Surewest Telephone Company

I love surewest! I never have to reboot my system ! It always works! My Internet is faster than comcast! They are easy to talk to. The customer service people speak English, which is great! I have nothing bad to say about them!

Our internet, cable & phone got cut off last night. Zack was «helpful «. The system would only let him schedule a dispatcher on Thu-​2 days from now. This morning STEVE says someone will arrive today and gives no exact time. I stay home all morning. I call at noon to follow up. Jerry says we are not scheduled until Thursday.
I can not wait until we dump CCI. I Hate when customer service does not tell the truth!!!

These guys are great. Their website was quick and easy to navigate. I scheduled an appointment time and immediately received a confirmation email. Our technician, Eric was super friendly and professional. He finished the setup within 25 minutes. Much more satisfying than my past experiences with AT&T and Comcast. So far, I am more than happy with their service, and their prices are great. Highly recommend!

UPDATE: DOWN GRADED TO 1 STAR FROM TWO.
AFTER MAKING US WAIT FOR SERVICE SO THE INSTALLER COULD COME IN THE HOUSE AND CHECK THE JACK– WHICH WE TOLD THEM WE DIDNT NEED SINCE IT WAS INSTALLED 30 DAYS AGO – THE INSTALL DID NEITHER. JUST DID HIS OUTSIDE WORK AND SPLIT, NO INSIDE VISIT NEEDED OR MADE. SO SERVICE COULD HAVE BEEN COMPLETED 10 DAYS EARLIER.
ORIGINAL 2 STARS DISORGANIZED, DROPPED CALLS, DELAYED INSTALL, UNNECESSARY DISPATCHES, ONE VERY GOOD SERVICE REP – SUSAN G IN ROSEVILLE.
Assignment and Technical Service;
We’re talking POTS (plain old telephone service) – SIMPLY DIALTONE. Reinstalling a land line that was disconnected less than 30 days ago. COMPANY INSISTED ON AN INSIDE PREM VISIT to check a jack they installed a short time ago and which is working fine. This delays the service for 11 days until 9÷14÷15.
If the Telco needs a dispatch for the f1/​f2/​or drop to sni, that doesn’t require me to host an inside visit, and their newly installed jack is working!
Customer Service Center:
Made 6 calls, each took over 10 minutes to get to a rep, and each was dropped or disconnected instead of a hold or a transfer. Giving them a callback number didn’t seem to work, and I was always told sorry, but they were really busy.
Finally, on the 6^th call (a total of 37 minutes), the order was taken by a GREAT SERVICE REP— SUSAN G (turned in a thank you to her boss).
Then. we ran into this must dispatch so your service is delayed issue above– even speaking to the team leader Loren didn’t help, he just want to make sure the newly installed jack is working. It is! All in all, the unnecessary prem visit costs the company extra dollars, which translates eventually to increased rates for subscribers (me), since we’re the folks who provide the revenue and dividends to the stockholder
These folks have changed their name rather often, (Roseville Telco, Sure West and variations, Consolidated so am posting there also)

installation review:
scheduled time frame window 8am — 12pm. arrived onsite at 10:30 am finished installing fiber internet at 11:50 am. install staff’s name was greg.

Installation was a breeze and customer service of onsite technician and office staff are impressive. Cecilia in the office was very cordial and patient with my questions. Cant remember the technicians name but he went over the installation and asked if I had any questions.
Super good deals right now for service, but I would say that comcast is a little more reliable than CCI. Depends on how much you are bothered by losing a connection and needing to reset your router. I will keep the additional $ 50/​month comcast charges for relatively the same service.

They are Consolidated Communications now. Still can walk in and easily pay your bills and such. Customer service has declined since the changeover from Surewest to Consolidated, and you can feel in the air that the employees are not happy about something. Not uncommon to walk in and find 3 employees at the desk busy with something other than helping you. More professionalism needed.

We have had SureWest for a while now, after escaping a previous provider who used to have a sort of monopoly in our neighborhood. Since making the move, we have only lost internet service once when someone hit one of their supply junctions (?) and even then we only lost service for a couple of hours late at night and were given a credit without asking for one and it was much more than I would have even thought of asking for given the situation and how long we were out of internet service.
Cable services have been good, with the only exception being our DVR has had to be reset a couple of times from their end for whatever technical reason. However, each time we called in to handle the issue, customer service was on point and very helpful.
The only complaint I have at this time is the cost of services have become significant since they joined up with CCI and of course that was right about the time our discounted rates expired. I will probably be contacting them in the coming week to see if there are package deals for existing customers since another friend did so and was able to keep her same services and her bill went down by almost half.
All in all would recommend them to a friend as a valid option for internet and cable services, especially since their customer service has been great to date. I am still waiting to see (especially after reading other reviews) how things look in the coming months with as their «growing pains» and kinks from their merger with CCI subside.

Every interaction with them has been super.
We started with just internet. No upsell, the phone rep actually listened to me, and was able to go off script when I explained I had some technical competence setting up networks. No hidden fees came up.
Installer was great. He did neat work, made sure everything worked, and took the time to go over things thoroughly with my non-​tech husband.
Internet speed is very close to advertised speed, even on Saturday nights. Upload speed is actually higher than advertised. Modem has better technical specs that the Uverse modem we ditched.
We decided to get phone service as well, and that went great. Unfortunately, the number we were assigned gets a boatload of robocalls, but there’s nothing Surewest can do there. Web interface is a bit clunky for handling this — beats AT&T, but not nearly as good as Google Voice.
Made some changes to the phone service, and it was handled quickly and professionally, again without upsell.

I had been living in the dark ages. All of my devices and electronics were not with the same company. I was paying thru the nose i. finally stopped working out long enough to get some things organized. I was initially going to go with Xfinity. I called Surewest to tell them the bad news and got into a conversation with them about combining everything or almost everything. It was well worth the effort. I am now paying about half of what I was before. Things are working faster. No hassle’s no problems. I am totally satisfied with the service. The real person I spoke with on the phone was very helpful. I did not have to wait long. The transition went smooth. I am a happy camper once again.

DO NOT USE THIS COMPANY. My experience with SureWest (and this office, specifically) is one of the worst customer experiences I’ve ever had. We had cable + phone service for 6 months, and had to move outside of the SureWest service area. So we are now stuck with a $ 300 early termination fee.
The woman behind the counter was about as cold and aloof as anybody I’ve ever dealt with — she acted like I didn’t even exist. When it turned out I didn’t have all the parts (a separate phone gizmo that was mounted in a different area than the regular cable box, and which I didn’t know had also been installed until after this incident), she didn’t budge or give me any slack when I told her I had no idea what she was talking about. Nor did she give me any information that would have helped me understand what she was talking about.
The other people behind the counter also did not intervene with the woman’s aloof and almost arrogant attitude.
I am going to see if I can challenge the $ 300 early termination fee. But here’s my advice; USE ANOTHER SERVICE. Go to Infinity or even AT&T, but do NOT use SureWest. They’ll make it easy for you to get started. But once you’re in, they’ll treat you with zero respect — at least this particular office will.
I would have given them ZERO stars if I could have, but it appears you have to give them at least one star for the review to be accepted.