Legacy Ford

Patrick and his team did a great job of making my purchase experience quick and painless. The deal was very fair and easy. I have done business with them before and will continue to do business with them in the future. I have referred several friends to them and they always do a great job taking care of them as well. Highly recommend.

It’s a lot to read, but could save you serious time and frustration!
On December 25^th I went on the website of Legacy Ford because I had to turn in my leased Ford Edge. I wanted to check their inventory of used cars as I did not want another Ford due all the issues I had in the 3 years I had the Ford Edge.
I found a used 2010 Nissan Maxima (love those cars) so I sent a text message to the number listed on the website to see if it was still available. Being that it was Christmas Day, I didn’t expect a response until the following day, however, I got a response instantly. I was told by Willie, that the car is still available and we set an appointment to meet at the dealership the following day (26^th) between 10am and 10:30am.
We get to the dealership, me, my dad and my 3 year old son, right at 10am. I was upfront and honest with Willie. I was WAY over my mileage on my lease and my credit score is sub par. His exact response «credit doesn’t matter here» (that’s a lie)
After about 45 minutes of paperwork and him trying to convince me to get another Ford we found out that the Maxima wasn’t there. One of the mechanics took it to «run errands» and would be back 30 minutes. It was getting closer to lunch time and my son’s nap time so I told Willie to call me as soon as the car got back to the dealership and we would head back over. An hour and a half passed and I got no call, so I called. Apparently the car still wasn’t back. Around 4pm the car was back and we headed back over (I really wanted that car)
We did the paperwork, I got the car and we left.
A week later, I get a voicemail from the sales manager, Anthony at the dealership. Telling me I need to bring the car back my contract is «null and void» and there was a discrepancy on the mileage. After I returned his call and he was beating around the bush, I discovered that the dealership made a mistake and they wanted me to pay for it. I called him out on his lies and told him that it’s their fault and I’m not going back there. He then began to tell me if I don’t then he will have someone come pick up my car and I will need to come get the Ford Edge back. At the end of the day he called me back and apologized and told me that he admits it was their mistake and they will take a $ 5000 hit because of the error and his boss was threatening his paycheck if I didn’t come back in and «rework the deal»
15 days after having the car my transmission died. My car just stopped in the middle of the highway. I called Legacy Ford to try and get a loaner while my car is in the shop. It’s like pulling teeth to get someone to call you back. I spoke to FOUR different managers and NOT one of them called me back. Including the General Manager Patrick. Luckily someone did show up to my house with a loaner. As of today (3 months later) I am still waiting on a call from 3 different managers, one still being the GM. Last week, I signed papers to cancel my extended warranty since it hasn’t covered either of the 2 repairs on my car. I was told by Sean, the finance manager, that he would call me back when it’s completed, that has yet to happen and I signed the papers over a week ago. This place is unprofessional and unreliable.

The sales department did a wonderful job. The Quick Lane service department has failed us several times. The most recent was just this past Saturday. My husband brought his truck in for a 30,000 miles oil change and fuel injector flush. We live 5 minutes from the dealership. By the time that he and my 3 year old daughter got home, he had lost ¾ of a tank of gas, because of someone doing faulty work regarding his fuel injector flush. His two year old truck could have easily caught on fire with both him and my daughter in it. Then, when speaking to the manager about a refund, he stated, «We will have to see how much the cost was before we issue a refund.»
Another time the service department failed us was during a simple tire change when my husband had a flat. They horribly messed up his rim in the process, and then they did not tell him. After my husband called to get it fixed, they then took two weeks to refinish his rim because they did the wrong finish the first time.
Needless to say, we are NOT happy.
Update– A full refund was issued and my husband’s truck was detailed. The service department did everything in their power to make it right in the end.

They have terrible costumer service I call to schedule a service for my truck and the guy just acted very rude.
Good thing I haven’t done my service with them. I’m not going anymore there

Gave them a second chance since the manager contacted me, still had a bad experience. Do these people not know what they’re doing? Don’t go there. The 5 stars given are clearly those who work there or rigged.

