Mission Car Wash

My husband thought he would be nice and surprise me to take my car to get washed while I was getting my hair done. My daughters iPhone that we only use for movies for her was in the car and was stolen. He didn’t know it was in there to remove it. We went back, spoke to the manager but the phone was gone and they did nothing. Worse experience ever. I wouldn’t recommend going there if you have anything of value in the car. Double check your belongings.

This car wash used to be my favorite because they would really clean the inside and out. Today I find the price for a basic wash $ 21.99 kinda high but my new car needed it. I come out to find it still had bugs all over, dirt inside… I had the detailer come back and they could barely get it clean. The inside still dirty. They blamed the manufacturer for the spots they could not clean and me for parking under trees. There was actual dirt still all inside and bugs stuck to my mirrors. Seriously bad cleaning for the price. I’ve had better service at a drive thru. Very disappointed. They left me to drive away in a still dirty car. I won’t go back.

After being a loyal patron of Mission Car Wash since moving to Reno, the service continues to disappoint. Dash and console not wiped. Seats still have crud in the edges. Floor mats just tossed back in. Rear door still has a large spot on it. Dust everywhere not wiped

Unfortunately, I went to Mission Car Wash, also known as Hutch’s Car Wash at 6355 South McCarran Blvd. In Reno, NV, phone (775) 827‑4222, on April 15, 2016. When my truck came out, I opened the center console to find that my .380 pistol had been stolen. The thief left the case, just lifted the pistol out. I went inside and raised hell with the manager. He called in the two employees who had been alone with my truck. One guy had worked there about two years, the other guy just one month. I got their names. Of course, they both denied it. The manager acted very concerned but that was only an act. He told me he would contact the owner. After more phone calls and one in-​person visit to the car wash, I learned on May 2, 2016, that he had never even told the owner about my pistol. All the while he acted solicitous, as if he was trying to help me.
So I had to do some investigating of my own. I went online and typed the names of the two employees into google. The first one didn’t come up with anything. The second guy, Dorian McClinton, age 47, has a record going back to 1998, for burglary, drug possession, etc. His last arrest was not even a year ago, in August 2015. This proves that Hutch’s Car Wash does not check anything when hiring their employees. They don’t even take 5 minutes to type the guy’s name into google. Why not? Because they are looking to pay someone $ 8.00 an hour to work there, and they don’t care if their customers are getting ripped off everyday. Maybe they consider it a perk of the job, you know, like tips or something. Just look at all the other complaints from people who have been robbed there. Of course they have a disclaimer sign on the door. It’s on white paper, says the typical, «we are not responsible. .. etc.» But that’s not really true. What they need to post is a sign on bright yellow paper that says, «We Hire Thieves.» Because they do and they take no precautions on behalf of the customer. They don’t even refund the $ 40 you paid to get ripped off there.

I’m thrilled with this place. I went there after Burning Man 2015 to get my car cleaned. They did a fantastic job, and it didn’t take too long. After Burning Man 2014 I cleaned my car myself. It took me forever, and it was a huge pain. I would SO rather take my car here again after Burning Man (and I will). I think the pricing was good… especially since I know what a huge, time-​consuming pain it was to do it myself. And they cleaned more thoroughly than I did, since I had them doing the engine cleaning as well.
Since it was not my own car, and it was in great condition, I was extremely particular that the cleaning be «perfect». So afterwards I inspected the car in the sun, found a few minor oversights, pointed them out, and they were apologetic and hit the missed spots right away. I’m a satisfied customer.

I don’t come here for the car wash typically. But, I do come here to have my oil changed. The guys and gals that work in the oil changing department are awesome. They are always super friendly. They give you suggestions on things to help your car preform at tip top shape!
They’ve also given me recommendations to take my car to shops to have work done on it. I really trust these guys. They’ve told me exactly what oil to use, and that I don’t need high mileage oil until it’s time. I have all the faith in the world that these guys will take good care of me, and my car.
Also, if you get your oil changed you get a free car wash. How sweet is that?! It’s nice to have a full service wash accompanied by an oil change.
This place has the best gift shop as well. It’s always nice to peruse through the different gifts and knick knacks before getting into my shiny car.

