Peets Coffee & Tea

I was lucky that my traveling companion is almost as charming as I am. We both charmed the socks off the employees here, making them smile and even laugh at our jokes. So we got some good service. I can second other reviewers, however. This Peet’s falls short of what one would expect. On my most recent visit they were in the midst of a major repair on the fridge case. And the drinks were only ok. But it IS an alternative for all those Bucks haters out there, it’s just to the right as you come through security (Bucks is down the other way). I’ve found that a lot of servers in these airport coffee shops get treated pretty poorly by customer after stressed-​out customer for their entire shift. I can usually squeeze some good service out of them by being wacky and fun. Granted, one shouldn’t HAVE to do that. But I won’t have a chance to bring my drink back for a replacement from 39,000 feet. So it has to be right the first time.

Come in the afternoon after Christmas. They did put too much chocolate mix in my drink. It was super sweet but they were too busy to complain about it. They don’t take their own gift cards, something to keep in mind.
This place was okay but I still prefer the Starbucks. Too bad they closed that down.

Counters where dirty, the employees where not happy to be there and the scone was not fresh even by airport standards. Not what you would expect from Peet’s Coffee. I guess that is what to expect when you are part of a captive audience.

Wow! Dirty counters, hurried baristas (no line) and has 500ml of Evian always been $ 3.59? Maybe so but given the condition of the kiosk it felt really overpriced.

Wow. Love Peet’s coffee beans and make coffee at home using their brand, but I’ll never drink a coffee drink there again. My wife and I both threw our drinks out. Pumpkin latte didn’t taste like pumpkin and the Mayan coffee drink tastes like liquid fertilizer that my dad had in the garage years ago smelled like. And the blueberry scones? Yuk! They weren’t like the crusty mixture a scone should be, they tasted like an oversized, doughy roll. And they appeared to have been previously frozen. Terrible. We threw those out too.

I don’t know why I bother with hoping that the coffee will be different each time I come through here. Located within terminal B of the Sacramento International Airport, there really aren’t many other options other than Starbucks (outside the security screening area) for coffee, and once again the need to feed my java addiction gave in and I bit the bullet and purchased a coffee from Pete’s.
The coffee tastes bitter and burned and, although it’s only a few bucks in price, when I’m already paying a higher price for everything in the air terminal I would hope that I’m at least getting something more enjoyable than coffee that tastes like it was reheated in the microwave from yesterday’s brew.
I considered picking up a breakfast item along with my coffee but apparently the grab and go sandwiches were already sold out. At 9:30am? Seems like there should be a little more option still. I could have settled for a muffin which they had plenty of but I’m not paying more than the amount of my coffee just for that.
Now I’m on my plane thinking I should have just waited for the free coffee durring my flight. At least I have a larger cup now though, I guess thats what I paid for really. Now I can just dump the contents of it down the lavatory sink and then have the airline attendant refill with some in-​flight airplane coffee, which I’m sure will taste far better.

Great coffee but if your going to serve breakfast sandwiches then do it right. Greasy garbage food should be taken off the menu and it’s overpriced to boot! The egg is some kind of rectangular (I’m sure not fresh) rubbery price if sick with some kind of «cheese» product on a greasy croissant. I was going to say worse than an McDonald’s Egg McMuffin but I can actually eat those.

Rude female worker, who continued to insist that «we’re closed», (at 4 PM?!?)?? I asked her if there was anywhere else open, she responds «we’re closed». I go to the bathroom, pass by Peets again, and see the same rude miserable looking chick with the store magically opened and taking orders with a scowl on her face. 8÷16÷15 it is 510 PM. I hope management deals with that unacceptable employee.

Let me start off by saying that I’m a former barista and prone to snobbery when it comes to iced coffee and espresso drinks. I expect a certain amount of bitterness when most places pour hot espresso over ice to make an iced latte. I don’t know what the barista did to my iced vanilla latte yesterday morning, but it was smooth as silk and PURE PERFECTION! It gives me hope for the world out there and for airport coffee.

I’ve had great experiences at other Peet’s Coffee & Tea locations, but this was a disaster. I get that it’s in an airport, but I was hoping that Peet’s was one coffee spot that would maintain quality throughout all its location.
I ordered the egg and cheddar croissant (supposed to be $ 7.99) with a small coffee ($ 2.35), which came to $ 12.25. My cashier grabbed a small pastry bag out of a heating contraption, slid it across the counter, and turned around to pour my coffee out of a large dispenser. I sat down (luckily I had not wandered far), looked inside the bag and realized the squished little croissant had sausage on it. I returned to the counter, let the worker know, and he switched it out for another bag. This croissant was also squished; the egg was bizarre, square-​shaped and foamy in texture, and I did not realize that cheddar could be melted down to the consistency and color of nacho cheese! I wish I could say the coffee was a saving grace, but it was ultra burnt and unenjoyable. Come on, guys!
It wasn’t until later, when I really didn’t have time to go back because of my flight, that I realized my original cashier had charged me for «1 Crois Bac Egg» at $ 8.99. I probably should have checked at the time, but the cashier also probably should have hit the «1 Crois Egg» button, because we had an entire exchange about whether the egg and cheddar breakfast sandwich was any good. He said yes, but I say, «No!»

Coffee was good, of course even better since it was 5am, had the Latte, nice creamy and hot, hit the spot at Sacramento airport.

