Charming Charlie

I was so excited to see that this location was open! Upon entering (1÷26÷16, 3pm, Tyler Mall), I was politely acknowledged by each sales associate and given a basket for my items. I began to browse from the front of the store to the back. As I approached the middle of the store, one of the sales associates (a Caucasian young woman in her early to mid twenties, short brown hair (bob cut)) approached me, asked how I was and complimented me on my earrings. I smiled, said thank you and kept shopping.
As I continued to work my way from the middle of the store to the back to view all the merchandise, I noticed that the same young woman seemed to be following me from a distance. I didn’t think much of it until I was asked «are you doing okay?» for the 3^rd or 4^th time in 10 minutes. I began to feel as though her question was more of an excuse to stay close to me and I began to get a bit annoyed. I said I was fine AGAIN and just browsing. She did walk away, only to circle back a few minutes later.
Every time I would walk up to a display, fiddle with the jewelry or pick something up, she would mysteriously appear either behind or in front of me. There were even times she would stand a few feet away at the same display «pretending» to straighten out items that were already perfectly in order.
I even tested my «theory» of being followed by walking to a obscure and secluded part of the store to browse and sure enough, she headed right over to me. She commented that all the items on the rack were «buy one, get one» and again, «pretended» to sort out the items nearby while occasionally glancing in my direction, specifically my hands.
She must have sensed that I was beginning to think her behavior was odd and no longer just about providing excellent customer service and attentiveness BUT more about following me around the store. She also mentioned that she had been continually asking me if I was «okay» in the event that I might need help and she wasn’t around, but that sounded like an excuse to get away with more following. To be honest, I believe she was following me around because of my skin color.
Again, I love CC and thought, hey, I can deal with this girl, grab the items I want to buy, purchase them and leave, but to be honest that wouldn’t be fair to me, CC or to her. I felt I needed to write this message to show that racial profiling in the shopping context shouldn’t be accepted or tolerated in any form or fashion. I present myself very well, had just come from work and looked presentable. There was nothing about me that screamed «thief» or «one to watch», well except maybe that I am Black.
I also saw her assist a White woman at one point behind me. I heard the sudden talking and briefly turned around only to see her answering the woman’s question as she STARED at me. She could barely keep her eyes off of me even as she answered another White customers question. Wow! I was shocked. There were a few other customers in the store, White of course, who were able to move about and shop comfortably without any harassment from this young woman.
I did contact the store and spoke with Sochi or Sachi (I’m not sure of the spelling). She informed me that the store manager was on vacation and she was the most senior in command in the store at that time. She was very kind and apologetic on behalf of her sales associates bad behavior and said she would speak to the sales associate about what occurred. Hopefully that actually happens…
Again, this was MY experience and I just wanted to share and bring some awareness to this issue. I hope no one else has to go through this. Note to people of color, shop at ANOTHER store or visit ANOTHER Charming Charlie location…

Super cute for gifts and if you need to color coordinate your bags and accessories. I personally am not crazy about this store but I was here for gifts and the service was amazing. Super nice staff and helpful. This place is so big too.

I rarely talk to, consult with, or appreciate salespeople, but James at Charming Charlie was perfect.
I didn’t even know I needed help until he arrived, but he wasn’t clingy, and totally made my shopping experience enjoyable. I even sought him out after checking out to show him my purchases.

Never buying a purse from here again! I bought a few purses early this year. For the price I paid for (about $ 40 each), I expected better quality. The leather handles of one of my purses are slowly disintegrating, and the handles of my purses are completely torn. If you want a purse that lasts longer than several months to a year, I suggest going else where.

If you’re looking for fun, pretty, and inexpensive accessories– this place is for you! They have great customer service also.

I absolutely love this store. The customer service is top notch (they found a mistake on a previous return that the Crossings Charming Charlie overcharged me), the quality and quantity of merchandise is the best in the area, and the prices are unbelievable! I love too that I can earn rewards points for shopping there. Debbie is a great manager and always on top of her game. I’d rather go to this store than to the one at the Crossings!

I would buy the whole store if I could afford it. I adore Charming Charlie. The person that came up with the concept of this store is a genius! Lol Would that be someone named Charlie? I don’t know. Anyway I really appreciate how the store is color coded, it makes it soooo much easier to find what you’re looking for and to find stuff that matches! And the colors are so pretty; teals, royal blues, lavenders etc.

I had never been in Charming Charlie before. It was the day after Christmas and all through the mall there were people everywhere an in every hall… Ok enough with the rhymes. It was a super busy day. My mom wanted to stop in here because they have neat stuff.
I was completely impressed because everything is organized by color and theme. If you want an orange outfit they have all the clothes, bags, accessories, etc that you could want in that color. The only thing I would have liked to see is more shoes that go with the outfits they have on display. I was very happy.
I picked out a dress to try on. It was great because it was flattering on me. It isn’t easy for me to find clothes in the mall because I am curvy and clothes these days are made to fit women who don’t have any hips or boobs. I really liked the fit on me and the people working were very nice. They encouraged me to try things on and they didn’t feel like they were being pushy or just trying to flatter me.
The fitting room was huge and clean so I liked that a lot! They also knocked on your door and asked how you were doing so if you are shopping alone you can get someone’s opinion.
I think the prices are a little high, but the clothes are high quality and apparently they will send you coupons when you sign up after your purchase.
I was also pleased to find out that their headquarters is in Houston, TX so when I go back after I am done visiting family out here I can actually go back and shop there.