Do not go to Hutch’s Car Wash any more!!!
They employee thieves! On 2÷14÷16, We had a brand new pocket knife stolen out of our truck and our pocket change taken from the cup holder. We spoke to the manager the very next morning who said it’s not his problem.
Plus, they do a horrible job washing cars.

Ok on Sunday I take my truck to this car wash and one of the employees stole my iPad mini and the car wash manager said they don’t be responsible for any of your personal stuff wath you leave in your own car so think twice if anybody want to leave your car on this business I am only one people and i hope no buddy got to this place for a day that way the owner put attention on his bad employees

Well customer service was horrible. I called talk to a manager to complain about my car not being cleaned from their car wash. Manager only offered a coupon or to come back to get the car we cleaned. Spoke to the owner of the company his name is Keith and while speaking to him all he would offer me when to come back and get it cleaned or come back at a different time with a coupon to get my car be cleaned. When I explained I felt that this was not a good enough offer he did nothing else to really try to fix the problem. On top of it the owner hung up the phone on me what great customer service they have there. I do not feel that they care about their customers or taking care of their customers cars.

Wish I would have read all the reviews first! With a basic car wash, the seats should at least be wiped — no such luck. They were really quick, which was great, except that they were quick because they didn’t do anything. Very disappointed; won’t be going back.

Sad. I use to love to get my car washed here, but I think I’m done. I love their cute gift shop, but they never do a great job washing my car. All of the other reviews seem to say the same. Today my boyfriend and I took our cars in together and I gave a tip on both cars and then when the guy finished his car and my boyfriend handed him his receipt to claim his car and the guy threw the receipt down and said «That’s no tip bro!» I can understand that the guy didn’t see me pay the tip — but how rude. Aren’t they trained not to be rude to even those who don’t leave a tip. I paid $ 32 for the Works Wash and didn’t feel like I got any more than when I usually get a Super Wash for less (maybe a sloppy wipe down of Armor All). There were bugs and crud left on both of our cars. I pointed out a few places on my car and the gal said it was scratches. I took my fingernail and removed the «scratches». I didn’t have time to point out to her all the places that were missed. They need to have better quality control. If I hear they’re doing better, I’ll try them again. I think the owners are good people. I wish them the best with the improvements they need to make.

This is an expensive pre-​wash and vac for just $ 25.99. Then you get the privilege of going home and finishing the job.
Someone give me a better option in town… please! I keep just wasting my time and money here.

Just had my Jeep washed, it was very dirty so I got the super wash, then left to get gas. I should have looked at it more thoroughly before I left because they did a terrible job. I could have gone through an express wash and had the same results.

This car wash is now HUTCH’S CAR WASH. I took my Audi there for a hand wash because I care about keeping my car in excellent condition. My Audi (2009) was immaculate inside and out. They put a note across the leather steering wheel with some tape and when they pulled the note off the tape TORE OFF MY LEATHER. The Customer Service Manager, Gerberth Bezares said they «do this all the time and it hasn’t happened before so it’s not their problem.» They also did a shitty job in general. I’M TAKING HIM TO COURT.
I WARN YOU NOT TO TAKE YOUR CAR HERE IF YOU WANT A PROFESSIONAL JOB DONE AND YOU DON’T WANT YOUR CAR DAMAGED!!!

Was there last Tuesday, paid for the $ 30 wash what a joke took them 4 minutes! Car felt gooey in side nothing rubbed in, cleaning solutions not rubbed in actually running down door panels. Carpets were vacuumed half ass and the tire dressing was sprayed on but never rubbed in until I pointed it out. This is the second time this has happened, I’m done!

