Easy in and easy out! The staff are friendly! I went in with questions about switching to T-Mobile from AT&T. Warren answered all of my questions and even helped me get my line ported all while activating my phone! Depending upon which phone you have, there’s lot of accessories offered which is great! The new Jump On Demand program allows you to upgrade 3 times a year! That’s a great option of you get bored with your phone often or a new phone comes out that you’d prefer. Prices are really great! The 4GLTE coverage has increased. There used to not be any service in some of the neighborhoods and now there is coverage. Thanks for adding more towers. Depending upon where you work, they offer a discount on top of their current low prices. Binge On program allows you to stream music and videos without counting against your data plan.
Heather M.
Classificação do local: 5 Henrico, VA
Excellent location. I came in here on a Sunday afternoon shortly after just getting tmobile service as I needed to port my old number. It was somewhat busy but I was helped almost right away. Anwar wasn’t able to port my number because I had the wrong PIN number for my Verizon account, but he was very helpful in directing me how to obtain my correct PIN number and explained that I could make the change over the phone by dialing«611» from my tmobile phone instead of having to come back into the store. I am not super savvy when it comes to cell phone plans so it was really nice to have someone so helpful to explain the process. I was very impressed with the customer service and will definitely utilize this location again.
Jacob T.
Classificação do local: 5 Henrico, VA
I went in to get a line added to my plan. The associate there named Anwar who help us. Dude was awesome. I highly recommend asking for him if he is working.
Nick F.
Classificação do local: 5 Glenn Dale, MD
Went in to switch services. Carlos was incredibly helpful and well informed. Everything that we needed, he helped with. I was very impressed by how he handled everything with our account and getting everything set up.