The service at the store was fine; I’m just not happy with the product and the pricing to replace the protective glass screen for my cellphone. I purchased the Zagg protective glass at the Sprint store since they longer carry the thin film type. It was $ 40, which is pretty pricey. I was told the Zagg glass was very durable, but if it should crack or chip to take to a nearby store and they will replace it for free. After a month, the glass chipped and then about a month later the protective glass cracked(not from the chipped area). Well I took it to this Zagg store in the mall(a pain) to replace the glass, which was free, but they charged me $ 6 to install it. I notice they also charge $ 6 if you request a replacement from their website. This not what Sprint told me. I wouldn’t be too concern with the $ 6 except this supposedly very durable, high tempered glass only lasted a couple of months. At this rate, I can expect to pay around $ 112(40+72) for this not so good glass during the life of my phone. The sad part is the over priced zagg protective glass probably is no better than the $ 1 protective glass now available from some online retailers. Hence, why buy the over priced zagg product especially if you have to pay $ 6 each time it cracks for something that should be free. I ordered several of the cheap glass for the other phones in the family. I have feeling the glass from China will be just as good as the Zagg product. Zagg: you are not standing by the quality of your product if you charge for the glass or the 2 minutes it takes to replace it.