Thrifty Rent A Car

Quick and efficient. Price was just as good on their website as it was on Priceline. Nice staff, no charge upgrade as well. I always go back to Thrifty.

We’ve rented from this Thrifty location several times and have always had easy, trouble-​free rentals. My husband & I each own older cars that don’t get great mileage, so renting newer, more fuel-​efficient vehicles for vacation travel actually saves up money!
We’ve found good rates, no hassle customer service and reliable vehicles. Sure, they try to upsell every option, but you choose what’s best for your needs. We like the prepaid fuel option… cheap price per gallon and no need to fill up at time of return.
We’ll continue to use this location for future vacation & business travel needs.

Ended up with a good car and a fine experience. However, when I expressed that I needed a larger car than a «Chevy Sonic», which was all they were going to give me for their «Wild Card» rental (and I have never heard of a Chevy Sonic), they told me that I was going to need to pay $ 180 more total for 3 days.
I walked away and checked online and found out that it was only going to be $ 15.00 more for 3 days for a full size car.
Also, they were hawking 4wd cars by saying that it had snowed the night before and it would behoove the next guest to pay $ 80 more per night. What they didn’t tell the guests who had flown in was that the roads had been 100% cleared and no chain requirements were in place.
I felt the team was friendly but 100% charged with ripping off their guests by upselling them without any scruples.

I always rent from Thrifty whenever I come through Reno for work. The service is fast, and the cars are always in good shape. I’ve never had to exchange a car because of its cleanliness or condition. Sometimes the line takes a while to move which is usually attributed to other customers’ feeling the need to discuss everything regarding Reno’s history with the customer service person. I like renting from this place because they don’t try to push everything under the sun onto you. In/​out done.

Due to a last-​minute change of plans, we decided to rent a car to drive to LA. Little did I know, the air races were going on and we were turned down with nada, zip rentals from the «big guys.» Just before we walked out, we decided to ask if Thrifty had any vehicles. Indeed, with four keys on the wall, we weren’t feeling too hopeful. Noe greeted us and told us there were two cars left from which we could choose from. We looked at a Nissan Altima and a VW Passat. We chose the VW because it had lots of interior space. Noe’s calm and professional demeanor guided us along as he asked us the relevant questions, explained pricing and insurance options, completing our paperwork and getting us on our way for our trip the next morning. We paid a little over $ 500 for the rental with add-​on insurance with two drivers, and were given the weekly rate. The car got great gas mileage and it was a relief to know if anything came up we would get a replacement vehicle/​assistance on our trip. Noe took a stressful situation, turned it around, and got us on our way! If I ever need to rent a car, Thrifty will be my first choice.

Rental Period — July 12, 2015
I was a bit skeptical after seeing so many negative reviews, however my experience was very pleasant.
We didn’t have to wait long to pick up our car, representative was courteous and pleasant. There were no hassles getting our car, did not push extras, upgrades or insurance. Was not overcharged for anything upon returning the vehicle.
The only negative, we were given a 4 cylinder and we were staying in Lake Tahoe, the roads there are very hilly and steep. Getting up the hills was a bit of a challenge, however on the plus side we drove all over the place and only used about $ 65 in gas for an entire week.

Worst rental experience. Or lack thereof, rude staff, unapologetic, also they let loose a pack of wild dogs to chase me away…

WARNING! THRIFTY/​DOLLAR CAR RENTAL DOES THE CLASSIC BAIT AND SWITCH!
After renting from Enterprise so many times, I forgot what it was like to deal with a corrupt car rental company! So don’t be a «deer in the headlights» like I was!
We reserved an Economy car described as a Kia Rio or similar. When we got to the Thrifty/​Dollar rental desk, they stated that «their Economy car was a Fiat hatchback and it wouldn’t fit our two pieces of luggage». I stated that the car I reserved does fit 4 people and our two pieces of luggage. She stated, «Well everyone has a different perception of what two pieces of luggage means.» The Fiat barely fit two carry on pieces! She then recommended I rent a mid sized car. Are you kidding me? For two pieces of luggage and two people? I told her I wanted a car similar to the Kia Rio that I reserved. She offered me a Toyota Corolla. My initial reservation total was 129.00 for 7 days. She ADDED 200.00 for the Toyota Corolla! I was livid! She left me no choice but to accept it, or lose out on the 129.00 for the reservation and have to find another car somewhere else. What was Thrifty/Dollar’s response when I contacted them? Oh well, you signed for it and drove off with it.
PLEASE AVOID THIS PAIN! DO NOT RENT FROM THRIFTY/​DOLLAR! But if you are stuck with a reservation you can’t get out of, bring a picture of the car type you reserved, just in case, and… good luck!

Great price on a rental. However I have waited 45 mins so far just to get the car, they state was in the wash.
Not very expectable when you need to leave on time!

Car ran well and ease of online reservation are the only good things I can say.
One person at desk so there was a wait. I reserved a full size car… got a Chevrolet Malibu. I like the brand, but a Malibu is not a full size car in my book. Had to search for the car even though they told us where it was. Lot attendant not there… had to wait. We could have just drove off, but we wanted help. They preach about the gas being full… ours was not. When we found the attendant, she made a big fuss about filling it… but did it. Black marks all over white car as well as some small damages. Mileage not even close to what the contract says. They didn’t go through and document issues.
I usually rent Enterprise, but thought I’d try something lower cost. I will not make that mistake again. I recommend finding someone else to rent from.

This Thrifty wasn’t bad at all. Great staff. The lady who helped me was very nice and it was fairly quick. I got a great car and the best thing about this Thrifty is that the car lot was across the street. So, no need to take a bus ride from the Terminal to the Car Rental.

I had a good experience at this Thrifty location. The staff was friendly and I didn’t have any issues.
The car was another story. The particular Ford Escape that I had needs to be decommissioned. Smokey, Burn Marks in the back seat and issues with the music turning off with the ignition.
⁵⁰⁄₅₀ experience. Nice staff. Crappy Cars.
I’ll go back to Hertz next time.

Very unfriendly staff. Rude, they don’t let you speak. Car was fine, but it was parked so close to a pole we almost scraped the side of the car. Won’t use them again.