I can’t help stopping by at this store every time I’m at the mall. I spend a good amount of time just checking out all the colorful array of accessories. I love that everything is arranged by color and reasonably priced. They have a few clothing items as well and they show how to accessorize them.

I totally pegged this store wrong! I pass by this store every time I’m at the Galleria at Tyler Mall and never thought to venture in here because I thought it was targeted towards my grandmother’s generation. Yes, yes, I realize I’m not a spring chicken anymore myself and I’m not trying to be disrespectful. My grandmother was the sweetest woman on the planet, but I’m just not quite ready to dress like her.
This store is simply Charming, as it’s so pretty and nicely arranged by color. They have every kind of accessory that you could think of to make your wardrobe complete. They have so many accessories in different styles and colors and even carry a few blouses, cardigans, and dresses, if I’m not mistaken. I came here to look for something to wear for the Fourth of July festivities and found the perfect patriotic T-​shirt and earrings. So glad I decided to venture into this place.

Wow this place is seriously something special.
Everything is color coded in a perfect algorithm. All the teals are seperated from the corals and the beige is far from the blacks. It’s beautiful. They have an unlimited amount of accessories. So much to choose from that it can seem a little over whelming. But plenty of choices is better than few.
Everything is placed so neatly and organized. The clothes are perfect. A lot of these items I wouldn’t find at another store (and I worked for both Metropark and Nordstrom, so that’s saying a lot!). I bought a coral maxi dress for only $ 29!
The items that I have seen here include: accessories (necklaces, bracelets, watches, etc) clothes, hats, shoes, scarves, purses, wallets, and sunglasses.
If you are shopping for an outfit or accessory… then I suggest stopping here first. They have reasonable prices and such a variety of things to choose from. And if you already have an outfit and are thinking about buying another outfit for a certain occasion then come here first and see if you can get accessories to change the outfit you already have so you can save money!

This places makes me want to match all my accessories and have an endless wallet. It is just super cute and i really love the way the store is set up to have it divided by the colors. You can find any accessory in any color you want. you like in blue but also want it in gold? They have that. They have a small selection of clothes as well. Super cute. Around the same price as forever 21. I’m so glad i checked out this gem. Thank you you have charmed me Charlie.

I am not happy to have to give this review. I walked into this boutique thinking it was a charm shop. I was pleasantly surprised! They have a classy selection of clothes and an impressive inventory of accessories. I loved everything I saw. I was also greeted by a very friendly, fabulous male associate. I picked a few selections, I was looking for an outfit for an upcoming graduation. I took my selections over to the fitting room and was going to get in line when a female associate was helping someone else into her room, she let me know that as soon as someone came out, I could go in. I was patient, they only have two rooms for this large boutique– a retail no no. I sat down and watched as ten minutes went by, the girls in the rooms were friends and switching outfits back and forth, having friends bring them different items. There is no fitting room attendant to regulate. Still I was patient. Then the same female associate as before walked past me waiting, with another guest in tow, knocking on the doors to try and get her a room! I politely announced that I was waiting and both rooms were full. She looked over and giggled saying «oh thats right, I remember you». Another 5 minutes passed and I finally entered a room. While decorated nicely, it was littered with the unwanted items of the guests before me– there is no rack outside to hang the items you do not want.
Needless to say I left without trying a single item on. I waited 15 minutes to try on clothing in a dirty dressing room? No way. The women waiting behind me left before she even got a room.

Now that the wife has had her say, it’s my turn. Guys. seriously…we all know how our girlfriends/​wives/​moms/​aunts/​mistresses/​whatever love accessories; especially ones that sparkle! Let me tell you. this is the place to take them! The reasons are many.
First is the selection. They have a large selection of all the pretty stuff our women-​folk like. Scarves, bracelets, watches, earrings, rings, purses, pretty cell phone cases… the list goes on! It’s very easy to lose a chunk of time in this shop! It’s not too uncommon for my own wife to spend a good hour in here browsing!
Second is the prices. Guys, let’s face it. Women love accessories and pretty things; and that can be pricey! I must say that the prices here are very reasonable. Surprisingly so, actually! What’s more… If you sign up for their loyalty program you get coupons sent to you in the mail and in email to make your dollars go further.
The store is well laid out with an area for us guys to sit while the women shop… though it looks suspiciously like a ring holder… hrmmmm! As a nice final touch, they tend to play upbeat high energy music.
I would certainly say Charming Charlie is a go-​to place to bring the woman on your life!

Freat store for fun fashion. Love how they color coordinate everything. Staff are always friendly. The quality of their merchandise are at the same level as Forever21 and H&M. A blouse I bought had a split seam. Had no trouble at all getting store credit for it (I didn’t have a tag on it so cannot get a refund).
One star off for poor management of the fitting room. They only have two rooms. They are very spacious. Can accommodate the baby stroller with lots of space to move around. Unfortunately it is hard to find a staff member to let you into it. I’ve been there 3 times. Every time I had to walk up to the cashier to ask for fitting room assistance. This is after standing there right in front of it for a while. If the staff at the cashier would’ve just looked to their left, they would’ve seen me.

My new obsession!
Because Who doesn’t need 57 different accessory options in every color invented?
Long necklaces, short necklaces, simple, elaborate, bracelets, earrings, rings, watches scarves, purses. You name it, they’ve got it… in EVERYYYYY COLOOOOOOR!!!
The only downside is the size of my jewelry box because I want to buy it all!!!

Amazing service without being smothered and amazingly cute stuff!!!