If I could give stars I would. Brought my Yukon in and it was filthy. Paid for the $ 31.99 Works. When I was told my truck was done I had to ask for windows to wiped down, my floor panels hadn’t even been wiped down and the back windows hadn’t been touched at all. There were still crumbs and dust on my dash and my center console hadn’t been touched. When I leaned in to show them something I came away from my truck with dirt on my pants. I went back to the beginning and asked for a manager. She agreed it was an awful job, gave me a card towards a free wash and told me to tell them to red tag it, which means «clean it well». Fast forward to today, 4 days later I do just that, get my truck back and it’s still not acceptable. Very obvious things that should have been vacuumed up weren’t. My driver side control panel on my door wasn’t even wiped. My windshield still has bugs on it! Epic waste of money.

I don’t think they even took the time to wipe down the interior of the vehicle. How is it that they have a small army of people working on it at the same time and do such a lousy job? This place could be a very successful business if they weren’t so lazy.

They are not bad at washing cars here. The washing employees work hard and non-​stop all day because they are overwhelmed with cars. My complaint is with management and the overall service you get for the price you pay.
I had my car washed and it rained the next day. They say they have a 48 hour rain guarantee; they will rewash your car for free if it rains within 48 hours. When you think about it, this is a pretty cheap policy for them to have — how much does it cost them to run a car through the wash and how often does it rain in Reno? Anyhow, I took my truck in, receipt in hand, a couple of days after the rain system was gone and was told they will not wash my car because express washes aren’t covered under the 48 hour guarantee.
My problem with this is their policy doesn’t state that express washes are not covered. It simply says «48 hour rain guarantee.» Even if it DID say express washes aren’t covered, which it doesn’t, why not bend the rules for someone who has been using your car wash for years? I had to ask the people behind me in the line to the car wash to back up so I could turn my truck around and leave after they denied me a free car wash. I was not willing to pay them for another wash and I will not return there in the future.
In the big picture, they lost a steady customer who goes there once a week because they wouldn’t give one «free» car wash (an express wash, no less) to a person who paid them $ 12 for an exterior-​only express wash the day before it rained. They need to rethink their customer service policies. Maybe then they will realize why they have an average Unilocal score of ²⁄₅. They may have saved $ 1.00 on not giving me a rain guarantee free wash but they lost a customer, and I will tell everyone I know to avoid that place from now on.

What was one of the better car washes in town in the past few years has really gone downhill.
I paid for the $ 29.95 wash and had some concerns as soon as I saw a sandwich board that said «Faster Car Washes, in and out in 15 minutes» or something like that.
A $ 30 carwash shouldn’t take less than 15 minutes. When it was done I walk out to my vehicle to take a look around. My wheels are still dirty, the running boards have been sprayed with whatever, but not wiped. The inside of my windshield is still dirty. There is a towel and a bottle of cleaning stuff in my cup holder. There is still a sponge hanging on the back of my truck. All the chrome has dried water marks on it.
Why do I have to point all this out to them? I look around and see several people cleaning their own windshields, windows, etc. Is this some kind of joke? Why are your customers finishing the job?
The ONLY reason I’m giving this place 4 stars is that you can get a few wash with an oil change and at least they do that well. I have a few oil changes left here but after that it’s going to be time to move on.
Update 1÷1÷2016: I’ve taken it down to 1 star, added pictures and doubt I’ll ever visit again. Nobody that owns or manages this place appears to care about the service or quality anymore.

I have to say I’m pretty surprised by the low ratings. My husband and I rolled in there 15 minutes before opening and by the time they opened there were at least 10 cars waiting there. I’ve been there a few times, and I’ve found people to be very friendly and efficient. I also appreciate the retail store — I can kill some time browsing while I’m waiting for my car.
My husband got a full detail on his XTerra. It was pricey, but they did an excellent job. Inside and outside were basically good as new.
We’ve been coming here for years, and have always been happy with their work. I think their prices are a little high, but when I see how many employees they have working on each of the cars, I guess it’s justified. Plus — you can usually find coupons in the Val-​Pack or online.