled into something that wasn’t better than the previous. I went in and was greeted instantly by Maurice, there were three employees there total and no customers in the store. Maurice explained everything and there were no additional hidden fees, he was up front about everything over all the monthly plan and iPhone forever payments were cheaper than my
Monthly payments with Verizon so I made the switch. I also like to read my contracts word for word and Maurice was very patient with me. I’m glad I had this
Good experience compared to all the negative reviews
Prior so I hope from here on out it stays this way.

This store needs to hire more employees, it is the slowest store ever! I have been waiting over 30 minutes and the one store employee has yet to say hello or sorry for the Wait, etc… he’s been helping the same couple for awhile and they’re are issues with their account… the line is getting longer!!! :-(VERY UNPROFESSIONAL!!!

This place is a joke!!! Came into the store to merge my account with the hubby. Two associates working, but technically one employee. The other employee just said, «I’m new and there’s only one cash register open. The other guy (Kevin) will help you and walked away.» Another customer who came into the store at the same time we did, tried to pay her phone bill and was told to wait because the payment kiosk is down. She waited for over 20 minutes and then she walked out. He (Kevin) said,“I’m sorry mam I totally forgot about you!“
Anyways we waited for over an hour and left!!! This place is horrible when it comes to customer service!!! I would give it zero stars if I could!!!

The worse experience I had with any sprint store. The Indian guy was just pathetic and useless not to mention that he was not thought any ethics. I called customer service instead and the problem was fixed in matter of 15 min.

Horrible customer service at this store i went in to get a phone update because i was able to get an update for about two years. I went in and specified i only wanted an update if it didnt change my $ 50 unlimited plan the lady said i would be fine so me thinking she knew what she was talking about I switch my plan but then when she was looking at it to try to switch it back to the original plan she said so you basically screwed yourself now you going to have to pay $ 80 for your plan so I was pissed because she told me that I can switch my plan switch my phone and still pay $ 50 but that wasn’t the truth and then when she was done telling you the phone and got the money and she pretty much told me oh you need to figure out by yourself sorry I can’t help you you screwed yourself pretty much she was done talking to me once you got my money so I was just stuck now paying $ 80 on the phone bill instead of $ 50 on the phone bill for unlimited everything because the lady at the Sprint store didn’t know what she was talking about her name was Shareen s and I went in on June 22^nd 2015 to get a new phone and she didn’t really help me with anything she is horrible and I hope that she gets fired because she doesn’t know what she’s talking about

This is the worst sprint store I have ever been to. I came in to try to add a phone line to my account and the girl working the front seriously acted like she hated her job. She made me feel like I had to rush getting my question asked and once I finished she acted like she couldn’t hear me since they had music playing while goofing off. Note to self DONT EVER COME BACK TO THIS SPRINT STORE AGAIN! I would gladly drive all the way to Elk Grove for better service!

It’s too bad there isn’t an option to put no stars because this is possibly the worst Sprint store in this entire state. They have the worst customer service I have ever encountered. All it is, is an over staffed store, where the employee’s just stand around and does nothing all while listening to inappropriate music on the loud speakers.
Bought my iPhone 6 just two days ago and one of the employees convinced me to buy the 45 $ screen protector by banging his phone on the desk, dropping it numerous times to show me how «durable» it was, telling us «only a drill can get through these» and telling us we shouldn’t have any problems if it was to drop, just two days later my screen is cracked and the protector didn’t even do anything. Call to get some help with my now damaged phone and all we got was someone speaking every rude to us as we tried to explain, interrupting and talking down to us as if we were stupid. When asking for the store manager we were told that they were not working that day, when corporate had already told us theres always a store manager working.
If you’re in the Natomas area, I would suggest driving further to a better Sprint, it’ll save you money in the long run. This store is full of rude, unhelpful, lazy employee’s who are just trying to take your money. Save yourself the hassle.

THE ABSOLUTE WORST! I went to this location to find out about the status of a deposit that was to be refunded to me. Before anybody even pulled up my account I received 3 different answers on how my deposit would be refunded to me. All 3 ways were incorrect. When I finally started being assisted. I was told I should have never went through a 3^rd Party (Best Buy Mobile) and that this is what is expected when I do so. And on top of it all they can not assist me in a corporate store and instead I needed to call Customer Care back AGAIN, after going back and fourth with them for over 45 days.
Note to Sprint: if you think going through a 3^rd party is such a horrible idea, DON’T LET THEM ASSIST IN PROVIDING YOUR SERVICES!
And to add on to that absurd statement I was given. It came directly from the manger on duty… who’s employees have 0 professionalism about themselves. Being I had 2 different representatives yell over me to discuss their plans for that evening.
Conclusion, 4 months later… still no refund of my deposit.

Avoid this place at all cost. The employees are useless and the management is training employees to only sell you things you do not need, not assist you when you have an issue. There is a store in west sacramento that is much more helpful.
You have been warned!