Me: exhausted haggard traveler looking for a place to fill my water bottle (strange dearth of fountains at this airport) and a bit to eat. Reads reviews of terminal A food options and determines it’s safer and maybe even healthier to get a thousand calorie muffin at Peets.
You: peet’s coffee employees who cheerfully filled my bottle and served me your muffin AND when I mindlessly abandoned my $ 16 of change (like I said, exhausted traveler) you sought me out across the airport to make sure I got it back. You are kind, diligent and most importantly, honest. You serve as an example to us all when these traits are ever harder to find. Thank you for your integrity.
Also the muffin and water were delicious and rejuvenating.
Also I called Peets headquarters to tell them how awesome you are.

No one likes early mornings at the airport which is why flyers depend on coffee to help us get through our day. What would make our experience and morning better is a smile and great customer service.
I’m giving this Peete’s three stars because customer service was lacking.
First, the cashier wasn’t paying attention. I repeated my order to her twice AND she asked me twice if I wanted a receipt. She was too busy laughing with coworkers and a crew of fellow airport employees that came in to get coffee.
Second, my barista looked soooo unhappy. Which is fine, we’re all allowed to be unhappy I guess. However, when she called out my drink she set it on the counter pretty heavily that the coffee actually came out of the drinking hole. I had to get a napkin to wipe the coffee off the side of the cup. No apologies. No smile. No «have a nice day.»
Sigh. At least the latte as good.

Customer service I’d give a 1.5/5 – I asked the lady working the counter what she recommended and she said, «everything.» When I asked her to be more specific she said, «I like everything on the menu.» No help at all.
I ended up ordering a Carmel macchiato since that’s what I usually get at Starbucks which, I didn’t realize was located the opposite way within the B terminal, and it was overly sweet! Didn’t taste good at all and left a nasty taste in my mouth. I’ve been to Peet’s before and have tried their green tea blended drinks and thought they were delicious so I was saddened and a bit surprised to discover their macchiatos weren’t as award winning.
They do have a small area within the coffee shop that offers patrons limited seating but I suggest waking towards the ‘unofficial’ food court area (next to Jack’s Urban Eats, Dos Coyotes, and Burgers and Brew) where there are tons of tables offering more room to spread out.
Probably won’t be frequenting this location as the customer service wasn’t all that great and neither was the drink I had.

Sure, let’s have a coffee while we wait for the flight to board. Because for darned sure, it’s going to be at least an hour until I get a drink on the plane.
Good vanilla latte. Made properly with a good amount of very light foam. Yum.

The new maple frap with coffee grinds added, yes please! The staff was all very talkative with me and gave great suggestions. Cheese Danish is bomb! Coffee and Danish 9+ bucks, eh, that’s why you get 4 stars. It is the airport though. :-)

Awesome employee.. Fast service.. I got my mocha. And I was out in less then 5 minutes. Now thats what I call fast service.

In the Sacramento International Airport there are three different coffee shops. Old Soul before you get to security, and Starbucks and Peet’s once you get through security.
Peet’s and Starbucks are on opposite ends of the terminal so instead of walking all the way to the other side, we decided to check out Peet’s. I have been to Peet’s many times before because they are located all over the place in Sacramento, but this one just doesn’t stand up to the quality and service offered at the other locations.
At 10am they were all out of breakfast sandwiches and their pastry case was barren. So was their refrigerated case with a few Odwallas and two clamshells of brown strawberries.
I ordered a Large Iced Green Tea and I was given what the cashier said was a black tea. She exchanged it for the right one and my friend bought the black tea she accidentally poured which actually turned out to be black coffee.
Fail.

What is it about airports that all food service employees are just sad and miserable and can’t seem to make whatever they’re supposed to be preparing worth a damn?
I passed on stopping at my usual Peet’s on the way to the airport since I didn’t want to have to chug my latte or dump it when I got to security.
I saw the line at this Peet’s and hopped on into it. There was a barista offering coffee, tea, or baked goods to anyone who didn’t want something made at the bar. Some blonde beezie about 5 people behind me decided that because she was ordering just coffee she could get in front of me in line.
Once I finally got to the register, I saw that they didn’t have oatmeal. I feel like this should be a staple at any Peet’s, airport location or not. I settled for one of the 4 granola bars sitting in a giant holder. Frankly, the place looked like it had been looted.
After I finally got my drink, I grabbed a straw and wandered to find a place to sit. Once I did, I stirred the espresso, syrup and soy milk and noticed that the milk had curdled. I even tasted it to make sure. Yup, curdled.
I went back and pushed my way to the bar and told the barista the milk was curdled. He actually pulled out the milk and told me that it wasn’t expired. Dude, I know, you just made my drink wrong. He told me that no, because the coffee is «so acidic» it curdles the milk. In WHAT UNIVERSE is curdled milk okay? I actually told him he made my drink wrong, a drink that I order every day. I had to tell him HOW to make it. The final product was slightly better but not by much. I don’t think he used espresso in the second one because it tasted like iced coffee and soy milk.
The only reason for 2 stars as opposed to 1 is because the barista gave me a half-​hearted apology afterwards.

The service here was faster than at the Peet’s outside of the airport it seemed. Everyone was friendly despite a long line and drinks were made fast and got people out to where they needed to be. The store itself is clean and looks well maintained too. It feels like a cozy coffee shop despite all the huge windows at the airport and that CA sun!
The coffee itself seemed just like what you’d expect from any Peet’s. No shortcuts here!
I was pleased to find that I could get just plain milk for my infant child here too. I was looking at a few of the shops for milk for her (because we didn’t bring a ton due to TSA screening) and none seemed to have just milk. There were protein drinks and maybe even almond milk but not regular milk. Here, I had the option of what percentage of milk and quick service with a smile. All of this made for a pleasant experience.
I’m also sure that all the passengers on the plane with us would praise this Peet’s for the milk because my little one received her current favorite drink of choice on the plane with no delay and chugged that stuff like a sailor with grog!