From the day I bought my 2015 Taurus to this day I had nothing but great service at Legacy. I came in from a 2014 VW, was first going to get another VW, but the VE dealer wanted to give me less the $ 10k, $ 2k under «rough trade»…
Ended up referred to Legacy Ford, came over and Abraham helped me to pick a family sedan, I chose a 2015 Taurus SEL loaded! The sales process was very much straight forward, there was a great rebate on the car I chose, Legacy got me what my car was actually worth (take that West Houston VW!!), and even with a less-​then-​perfect credit situation they got me a great rate with Ford Financial!
Like every brand new car, there were a couple of adjustments that needed to be made, and everything was taken care of quickly and the results were awesome. Today I came in for my first oil change, and once again, service was a ¹⁰⁄₁₀.
Great shout out to Patrick, Abraham, and the service advisor (forgot his name) for the professionalism. They couldn’t have picked a better name for the business, Legacy fits this dealer very well! I am pleased to come back here from Katy anytime to get my car serviced!

First of all, I bought cars everywhere in Houston for over 20years from BMW, Toyota, to Fords. This dealership is the most professional and easy to work with. You get 5 star treatment and first class service.
In 2012, I bought a titanium Escape load out with auto start, navigation, seat warmers, rear view camera, sync, and everything. I got a great price and bought easy care warranty to 100,000 miles. Loved it since I lost a key they replaced it, need oil changes it was covered, and the service at Quick lane with
Keenan is just impeccable. I had a minor CV issue and brought it to Joe Meyers and got taken to the cleaners. Joe Meyers said I needed a break job here Keenan at Legacy are honest people and told me I really did not need it. They are so nice to work with that I do not have to worry about being tricked like other dealerships.
So when my sister needed a car I took her here too.
Still same great finance person Tony Storrie help me get the same great plans that I had on mine. You just feel that Tony cares about the customer and really listen to our concerns. Since my first car he has been there and I will tell you it is impressive to have such a professional that goes above and beyond.
So if you come look for him.
Now today I am back again for a Mustang GT v8
For my hubby. So I contacted David Villeda and he was really helpful. Even when it was late night I was able text him with mustangs I wanted to show my husband. He called me in the morning to confirm the appointment and had the car ready for me.
So when my husband arrived he greeted him with keys and the two cars. That is what I called excellent service.
Overall, I am again a three repeat customer because they are small town honest values with 5 star service. I would recommend them 100%!

My experience with Legacy Ford was unsatisfactory. After coordinating with the internet sales department and explaining my needs, they set up an appointment with a different sales representative. Upon arriving for the scheduled appointment, the sales representative was out conducting a dealer trade. I had to walk through everything again with a different sales representative again. I was assured that I would be offered the best trade-​in value for my vehicle, which is why I drove to Rosenberg. However, the offer was $ 4,000 less than my other offers. I asked that they match the other offers and I was told you could not do it because the other offer was a retail price. I checked the NADA and it was nowhere near retail. So, ultimately Legacy Ford was trying to make more than $ 6,000 on my trade-​in, which I feel is deceptive and unfair to the consumer. I have shared my experience with the Legacy Ford Management team, and (not surprisingly) I have not heard back from anyone. I will conduct my business with a different Ford dealer.

