T-Mobile

This was probably the worst experience I had ever in a mobile phone store.
It started out innocent enough, I got an iPhone 6, TMobile had lots of promotions, so I thought I would switch.
They messed up EVERY promotion. The free upgrade to unlimited? Messed up. The free 2.5 gb of data from 1 gb? Messed up. I spent at least two hours working with them and I’m paying for services that I should have received from these «promotions.» We came to a compromise but even that got messed up.
Apparently they don’t have any true real power, and everything is «automated» so when they ruin your account in the store nobody on the planet can get you the promos they told you that you would get.
Just call TMobile directly, or go to a different store, this place is filled with clowns. And not the funny kind, the tragically sad kind.
I now understand why I got price gouged by those other phone operators for so long, at least they were openly taking my money and not hiding behind incompetence.

While I don’t love my T-​Mobile experience overall, this particular location is awesome. I went in with a malfunctioning Blackberry. He tried to fix it, figured out it wasn’t going to happen, ordered me a new one on the spot and $ 5 and 10 minutes later I was on my way.

I wanted to share my great experience at this store this past week. After being a satisfied Sprint customer for over a decade, their handling of tower upgrades has resulted in us being locked into contract with no service at home for a month. Finding a carrier that could provide service, respects customers and not being locked into contract was of utmost importance to us. While we set up our accounts ahead of time, there was a miscommunication and my husband came home with the wrong phone from another store. We spoke to the manager immediately by phone and he wouldn’t budge on charging a restocking fee (even with email communication that mentioned the device we had wanted, and the device hadn’t been opened!). We found the device we wanted at the Plymouth store, and the reps working that evening were very kind and understanding of not only the hassles we had endured, but that we could potentially be very long-​term customers. They waived the restocking fee, set up the new device and sent us on our way. The T-​Mobil representatives we worked with were Tony, Reuben and a female (I didn’t catch her name tag). To them — thank you for listening with open minds and epitomizing customer service. I will recommend your store to anyone I cross paths with in the future!
I look forward to a long relationship with T-​Mobile if they continue to put themselves in the shoes of the customer.

The day after I went to this location, I went to the nicollet mall location and they did *exactly* what I had been trying to accomplish at the T-​mobile store in plymouth. They immediately set up the prepaid plan and gave me a Sim card for nothing. It is certainly the plymouth store that is actually a bad outlet. I also have known others who have gone here and had similar experiences when it came to their service. Avoid this particular location at all costs.