Campus Tire Pros

My wife and handicapped brother in law had a serpentine belt break while at the Wendy’s across the street. It wasn’t just an inconvenience, but a real health concern since his customized van is the only way he can be transported and they were 45 minutes from home. They nursed the van into Campus Tire Pros and the guys there diagnosed the problem and jumped right on the repair. I’m sure they delayed work on other vehicles because they realized the importance of getting the van running ASAP. My wife and brother in law were ripe to be ripped off by an unscrupulous mechanic that saw they had no other options, but instead the Campus Tire Pros guys treated them like family.
Thank you very much from a husband that was 750 miles away and couldn’t help…

So I had to have safety and emissions check for my registration because I just moved back in state. So I called up the guys and Campus Tire Pros and asked about the possibility of coming in asap and they said that I could go in at that moment. So I drove down, they promptly took care of my inspection, I had a few minor things that I had to take care of with the car itself because it is a bit older. But over all it was a great service that they rendered for me. They were very polite, helpful, and inexpensive. I would recommend them for anyone.

As an Out-​of-​state traveler with kids waiting; I found these guys are honest and lightning fast. Went in for emergency tire repair. The tire could not be repaired so they saved me money by selling me a good used tire for $ 25. I just love honest people.

I came in for an estimate to repair the AC on my Honda Civic. I got a call 30 minutes later saying that it would be $ 1,000 to get the air working. I said I couldn’t afford that and I would come pick up the car. When I got to the shop, they laid on the sales pitch hard and explained that I just couldn’t find a better deal and this would be such a savings and such an investment in my car. They really pressured me and I just kept saying no thanks. Well, for the estimate and the lecture, they charged me $ 99. And by the way, they said the $ 99 I had to shell out wouldn’t go towards any repairs at their shop. Stay away from this shop unless you have an unlimited amount of money to spend.

So I came in because of all the 5 star reviews. But what I learned is that these guys are willing to sell you stuff you don’t need at marked up prices.
I just wanted a tire rotation, oil change and a trip check because I was driving to California the next day. The guy who was assigned to me, Rolf, made it sound like he was giving me a good deal and also made it seem like I didn’t have to do some things on my car that he found. Instead he charged me $ 200 for a transmission fluid flush which is ridiculous on a 2011 Toyota Yaris.
He used this made up scale in order to show me the «intensity» of my problem. Well I got another opinion from a professional mechanic who is family friend, and he told me not only did I get overcharged for the fluid flush, but that I didn’t even need one.
tl;dr — Will exaggerate prices and problems. You have been warned.

These guys are exceptional. If you have read a bad review, then the reviewer didn’t give them a chance to fix what was probably an honest mistake. Very quick service and straight forward answers about what needs and does not need to be done. They’ll make suggestions and tell you why and they won’t charge you for stuff you don’t need. AND if you have an issue with their work or a faulty sensor (in my case) they’ll go the extra mile to make it right and be sure you’re taken care of!
Thanks a lot guys.

I have been so pleased with everyone at Campus Tire Pros. They do such a great job with educating me on my vehicles as they move forward with any repair. They have always done what is best for me verses what’s best for their bottom line. I have recommended friends here and each of them have been very happy with the service. Trent and his team have always been very fair with me and I will keep coming back.

I have had nothing but positive experiences here. The reason I decided to write this review is because I received a text message from them this morning thanking me for coming in. I think that’s awesome that they took the time to make my experience personal. (It wasn’t just an auto generated text either).
I went in for the first time a few weeks ago to get a «used car inspection» because I am driving to Texas next week and I wanted to make sure that everything was running right before I left. As I expected, there were a few things that needed to be replaced, like brakes and struts. After they had inspected it, Trent called me personally to explain everything and even offered to let me come in and show me what he was talking about.
He gave me a walk through around the car and showed me how worn down my tires and brake pads were and talked about my options to fix them.
I only did brakes that day, but came back yesterday to get the alignment and struts fixed. Again, I was treated with courtesy and my car was taken care of promptly. They were totally upfront with their price estimates.
I can’t really speak for how their prices compare to other places because this was my first time getting my car serviced in Provo, but the experience and service they gave me guaranteed that I will always go back to Trent’s.

Trent’s has my business for life. Seriously. They have gone way above and way beyond in customer service and satisfaction. No one likes it when their car needs repairs, so when you have that need, you really want a repair shop that is honest and causes no additional worries or stresses. Trent’s is that place. I’ve been burned by dishonest shops and dealers so many times. Now that I’ve been to Trent’s twice, and have experienced the true meaning of real customer service, I’m recommending Trent’s to everyone. The managers and mechanics are all great.