Diamond Vault

Would give them six stars if possible. Because we had such a great experience we decided to go back and look a ring for myself. We met with the same gentlemen who helped us with my fiancé’s ring, Bryan, and had a great time browsing. While we perused he cleaned her ring (we didn’t even ask or think about it!) and eventually I found a ring I would want if only I could mix and match a couple. Bryan assured me that was possible, sent out the order, and in a week we had my ring. Perfect!

Very friendly, trustworthy staff and ownership. If you’re shopping for a loose stone to have set, make sure you have a good idea of where you want to be as far as your C’s and budget. Maybe even do some shopping at other locations so you can see the differences in person, as they didn’t have much on-​hand to look at. I respect that, and understand that not carrying the overhead helps the customer get a better price. We had a lengthy back-​and-​forth with a couple tense moments because we kept changing our minds on what we wanted. There were also a few times that things got confusing in regards to which stones/​diamond houses were all cash prices, and which could/couldn’t be brought in for viewing with a deposit before purchase. However, once I put down the deposit to source the stones, everything went smoothly. The stones came in, I picked one, picked a setting, had it set and it was ready within a few days. They did mis-​size the ring initially and forgot to tell me it was in the store when I went to pay for it… but they were apologetic and were able to get it resized and back in the store the next day. The stone was placed in the setting for free and a beautiful custom wooden box with built-​in light was a great addition. I felt the pricing was very good. Came in a few hundred under BlueNile, we were able to view the diamonds before purchasing and had the very knowledgable (and patient) Ed Hattery answering all of our questions and helping us through the process. I will be back to Diamond Vault for any future needs, and highly recommend them.

3 years ago, my husband bought the most gorgeous solitaire ring here for my engagement ring.
He was amazed on the price of the ring. It’s a little over 2 carats and it was almost a steal. The grade was not flawless, but what you can’t see with the naked eye why does it even matter. It’s gorgeous! I will post a photo of it, you will see. Love the people there forgot the name of the guy that always helps us, but we will buy all our jewelry here from now on.

My now husband purchased my engagement ring from here. It’s beautiful. The staff was extremely nice and so helpful. Shortly after we purchased my ring, one of the diamonds fell out. They took care of it right away. Thank goodness!
The only reason I gave them 3 stars was based on price. They are a tad over priced but you do get excellent customer service.

My wife and I have been dealing with the Diamond Vault for several years now. They are a exclusive full service specialty jewelry store. They are definitely not your run of the mill mall store etc… They have top quality pieces and offer fantastic customer service. They also have a extremely high quality inventory on hand but that is only the beginning. Mark can design a fabulous one of a kind piece if so desired. They have selections available for any budget. I highly recommend them for all your jewelry needs. It’s the way buying jewelry should be. Remember «Happy Wife Happy Life»

This is by far the best place to buy a wedding ring or any other jewelery. They are extremely knowledge and not sleazy high pressure sales people. They will make you feel comfortable and work with you to get exactly what you need.

What a great, caring, and professional staff! We bought my engagement ring June 2014 and have never wanted to go anywhere else. Purchasing something as timeless and special as an engagement ring (or any other special piece) should be with the Diamond Vault team. We have always been treated so kindly and have been helped with great care. We have been in since June 2014 for wedding bands and cleanings. Each time we walk in, we are greeted with happy and eager to assist staff! We always look forward to going back.

I would like thank Pat and Mark for the great service and professional knowledge of there products they sell. I would recommend any one looking for fine jewerly to come to the diamond vault before going any were else. Pat helped my fiancée pick out a beautiful engagement ring in my budget. Thank you to all the employees and the diamond vault. Highly recommended.

Awesome place to do business! Very helpful and friendly. I’m have a hard time making final decisions and probably left without buying anything 4 or 5 times. I shop around a lot and just kept ending up back here. Love the ring, and the service. Can’t wait to buy something else.

Ed was great and every one was very helpful. They have a woderful selection of diamonds, and they are very educated in field. I recommend this place to everyone.

I don’t have enough kind things to say about the Diamond Vault! I’m so happy that my husband went there to get my ring. Pat and Mark really took the time to educate him on diamonds and helped him create my one of a kind ring. Jewelry stores can be really intimidating for guys looking for that perfect ring, totally not the case with the Diamond Vault. My husband walked in and immediately felt comfortable. Pat lead him through the whole process from choosing a band, setting, and helping him choose the diamond. He was able to customize my ring by adding rose gold to one of the bands, which I absolutely LOVE. My ring is one of a kind and I get compliments on it nearly everywhere I go. They helped us stay within our budget and we never felt pressured. When it was time for me to get my husbands band, their was no question that I was going to go there. The second I stepped in and they saw my ring, they welcomed me by name. They couldn’t wait to meet me and see the face that went with the ring. I had my husbands band made to match mine and the process was so effortless. We are so pleased with the customer service that we recommend the Diamond Vault to everyone. Don’t fall for the big box stores, most of their sales people don’t have half of the knowledge that Pat and Mark have. They are genuine, honest people who take pride in their work and go above and beyond!