Feel bad– should be 5 STARS FOR LYING!!!
Fantastic!!! Best Liars EVER!
I bought a car from the amazing Lying Lamont.
Asked Fibber Lamont if I could have my Ford serviced at a different dealer, because I don’t live anywhere near Rosenberg, TX. He ‘promised’ me if I bought the extended service plan that I could have my car serviced at ANY Ford dealership in the country.
Had 3 different dealerships call and speak to Lamont directly. He was so amazing in lying to the other Ford dealerships, their words to describe his lies, I cannot type on this review, but they were impressed, to say the very least. I was not impressed with Lamont’s call back/​response time with new and better lies to cover his original ones. He will have to work on his, «I’m so sorry I didn’t call you back at the time I promised, I was in a meeting, sales seminar.» I knew lying Lamont was lying when he said he would call back or call you right back, I promise. But when I got him on the phone after calling 4 times, he should have had something better prepared. A 5 star liar always should be at his 5 star lying best!!!
Also 5 stars goes to Patrick Sexton for backing Lamont’s 5 star deceit with 5 star hollow empathy, promises of results and lies of his own. Also giving props to Alex in financing who kept the team-​lie-​corp in 5 star line!
I bought my Ford with cash, so I don’t know if Lamont’s lies carry over into financing, but I’m sure they do! What are you waiting for! You need to be lied too! GO TO LEGACY FORD!!! And if you want to see a great smile while being lied to your face, ask for Lamont the Lair. They’ll know instantly who you mean! And he will probably throw in more lies for free! Its 5 star service, after all!
I’ve had to pay for all of my Ford’s oil change and maintenance. But what’s a few hundred dollars when I got to have my own Legacy-​Lie-​experience.
Go see Lying Lamont at Legacy Lying Ford Today! 5 stars!!!

Just bought my car from the best sales person! Thank you Abraham Barajas! Great customer service!

I stopped in just to browse vehicles and I was pleasantly surprised at how professional and friendly the sales specialists were. I usually HATE dealerships because the salesmen always make me feel pressured and rushed. Not here! Although I am not yet ready to purchase another vehicle, I will definitely be coming back to Legacy when the time comes! :)

I am upgrading my rating since my last review. I continue to make reservations for my Quick Lane services, and have noticed that turn-​around times have improved significantly. Yesterday I was in and out within 30 minutes. John Smith does an exceptional job with customer interface. I also appreciate Paul’s response and concern regarding my previous review.

I will admit I have had pretty shoddy credit primarily because my father died when I was barely 20 and still in school and had to help my mom make ends meet basically becoming the primary bread winner. When I moved to Houston in ’99, I had ONLY myself to depend on so I HAD to make ends meet regardless of what the consequences were: rent & utilities were always a priority.
I have never had a BRAND NEW car; I have always gotten used ones. Due to a repo on my Jeep 3 yrs ago, I ended up getting a used ’07 Kia under my mom’s name in a local used car lot back home. I was only 2 pymts away when my car gave out (out of the blue) and now needs a new motor! I did NOT want to have a car pymt at least for a year, but it was clear I needed to do something ASAP or be left without a car.
I remembered a high school friend, John Powell, who also happens to be on my Facebook announcing that he was now at Legacy Ford so I decided to call him up and pay him a visit last Tuesday. I had my mind made up that I wanted a nicer pre-​owned vehicle from a trusted dealer. I discussed with him my limits and what I wanted and also informed him of the repo which he told me not to worry about. When I arrived, he had a list for me, & we went around the lot looking at just about everything. I test-​drove an ’09 Dodge Charger & ’12 Ford Fusion; needless to say, I fell in love with the Fusion because of the feel & loved the color.
Well, as luck would have it my credit was approved for the Fusion! But apparently I did not realize some of my paperwork was outdated & I needed to get lots of things in order to take possession of the Fusion. John had said he was holding the car for me, but I went on Friday to tell him I had the money to hold the car for sure and saw the car leaving the lot. Poor John was pretty bummed out too because noone told him that they were going to show and sell the car after he had them remove it from the listing.
Well as things so happened, my mind kept going over & over something he had told me: try getting a new car, it can’t hurt anything. That night I mulled over those words all night & decided to pop onto the website to look at the new cars & their prices & fell in love with the Fiesta. Sat, I went by & told him what I wanted to do so he went right to work on it for me. We searched the lot for the exact Fiesta model I was looking at, but the only one on the lot was white. I told him that I would settle for white if that was all they had, & he stopped me & told me «I don’t want you to settle just because, I want you to be satisfied & happy with everything about your new car. Let’s go to the back because the truck just got here with more new cars, & maybe we’ll get lucky.» We went on back, walked down some aisles & then a light from heaven came down on this beautiful metallic silver Fiesta, my same model!!! The car hadn’t even been put in the system & had 0 miles on it!
We went back in & did the paperwork. He forewarned me it was going to take awhile because they were going to do EVERYTHING in their power to get me approved regardless of the past. I hung out for a couple hours & left for an appt. He did call me later that evening to tell me my car was approved but with some stipulations. I faxed all the extra documentation & references to him the next day. On Monday before I left my place, I went & picked up tamales for him because it seems like he never eats, lol, & headed out there around 3:00.
The paperwork had been submitted, but they were waiting. It was around 6:00 when the final response had been received that everything was approved. (my car was still wrapped in plastic, lol!) John told me that Robert did NOT budge and they were relentless on getting me approved and out that door with my new car. I got a really great deal on my car too; my payments are way cheaper than what it would have been for the used Fusion plus the Fusion already had over 46K miles on it. My car is beautiful and includes SYNC and has a lifetime warranty on the engine and transmission.
I know John was tired, but he stuck by my side and we all just kept joking around and talking about old times, and he kept reassuring me that the car would be mine and to calm down (my nerves were SO shot).
If you’re in the market for a new car, or even a pre-​owned for that matter, PLEASE go to Legacy Ford and ask for JOHN POWELL, JR. He is my buddy and new best friend (lol). He did not give up on me, and I know he will not give up on you either. He will work tirelessly and relentlessly to get you in the car you want and make sure you are happy with your purchase. If you go, tell him I sent you and that you want the ‘red carpet’ treatment (lol) because that’s what I feel about the service I received from John and all the staff: Robert, Willie & Paul. It’s such a great feeling to be driving this fantastic brand new car.
Go see John TODAY!

