Enterprise Rent-A-Car

My Boyfriend and I always use enterprise but typically use the 4^th st location. Today being a Sunday and our regular location being closed we chose to try The Peppermill Enterprise for the first time! Katie was great! She was welcoming, professional, and personal! We always loved our enterprise before but now we may come back to this location instead just for another great experience from her! Can’t wait to start our surprise vacation now!

Quick and easy, just how I like my car renting experience. I’ve been traveling on business for the better part of this year. The Enterprise location has been my best experience by far. The safe if friendly and they even give me a complementary upgrade when I happen to have people traveling with me. Great location.

The Peppermill location is very under staffed. I made a reservation in advance and chose this location since it was close to where I live. I arrived to pick up the car and had to wait an hour to get the vehicle. There was only one staff member, Jorge who was expected to take reservations, check people in, clean the car, and bring the car up front to each customer. Jorge did a great job under the pressure he was in. It is not his fault that Enterprise will not staff more help.
Next issue is that I reserved a full size car to take my uncle with a broken leg to San Francisco for a doctors appointment. When the car arrived, it was a mid-​size. I asked if there was anything larger since the wheelchair would not fit in the trunk, which is part of the reason for renting a car. Having to wait over an hour to receive the car, I had no option but to work with what I had. The car was not cleaned from the last rental, the gas tank was ¼ full, which meant I had to fill it up before I was able to travel, since there are no gas stations near the Peppermill. This caused us to be late for the doctor’s appointment in San Fran. The doctors office made arrangements for my uncle to been seen the next day, but that meant we had to get hotel rooms for the night and that was not anticipated.
Overall, this was not a good experience and I will not rent from Enterprise again.