Kudos to the diamond vault for bring exceptional in every way. When I was ready to shop for my ring setting for my upcoming wedding, our friends recommended Pat and Mark at the Diamond Vault. As soon as I walked in they were extremely knowledgeable and kind with any questions or concerns I may have had. There was zero hassle or pressure. With a smaller budget, I was still treated like a 100,000 dollar customer with great service and education. Pat helped us pick out the most beautiful, perfect diamond and setting while staying in reach of our budget. And not to mention, I was able to design my own ring with custom band, diamond, and setting. Simply the best customer service of any other jewelry store I have ever been to. Not to mention, my ring is mine, and nobody else will ever have the same. Hands down perfect experience!

Pat was extremely helpful in educating me about diamonds when I went to buy my wife’s engagement ring and later, the wedding bands and a necklace for my wife. She spent hours with me and I ended up with something completely different than what I had originally thought I wanted. I learned more about diamonds than I could have ever wanted and my wife loves her ring and constantly gets compliments on it. I have since bought most all of my jewelry from mark and pat and send people to them as often as I can. They are friendly and always try to get you the best deal without screwing around with you. Thanks again Diamond Vault!

After much research and shopping around the Diamond Vault made it happen. I was looking to upgrade my wife’s diamond ring from a .50 carat to a .75 or so. I had been to several loose diamond dealers in San Francisco but the price was through the roof unless you wanted a inferior diamond whice they were happy to sell you telling you it was still good. I then was at a major retailer (zales) who said they would upgrade for me and give me full credit for my original purchase, but the new .75 was over $ 6,000.
Yea right!
So then to pawn shops and little neighborhood shops but finally ended up at the Diamond Vault where Mark worked with me to get a great .76 GIA certified VS2 G diamond which I traded one stone, another ring and a watch plus a little cash for. I ended up with a perfect stone mounted and polished in a really cool gift box that lights up when you open it to show off the diamond. Also in the package was the certificate and a very good appraisal letter.
Mark went over every detail with me, was honest and even worked with me on negotiating a price that I could afford, which was way below the asking price.
Bottom line, this is the best place to get a loose diamond. If you have to take a trip from the Bay Area, do it.

I have used this business several times and have had exceptional service and experience. They rebuilt a family heirloom that had been ran over in a parking lot by countless vehicles until it was flattened the the center stone was crushed. They were able to reshape and rebuild the ring to perfect shape and detail. I highly recommend this company as i have always felt that they were exceptional in customer service and very fair in their pricing. You have my business in the future as well.

These folks were very knowledgeable and honest. They answered all of my questions without any BS and were not pushy in the least.
The selection is great, and the prices are extremely competitive. They have large and high end diamonds as well as larger budget diamonds and will be able to explain in detail what makes the diamond cheaper.
They were even able to have a ring we brought in molded and duplicated to an identical copy,
The rep I was dealing with did not bad-​mouth Diamond Vault’s competitors — he even spoke highly of one of them.
The location is really cool too. It’s in that bank building next to Mission Carwash, and had a really nice atmosphere. It’s a smaller office, but it’s totally friendly and extremely busy. I did not feel awkward like I’m being watched by every Shark salesman as it feels at some of the other stores.
I would 100% recommend Diamond Vault to EVERYONE looking to buy a ring. Their prices are competitive with Online shops, but you get to see and feel the inventory. Don’t not go here!

I was ecstatic when my boyfriend proposed to me, but dreading the trip to the jeweler to pick out the setting for the diamond. I’ve always cringed when stepping foot into jewelry shops and having to associate with people so desperate to make a commission. The jewelers at Diamond Vault are exactly the opposite of what I was expecting. I never write reviews, but had to take the time to write a review on the exceptional service I received there. I live in L.A. and will travel the 9 hours to go to the Diamond Vault for any of my jewelry needs from now on. HIGHLY RECOMMEND!

The owners facilitate you getting exactly what you want, great prices and no sales pressure or hassle. I would strongly recommend this place to anyone who’s looking for engagement rings, or any other type of diamond jewelry.