I contacted this dealer because I was very interested in a jeep they had on the presale lot. We cut a deal over the phone. I told him I needed to get a hold of my bank because I was already pre-​approved and I would go see him after I got of work. The lady at the bank that I had been dealing with happened to be out of the office that day and I could not get a hold of her. I contacted the sales man and told him this. He said not a problem, he would put the jeep in the back and hold it for one day. I told him that I would be out the following evening after I got off work.
Someone from Legacy contacted me mid afternoon to confirm my appt with the sales man to buy the jeep. I confirmed i would be there, but may be running a few minutes late because of traffic. The sales man later called me and asked if I was coming, I told him yes, I was waiting on a ride and my ride was stuck in rush hour traffic, but I would be there.
He informed me that someone was looking at the jeep and advised me that I could secure it by placing a deposit on it. I gave him my credit card information and told him to place the deposit to secure it. He said that was all I needed to do. I told him my ride should be at my house any minute and we should be there within 20 minutes. He said not a problem.
Ten minutes later he calls me up and tells me that the jeep was sold out from underneath me. I asked how. He said that when he saw them looking at it, he called me to get the deposit. The deposit should have stopped any sale. The other salesman saw him place the deposit and put pressure on the other customers. My sales man then went to a manager and explained that he had a deposit on the jeep and that I was on the way. The manager didnt seem to care. The customers were already in finance at that point arguing about percentage rates. MIND YOU… MY FINANCING WAS ALREADY DONE THROUGH MY CREDIT UNION, MY DEAL WAS CUT, DEPOSIT DOWN. Needless to say, I was a little upset.
I call back and again have more questions for my salesman and ask to speak to a manager. I am told that he will have a manager call me back. About ten minutes later… the salesman calls me back and asks if the manager called me. I said NO. He said ok… I told him to call you, what it was regarding, and gave him your name and phone number. He told him that he would give him a second message to call me. NO PHONE CALL FROM THE MANAGER.
I am appauled at the lack of customer service. Had a been told that the jeep could be sold out from underneath me with a deal cut, financing secured, and a deposit down… I would have been there first thing after being in contact with my credit union. Completely mislead by my salesman, and the management doesnt seen to give a rats a** about the customer… only moving vehicles… and in this case, the vehicle would have been moved that evening either way.
VERY UPSET WITH THIS DEALERSHIP AND WILL NEVER DEAL WITH THEM AGAIN FOR ANY REASON

Great guy «Big Dog» Brad helped me scope out a new car; letting the car sell itself rather than pushing me into a purchase like most. I haven’t bought yet, but I’d go back and see him when I do.