Alamo Rent A Car

Everything I expect from Alamo. You can’t see and choose the vehicles like at the Newark location. For the vehicle class you are given a car key or told what isle the vehicle is located. Sometimes they’ll tell you what vehicles are available then you can make a selection that way.
Regardless service is great, and fast. No issue with returns
Got myself a new ford fusion.
Stiff ride, not as smooth as the chevy malibu

Service was excellent… wait time was great… easy pick up and return

The line was empty when I picked up my car that morning from the Reno, Nevada Airport at about 9:30 and that whole process must’ve taken like 5 minutes. I would’ve considered upgrading to a sports car for the day but that wasn’t offered to me. The agent didn’t even know what car I was going to get until she got a call saying that it was ready. A surprise car she said. It ended up being a chevy cruz. I think. It was brand new and clean anyway. Plus It did great on gas. It only cost me $ 4 to top off the tank. It was a little confusing leaving parking garage however. I followed the exit signs but ended up in some maintenance lot located directly next to the exit. Oops. That took some effort getting out of there. I couldn’t have been the only one to do that. lol
The check-​in process was equally fast and my receipt matched the original quote. No hidden fees or add ons at a pretty good rate too. I would definitely consider again.

I had a negative experience dealing with Tonya at the Alamo Rental car center. She let me know her policy at the Alamo Reno location which did not match the policy from the Albuquerque location. I felt like Tonya didn’t care about the mistake made from the other location. My intent was not to put her out only exchange the SUV for an SUV with all wheel drive vehicle as I requested when I rented from the Albuquerque location. I had to call the Albuquerque location and they confirmed of the mistake and attempted to have the Reno location help me out but Amy came back on the line and confirmed that Tonya was rude.
Tonya did not represent Alamo and I’m disappointed.
I will always remember The Alamo… in Reno.

Alamo has sent me several emails asking me to post a review on Unilocal,so here it is.
At the time I made my reservation for this rental at Reno Airport, the base rate for my full-​size car was approximately $ 11/​day, so renting from Alamo was a logical choice. I also have rented from them at this location before and have not had any negative issues.
Despite my reservation for a full size car, I had to wait 20 minutes for them to prepare the car when I declined the «complimentary upgrade» to an SUV. After I arrived at my destination (30 miles away), I discovered that the car did not have an ice scraper in it. With snow in the forecast, this was a major inconvenience and had me ask the rhetorical question, «How can you rent a car in the Lake Tahoe area in winter that doesn’t have an ice scraper in it?»
My rental reservation was for three days, and unfortunately, my trip needed to be extended. I called Alamo to see about extending my reservation and was told that it would be an extra $ 100 per day! I asked what would happen if I did not return the car on time and was told that beyond 2 ½ hours, I would be charged «whatever the prevailing rate is at that time.» Hearing this, I went online and secured an additional reservation, at $ 23/​day and then tried to link the reservations. Alamo corporate told me that they could not help me, unless I was willing to pay the extra $ 100/​day. They did, however, suggest that I call the location at Reno Airport, as they said the manager has leeway to override their system. I also had received a generic email from the Reno Airport location’s manager, saying I should call him if I needed anything, so I decided to call and speak with him and see if he could help.
When I called the location, at first I was put on hold and was disconnected after waiting over 10 minutes. I called back several times, and my calls went to voicemail. I left a few messages (and didn’t leave several more), and it took them about three (3) hours to call me back, and I never did get to speak with the manager. The woman with whom I spoke said that they could not link my reservations without my coming into the location (approximately 30 miles each way) and that keeping the car would be the extra $ 100/​day. She was unwilling to do anything to help solve my problem.
Ultimately, I realized they wanted their car a lot more than I did. Since I had to go to back to the airport (in the middle of my trip) anyway, I returned the car a day early and made other arrangements. This was an extremely frustrating experience, leading me to say, «Meh. I’ve experienced better» — both from Alamo and from this location.

Carol is very polite and helpful. Go see her for your rental. She won’t try to screw you over like a few people who can bully you into buying insurance.

Dealing with a rental car company is often one of the most dreaded things you can go through. Not with Alamo at the Reno airport. The lady who checked me in was very nice and efficient. I had the keys to my car in less then 5 minutes and she gave me 3 cars to choose from. As an added bonus it’s right across the airport so you are literally in your rental car within 20 minutes of arriving. While waiting for your bag you can sign your paperwork and get your keys and then your bag will come out magically once you’re done. My car, a white Ford Focus, was clean and well maintained and very fun to drive, good on gas! The return process was also very convenient and the guy who checked my car in asked me how the service was and if I enjoyed my car. Will definitely rent from Alamo again in Reno!

For whats it’s worth from a valued customer… I spent 35 min in line waiting to talk to the counter person and another 20 min in the garage waiting for a car your employees were very friendly and apologetic but that didn’t help me get to my 1:15 appointment which I was late for. After this experience I don’t think I will use Alamo in Reno again.

Don’t be sucked in by their cheaper prices.
Reserved a car here weeks in advance only to arrive and have them tell the 10 people in line with reservations they had no cars. After talking to customer service we found out they were actually 70 cars short. They overbook to an irresponsible degree and I will never use Alamo again. We had to book with another company last minute which was super expensive. They didn’t even offer anything like a future discount because of their mess up. What terrible customer service.

