AT&T

While I have been a customer of this AT&T store for 10+ years, I’ve noticed in recent years that there seems to be a revolving door of employees. Some of the employees move to other locations and others find employment elsewhere. Recently, as you get to know the staff, they’re gone within months.
I’d love to see the staff be more stagnant so that they could get to know the customers as they did in prior years.
I do find that the staff at the AT&T corporate locations are friendly and want to ensure that you continue to be an AT&T customer. That’s very important as a long time AT&T customer. I appreciate a business that cares about their longtime and new customers.
In this day and time, everyone’s time is valuable. You are able to schedule an appointment ahead of time for service which is a plus. If you don’t have an appointment ahead of time, please pack your patience as this location does get quite busy.
Remember, you do have the option to manage your account online or via your smartphone or tablets app, which can be downloaded for no cost in the App Store.
The district manager does visit the AT&T locations and even helps the staff should the store be busy. He takes the time to come around to the customers to ensure that they’re satisfied with their AT&T service.

Nice store, friendly employees, good service. Alfie was tremendously helpful in explaining the plan options to me and porting my number over from Verizon. Even though I had bought my own unlocked phone online and was signing up without a contract I still received excellent service. I will definitely go back to this store and ask for Alfie by name.

Sure, it’s just an AT&T store. Same as any other AT&T store. Well, except for the fact that this one has exemplary service.
I popped in this afternoon in need of a new iPhone case. I knew exactly what I wanted, but wasn’t sure AT&T would actually have it in stock. Immediately upon walking in, I was greeted by two sales associates who welcomed me into the store and asked if I needed assistance. I didn’t, since I just wanted to look at their case options. But they were extremely friendly nonetheless.
For anyone needing a new iPhone case, this particular AT&T shop offers a wide variety of quality cases. And yes, they even had the case I was hunting! I’m a fan of the Speck Candyshell line — my last 2 cases were Candyshell, as is the shiny new case I snagged today.
It was a quick in-​and-​out visit, so I didn’t spend much time at the shop, but the brief time I was there was more than pleasant. After I paid and began walking towards the exit, a third sales associate walked ahead of me and opened the door. Definitely unnecessary and completely unexpected, but that’s surely what I would call customer service.