State Street Retiree Services

If there were negative stars I would post it.
My late wife past away in November of 2010. As her joint pensioner I am eligible to
access her pension on what would be her 55^th birthday .10÷30÷2013.
I called twice earlier in the year to change my address and followed their instruvtions to a T. I was told call about 90 days before you are pension eligible and they will be able to get the paperwork out to me and I can move forward from there. I call on July 8^th, to find they still have my old address. When I tell the lady I twice submitted changes she tells me she will take care of it. She then tells me in 2 to 4 weeks I will get a packet I can choose how I want the pension distributed and send it back.
Of course, nothing arrives. I call back .the first person tells me there is no record of my wife having worked for the company (she worked 25 years). I hang up and get Tai.
She tries to verify me and I find the address is still my old address. She then tells me only the partcipant (MY LATE WIFE) can change the address. She researches and says she does see where I called and the documents were ordered and are being sent to the correct address (the lady on July 8^th put the address in notes) but she has no idea why I didnt get documents. I ask if she can call and check but she tells me (of course) it is a different department and she would call me back in a couple of days.
She then asks me what the difference is if I get them in Sept or October etc as once I get them I can still get my pension.
Well of course NO ONE called me back and to collect my late wifes pension I am in the process of filing an ERISA complaint and may need to hire a lawyer.
In my 59 years the most incompetent, duplicitous group of people I have ever dealt with

I’m on the fence about this company and will have to update this review as things progress.
Years ago I worked at a company that was taken over by another company. At the time of the takeover, I cashed out my 401(k) because there was not much in it. Taxes were taken out of the check and I received a 1099-​R from State Street. Fast forward to this year and the IRS sends me a letter saying that my measly little check was reported to them as a hefty check and that I owed them a bunch of money for taxes. HUH? I call my old employer (who was awesome!) and they tell me I have to contact the retiree services directly. That’s where State Street comes in.
I called State Street and the first operator takes the information, places me on hold for a little wait and comes back to tell me she has no record of the company and there’s nothing she can do for me. SAY WHAT??? There’s no way I’m paying the IRS a bunch of cash for your mistake. I call back, explain this to another operator (Susan Davenport) and she diligently tried to help me figure out what’s going on and who to direct me to that will resolve this mystery.
Where’s Scooby Doo Mystery Incorporated when you need them? Hey, if something weird is gonna happen, it’s gonna happen to me (and then I write a funny play about it)!! How exciting! Stay tuned for updates. I’m sure the mystery will be solved (and the monster in the rubber mask will turn out to be my old boss. *smile*).
Turns out that the department that once handled our account is no longer in existence, but there is a group that has taken over those accounts. Douglas was on the ball and sorted out the whole mess. For some reason, my cash was in two separate accounts. They sent two checks — one to my mailing address and one to an old address. I got the little check, but not the big one. Because the account is so old, I have to jump through some hoops to update address, get a password, stop payment on the old check and issue a new one, but the great news is there’s a huge check out there with my name on it!