Arrived on time with reservation. No cars available. Rented with many car companies and this has never happened.

Rented again and still great service and got an upgrade again. Wow. Check out and check in time less than minutes. I only wish I could walk to cars rather than check in at counter inside terminal.

The process was very quick for both pick up and return. We got an excellent price for an SUV for our vacation, and I was thrilled when it turned out to be an even better model than we were expecting! I will definitely use Alamo for all of my car rentals!

Great service! It took a little while to get my car though mostly because there are so many people getting cars here.
It’s easy, convenient and they gave me a great clean car. I had a great time road tripping by myself for the day and the car was my wonderful companion.
Drop off is very convenient — just across the street from the airport! Just remember to fill up your tank before returning.

Not all car rental places are the same, but no matter which company you use, the rental experience can almost always be broken down into 4 distinct phases; the initial wait in line, dealing with the rental agent, dropping the car off, getting the final bill. I have rented a lot of cars over the years, and have found that the experience can either be made or broken during one of these phases.
The initial wait in line: I find that a lot of the cheaper car rental companies have an unacceptably long wait time. I consider myself the cheapest person on the planet, but I find myself spending a little more to avoid companies like dollar, Payless, budget, etc. In this case, Alamo was not the cheapest option, but I expected the experience to be painless, and I was not disappointed. The wait in line was very reasonable.
Dealing with the rental agent: Often this is correlated with how long the wait on line is. I have been in situations where I waited 45 minutes in line wondering why it was taking so long, and then when I got to the counter find that the agent was trying to force-​sell me every little service and feature possible. Over again, this happens with cheaper companies. You don’t need to pay for the extra car insurance. You have car insurance that covers your own car that will extend to a rental. If they try to guilt you by mentioning your deductible, understand that you take that exact same risk every time you drive your own car. If you wanted $ 11/​day insurance, you would buy it for your own car. Just say no. In this case, I only had to say no once, and the agent did not continue to push the service.
Dropping the car off: This should be fool proof, but once again, I have had bad experiences with cheaper companies. At this Alamo, you park the car in the designated area, get your things, wait for the future agent to read the mileage and gas, and you are on your way. This experience need not take longer than 5 minutes. In our case, we were a day late, and they charged a premium for that extra day.
The final bill: Always always always look at your credit card statement after all is said and done. Most of these companies won’t send you an actual bill or give you a final receipt (Alamo did), and they love to sneak little charges in there and hope you don’t notice (Alamo did not).
This experience with Alamo was exactly what I was hoping it would be. There were no major issues, and the entire process was painless. I intend to rent from this organization again.

Best experience ever and so convenient to the airport literally a step away from baggage claim. Drop off easy and they don’t pressure you into upgrades etc and really cheap compared to other cities like San Fran boston etc. modern car and would use Alamo again at this location!

Rented a standard SUV in May for a trip to Yosemite after speaking with the front desk agent regarding which option would include 4×4 (it was still snowing in the Sierras – better to be safe than sorry!). When I arrived to pick it up, I was informed the class I selected did NOT have any 4×4’s available, so the nice agent upgraded me to a higher class SUV for a minimal additional charge (I’m talking, like, $ 12 for three days). Ended up with a brand new Durango, FlexFuel, with only 3,000 miles on the odometer. Aside from the service, I was also happy to find out, since I booked via the «Pay Now» online, I wouldn’t have a hold placed on my credit card (other rental companies LOVE to do this!) for any additional amount over the rental fee. I really couldn’t have asked for much more!
The only thing I will mention is, like other Alamo locations, you can only book «Pay Now» with a credit card – they will not honor a debit card reservation.
All in all, I had a great rental experience and will be back again this weekend for another out-​of-​towner!

I got an excellent price through Hotwire for a one week rental. I got to the counter and was asked if I wanted to upgrade or get the insurance, but it wasn’t pushy at all. I said no and we moved on. The man who helped me at the counter was very friendly and that continued out in the parking lot where I picked up a very clean car. The next day I received a phone call from Alamo, they were checking in to make sure everything was going ok with the car. Drop off a week later was just as easy. When it comes to a rental car, I want something that is going to be quick and easy, with no hiccups to complicate the beginning and end of my vacation, and that is what I got.
Thanks Alamo!

Excellent prices; cars are modern, clean and well maintained; excellent staff and strong quality control.

I often use Avis for business travel, but Alamo had the much better deal in Tahoe — still I am spolied by the Avis service which you cant beat. Here you have to pick up your car at the counter, one guy ahead of me had an issue which took up 2 or more agents for 15 minutes ??? BAD. My checkout took just 5 min max after that — and then there were like 5 Alamo people outside with the cars (someone else should have come in to deal with the issue so we didnt all have to wait the extra 10 minutes for no good reason. Not sure why the checkout fumble on Aug 29^th at like 6pm, but there no good excuse when others are around — better to make to one customer with the issue stand aside and have the ‘manager’ (or anyone else) come deal with them, get everyone else out the door faster.
Still a good car for cheaper price, but costs the extra 10 – 20 min for checkout …

I needed a car for just one day and they had a great special or at least a really low base rate for their rental cars. The choices were okay but I wasn’t very particular as I just wanted a car to drive. The car was fairly new and getting the car really fast.