Discount Tire Store – Rosenberg, TX

Came in 15 minutes till close on a Saturday with a roofing nail in my tire. They took a look and unfortunately agreed I needed a new tire (nail was in the side wall). They didn’t have my exact tire in stock but had similar ones, explained my options and I ended up choosing to order the same tire. They said it would be in on Monday and first thing Monday morning I got a call letting me know it was ready. I made my appointment and was in at 3, out at 3:30. Great service, great experience. Will be back in the future.

Awesome service guys! Thanks so much for getting me in and out after wasting 3 hours at Firestone tire. I will never buy tires from anywhere else again. After a terrible encounter at Firestone, 3 hours wasted, and endless attempts of the manger trying to sale me engine flushes, injection cleaner, and wiper blades (when all I went in for was a slow leak). I pulled up to discount hoping maybe someone could help me patch my totally patchable tire that Firestone swore they could not and I needed 2 new matching tires. I was greeted by a respectful employee told him my situation and a hardworking employee named Izzy had my car in and out in less than 30 minutes. Thank God for you guys idk why I ever trusted anyone else with my tires. Definitely switching back to discount on all my vehicles.

Worst customer service. I am looking at four registers/​computers with over 15 employees walking back and forth. There is only one person checking in and this same person has to follow customer’s out to their vehicles. I am PISSED! NTB are looking pretty good to at the moment…

Here’s an idea, when your line is to the door, have your employees actually wait on the people that actually showed up cash in hand rather than have three of the four people behind the counter answering phones. We are here now ready to purchase because we took the time to come here.

Place is usually alright if you make an appointment. However I had a flat awhile back and didn’t notice until weeks later that the shop stole the spare tire removal tool from my f-​150

Did have problems in the past with THE KIDS selling me the WRONG type of tires to where I would go over 70 mph the truck would shake. After tearing the then MANAGER a new ass, he FINALLY saw they were the wrong tires for my truck. That was 4.5 years ago. Since then it’s been OK.
I didn’t know that Grady had left!!! I can say that Kenny has ALWAYS done right by me.

We used to live love this place but ever since Grady left it has going downhill in service.
We had an appointment for 10, arrived at 9:15, waited in line for 35 minutes and got to the counter with Gregg. Gregg was very unfriendly and rude. He had no customer service skills and should probably work behind a desk where you do not interact with people. Very disappointed in Discount and will not return after over 15 years of loyal patronage.

This place is a joke. I took my truck in to get a simple tire rotation and balanced on Saturday morning Sept. 27^th. When I left I proceeded to get on freeway and truck started shaking at 65 mph. I called and was immediately placed on hold and waited for over 5 minutes and finally hung up.
I took truck to another tire/​battery shop and was told that tires were severely unbalanced. Technician laughed when I said I recently got them balanced and said that it seems that they «did exact opposite» of balancing them.
This location seems like it’s run by kids that don’t know what they are doing, or don’t take time to ensure job is correctly done.
I’m not saying Discount Tire is a bad choice, I would just recommend you at least go to another location.