Gave 1 star because I cannot give less… the staff here all suck… they dnt greet or even offer to help you; although there were about 6 or 7 employees. This place sucks and honestly so does the service

Never ever will I set foot in this place again. Fact is that I went with Verizon after thinking that Sprint would allow/​tolerate gross incompetence of these Sprint reps.
I asked one guy (dressed very unprofessionally) a question and his curt reply was «I’m off the clock». Really? This whole store is off the clock. Hey Sprint, do your company a huge favor and fire these morons and hire someone who has even a basic knowledge of business and customer service.

If I could give this place zero stars believe me I would do it in a heart beat. This place and their associates are a bunch of young unprofessionally sales associates that I would refer to them as thieves.
I came in here with my boyfriend at the time to sign him up for a new phone /​contract and was helped by Jojo. She was rude and was just their for a check at the end the day. She was more interested in talking about hair styles and her birthday then helping us out. She was extremely pushing and to my surprise add additional lines to our account. Now I’m stuck fixing her mess with hidden charges and cancelations fees that weren’t showed or explained to when we opened the account.
Never again or would recommend anyone to sprint and their wacked out service and dropped calls.

If I had an option to give them ZERO stars, I would. All I did was call them to see if they had the note 4 in stock and whoever that picked up the phone was extremely rude!!! Either he’s having a bad day or he’s not getting laid because that was unacceptable. Thank goodness I didn’t drive over there because if he was talking to me the way he did on the phone, I’ll be pissed! AVOID THIS LOCATION AT ALL COST!

I wish I could give no stars. Stay away from this location they allow their employees to add lines to your account without your knowledge then refuse to cancel them without termination fees. I’ve been fighting my case with sprint for over a year and they refuse to take responsibility for the actions of their employees. The store manager here, Keith is rude and extremely unprofessional. Even if you live in Natomas I suggest you take your business to the Florin road store.

The employee at this place are really rood when u ask for help they make a dumb face reaction like they don want to help u. Will never ever com back to this place. Can’t wait till my contact is done I will leave sprint worst service and metro is cheap n have better service.

Came in to use my upgrade. When I walked in there were three sales associates on the floor. They were all busy helping customers. One if the associates put me on the waiting list. After waiting for 45 minutes I was helped. The only useful thing that came out of the sales associates mouth was that I could keep my current plan if I bought the phone at Best Buy.
I get that everyone was helping a customer, but I think if you see someone that has been waiting for twenty minutes it’s time to change the conversation that you are having with your customer from your weekend hobbies to phone activation.

Truly I’d like to give a negative star. This location is a complete NO NO! I went in for the HTC One and was convinced that the Galaxy S3 is a much better phone and I will be much happier with it. It was at a better price; I’m not a phone snob, and I actually fell in love with the S3 a while ago, so I went with it considering I purchased 3 phones that day and brought by boyfriend in who purchased 2 himself (5 phone sales for this guy Tre). The salesman Tre (when the rang me up my receipt said Johnny) was all about selling us the cheapest phone so he could use the money we would spend on accessories so he would not have a «naked sale» so he could get commission on the sale… he was very adamant about the S3 being the better phone the whole time… my issue isn’t the phone it’s his lies.
I did some research on the service expected to be truthfully informed when I asked questions. I was wrong — Tre told me all calls land line and wireless were all unlimited. I go back the next week for him to confirm that they are not… only wireless calls and we must share the land-​line minutes… Really!!! I haven’t had to think about minutes in 7 years.
I used my credit union discount which he told me to do before the end of my current billing cycle and so I would receive free activation for ALL lines… not true… I find out from the customer srvc reps in N. Carolina (who are very nice) that it is only the primary line that receives the discount and it takes 2 – 3 billing cycles.
Now I call to confirm the average bill each month and I’m told $ 298 for my 3-​line family plan… Tre at Sprint on Truxel in Natomas told me I wouldn’t pay anymore than $ 70 per person which included the insurance and other charges. He lied to me and just wanted to make a sale! I wish I had stayed with T-​mobile. I had an older plan and MUCH better service… my calls drop and roam like crazy in all of the normal places I like to go, in my whole neighborhood and in my house… I downgraded and would love to get out of this mess without going broke. I wish Tre had the integrity to at least be completely honest with us about the charges. He knows the service sucks — he use to work at Verizon, so he said. I’m a very disappointed and misled customer. I do not recommend Sprint especially the Truxel location.

Hubby’s having issues with his Samsung Galaxy II S that I got him for Christmas… dropped in to this store because it’s convenient to where we live. Unfortunately, the kind of work needed to fix the problem couldn’t be done at this satellite store, but the very nice guy working there directed us to the Howe or J Street Sprint locations for further assistance.
Nice job, Sprint people! Thanks!