Big O Tires

Okay, so today I ran an errand and was about to get back in my car to hear air coming out of my tire from a screw. I picked the closest place to me which happened to be Big O Tires on Freedom. I pulled up and immediately Joel came out and talked to me about my tire. I also told him my car might have an alignment issue. He explained the difference of an alignment problem vs a balance problem. Patched my tire, rotated my tires all within 10 minutes. He was SO nice to me… and being a girl I thought I would walk out paying $ 100…It was FREE. If you go ask for Joel. He treated me like an actual person not some sales customer. If you need tires or anything go to these guys! Thanks Big O!

Friendly, fastest rotation ever, even vacuumed, no trying to sell extras, makes me sad to move away.

Great service and friendly mechanics! Referred by a good friend. Went in because my clutch pedal felt spongy and I figured it was a leak in the slave cylinder. They sure knew what they were doing, and it took them under an hour to diagnose, order the part, and make the repair. Very impressed. Can’t say I know too much about how they deal with tires and alignments, but I’m sure I’ll know soon enough. Seriously, great all-​around service! I definitely recommend them for your less-​serious car needs and repairs

The Big O in north Ogden put on a new tire but failed to balance. This was clear the moment we got back on the highway to continue our road trip. I called the Provo location and they said to stop in and they would take care of it.
They got us right in and fixed us up. No charge as we have all Big O tires, even though it wasn’t their mistake.

I’m not sure there is better service anywhere in the state! And it’s the perfect amount of super great service while not being over bearing and annoying. I think everyone can relate to that! :) I recommend big o to everyone!

Personally warned 5 starts because I went in thinking my tires where un balanced. They checked the tires no charge

Just don’t go here. I went here for a simple oil change. First off, it costed $ 5 more than everywhere else. Then they came back with a list of recommended services for my car, most of which with no grounds, bringing my total up to almost $ 200. They even told me that my windshield wipers needed to be replaced (I replaced them a month ago). No good.

I always seem to get told about work that is iffy at best if I need it or not. I was quoted quite high, then Sid’s Alignment did a really great job at a much lower price. Very honest folks there.
Big-​O seems to do a good job in general, but just be wary that something they suggest might not be needed right away. If you go in with that attitude, or get a second opinion, you should be okay.

Big O Tire Big No Go
They rip you off.
I went to there and brought my headlight bulb. They charge me $ 30 to replace it. I made a phone call before they told it would be around $ 10 to $ 20. They refused to offer any discount for this case. Definitely won’t go next time.

Not surprisingly, another business trying to get as much of your money as possible. I used to like going here because they were pretty friendly and straightforward (and honestly they still are), but my last four visits have been less than fair. They’ll recommend fixes you don’t need, and quote labor times longer than necessary (they quoted me an hour labor at $ 85 for a job that I’d just done with a friend the year before in under 10 minutes, without any special tools, and they even said it could take more than an hour). This has happened four times where they’ve quoted me more labor than necessary simply to make more money. They quoted a belt to me at $ 79 which costs only $ 19 at AutoZone, so I just did the job myself. They’ve also recommended I purchase new tires, when my previous ones were way over the safe limit. They’ve even told me I needed to replace belts that had been replaced less than 4 months prior because there were drops of oil on them (and were still in pristine condition). If you know nothing about cars, you don’t have a choice how much you pay for repairs, but for me, I’ll keep looking other places for an honest mechanic.

Big O tires in general (at least in Utah) is downright awful. Every time I visited the store I find myself asking, why did I come back? The service you receive from the employees is not bad but they are very overpriced. I have been told on 2 separate occasions that my car needed work it did not. This also happened to 2 other people I have spoken to. Your better off just avoiding this company all together.