Sprint Store

:/​… Here is my Sprint experience from start to finish:
Yayyyy!!! I am now eligible for an upgrade, what, the Iphone 6s Plus is in stock in rose gold at the store up the street from my house??? Word!
Ok, let me be smart and make an appointment, 5:15pm is a good time, I can make that :)
Soooo, I make it to the store ok, its a little busy, no need to fear I have an appointment. So, I sign in, ok, the gentleman checking in people said anywhere between 5−15mins. As I have already pre paid for my phone the night before, I am here just to switch out, activate, and be on my merry way with my 6s. :))))
UMMMMMMMMMMMMMMMMMMMMM!!! That never happened the way I had imagined. First off, I get to the store, at 5:00pm, early is always a good thing. I get welcomed, and checked in, but when I noticed that there was a lot of people just «standing around» I started getting worried. It was like a room of angry travels that got delayed, in an airport with no A/​C in the middle of summer. RIDICULOUS. As I was talking to a lady standing beside me, she mentioned that she had been waiting for 3 HOURS!!!
Time ticked on, and on… Now at 6:30pm without even getting any updates I was pissed to say the least! WHY ARE PEOPLE WAITING FOR SOOO LONG? Apparently, Sprint said that due to fraud that customers had to go in store to upgrade? If you got that communication from your company, wouldn’t you at least make sure there was enough staff? Maybeeeeee, you would have people COMING IN STORE TO UPGRADE?!
Anyways, time still ticked on and on, so after a trip to the Starbucks next door, and walk around Barnes and Noble, the time sat at 7:45, with having a 5:15pm appointment… And there are still customers in front of me. This store was missing out on TONS of business, people would walk in, stand around for a few minutes without being acknowledged, and just walked out. HORRIBLE!
And then a glimmer of light came through, my name was called at 8:20 :) I was soooooo excited!!! I had to wait a bit for my phone to be retrieved from the back, but that was fine, I just spent almost 4 hours in the most UNORGANIZED store ever! I felt like I was waiting outside for the new Iphone 7 or something. Gessh!
Please know that if you go to this store, YOU WILL BE WAITING FOR HOURS!!! Even if you have a guaranteed appointment, there is a disclaimer at the bottom right hand column that states, WE ARE A UNDERSTAFFED, APPARENTLY NON MANAGED BUSINESS, THAT HAS NO SENSE OF TIME MANAGEMENT TRAINING, NOR DO WE POSSE ANY SENSE OF SALE PRIORITY, but hey! Lesson learned, I will drive the extra 30 minuets to at least be in the presence of some professionalism :)

This is what happens when there is no manager around to make the employees do actual work.
The employees stand around and chat with each other, and with customers who they seem to be personal friends with.
While one employee is chatting with some girls at the front desk, another is sitting behind some glass next to a phone, which he doesn’t answer (I called it while I was in the store, it rang for a while, then went to voicemail.) The other two are standing along the walls, staring at their phones.
There’s more I could say about Sprint’s business of intentionally confusing money out of people, but that’s not unique to them.

The problem with this store is the problem with all of these stores. You have to make an «appointment» with some greeter/​receptionist, even if you just want to buy accessories. I’m sitting here with my phone chargers, ready to buy, and I can’t because there is no one to take my money.
I have no questions. I just want to make a purchase. If this lasts much longer, I’m going to Radio Shack, where they actually seem to want my money.
These places need an accessories-​only cashier.
EDIT: As it turns out, I had time to order all that I needed online. It was cheaper, and I got two-​day delivery. So, I abandoned my stuff and left. It’s ridiculous to ask someone to wait a half hour just to have a monetary transaction.

We all know how frustrating cell phones and cell phone companies can be, but this place takes the award for most annoying and helpless retail environment I’ve ever been in. To stand and wait while the greeter finishes her cell phone conversation and chews her gum open mouthed (a disgusting pet peeve of mine) is annoying enough… but to then take half an hour of my time waiting for a technician to come help me really gets the blood boiling.
The tech tells me my broken phone needs to be ordered by them and that they could call me when a replacement comes in. Two weeks pass before I get annoyed enough to go back into the store. I had called four times and was transferred and hung up on each time. These people sell phones but don’t know how to use one!
I get in there only to find out nothing had been done… NOTHING!!! So I’m sitting there with my broken phone and for two weeks no one ordered my new one. I have the silly insurance as well.
I asked to speak to the manager and they said that he was out on lunch. So now I’m back in the office looking for another store to go to.