Texan Hyundai

This dealership was the worst ever! They had a car advertised online to be certified and looked flawless on pictures. I get to dealership and the car had looked like someone side swiped it and the rim was bent terribly! It had over 3,000 more miles than advertised and then on top of that the car was not certified. They claimed it was certified ready! Wth is certified ready. Either it is or isn’t certified. They were rude and unwelcoming once I expressed my concerns. Walked away NOT purchasing from this dealership and won’t ever return to buy anything. Went to a different dealership and purchased my certified vehicle that was exactly what the pictures and description described also with friendly staff ready to help and sell me a car.

Save yourself the 45 minute drive. Incredibly nice and helpful before you close the deal and then completely rude afterwards. Received a call 2 months ago that the plates had arrived. Advised them that since I do not leave near the dealership I would prefer them to be mailed. 2 months later still no plates. Called to get update and the incredibly rude receptionist, who was rude to me and my wife on separate occasions, stated that there was nothing she could do and couldn’t get a new temp place because it was costing THEM money. WTF? You just got $ 24K from me and it’s gonna cost the dealer money? Argued with me until I said I needed to speak to a manager, tried to convince me that they couldn’t assist, and I said I’ll leave a voicemail transfer me. Felt like I was arguing with a debt collector. UNREAL. Needless to say I will NEVER go back to this dealer. Great job on getting repeat customers! They have a lot to learn from most Houston dealerships. I recommend Brazelton Auto over this dealer.

This dealership has amazing service both when selling you a car and also when servicing your car! Everyone is so friendly and helpful!

I love this place. The only car dealership I trust. Bought my 2011 Hyundai Elantra Limited from them back in January. They made the process of buying my first car very smooth and I was really excited. If you want to buy a car ask for Wil Logan or OD they really were the best & the financing guy was very sweet as well. Overall it was a very good experience and I got a very good deal on my car. The service department is very helpful as well whenever I need an oil change or have a small problem I need help with they’re always there to help me and are honest. If you’re thinking about buying here you should check it out!

Update: I called to try to resolve this issue with a manager and not a call back. I guess these sexist pigs don’t mind. Or losing customers. I’m telling everyone not to come here. Go to carmax

I bought 2 cars from Texan Hyundai. One a 2012 Genesis and a 2015 Genesis. Rod and the management staff went out of their way to help me. I felt I got a fair price and great finance terms.
I have referred several friends and family and all are happy with their experience.
For service I bring my car here and they always give me a great price and a car wash.

This place has the worst customer service I have ever dealt with in my life. They took my social security # and my credit card # and said we had a deal on a car. Next thing you know they are changing up the deal. The GM hung up on me while I was on the phone. The sales manager hung up on me. And the salesman I was originally dealing with avoided my calls and would not answer. I feel very uncomfortable that they took all my personal info and didn’t even sell me the car. I had the money ready and don’t understand why these guys treated me like trash. Don’t deal with these unprofessional people!

Just left Hyundai after rescuing my kids from getting completely screwed on a used truck. The sales guy and manager were asking about financial information that did not pertain to buying a vehicle. When I got there the sales guy said that the advertised internet price was cash only! Really!!! Pretty sure that is FALSE ADVERTISEMENT!
They may do better with new cars but would rather have us walk out then to work a deal on a used truck.

They are always fast with service and very nice… Making fresh popcorn while you wait is always a plus!

Update: 13 000 miles and in love with my Sonata! Still in hate with this dealership! Go to some other dealership to buy your Hyundai like I did, drive extra 20 miles, it’s sooo worth it!
I’m not the type who writes reviews but here I am writing one because everyone needs to know about these guys. What morons! First of all, I did buy a sonata from another dealership and ABSOLUTELY LOVE IT! 2 months and 5000 miles later, I hate myself for not buying one sooner.
Anyhow, back to Texan Hyundai in Rosenberg. (Sarcasm coming up) Do not haggle with these little cry babies or you’ll hurt their darned feelings. After looking at a few sonatas I settled on the one I like. We go to sales guy’s desk and he asks me what I wanted to pay. I told him I’m not sure what the market is doing, get me the best price. She he went to his manager or whoever and came back. I told him I was looking to pay a bit lower than that. That was it. He got upset I suppose. Told me he did not have time to waste cuz he had given someone else an appointment and maybe I could come back with my trade in and he’ll talk to me. I’m like wtf? Anyhow I needed a car. And sonatas are great but also very reasonably priced cars compared to other brands in the same class. So couple days later I returned with my trade in and after waiting for hour and a half another sales rep comes to me and tells me that the guy I spoke to originally is upset because of what I offered to pay and they do not have a car to sell to me. In other words, don’t waste your time and go home. Really? In 1 round of negotiation? Perhaps I should have just accepted what he told me or even better offer a higher price so that I don’t hurt their feelings? As a customer everyone has the right to get the best deal possible. Anyhow, I took off to Hub Katy that same day because the dealership but further up on highway 59 did not have the car I wanted. I bought the exact same car for approx $ 500 more than what I offered to my sales guy. So here you go Texan Hyundai. Keep your fu***ing inventory on your lot. There are other dealerships who want to sell their cars… bunch of cry babies you guys are! Put up a poster at the entrance saying «Accept the price we offer because else we don’t have the time time to waste on you. Plus our feelings get hurt real fast»

Leslie Is an amazing salesman! If you need a car, they will help you leave with one! Best Ever :)

This place has been great to me. I cannot get anything done during their normal weekday hours, so I take care of everything on a Saturday. The service has been great. There is just some issue with the dealership. It does not have a body shop, so it is contracted with a local shop. And everything requires an appointment, walk-​in will most likely be turn down unless you are buying a car. Another issue I had, has to do with my car alarm. When I first bought it «brand new», they said they install the car alarm already, however when I realized my car alarm does not do anything I took it back in and they said the cable was never connected. They connected it and fine tune the sensitivity and now it is working. Apart from a few minor annoying instances, I will not choose to go to anywhere else, unless your car needs some detailing/​body work, then go to another dealership with a body shop on lot.

Came in last minute — NOT knowing they were closed as we clearly asked them before we entered whether they are closed or not. They told us they will be open as long as «they can get our business» — only to figure out later they were closed. We would never want to intrude if they are closed. I work for retail and perfectly understand how that feels.
Mike, one of the managers, spoke to us and gave us the bad attitude because we came in when closed, and we even told him we honestly did not know they were closed. He was extremely rude and was completely impatient with us after being informed this is our first time at any Hyundai dealer and on top of that, he was too defensive of the Hyundai brand to the point we can’t even get some of our simplest questions answered. The negative phrases he used against us are as quote: «I am not here to play games with you», «I JUST told you the price earlier!», «You are NOT listening», and the list goes on and on…
He was so aggressive and ill-​tempered that even the salesperson helping us had to «follow along with him» and «agree with him» because of his attitude.
We left the dealership uninformed and given a bad first impression of Texan Hyundai dealer, but not Hyundai brand at least. The salesperson was kind, and I felt bad for him to have to work with this manager. I know there are other managers in the dealer who will most likely have a better attitude. Nonetheless beware of Mike. He will pressure you very hard to buy their car even if you clearly say I am just looking around.
One Golden Rule in car business to be successful:
If you make customers feel comfortable and not pressured, they will be willing to pay the extra money to buy from you.