Starbucks

I use the drive-​thru at this location. The staff have always been friendly and courteous.

Went there for a check of the view and coffee as we live 2.5 miles south.
Good service, not exemplary but exceptional scenery.
No problems so far and lacks some of the sometimes over the line wandering folks at rhe Kietze store.
Will be back.

Coming in here just now reminded me why I stopped coming to this location … lack of customer service that in some cases as today almost borders on rudeness …
I should have taken my card back and driven 2 miles down the road to another location …
Hopefully I will not give in to «I hope it’s better this time» when shopping up here.
What separates one Starbucks from another is the customer service … not the drinks …

The employees at this Starbucks know their customers really well. The drinks are good and the service was friendly. This is Starbucks really small and narrow so don’t plan on going there if you want work done because noise echoes a lot.

I’d like to add to the poor customer service reviews at this location. Four people behind the counter — I couldn’t get acknowledged as even existing let alone as someone who wanted to spend money and leave a tip.

I love the view from this starbucks location!

This review is not for the quality of the product but for the customer service, or in their case– lack thereof. This Starbucks location continually has crappy customer service, and from the way it looks– it’s all coming from one cranky bitch.
I went in one morning to get a breakfast sandwich (Ham & Cheese Artisan sandwich with no egg)…and noticed that another type of sandwich had bacon on it. Mm, bacon… right? So I asked if bacon could be put onto my sandwich. The answer: No. Let me be clear, it wasn’t the «no» that was the problem, per se. It was the snarky attitude of the woman behind the counter. It wasn’t ‘no sorry’ or ‘you’d have to purchase both sandwiches’.it was «No» with the implication and attitude that the answer is no because she’d rather go stick her chest out and flirt with that married man over there than dick around with something for me.
I prodded as to WHY it couldn’t be done, and got the *sigh* and even an *eyeroll* from the woman behind the counter. How STUPID of me for not knowing that the sandwiches comes pre-​packaged, right? *slaps forehead* I totally forgot I worked for Starbucks last week! I pointed out that if egg could be taken OFF of a sandwich, then surely something could be put ON a sandwich. I also pointed out that I had no problem paying for the other sandwich so that the ingredients could be combined into one. Apparently a ham & bacon merger was imposssible for her. When, let’s be clear — every other Starbucks is capable of doing what she is telling me she cannot do.
I am the customer. I did not ask you for anything for free. If you have bacon in the building and I ask for bacon on something– then do your frickin’ job and give me the damn bacon! If I ask for a Bacon Frappacino I expect you to start blending. I have no clue what this woman’s issue was… maybe she needs to get laid because her bitchery was off the charts. So I grabbed my drink and told the manager at the time (who is now retired) that I would not be back. And I meant it. Until I went back. UGH.
I got in a situation where it was either stop there for something, or starve til morning. Blah Blah blah I go in at 6:20pm and order my sandwich. Miss Stick-​Up-​Her-​Butt was there and couldn’t make my food because she’d turned the oven off. Um, WHY? Why did you turn off the oven 40 minutes before you’re supposed to close? Simple. She wanted to leave and instead of serving customers she just turns off everything and turns people away. Lame.
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5 Star customer service. I walk in and everyone on the afternoon shift knows my tea. First time I have ever had this kind of service. This afternoon I walked in and Sally asked if I found kittens to adopt. As we talked she made my tea without asking what I wanted. That is great service. Paul, Mario, DeeDee and Margaret all provide fantastic service. I could make tea at home — I would rather go to STARBUCKS several times a week.
Thanks — Michelle AKA Venti Vanilla Rooibos

It really shocks and saddens me that this Starbucks is rated so low! I have been going to this Starbucks almost everyday since it’s opening. Back in the earlier days, my grandmother and I would go before I would go to school and the baristas knew both of our names as well our drinks. Ken Whan was the manager for years and just recently retired. He had numerous articles in the paper about his phenomenal customer service which would make customers always come back to this location. Even though he is retired, this Starbucks still has a great reputation and those customers still come back because the baristas are still great.
This location has a really nice patio space in the back and comfortable and open seating due to the large windows. Seriously people, this Starbucks is awesome!